CCTV User Group PCMA Joint Training Group Working Paper No 2

Level 2 Award

for

Basic CCTV Operations

Block Training Syllabus

(Second Draft 4th August 2004)

Units: 7 Value:

Syllabus for Level 2 Award for Basic CCTV Operations

Contents
Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6 Unit 7 General Knowledge CCTV System Operation Other Equipment Operation Evidence, Courts and Legislation Dealing with Incidents and Knowledge of Procedures Surveillance Techniques Health and Safety and Emergency Procedures

Unit 1:
Unit Value: Unit Level: Unit Code:

Basic CCTV Operators Course General Knowledge

1 2

Description of unit This unit provides operators with information on general subjects, which will enable them to fulfil their role effectively. Summary of outcomes To achieve this unit an operator must: 1. 2. Demonstrate a clear understanding of the roles of control room and its staff. Demonstrate a clear working knowledge and understanding of the Codes of Practice, Operational Procedures and Guidelines in use within a control room. Demonstrate a clear understanding of the procedures for the passage of information.

3.

Content

1. 2.

Demonstrate a clear understanding of the roles, duties and responsibilities of the CCTV system and all members of the control room staff. Show a clear understanding of why Codes of Practice, Operational Procedures and Guidelines are necessary. Demonstrate a clear working knowledge of their contents and the penalties for breaching them. Demonstrate a clear understanding of the need for the passage of information, when not to pass it and dealing with complaints.

3.

Outcomes and assessment requirements Outcomes Assessment requirements

To achieve each outcome an operator must demonstrate the ability to: 1. The CCTV Define the aims and objectives of the CCTV system control room and its staff Identify the different members of the control room, their roles, duties and responsibilities 2. Codes of Practice, Operational Procedures and Guidelines 3. Passage of Information Demonstrate a clear and detailed understanding of the purpose of the CCTV operators job, their duties and responsibilities Explain the purpose of these documents, why they are necessary and their impact on CCTV operations Explain who has access to the documents and the value they have in establishing working relationships with partners. Demonstrate an understanding of the main issues contained within these documents Explain the importance of complying with these documents Show an understanding of the penalties both for the individual and the CCTV system in failing to comply with the documents Explain the value these documents have in reassuring the public about CCTV operations Show an understanding of the system for amending these documents Show a clear understanding of the importance of the timely passage of accurate and relevant information Demonstrate an understanding of the limitations of passing on information under various legislation and procedures Explain the reporting chain and what information may be passed to internal and external agencies and what may not be passed on Demonstrate a clear understanding of the Operators role in dealing with members of the public and the media Show an understanding of the complaints procedure and how to respond to complaints received by the operator

Guidance

Generating Evidence The evidence for this unit is provided by passing a formal pre-set written test paper drawn from a bank of test questions. Observation of practical demonstrating of competence in procedures. Demonstration of knowledge of the subject throughout the training period by answering oral questions and completing exercises and case studies both as individuals and in groups. Resources Data Protection Act 1998 (DPA) Human Rights Act 1998 (HRA) Freedom of Information Act 2000 (FOI) The Information Commissioners Code of Practice Organisations Codes of Practice Operational Procedures Guidelines Policies on Complaints Policies for dealing with the Media Useful websites: The Information Commissioner: www.informationcommissioner.gov.uk

The Surveillance Commissioner www.surveillancecommissioners.gov.uk Delivery At the discretion of the training provider

Unit 2: Basic CCTV Operators Course CCTV System Operation

Unit Value: Unit Level: Unit Code: 1 2

Description of unit This unit introduces operators to the operation of CCTV equipment both within the Control Room and at the camera location. It will allow the Operators to understand more fully all of the equipment that will be used together with dealing with tape Management Summary of outcomes To achieve this unit an operator must: 1. 2. 3. 4. 5. 6. 7. 8. 9. Demonstrate a basic understanding of how the CCTV system works Demonstrate a basic working knowledge of the control and operation of keyboards and joysticks within the Control Room Demonstrate a basic working knowledge and understanding of the monitors within the Control Room. Demonstrate a basic working knowledge and understanding of the CCTV cameras, which are linked to the Control Room. Show a basic working knowledge and understanding of all recorded media and the way it is controlled within the Control Room. Show a basic working knowledge of the method of cleaning Videotapes and an understanding of why it is necessary Demonstrate a basic working knowledge of the operation of video recorders that are found within CCTV Control Rooms Demonstrate a basic working knowledge and understanding of the operation of the Viewing/Reviewing Suite. Show the ability to carry out function checks

Content

1. 2. 3. 4. 5. 6. 7. 8.

