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1265 S. Wolf Road, Des Planes, IL 60018 Cell: (630) 639-7091 k_mikusch@yahoo.com
OBJECTIVE
To efficiently and effectively deliver client services aligned with company growth, cost, and quality objectives in a diverse and engaging environment.
SUMMARY
Nine years of experience working with concepts, such as collaboration to create best practices, data mining/data analysis, automation efforts to reduce manual work, continuous improvement strategies, detailed documentation, project planning, and improving quality standards. Demonstrated accomplishments in: SDLC Best Practice Guidelines Client Relationship Development Process Improvements Virtual Team Management Quality Assurance Requirement Gathering Issue Resolution Project Management Health & Welfare Administration 401k Administration
SKILLS
Data Mining, Systems Analysis, Test Planning, SAS, JCL, Data Warehousing, Relational Databases, DB2, SQL, Microsoft Word/Excel/Access/PowerPoint/Outlook, Lotus Notes, Total Benefits Administration (TBA), Personalized Communication Statements, File Management, Automated testing tools, Defect Prevention, Tortoise SVN
EDUCATION
2004 2000 Received Bachelor of Business Administration (B.B.A.) degree from Western Michigan majoring in Computer Information Systems (CIS) Graduated from Stevenson High School, Lincolnshire, IL
2012 TO
Assist in the planning, design, development of new applications and enhancements to existing applications. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. AONHEWITT,LINCOLNSHIRE,IL 2006 TO 2012
AONHEWITT,LINCOLNSHIRE,IL
2006
2004 TO
AWARDS
AND
RECOGNITION
Worked with Business Group Leadership team to develop new strategies to prevent defects. (2013) Lead a defect initiative to reduce a high volume of defects for a newly implemented client. (2012) Completed Project Management Leadership Program (PMLP) Training. (2010)
Received Anything is Possible Award for an idea that lead to a change in the way provisions were tracked within Aon Hewitts system. (2006) Worked with an engagement team to improve associate engagement across business group. (2005)