1.

Two areas that are influencing and impacting corporations and managers today are the rapid pace of change and A) Demographic increases. B) Complexity of the work environment. C) Organizational culture changes. D) Managerial ineptness.

2. The field of organizational behavior examines such questions as the nature of leadership, effective team development, __________, and ___________. A) Interpersonal conflict resolution; motivation of individuals B) Organizational control; conflict management C) Motivation of individuals; planning D) Planning; development

3. ____________ is attributed with developing the scientific management perspective. A) Elton Mayo B) Robert Owens C) Frank Gilbreth D) Frederick Taylor

4. Which perspective is hailed as being responsible for launching research into such topics as leadership effectiveness and group dynamics? A) Human relations approach B) Scientific management C) Contingency approach D) Hawthorne effect

5. Of the four building block skills, which one is frequently considered to be the largest behavior management challenge? A) The ability to inspire employees B) The ability to analyze situations correctly C) Personal flexibility and adaptability D) Outstanding perceptual skills

6. Which of these skills is considered to be the cornerstone of the four building block skills? A) Personal flexibility B) Self-insight C) Perceptual skills D) Leadership capabilities

7. Which of these approaches argues that there is no single best way to manage behavior? A) Hawthorne B) Scientific Management C) The cornerstone skill D) Contingency

8. The area of "knowledge foundation" deals with the importance of A) Understanding organizational behavior. B) The behavior management process. C) Development of solutions for achieving behavioral goals. D) Identification of the causes of behavior

9. Which of these steps of the behavior management process involves implementation of selected strategy, monitoring for effectiveness, and performing necessary adjustments? A) Step three B) Step two C) Step four D) Step one

10. ________ is/are a key trend that is having a significant impact on behavior management today. A) Information technology B) Reverse discrimination C) Decreasing the amount of training for managers D) Stay-at-home mothers

11. What is contributing to organizations taking a look at employee groups that had previously been overlooked, ignored, or shutout? A) Current discrimination laws B) Government monetary incentives C) New behavior management theories D) Economic pressures

12.One way businesses can benefit from diversity in the work force is A) Increased popularity. B) Increased understanding of the marketplace. C) Increased employee satisfaction. D) Minimizing EEOC/AA investigations.

13. One drawback to the technology of today is A) it can actually accelerate the speed at which crises can strike a nation. B) it can keep employees too busy to stay in touch with their employers and organizations. C) it can decrease waste and efficiency in organizations. D) it can reduce the need for familiar methods of communication such as telegraph and faxes.

14. The percentage of employees who work 50 or more hours per week has risen by _____ over the past twenty years. A) 25% B) 40% C) 30% D) 37.5%

15. During the last thirty years, the percentage of dual-career married couples has grown by A) 24 percent. B) 96 percent. C) 60% percent. D) 36% percent.

16. Two mechanisms by which the perception process takes place include internal processes and _____________. A) External influences B) Central tendencies C) Skill assessment D) Process intensity

17. External influences on perception include _____________. A) self-disclosure B) Self-enhancing tactics C) The halo effect D) The figure-ground effect

18. Whenever Gary Williams handles a situation that results in an erroneous or ineffective decision being made, he usually blames the other organizational members for supplying him with inaccurate information. This form of behavior is best identified as application of a(n) _______. A) Internal attribution B) Attribution theory of behavior C) Behavior management process D) External attribution

19. Which of the following is most likely to be a belief held by a successful manager? A. Technical knowledge is all that is needed for success B. It is not essential to have sound interpersonal skills C. Technical skills are necessary, but insufficient alone for success D. Effectiveness is not impacted by human behavior

20. Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals? A. party B. unit

C. team D. organization

21._______ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purposes of applying such knowledge towards improving an organization's effectiveness. A. Organizational Development B. Human Resources Management C. Organizational Behavior D. People Management

22. Organizational behavior is constructed from all of the following disciplines except __________. A. physics B. psychology C. anthropology

23. Which of the following statements is true about the term "ability", as it is used in the field of organizational behavior? A. It refers to an individual's willingness to perform various tasks B. It is a current assessment of what an individual can do C. It refers exclusively to intellectual skills D. It refers exclusively to physical skills

24. A company is looking for a manager to liaise between its home office in the United States, its manufacturing plants in Poland and Germany, and its suppliers in the Middle East and South Asia. A good candidate would likely score highly in what subpart of intelligence? A. Cognitive

B. Social C. Emotional D. Cultural

25. Which of the following is the most likely explanation for the higher absentee rate of women in the workplace? A. Women tend to have more illnesses that keep them from work than do men. B. Traditionally, women have had the responsibility of caring for home and family. C. Women tend to be less satisfied with their jobs than men. D. Women generally have jobs for which temporary replacement can be hired

26. According to operant conditioning, when a behavior is not reinforced, what happens to the probability of that behavior occurring again? A. It increases B. It declines C. It remains the unchanged D. It becomes zero

27. What do we call the view that we can learn both through observation and direct experience? A. Situational Learning Theory B. Classical Learning C. Social Learning Theory D. Hands-on-Learning Experience

28. Social Learning Theory is an extension of A. Classical Conditioning B. Operant Conditioning

C. Shaping D. Pavlovian Theory

29. An employee is frequently late for work. Every time he is not tardy the manager compliments him for being on time. What form of reinforcement is the manager using? A. Continuous schedule B. Negative C. Intermittent Schedule D. Repetitious

30. The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ___________ A. job satisfaction B. job involvement C. job stability D. organizational commitment

31. _________ refers to an individual's general attitude towards his or her job. A. Job Satisfaction B. Job Involvement C. Job Stability D. Organizational Commitment

32. All of the following are true about learning except that it _________. A. Involves change. B. Can have a very short duration.