Explain how the CCTV system works Demonstrate the ability to use Keyboards and Joysticks that are used to control the CCTV equipment effectively. Display a clear understanding of the use of monitors and screens used to display CCTV images. Show a clear working knowledge of cameras and their capabilities. Demonstrate a clear ability to use the different types of recorded media and show an understanding of its control. Display a clear working knowledge of the methods and reasons for the erasure of information. Show the ability to use the various types of recording equipment effectively and the audit control required Demonstrate the ability to use the equipment in the viewing suit to produce high quality evidence and show a detailed understanding of the control and audit trails required in its use. Explain why function checks are necessary, when they should be carried out and demonstrate the ability to carry out function checks.

9.

Outcomes and assessment requirements Outcomes Assessment requirements To achieve each outcome an operator must demonstrate the ability to: Explain in general terms how the entire CCTV system works 3. Monitors Explain how they work Demonstrate how to call up individual cameras and to switch between different monitors Demonstrate the controlling of cameras. Understand the functions of the different keys Understand the use of access codes

1. The CCTV System 2. keyboards and Joysticks

Understand the different sizes, controls, layout and ergonomics Understand the description of screen text Demonstrate the use of monitors to observe incidents Understand the different requirements of screen height in relation to Observe, Recognise, and Identify Understand the controlling of cameras and the use of pan tilt and zoom together with patrolling techniques Explain the different types of cameras and their characteristics Understand camera locations and their capabilities Understand the requirements of privacy zones Be aware of the effects of lighting Explain how to gather usable evidence Understand the different types of recorded media together with the care and handling required Explain the storage requirements and how often tapes may be used 9

4. Cameras

5. Recording Media

 6. Cleaning Video tapes

Explain the requirements for marking tapes, and tape management Explain the need and use of a degausser Understand the Health and Safety issues Explain the requirements for recording the use of the degausser

7. Recording Equipment

Understand the different types of recorder Explain the different recording times Demonstrate the operation and different functions Explain the loading/unloading of recorded media together with the audit trail required Understand the requirement for authorisations for use together with the recording of evidence and audit trail Explain the equipment and how it works, Understand the use of the recorder including the playback timings and copying tapes. Explain the use of the Hard Copy Printer and requirements for its use. Explain why equipment function checks are necessary Explain when function checks should be carried out Demonstrate an understanding of the recording procedures and what to do if defective equipment is discovered Show the ability to carry out a function check

8. The Viewing/ Reviewing Suite

9. Function Checks

10

Guidance

Generating Evidence The evidence for this unit is provided by passing a formal pre-set written test paper drawn from a bank of test questions. Observation of practical demonstrating of competence in procedures. Demonstration of knowledge of the subject throughout the training period by answering oral questions and completing exercises and case studies both as individuals and in groups. Resources Data Protection Act 1998 (DPA) Human Rights Act 1998 (HRA) Regulation of Investigatatory Powers Act 2000 (RIPA) Freedom of Information Act 2000 (FOI) Police And Criminal Evidence Act 1984 (PACE) Health and Safety at Work Act 1974 (HASWA) Judicial System see websites below The Information Commissioners Code of Practice Organisations Codes of Practice and Operational Procedures Useful websites: The Information Commissioner: www.informationcommissioner.gov.uk

The Surveillance Commissioner www.surveillancecommissioners.gov.uk The Home Office: The Criminal Justice System: www.homeoffice.gov.uk www.criminal-justice-system.gov.uk

Her Majesties Stationary Office: www.hmso.gov.uk Delivery At the discretion of the training provider

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Unit 3:

Basic CCTV Operators Course Other Equipment Operation

Unit value: 1 Unit level: 2 Unit code:

