JTI - NCIS Submission 2013

Public Records
Submission to the Northern Communications and Information Systems Working Group
May 7th & 8th, 2013
Index of Correspondence:
1. Letter: March 23rd 2012 Pages 5 to 11
From: Walt Juchniewicz To: The Honorable Christian Paradis
2. Letter: April 10th 2012 Pages 12 to 23

From: Daniel S. Goldberg & letter from Paul Bush to NCIS in 2012 To: The Honorable Christian Paradis
3. Presentation: May 1st 2012 Pages 24 to 42

Title: Presentation to the Northern Communications &
Information Systems Working Group
4. Presentation: October 30th 2012 Pages 43 to 52

Title: Presentation to the Iqaluit community
5. News: November 10th 2012 Pages 53 to 55

Title: Press Release: Juch-Tech Demonstrates High-Speed Internet
Service for Canadas North to NCIS
6. Letter: November 29th 2012 Pages 56 to 61

From: Walt Juchniewicz To: The Honorable Christian Paradis
7. Email: December 6th 2012 Page 62

From: Prichya Sethchindapong To: Walt Juchniewicz
8. Letter: December 21st 2012 Pages 63 to 68
From: Larry Sault To: The Honorable Christian Paradis
9. News: December 26th 2012 Pages 69 to 71

Title: TheSpec: Juch-Tech heads to the Far North
10. Letter: January 18th 2013 Pages 72 to 73

From: Heather Coman To: Leona Aglukkaq
11. Letter: January 24th 2013 Pages 74 to 88

From: Daniel S. Goldberg & letter from Paul Bush to NCIS in 2012 To: Larry Sault
12. News: February 6th 2013 Pages 89 to 92

Title: Nunatsiaq News: Iqaluits Coman Communications offers
free wi-fi, plans better internet in the future
13. News: February 8th 2013 Pages 93 to 94

Title: Nunatsiaq News: Qiniq announces higher-speed internet
across Nunavut
14. News: February 11th 2013 Page 95

Title: Nunavut News/North: More wi-fi for Nunavut
15. Email: February 14th 2013 Page 96
From: Heather Coman To: Mr. Blais & Ms. Duncan
16. Letter: February 18th 2013 Pages 98 to 105

From: Blair Marshall To: The Honorable Christian Paradis

From: Walt Juchniewicz To: Mr. Blais & Ms. Duncan

From: Xplornet Communications Inc. To: Xplornet Customers
19. Competition Effects: Evidence A Page 108 20. Competition Effects: Evidence B Pages 109 to 110 21. Letter: May 6th 2013 Pages 111 to 112
From: Walt Juchniewicz To: Mr. John Traversey
22. Submission: May 6th 2013 Pages 113 to 119

Title: TNC CRTC 2012-669, Juch-Tech Inc. Comments
Juch-Tech Inc.
Presentation to the Northern Communications & Information Systems Working Group May 1, 2012
Juch-Tech Milestones
In May 1999 - First to land signals in Canada and North America; the original North American monitoring station and multimedia platform from North America to Europe. First to use the extended Ku-Band, joint with and , Industry Canada Licensed Juch-Tech to operate on Galaxy 11 to service Canada, in the 13.750GHz-14.500GHz band. Juch-Tech has provided multicast audio streaming via satellite to remote areas such as Greenland and Sudan. Work with to video turnaround contribution for the
Working on marketing developments and technology with IP Servicing refuge camps in Darfur for the French Government with Worked for to deliver internet in to
and it's partners
cars using extended ku
Streamed
for
, built the original
Integration and remote Earth station deployment , FSS IF to RF stage for , satellite head ends for
NCIS Arctic Communications Infrastructure

1. What solutions does Juch-Tech provide? Juch-Tech offers service packages that range from 256kbps to 200mbps. Most recent hubs and modem technology. C, Extended C, Ku, Extended Ku, Ka and X Band (Military/Government). Recommendation 1) Commit service parity among Arctic communities Able to offer all NCIS outlined services to any Arctic community within satellite footprints. Peering with terrestrial telecom/WiFi/Cable/GSM/3G/4G LTE operators to support terrestrial service of the North. Recommendation 2) Develop an Arctic-specific strategy Strategy similar to rural communities across Africa and Greenland. Implementation through local installers/resellers, service partners, wireless operators, and local carriers to reach remote communities. Recommendation 3) Ensure redundancy in every Arctic community Our satellite platform and service delivery model will be independent of the incumbent service provider infrastructure. Diverse ground remote segment, using two satellites from different operators.
Greenland Usage 2008-2012 (mbps)
Fibre Cable Introduced

