Quality control - Wikipedia, the free encyclopedia

http://en.wikipedia.org/wiki/Quality_control

Quality control
From Wikipedia, the free encyclopedia

Quality control, or QC for short, is a process by which entities review the quality of all factors involved in production. This approach places an emphasis on three aspects:[citation needed] 1. Elements such as controls, job management, defined and well managed processes,[1][2] performance and integrity criteria, and identification of records 2. Competence, such as knowledge, skills, experience, and qualifications 3. Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships. Controls include product inspection, where every product is examined visually, and often using a stereo microscope for fine detail before the product is sold into the external market. Inspectors will be provided with lists and descriptions of unacceptable product defects such as cracks or surface blemishes for example. The quality of the outputs is at risk if any of these three aspects is deficient in any way. Quality control emphasizes testing of products to uncover defects and reporting to management who make the decision to allow or deny product release, whereas quality assurance attempts to improve and stabilize production (and associated processes) to avoid, or at least minimize, issues which led to the defect(s) in the first place.[citation needed] For contract work, particularly work awarded by government agencies, quality control issues are among the top reasons for not renewing a contract.[3]
Maintenance check of electronic equipment on a U.S. Navy aircraft.

Contents
1 Total quality control 2 Quality control in project management 3 See also 4 Notes 5 References 6 Further reading

X-ray zoom series of a network adapter card.

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Quality control - Wikipedia, the free encyclopedia

http://en.wikipedia.org/wiki/Quality_control

Total quality control

"Total quality control", also called total quality management, is an approach that extends beyond ordinary statistical quality control techniques and quality improvement methods. It implies a complete overview and re-evaluation of the specification of a product, rather than just considering a more limited set of changeable features within an existing product. If the original specification does not reflect the correct quality requirements, quality cannot be inspected or manufactured into the product. For instance, the design of a pressure vessel should include not only the material and dimensions, but also operating, environmental, safety, reliability and maintainability requirements, and documentation of findings about these requirements. Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. TQM is only one of many acronyms used to label management systems that focus on quality. Other acronyms include CQI (continuous quality improvement), SQC (statistical quality control), QFD (quality function deployment), QIDW (quality in daily work), TQC (total quality control), etc. Like many of these other systems, TQM provides a framework for implementing effective quality and productivity initiatives that can increase the profitability and competitiveness of organizations.[4]

Quality control in project management

In project management, quality control requires the project manager and the project team to inspect the accomplished work to ensure its alignment with the project scope.[5] In practice, projects typically have a dedicated quality control team which focuses on this area.[citation needed]

See also
Analytical quality control Corrective and Preventative Action (CAPA) First article inspection (FAI) Good Automated Manufacturing Practice (GAMP) Good manufacturing practice Standard operating procedure (SOP) Quality assurance Quality management framework Eight dimensions of quality

Notes
1. ^ Dennis Adsit (November 9, 2007). "What the Call Center Industry Can Learn from Manufacturing: Part I" (http://www.nationalcallcenters.org/images /stories/InQueue/vol2no21.pdf). National Association of Call Centers. Retrieved 21 December 2012.

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Quality control - Wikipedia, the free encyclopedia

http://en.wikipedia.org/wiki/Quality_control

2. ^ Dennis Adsit (November 23, 2007). "What the Call Center Industry Can Learn from Manufacturing: Part II" (http://www.nationalcallcenters.org/images /stories/InQueue/Vol2No22.pdf). National Association of Call Centers. Retrieved 21 December 2012. 3. ^ "Position Classification Standard for Quality Assurance Series, GS-1910" (http://www.opm.gov/fedclass/gs1910.pdf). US Office of Personnel Management. March 1983. Retrieved 21 December 2012. 4. ^ Total Quality Management (TQM) - Encyclopedia - Business Terms | Inc.com (http://www.inc.com/encyclopedia/total-quality-management-tqm.html) 5. ^ Phillips, Joseph (November 2008). "Quality Control in Project Management" (http://www.pmhut.com/quality-control-in-project-management). The Project Management Hut. Retrieved 21 December 2012.

References
This article incorporates public domain material from the General Services Administration document "Federal Standard 1037C" (http://www.its.bldrdoc.gov/fs-1037/fs-1037c.htm) (in support of MIL-STD-188). Joseph M. Juran, A. Blanton Godfrey (1999). Juran's Quality Handbook. McGraw Hill. ISBN 9780070340039. Thomas Pyzdek, Paul A. Keller (2003). Quality Engineering Handbook. CRC Press. ISBN 0824746147.

Further reading
OSDL Data Base Test Suite Backgrounder (http://web.archive.org/web/20040605173457/http://www.osdl.org/newsroom/press_releases /2003/2003_03_03_beaverton_backgrounder.html), Press releases, Open Source Development Labs, 3 March 2003, archived from the original (http://www.osdl.org/newsroom/press_releases/2003/2003_03_03_beaverton_backgrounder.html) on 5 June 2004, retrieved 29 June 2009 QACity: Resources for Busy Testers (http://web.archive.org/web/20041009213226/http://www.qacity.com/front.htm), LogiGear, archived from the original (http://www.qacity.com/front.htm) on 9 October 2004, retrieved 29 June 2009 Home (http://web.archive.org/web/20040810002450/http://www.saksoft.com/sak_feb/testing_services.htm), Saksoft, 29 May 2004, archived from the original (http://www.saksoft.com/sak_feb/testing_services.htm) on 10 August 2004, retrieved 29 June 2009 The Quality Assurance Journal (http://www3.interscience.wiley.com/journal/15634/home), 1 April 2010, retrieved 2 May 2010 Quality Progress Magazine (http://www.asq.org/qualityprogress/index.html), 1 April 2010, retrieved 2 May 2010 Quality Assurance in the View of a Commercial Analytical Laboratory (http://www.springerlink.com/content/q922ehvpaq49pw6q/), 1 April 2010, retrieved 2 May 2010 Retrieved from "http://en.wikipedia.org/w/index.php?title=Quality_control&oldid=562432283" Categories: Quality control Management Quality Production and manufacturing Design for X Engineering statistics This page was last modified on 1 July 2013 at 18:46. Text is available under the Creative Commons Attribution-ShareAlike License; additional terms may apply. By using this site, you agree to the Terms of Use and Privacy Policy. Wikipedia is a registered trademark of the Wikimedia Foundation, Inc., a non-profit organization.

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