Description of unit This unit introduces operators to other systems equipment (non-CCTV) and the knowledge of procedures in relation to that equipment. Summary of outcomes To achieve this unit an operator must: 1. Demonstrate a basic understanding of the importance of communication skills within the control room environment. 2. Demonstrate a basic understanding of the ISDN (Integrated Special Digital Network) and its uses. 3. Demonstrate a basic understanding of the telephone system. 4. Demonstrate a basic working knowledge of the fax machine. 5. Demonstrate a basic working knowledge of a retail radio system, its uses, associated protocols and relevant legislation. 6. Demonstrate a basic working knowledge of the police radio/airwave system, its uses, associated protocols and relevant legislation. 7. Demonstrate a basic working knowledge of the computer system. 8. Demonstrate a basic working knowledge of access control equipment and associated procedures including visitors. 9. Demonstrate a basic understanding of car park help points and associated procedures. 10. Show a basic understanding of repair and maintenance procedures.

12

Content

1.

Explain the importance of efficient oral communication skills and a demonstration of these and associated accurate note keeping skills. Show a clear understanding of the security implications when passing information via communications systems. Demonstrate an understanding of the purpose of an ISDN Integrated Special Digital Network) link and how it operates. Demonstrate an understanding of the telephone system, how it works and the answering procedure. Demonstrate the ability to use the fax machine. Explain the retail radio system, including its use and protocol. Show and understanding of the implications of the DPA, HRA and confidentiality.

2. 3. 4. 5.

6.

Give an explanation of a Police radio/Airwave system including its use and protocol. Explanation of the implications of the DPA, HRA and confidentiality.

7.

Demonstrate an understanding of the computer system and its function within the control room environment and how it works. Show an understanding of the necessity for an access control system, how it works, the control of visitors and other protocols.

8.

9.

Demonstrate an understanding of the purposes and use of the help point system used in the car parks.

10.

Show a clear understanding of the reasons for accurate and efficient fault reporting and recording and the fault reporting procedures.

13

Outcomes and assessment requirements Outcomes Assessment requirements To achieve each outcome a student must demonstrate the ability to: 1. Importance of communication Demonstrate a clear understanding of the importance of accurate, timely and effective communications skills and the need for effective listening skills Display a clear understanding of the need to be aware of security and confidentiality in all forms of communications Demonstrate the ability to understand and record what is being said Accurately and effectively disseminate information both within the control room and to external sources Explain the basic concept of the ISDN line and how it operates State examples of situations when the ISDN line should be used State examples of situations when the ISDN line should not be used Give a basic explanation for the need for an audit trail Explain and demonstrate the need for information to be clear and precise Demonstrate the ability to follow the telephone answering procedures Explain why each use of the telephone must be recorded Give a basic explanation for the need for an audit trail Explain and demonstrate the actions upon sending and receiving faxes Explain why each use of the fax machine must be recorded Give a basic explanation for the need for an audit trail 14

2. The ISDN link

3. The telephone system

4. The Fax machine

5. Retail radio

Demonstrate a basic understanding of the phonetic alphabet, 24hr clock and IC codes Explain what the retail radio system is and the reasons why information should be clear and accurate Effectively relay information via this means Effectively receive and act upon a basic radio message Explain what type of information should/should not be passed over this insecure means Outline the main points relating to the HRA and DPA in relation to retail radio usage Demonstrate an understanding of how the police radio/airwave system works Explain the uses within the control room environment Effectively relay information via this means Effectively receive and act upon a basic radio message Explain the main points of the radio protocol including confidentiality and restrictions Give a basic explanation for the need for an audit trail Explain its possible uses Demonstrate basic data input Retrieve basic information Give a basic explanation of the reasons for certain access restrictions Explain the reason for usage recording and audit trail

6. Police radio/airwave system

7. Computer system

8. Access control

Explain why an access control system is necessary Explain the operation of access control equipment, including: alarms, keypads, locks, entry phones etc Explain the procedures for entry including control of

15

visitors and record keeping procedures

9. Car park help points

Explain the function of the help points Demonstrate effective procedures and customer care when dealing with a call and how to respond to complaints Demonstrate the ability to operate the call point equipment Explain the record keeping procedures