Recommendation 4) Create an inventory of Arctic projects to share knowledge Canadian service providers in the north are implementing 3G/4G LTE technologies allowing for rich media point to point using trunking efficiencies. Linked into international and global networks via satellite, through our Earth stations, to our terrestrial fibre point-of-presence on the World Wide Web. Recommendation 5) Prioritize communications services in daily use and emergencies The Hamilton Teleport Earth stations/networks are designed to instantaneously repurpose our available capacity to ensure the demands of high priority users. This would apply to military and public service needs, as well as commercial requirements on a pre-approved specific use basis. Recommendation 6) Investment strategies for Arctic communication and future growth In conjunction with local service providers we will upgrade to any new technological services that prove economically viable and efficient. Present/next gen Advantech Wireless DVB-S2 RCS and IP Trunking Over Satellite and NovelSat DVB-S2.5 with digital echo cancellation (two signals in the same space segment), which reduce cost per mbps. Recommendation 7) Suggest investment models that encourage competition We anticipate future technological changes and have adapted and evolved to meet the ever-changing marketplace and consumer needs through hybrid hub trunking and fibre applications.
Advantech Wireless Next-Gen DVB-RCS
NovelSat NS3
NCIS Arctic Communications Infrastructure Questionnaire

Recommendation 8) Simulate innovative solutions from service providers via RFPs A 10 year satellite commitment may not be effective without upgrading ground segment equipment on a regular basis. Our African experience show that software upgrades are required every 12 months, and hardware upgrades every 24 months. Recommendation 9) Design applications and networks that deliver service remotely Combined with the local terrestrial service partner's abilities and development of new reseller infrastructure, we can reach all communities both small and remote. With co-operatives and small operators, networks can be developed to meet everincreasing community needs. Recommendation 10) Deliver training to Government workers via communication tools The Internet access point-of-presence of our Earth station allows transfer of all new training tools, courses, and programs to the workforce in the North. Currently peered directly with Google for African universities/education institutions Each community or government agency should have a peered solution that consists of satellite, fibre, or a hybrid of the two. Satellites at complimentary orbital positions to geographic locations for efficient look angle of remote terminal. Two remote Earth stations, fibre where possible, in each community positioned to see the complete arc to ensure flexibility, versatility, and redundancy.

2. What are your comments about the outlined recommendations?
Northern Canada is not serviced at a level equal to the expenses paid, and could be vastly improved by a more competitive environment. In a competitive marketplace, suppliers and new service delivery models would be perpetually re-evaluated, providing the best value and level of service possible. With an effective rollout and delivery process, the ACIA recommendations are not only feasible, but are in some cases not stringent enough to produce high valuefor-money, robust, and redundant solutions. This is due to the fact that new options were not presented or available.
3.
Are the recommendations in the ACIA report feasible?
4.
What are your suggestions to further these recommendations?
For NCIS WG to issue an RFP inviting competing bids for alternate service delivery suggestions and solutions of diverse providers. Multiple Northern suppliers will provide adequate peering to replicate the Internet.
Juch-Tech has experience in copious weather conditions i.e., Northern Ontario, Greenland, as well as the continent of Africa and parts of the Middle East. Equipment has been engineered and proven to withstand austere conditions, and is the standard of our present offering in technology.
5.
Can Juch-Tech provide services even in austere conditions?
6.
Will your equipment handle extremely cold conditions?

7. Within which region(s) is your business located?
Operating The Hamilton Teleport, an Earth Station facility in Stoney Creek, Ontario, with points-of-presence in downtown Hamilton, Toronto, and Buffalo, NY. Privately owned with a significant customer base, serviced by 25 staff members. 10-acre facility with developed infrastructure and multiple fibre feeds to serve customers in all regions of the globe, including the Canadian North. Satellite Internet service and transit provider, servicing a diverse marketplace for the last 25 years, with carrier relations since 1999. Involved in developing new telecommunications services such as radio, television, cable, and now satellite.
8.
What is the size of your business?

9.
What is your role in the communications industry?

10. What is your current relationship with the territorial governments and the Government of Canada in the Arctic?
We have not been a supplier of telecommunications to the Governments in the Canadian North as no satellite carriers were available to compliment the past offering. Our new offerings, thanks to deregulation, would give Governments and the likes of all clients a competitive environment and pricing that would reflect the North American marketplace.
Satmex 5 @ 114.9W
SATSOFT
46
60.00
51 49
50
North Latitude (Degrees)
52 51 51 46
49
40.00
Desired Polygon
50
51
51 46 52 52. 60 50
49 46
20.00
-160.00
-140.00
-120.00 East Longitude (Degrees)
-100.00
-80.00
-60.00
Satmex 5 @ 114.9W
SATSOFT
46
49
60.00
50 51 51 52
North Latitude (Degrees)
52 51 46 49 51
50
49
40.00
Desired Polygon
50 51
51 46 52 52. 60 46 49 50
20.00
-160.00
-140.00
-120.00 East Longitude (Degrees)
-100.00
-80.00
-60.00
AMC 9 @ 83.0W
AMC 9 @ 83.0W
SES World Skies Possible Solutions
AMC1 @ 103.0W C-Band
AMC3 @ 67.0W C-Band
AMC21 @ 125.0W Ku-Band
SES1 @ 101.0W C-Band
SES1 @ 101.0W Ku-Band
SES2 @ 87.0W C-Band
SES3 @ 103.0W C-Band (TBA)
Technological Evolution of FSS Satellite

