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Day 2 OPERATIONAL REVIEW
Day 2
OPERATIONAL
REVIEW

*Source: Designing Development by Dr JPE

VISION:

"

HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

MANAGEMENT MEETINGS TO MONITOR, LEARN, ACT AND ADAPT

Feedback and Learning Process Objective Barriers Representative Activities 1. Operational Review Meetings To
Feedback and
Learning Process
Objective
Barriers
Representative
Activities
1. Operational Review
Meetings
To monitor and manage
short-term financial and
• KPIs and dashboards that
managers review not
• Driver models
operational performance
central to the strategy
• Variance analysis
• Review of KPI dashboards
PPOs, CPOs, CPS, MPS,
Are our operations in
Individual dashboards
• Team problem solving
control?
• Follow-up program
2. Strategy Review
Meetings
To monitor and manage the
strategic initiatives and the
Balanced Scorecard
• Inadequate time at
management meetings
for discussions about
strategy implementation
• Theme monitoring
• Initiative portfolio
monitoring
• Strategic, cross-business
initiatives are not
monitored or managed
• Theme teams
Are we executing our
strategy well?
D-STAFF, NSUs, PROs
SCORECARDS
• Agenda management
for results

VISION:

"

HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

MANAGEMENT MEETINGS TO MONITOR, LEARN, ACT AND

ADAPT Feedback and Learning Process Objective Barriers Representative Activities 3. Strategy Testing and Adapting
ADAPT
Feedback and
Learning Process
Objective
Barriers
Representative
Activities
3. Strategy Testing and
Adapting Meetings
To periodically assess
whether the results
• Data not available to
review and test the
• Analytic studies
hypothesized in cause-
hypotheses underlying
• ABC studies of product
effect diagrams are
occurring as anticipated
the strategy
and customer profitability
• Inadequate capability in
strategy analytics to test
the strategy
• Cause-effect testing and
analysis
AGENCY SCORECARD
Is our strategy
working?
• Employees not
encouraged to propose
• Review of emergent
strategies
new strategic options

VISION:

"

HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

STRATEGY REVIEW

(PRO Scorecard)

Presentation of PRO Scorecard

o Presentation of 2012 accomplishments

Lecture 3 : Strategy Review

Workshop : Strategy Review

o

Adjustment of Targets

o

Updating of Initiatives

o

Identification of funding and other resource

requirements

VISION:

"

HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

STRATEGY REVIEW (PRO Scorecard ) Lecture / Workshop 3 • Operations Review (Dashboard) o Process
STRATEGY REVIEW (PRO Scorecard ) Lecture / Workshop 3 • Operations Review (Dashboard) o Process

STRATEGY REVIEW

(PRO Scorecard)

STRATEGY REVIEW (PRO Scorecard ) Lecture / Workshop 3 • Operations Review (Dashboard) o Process Shift
STRATEGY REVIEW (PRO Scorecard ) Lecture / Workshop 3 • Operations Review (Dashboard) o Process Shift

Lecture / Workshop 3

Operations Review (Dashboard)

o

Process Shift

o

Strategic Objective

o

Measures

o

Targets

o

Activities / Initiatives

o

Funding

Targets o Activities / Initiatives o Funding IMPACT ACCOMPLISHMENTS IDENTIFICATION OF ‘GAPS’ VISION:

IMPACT

o Activities / Initiatives o Funding IMPACT ACCOMPLISHMENTS IDENTIFICATION OF ‘GAPS’ VISION: "

ACCOMPLISHMENTS

/ Initiatives o Funding IMPACT ACCOMPLISHMENTS IDENTIFICATION OF ‘GAPS’ VISION: " HIGHLY CAPABLE,

IDENTIFICATION OF ‘GAPS’

Funding IMPACT ACCOMPLISHMENTS IDENTIFICATION OF ‘GAPS’ VISION: " HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE

VISION:

"

HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

METHODOLOGY

METHODOLOGY • STRATEGY REVIEW BREAK-OUT GROUPS (QUAD) • COMMUNITY • PROCESS EXCELLENCE • LEARNING &

STRATEGY REVIEW

METHODOLOGY • STRATEGY REVIEW BREAK-OUT GROUPS (QUAD) • COMMUNITY • PROCESS EXCELLENCE • LEARNING &

BREAK-OUT GROUPS (QUAD)

METHODOLOGY • STRATEGY REVIEW BREAK-OUT GROUPS (QUAD) • COMMUNITY • PROCESS EXCELLENCE • LEARNING &

COMMUNITY

PROCESS EXCELLENCE

LEARNING & GROWTH

RESOURCE MANAGEMENT

• LEARNING & GROWTH • RESOURCE MANAGEMENT PLENARY PRESENTATION (Critiquing / Validation ) VISION:
• LEARNING & GROWTH • RESOURCE MANAGEMENT PLENARY PRESENTATION (Critiquing / Validation ) VISION:
• LEARNING & GROWTH • RESOURCE MANAGEMENT PLENARY PRESENTATION (Critiquing / Validation ) VISION:

VISION:

"

HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"