10 Fault reporting

Explain what the fault reporting procedure is Explain why clear and efficient fault reporting and recording procedures should be in place Explain what information will be required by the call centre when reporting a fault Demonstrate the ability to report a fault

16

Guidance

Generating evidence The evidence for proving competence in this unit is provided by passing the formal pre-set written test papers and observation of competence using the equipment. Throughout the training programme oral questioning, demonstration of knowledge in subject specific exercises and case studies, carried out individually and in groups will also contribute. Resources Health and Safety at Work Act 1974 Data Protection Act 1998 Human Rights Act 1998 Training Course Handouts Delivery At the training providers discretion

17

Unit 4:
Unit value: 1 Unit level: 2 Unit code:

Basis CCTV Operators Course Evidence, Courts & Legislation

Description of unit. This unit introduces operators to recording procedures and the associated documentation and to the role and requirements of the courts and current legislation with regards to CCTV operations. Summary of outcomes To achieve this unit an operator must be able to demonstrate a basic understanding of: 1. Maintaining records and creating audit trails. 2. The need to make statements and attend court as a witness. 3. The Data Protection Act 1998. 4. The Human Rights Act 1998. 5. The Regulation of Investigatory Powers Act 2000. 6. The Freedom of Information Act 2000. 7. Disclosure of Evidence Legislation. 8. Standards of Behaviour expected from a CCTV Operator

18

Content __________________________________________________________________ 1. 2. 3. 4. 5. 6. 7. 8. Demonstrate an understanding of the requirements to record information and create audit trails. Display an understanding of the requirements to produce witness statements, the courts system and the requirement to attend court. Demonstrate a basic working knowledge of the Data Protection Act 1998. Demonstrate a basic working knowledge of the Human Rights Act 1998. Demonstrate a basic working knowledge of the Regulation of Investigatory Powers Act 2000. Demonstrate a basic working knowledge of the Freedom of Information Act 2000. Display a basic working knowledge of the legislation dealing with the Disclosure of Evidence. Explain the standards of Behaviour expected from a CCTV Operator.

19

Outcomes

Assessment requirements To achieve each outcome a student must demonstrate an understanding of: Explain the importance and requirements for keeping accurate records and creating audit trails Explain the different types of actions that must be recorded and for which audit trails must be created Explain the potential for all documents/entries to be used in evidence. Explain reasons for security within the CCTV control room with regard to evidence and documentation Give a basic explanation of the judicial system Explain why it may be necessary to make a statement Explain the requirements for operators to attend court Display an understanding of the procedures for removing and returning evidence from the CCTV control room for use at court Demonstrate a basic understanding of court procedures and what an operator might expect to happen when attending as a witness Explain the importance of knowing the procedures adopted within the control room and the ability to explain the audit trail

1. Record keeping and audit trails

2. Attending court

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3. The Data Protection Act 1998 (DPA) 4. The Human Rights Act 1998 (HRA) 5. The Regulation of Investigatory Powers Act 2000 (RIPA)

Give a brief explanation of the DPA Explain how the DPA impacts on CCTV operations Display an understanding of the operators responsibilities under the Code of Practice Explain concerns about privacy issues Demonstrate an understanding of the need for accurate recording and creating an audit trail Explain the actions to be taken if a subject access request is received Give a brief explanation of the HRA and articles 6, 8, 10, 11 & 14 Explain the impact the HRA has on CCTV operations Explain CCTV staff responsibilities under the HRA Give a Brief explanation of the Act with an explanation of the term surveillance Explain what operations would need a RIPA authorisation Explain the authorisation procedures and who may authorise a RIPA operation Explain CCTV control room procedures in relation to a RIPA application and how these impact on normal CCTV operations Explain the record keeping and audit trail required for a RIPA request Explain the likely conflicts that may occur between the DPA, HRA and RIPA and how these are resolved Give a brief explanation of the FOIA Explain how requests for information are dealt with

