BDB 1324 Business Management Tutorial 7

Tutorial 7 True / False Questions 1. (p. 307) An effective way to deal with change is to allow grieving over the loss of old ways. 2. (p. 309) Speed is emerging as a competitive weapon as novel fast-to-market strategies offer an important advantage. 3. (p. 310) Reactive change is carefully thought-out. 4. (p. 312) Employee problems are one type of outside force for change in the organization. 5. (p. 313) Putting an end to servant leadership is a change that is likely to improve manageremployee relationships. 6. (p. 315) OD focuses specifically on the technology aspects of change. 7. (p. 316) The first step of the OD process is evaluation, which uses employee surveys, interviews, and observation to ascertain attitudes and problem areas. 8. (p. 317) Combined interventions have been found to work better than single interventions. 9. (p. 319) Innovation most often happens in a "eureka" moment of epiphany. 10. (p. 320) Conventional electric vehicle batteries use a liquid electrolyte but an startup is developing a solid-state lithium-ion battery with improved stability and lifetime. This is an example of incremental innovation. 11. (p. 321) An organizational culture that celebrates failure helps foster innovation. 12. (p. 326) Mistrust between change agents and employees can cause failure of well-conceived changes. 13. (p. 327) Changes in power structures that occur with administrative and technological changes are generally embraced by employees because of the new opportunities they present. 14. (p. 328) During the refreezing stage of Lewin's change model, managers should model the change themselves, as well as coach employees and reinforce the desired behaviors. Multiple Choice Questions 1. (p. 310) A change that is made in response to arising problems or opportunities is called A. reactive change. B. incremental change. C. proactive change. D. radical change. E. process change. 2. (p. 312) The increasing diversity of the American workforce is an example of a(n) ______ change. A. demographic

BDB 1324 Business Management Tutorial 7

B. market C. social & political D. political E. economic 3. (p. 313) Which of the following is NOT an inside force that is an indicator for an organization that change might be needed? A. High turnover B. Excessive conflict between managers and employees C. Job dissatisfaction D. High levels of stress among employees E. Increased competition 4. (p. 313) Which of the following is NOT an area in which change is often needed? A. Strategy B. Information C. People D. Structure E. Technology 5. (p. 314) The record industry has been forced into a ______ change because of the prevalence and ease of illegally downloading music. A. technology B. structure C. culture D. people E. strategy 6. (p. 316) Javier, an OD consultant, is designing a survey of employee attitudes to be given to workers at Radar Security. Javier is conducting the ______ stage of OD. A. unfreezing B. intervention C. diagnosis D. evaluation E. process consultation 7. (p. 318) Cynthia Barton Rabe, a former innovation strategist for Intel, suggests that too much ______ can kill innovation. A. capital and investment B. determination and effort C. tolerance for ambiguity D. knowledge and experience E. creativity and invention

BDB 1324 Business Management Tutorial 7

8. (p. 320) The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a(n) ______ innovation. A. practice B. product C. process D. adaptive E. reactive 9. (p. 324) In your efforts to gain allies and overcome employee resistance, excellent ______ will be a key to fostering innovation. A. organization B. communication C. production D. execution E. recognition 10. (p. 326) At Monarch Toys, employees know that during the month of December they are generally required to work different schedules, often with some overtime, to support the holiday shopping season. This is an example of a(n) ______ change. A. adaptive B. reactive C. innovative D. incremental E. radically innovative 11. (p. 326) Introducing a practice that is new to the industry is called a(n) ______ change. A. revolutionary B. radically innovative C. adaptive D. reactive E. innovative 12. (p. 328) During Lewin's refreezing stage, managers should A. make employees dissatisfied with the present way of doing things. B. give employees the tools for change. C. provide benchmarking results. D. reduce the barriers to change. E. reinforce the desired change in the employees. Essay Questions 1. (p. 310-311) Describe the difference between proactive and reactive changes. Contrast how managers act in each type. Which type of change is better? 2. (p. 315) Describe what OD is and what it can be used for.

BDB 1324 Business Management Tutorial 7

3. (p. 316) Explain how the OD process works. Suppose you were a student member of your college's or university's committee that was attempting to study why an excessive number of students drop out of your college. Give examples of activities your task force might take in each stage of its OD process.