C. Requires a change in behaviour. D. Affects Aptitude

33. Which of the following is not generally true? A. Happy workers are productive workers B. Productive workers are satisfied workers C. Satisfaction is the major determinate of a worker's OCB. D. Satisfaction comes down to fairness of outcomes, treatments or procedures.

34. Of the following the best predictor of Labour turnover is __________. A. Job Satisfaction B. Absenteeism C. Organizational Commitment D. Cognitive Dissonance

35. Which of these are the two OB dependent variables? A. Individuals and groups B. Group and Organizational Variables C. Absenteeism and productivity

36. Who is the father of group dynamics? A. F.W.Taylor B. Michael J. Jucius C. Kurt Lewin D. Robert Owen

37. Who is the father of Welfare movement? A. F.W.Taylor B. Michael J. Jucius C. Kurt Lewin D. Robert Owen

38. Long Arm of the job is associated with __________ A. Work-life and Personal-life B. Work culture C. Organization Structure D. Motivation

39. THERBLIGS- an outcome of time and motion studies was devised by A. Frank and Lilian Gilbreth B. Michael J. Jucius C. Lynd and Lynd D. Robert Owen

40. Who is the author of The Human Problems of an Industrial Civilization? A. Frank and Lilian Gilbreth B. Elton mayo C. Lynd and Lynd D. Robert Owen

41. Elton Mayo is associated with___________ A. Trade Union Movement B. Welfare movement

C. Hawthorne Studies D. Industrial revolution

42. The four management functions include all except A. planning B. organizing C. Staffing D. controlling

43. The three management skills identified by Robert Katz are all except: A. planning skills B. Technical skills C. conceptual skills D. People skills 44. Over the past two decades, business schools have added required courses on people skills to many curricula. Why have they done this? A. B. C. D. A. managers no longer need technical skills in subjects such as economics behaviour in the workplace B. there is an increased emphasis in controlling employee behaviour the workplace C. managers need to understand human behaviour if they are to be effective D. these skills enable managers to effectively lead human resources departments

45. Who has propounded the Social Learning theory? A. Ivan Pavlov B. Edward Tolman C. Albert Bandura D. B.F.Skinner

46. Environment influences the individual to elicit the kind of response it wants from it this is the rationale behind which learning theory? A. Operant conditioning B. Social learning theory C. Classical conditioning D. Cognitive learning theory

47. As a manager, one of Alis duties is to present awards to outstanding employees within his department. Which Mintzbergs managerial role is Ali performing, when he does this? A. Leadership role B. Monitor role C. Figurehead role D. Spokesperson role

48. Asma is an honest and straight-forward lady. She believes her employees are all similarly honest and straight forward, ignoring signs that they may be manipulating her. What perceptual short-cut is Asma most likely using? A.Contrast Effect B. Halo Effect C. Stereotyping D. Projection

49. Suspending an employee for his dishonest behavior is an example of which shape shaping behavior? A. Extinction

B. Punishment C. Positive Reinforcement D. Negative reinforcement

50. A family is shipwrecked and stuck in a deserted island with no society. What type of conflict is shown below? A. Man Vs Technology B. Man Vs Nature C. Man Vs Man D. Man Vs Society

51. Which of the following is not a conflict management technique? A. Compromise B. Competition C. Avoidance D. Projection

52. Robert Blake and Mouton are associated with A. Managerial Grid B. Valence theory C. Need hierarchy Theory D. Hygiene-motivation theory

53. Theory X and Y is propounded by: A. Herzberg B. Maslow

C. Porter and Lawler D. Douglas Mc Gregor

54. In Maslows Need-Hierarchy theory which of the following cannot be considered as higher order need? A. Safety needs B. Social needs C. Self-actualization needs D. Self-esteem needs

55. The ERG theory is related to: A. Herzberg B. Adam C. Maslow D. Alderfer

56. Two-factor theory is related to: A. leadership B. communication C. motivation D. None of the above

57. Which of the following is not associated with instrumental conditioning? A. Pavlov B. Tolman C. Hull

D. None of these

58. Who is the Father of personnel management? A. Robert Owen B. Mary Parker Follet C. Kurt lewin D. Swiss and Swiss

59. All Punjabis are truck-drivers. This general perception leads to which kind of perceptual error: A. projection B. halo effect C. Horn effect D. Stereotyping

60. The process in which one party perceives that its interests are being opposed or negatively affected by another party is: A. team building B. Learning C. Competition D. Conflict

Answers 1. Complexity of work environment 2. interpersonal conflict resolution; motivation of individuals 3. Frederick Taylor 4. Human relations approach 5. Personal flexibility and adaptability 6. Self-insight 7. contingency 8. understanding organizational behavior 9. Step four 10. 11. 12. Information technology Economic pressures increased understanding of the marketplace

13. it can actually accelerate the speed at which crises can strike a nation 14. 15. 30% 24 percent.

16. 17. 18. 19. 20. 21. 22. 23. 24.

External influences the figure-ground effect external attribution technical skill are necessary but insufficient (C) Organisation Organization Behaviour Physics It is a current assessment of what an individual can do Cultural

25. Traditionally, women have the responsibility of taking care of home and family. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. It declines Social learning theory Shaping Negative Job involvement Job satisfaction Can have a short duration Happy workers are productive workers Absenteeism Absenteeism and Productivity