6. The Freedom of Information Act 2000 (FOIA)

21

7. Disclosure of Evidence

Demonstrate a basic understanding of the relevant sections of the Police & Criminal Evidence Act 1986 (PACE) Display an understanding of the term 'Undisclosed Material' Demonstrate an understanding of how disclosure and undisclosed evidence is dealt with by other enforcement agencies Explain the standards of behaviour expected from a CCTV Operator and why this is necessary

8. Standards of Behaviour

Unit Guidance Generating Evidence. Passing a formal pre-set written test paper drawn from a bank of test questions provides the evidence for this unit together with observation of practical exercises demonstrating competence in procedures. Oral questioning and completion of exercises/case studies during the training period both as an individual and as a team exercise. Resources Data Protection Act 1998. Human Rights Act 1998. Regulation of Investigatory Powers Act 2000. Freedom of Information Act 2000. Police and Criminal Evidence Act 1984 Judicial System refer to the web sites listed below. Attend Court as a Witness an information leaflet obtainable from the web site listed. The Organisations Codes of Practice and Operational Procedures. The Organisations Codes of Conduct for Employees. 22

Useful websites. The Information Commissioner: www.informationcommissioner.gov.uk

The Surveillance Commissioner: www.surveillancecommissioners.gov.uk The Home Office: The Criminal Justice System: www.homeoffice.gov.uk www.criminal-justice-system.gov.uk

Her Majesties Stationary Office: www.hmso.gov.uk

Unit 5:
Unit value: 1 Unit level: 2 Unit code:

Basis CCTV Operators Course Dealing with Incidents and knowledge of procedures

Description of unit. This unit introduces operators to incidents and the procedures for reporting, controlling and dealing with identified incidents. Summary of outcomes To achieve this unit an operator must be able to demonstrate a basic understanding of:

1. What is an incident? 2. Local Crime Issues. 3. Co-operation with the Police. 4. CCTV Operators action on spotting a crime incident or having an incident reported via shop link radio. 5. CCTV Operators action on being informed of a crime incident by Police. 6. Handling more than one incident occurring at the same time.

23

7. Support to other enforcement agencies. 8. Pre-planned operations. 9. Non-Crime incident. 10. Team Work.

Content __________________________________________________________________ 1. 2. 3. 4. Demonstrate an understanding of what is an incident is and the difference between crime and non-crime incidents. Display an understanding of local crime issues and how they can affect CCTV operations. Demonstrate an understanding of the need to co-operation with the Police and how this is achieved. Demonstrate a sound knowledge of the actions to be carried out on spotting a crime incident or having an incident reported via retail radio links. Show a clear understanding of the actions to be carried out on being informed of a crime incident by Police. Demonstrate the ability to handling more than one incident occurring at the same time. Show an understanding of the support given by CCTV to other enforcement agencies. Demonstrate an understanding of the actions to be carried out during pre-planned operations. Demonstrate the ability to recognise and deal with non-Crime incidents. Display a clear understanding of the importance of team work. 24

5. 6. 7. 8. 9. 10.

Outcomes

Assessment requirements To achieve each outcome a student must demonstrate an understanding of: Explain what an incident is Explain the difference between crime incidents and non-crime incidents. Demonstrate the ability to carry out the correct actions on spotting an incident Show the ability to report those incidents Demonstrate how to report these incidents from remote stations with no direct computer links to the Police. Describe what local crime patterns are Explain the likely types of crime CCTV will deal with Explain what known crime hotspots are Show the ability to identified local hotspots Explain how local persistent offenders are dealt with Demonstrate how to contact Police HQ control room 25

1. Incidents

2. Local Crime Issues

3. Co-operate with the Police

Show an understanding of the role of the Police control room operators Explain under what circumstances can the Police take over control of the cameras Demonstrate the ability to pass information concerning people and vehicles including descriptions Display an understanding of the need for reports to be accurate & factual and for calmness when making any reports Show a working knowledge of Police terminology (acronyms list, Phonetic alphabet) Show an understanding of Police responses (Grading incidents & how they are selected) Explain the role and purpose of the Police Liaison Officer Explain how to handle Police requests for viewings of tapes Demonstrate how to handle Police requests for the production of evidence Demonstrate the ability to handle Police requests for copies of tapes Display the ability to handle Police requests for assistance (Points not covered by RIPA authorities) Show a working knowledge of how to record details of all Police contacts in the occurrence book & creating an audit trail Explain what the Police documentation protective marking scheme is Explain how to treat and store Police documentation Give a basic explanation of the 'Police national intelligence model' Explain how on operator can contribute to the National intelligence model 26

4. Dealing with an Incident

Show an understanding of the CCTV Operators action on spotting a crime incident or having an incident reported via retail radio links Demonstrate when to start recording in real time Show the ability to know how and when to contact Police via telephone/radio/computer link & any other method available locally Demonstrate the ability to show Police control room images on any live link and give a brief oral account of the incident Demonstrate the ability to create full detailed and accurate records and audit trails Display the ability to use correct radio operating procedures Show an understanding of the CCTV Operators action on being informed of a crime incident by Police Display the ability to start real time recording Demonstrate the ability to locate a target Show the ability to show images to Police control room on any live link Demonstrate an understanding of the need to give assistance as required but within the Codes of Practice Demonstrate the ability to create a record and audit trail Demonstrate that you have knowledge and ability to handle more than one incident occurring at the same time Show the ability to co-operate i.e. if two operators are present take one each Show the ability to prioritise i.e. if only one operator, decide which is the more serious incident Display an understanding of the need to inform 27

5. Incidents reported by Police

6. More than one incident occurring at the same time.

Police operator of second incident and show images if necessary 7. Other Enforcement Agencies Record full details of the incident and create an audit trail for both incidents Show the ability to monitor the second incident so that it is still be available on time lapse/hard disc Demonstrate an understanding of what the other enforcements agencies are, their role, powers and the support they require Show that you understand how to support to other enforcement agencies & what support you are authorised to supply Explain who to contact and on what issues Demonstrate an understanding of the procedures for the production and release of evidence and any restrictions which apply Explain the differences between normal operations and RIPA operations Explain what authorisations are needed and who may authorise CCTV involvement Explain what the authorisation paperwork looks like and the information it must contain Explain what actions should the operator take if the details are not in order Explain what an Operational order is and what its purpose is Explain the role of the operations liaison officer and how they assist in the operation Demonstrate an understanding if the need to produce a full record and audit trail of the operation Explain what a non-crime incident is Display a clear working knowledge of the action to be taken on spotting or being informed of a noncrime incident

8. Pre-planned operations

9. Non-Crime Incidents

28

Explain where you would find the contact details for the appropriate agency and how you would inform them of the incident Explain what details you would need to record once the agency had been contacted Demonstrate a clear understanding of the need to record full details of the incident and create an audit trail Show that you understand the importance of team work Explain how you can assist an operator involved in an incident Demonstrate an understanding of the importance of the accurate and timely passage of relevant information

10. Working as a Team

Unit Guidance Generating Evidence. Passing a formal pre-set written test paper drawn from a bank of test questions provides the evidence for this unit together with observation of practical exercises demonstrating competence in procedures, oral questioning and completion of exercises/case studies during the training period both as an individual and as a team exercise. Resources Data Protection Act 1998. Human Rights Act 1998. Regulation of Investigatory Powers Act 2000. Freedom of Information Act 2000. Police and Criminal Evidence Act 1984 The Organisations Codes of Practice and Operational Procedures. Police Documents Useful websites. The Information Commissioner: www.informationcommissioner.gov.uk

29

The Surveillance Commissioner: www.surveillancecommissioners.gov.uk The Home Office: The Criminal Justice System: www.homeoffice.gov.uk www.criminal-justice-system.gov.uk

Her Majesties Stationary Office: www.hmso.gov.uk

Unit 6: Basic CCTV Operators Course Surveillance Techniques

Unit Value: Unit Level: Unit Code: 1 2

Description of unit This unit introduces operators to the surveillance techniques used within a CCTV control room to enable them to track suspects and gather usable evidence. Summary of outcomes To achieve this unit an operator must: 1. 2. 3. 4. 5. Demonstrate a basic working knowledge of the need for surveillance planning. Demonstrate a basic understanding of what body language is. Dangers of Stereotyping. Demonstrate an understanding of targeting. Show an ability to track suspects. 30

6. 7. 8.

Demonstrate the ability to carry out lost contact drills Demonstrate the ability to use monitors for surveillance. Searching using cameras.

Content

1.

When surveillance planning explain the need for detailed knowledge of the local topography and cameras relationships to features on the ground. An understanding of the capabilities of CCTV equipment and local crime patterns. Explain what body language is and how to interpret it. Recognise indicators of suspicious behaviour and vulnerability. Explain the dangers of stereotyping individuals and targets. Demonstrate an understand for the reasons for targeting individuals and what the restrictions are. Targeting in relation to pre-planned operations. Demonstrate the ability to track people and vehicles. Display the ability to carry out lost contact drills to regain a target. Demonstrate the ability to set up and use monitors for identification, covering areas and gaining time. Show the ability to search using cameras and assist external agencies in the event of a bomb alert.

2. 3. 4. 5. 6. 7. 8.

31

Outcomes and assessment requirements Outcomes Assessment requirements To achieve each outcome an operator must demonstrate the ability to: Demonstrate detailed knowledge of local topography Demonstrate knowledge of the geographical relationship between cameras and local geographical features Explain what crime hot spots are and where they are likely to be within a local area and why. Identify rat runs and escape routes Explain what is meant by local crime patterns and how these patterns can affect surveillance planning within an area Demonstrate a clear understanding of the capabilities of the equipment available within a control room and its limitations for surveillance Explain techniques which can be used to overcome some of the limitations on the equipment when using them for surveillance Explain what body language is 32

1. Surveillance Planning

2. Body Language

 3. Stereotyping 4. Targeting

Explain the indicators which would suggest suspicious behaviour Demonstrate an understanding of the difference between suspicious behaviour and vulnerable behaviour Explain some of the factors which may affect our interpretation of observed body language Explain what stereotyping of individuals is Display an understanding of the dangers in targeting people through stereotyping Explain the legal implications of targeting individuals through stereotyping Explain what targeting is Demonstrate an understanding of why we target individuals Demonstrate an understanding of the legal and operational restrictions placed on the operators ability to target individuals Explain how pre-planned operations affect the targeting of individuals, vehicles or areas Demonstrate an awareness of the importance of audit trails and record keeping when targeting operations are undertaken Explain what tracking is Explain why tracking is necessary Demonstrate an understanding of the different techniques required to track people and vehicles Demonstrate the ability to use CCTV equipment to track and record individuals and vehicles Explain the legal and operational restrictions involved in tracking Demonstrate a clear understanding of the importance of keeping audit trails and records when tracking suspects Explain how a target can be lost Demonstrate the actions to be carried out on loosing contact with a target 33

5. Tracking 6. Lost Contact Drills

Demonstrate the actions to be taken when contact is re-established Explain the factors that will decide when to abandon the search and show an understanding for the need for honest records to be maintained Explain the different areas of the monitor required for recognition and identification Demonstrate how to lay out cameras and monitors for an operation involving a general area, linier route or a specific target Demonstrate the ability to switch monitors and cameras as the area under surveillance changes Demonstrate the ability to use monitors to gain operator decision making time Explain when cameras will be used to carry out searches and the advantages of using cameras for this type of operation Explain the search techniques employed with cameras Demonstrate the ability to search the exterior of a building Demonstrate the ability to search a street/, road etc Demonstrate the ability to search open areas Explain the actions to be carried out if something is found Explain how a CCTV system and its Operators can assist external agencies such as the police in the event of a bomb alert being given

7. Use of Monitors

8. Searching using Cameras and Assistance to Agencies on a Bomb Alert

34

Guidance

Generating Evidence The evidence for this unit is provided by passing a formal pre-set written test paper drawn from a bank of test questions. Observation of practical demonstrating of competence in procedures. Demonstration of knowledge of the subject throughout the training period by answering oral questions and completing exercises and case studies both as individuals and in groups. Resources Data Protection Act 1998 (DPA) Human Rights Act 1998 (HRA) Regulation of Investigatatory Powers Act 2000 (RIPA) Freedom of Information Act 2000 (FOI) Police And Criminal Evidence Act 1984 (PACE) 35

The Information Commissioners Code of Practice Organisations Codes of Practice and Operational Procedures Useful websites: The Information Commissioner: www.informationcommissioner.gov.uk

The Surveillance Commissioner www.surveillancecommissioners.gov.uk The Home Office: www.homeoffice.gov.uk

Delivery At the discretion of the training provider

Unit 7:
Unit Value: Unit Level: Unit Code:

Basic CCTV Operators Course Health and Safety and Emergency Procedures
1 2

Description of unit This unit gives the operator the knowledge required to understand the basic requirements of health and safety at work and how to follow emergency procedures. Summary of outcomes To achieve this unit an operator must: 1. Demonstrate a basic working knowledge of the Health and Safety. 36

2.

Demonstrate a working knowledge of the Emergency Procedures.

Content

1.

Demonstrate a basic working knowledge of the Health and Safety at Work Act 1974 and Safe Working Practices and recognising and dealing with stress. Demonstrate a sound working knowledge of the Fire and Emergency Procedures for dealing with different types of occurrences within the control room.

2.

37

Outcomes and assessment requirements Outcomes Assessment requirements To achieve each outcome an operator must demonstrate the ability to: Define the main provisions of the Health and Safety at Work Act 1974 (HASAW) Explain the responsibilities of the employer and employee Identify typical risks and hazards within the control room Describe the guidelines for VDU use and assessments Explain the procedures in place for lone working and the comfort call system Explain the reporting procedures for health and safety issues: Accidents Near Misses Violent/Abusive Incidents (including racist incidents)

1. Health and Safety

38

Demonstrate an understanding of what risk assessments are, why they are necessary, who caries them out and how staff can contribute to them Demonstrate an understanding of what stress is and its causes Explain the symptoms of stress Explain how stress can be alleviated Demonstrate an understanding of where to go for help to deal with stress

2. Emergency Procedures

NB: All these procedures are to cover the actions to be carried out both during normal office hours and the period outside normal office hours. Explain the actions to be carried out on discovering a fire Explain the actions to be carried out on hearing the fire alarm. Explain what different alarms may signify Demonstrate an understanding of the different types of fire extinguishers and their use Display an understanding of the use of other fire fighting equipment which is likely to be available and the safety precautions when tackling a fire Explain the basic fire prevention measures to be employed to minimise the risk of fire Explain the actions to be carried out on receipt of a telephone bomb warning Demonstrate the ability to carry out a search of the CCTV control room and surrounding areas for suspicious objects and the explain the actions to be carried if a suspicious object is found Explain the actions to be carried out within the control room when an evacuation is ordered and the subsequent actions on re-occupying the control room. Explain any variations in these instructions for different types of evacuation Explain what Personal Evacuation Plans (PEP) are, why they are necessary and how they are produced

39

Explain the actions to be followed in the event of an actual or suspected chemical or biological attack Explain the procedures to be carried out in the event of a power cut and the recovery procedures once power is restored

Guidance

Generating Evidence The evidence for this unit is provided by passing a formal pre-set written test paper drawn from a bank of test questions. Observation of practical demonstrating of competence in procedures. Demonstration of knowledge of the subject throughout the training period by answering oral questions and completing exercises and case studies both as individuals and in groups. Resources

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The Health and Safety at Work Act 1974 Organisations Codes of Practice and Operational Procedures Organisations Health and Safety Policies Organisations Emergency Evacuation and Fire Procedures Home Office Publications : Bombs Protecting People and Property, Handbook for Managers Business as Usual. Business Resilience to Terrorist Bombs, Handbook for Managers Dealing with Disasters, Handbook for Managers The Release of Chemical, Biological, Radiological and Nuclear (CBRN) substances or materials Guidance for Local Authorities Useful websites: Guidance for dealing with and identifying Suspicious Mail: http://www.co-ordination.gov.uk/packages.htm Anthrax Dealing with Deliberate Releases: www.phls.org.uk/facts/deliberaterelease.htm The Home Office: www.homeoffice.gov.uk

Delivery At the discretion of the training provider

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