Solid state Linearized Intelligent Payload & Frequency Reuse Double Talk, Digital Echo Cancellation & Carrier in Carrier
Analogue FM
MCPC SCPC
BPSK
32APSK Viterbi 16APSK QPSK 8PSK DVB-S2-RCS DVB-S-RCS
16QAM
Bi-Directional Trunking
1. A conventional 8PSK, TPC link.
2. The signal is spread to lower order modulation, increasing total transponder bandwidth while reducing transponder power.
3. The second carrier is moved over the first carrier. This reduces total bandwidth and power on the transponder.
iDirect X1
IP Trunking, Satellite Network Diagrams
Juch-Tech Inc.
Presentation to the Iqaluit community October 30, 2012
Juch-Techs Iqaluit Test Partners
Free Public WiFi
Live TV streams
Iqaluit Test Network
NovelSat NS3
Xiplink
AMC 9 @ 83.0W
AMC 9 @ 83.0W
SES World Skies Possible Solutions
AMC3 @ 67.0W C-Band
AMC21 @ 125.0W Ku-Band
SES1 @ 101.0W C-Band
SES1 @ 101.0W Ku-Band
SES2 @ 87.0W C-Band
SES3 @ 103.0W C-Band (TBA)
Press Release: Juch-Tech Demonstrates High-Speed Internet Service for Canadas North to NCIS
Posted on November 10, 2012 by Janet Beckley
Juch-Tech Inc. has successfully conducted a live demonstration providing several different network services to Northern Communications and Information Services (NCIS). Using SES AMC9, NovelSat NS3 Modulation Technology, XipLink Wireless Link Optimization and Acceleration and ATOP Video Streaming.
Hamilton, Ontario November 9th, 2012: Juch-Tech Inc. which provides Internet connectivity into remote areas including Africa, successfully demonstrated its satellite Internet access service to the NCIS, Working Group at their conference on October 30th in Iqaluit. The NCIS is mandated to improve communications services in the North as outlined in the Arctic Communications Infrastructure Assessment Report (ACIA). The level of communication service in the North is far lower than that enjoyed by families, schools, government agencies and businesses in the south. There are 75 remote and under-served Arctic communities spread over 1/3 of Canadas land mass. Reliable and affordable communications systems, that are on par with the rest of Canada, are becoming a reality with new technology and new competitive service providers. Rogers phones were able to roam with crystal clear call quality on the Juch-Tech Network. Coman Arctic provided all local support and logistics to make this test possible in Iqaluit. The existing providers have had a virtual monopoly delivering communication services to Northern communities. Juch-Techs experience in providing reliable and cost effective Internet solutions to remote regions in Africa has convinced the company that Northern Canada has fallen behind many of the worlds poorest regions in terms of Internet access and telecommunications service. Juch-Tech has contacted world-leading satellite operator SES to provide northern service with its AMC 9 satellite. Already launched and fully operational, this satellite is fully capable of providing satellite services desperately needed in communities like Iqaluit and across the north. NovelSat provided its high speed Modems delivering the worlds fastest data rates and incorporating revolutionary NS3 technology for improved spectrum efficiency. XipLink provided their wireless link optimization and acceleration solution to dramatically improve application- performance and responsiveness, and Atop provided the HD video streaming, formatted for full screen and GSM/IP mobile devices. Walt Juchniewicz, President, CEO and Founder of Juch-Tech reinforced to conference delegates, that communication is a fundamental necessity in all our daily lives. Arctic communities, government departments, Canadas military, emergency response agencies, schools, hospitals
and residents all need to have better Internet access, and our experience across Africa tells us we can do this in Canadas north. Africa has taught us that the diversity and accessibility of satellite Internet providers has inevitably and irrevocably advanced communication reliability, access and quality throughout the continent. In a single provider scenario there is little incentive to stay current with technological advances. Competition drives continuous improvements in quality, choice and cost effective solutions and at Juch-Tech we are used to competition and ongoing service improvement.
About NCIS Working Group

The NCIS WG is a pan-territorial working group that brings together federal, territorial and municipal departments and private industry in an atmosphere of mutual cooperation in order to improve communications in the northern regions of Canada.
About Juch-Tech
Juch-Tech Inc. founded in 1986, is a Canadian corporation that operates in the satellite communications industry with international customers and business partners while maintaining its independence from all of the major satellite industry players. Along with its earth station facility The Hamilton Teleport, located in Hamilton, Ontario, Juch-Tech Inc. serves the international communications needs of African/Middle Eastern VSAT customers and Internet Service Providers by establishing communication links via satellite to end users including government and educational institutions, media organizations and industrial customers. Our facility is well positioned to support customers looking to serve remote and under-served areas where there is no other last mile solution. For further information visit www.juch-tech.com or contact Walt Juchniewicz CEO of Juch-Tech Inc., juchniewicz@juch-tech.com, +1 905 577 2431
About SES
SES is a world-leading satellite operator with a fleet of 52 geostationary satellites. The company provides satellite communications services to broadcasters, content and internet service providers, mobile and fixed network operators and business and governmental organizations worldwide. SES stands for long-lasting business relationships, high-quality service and excellence in the broadcasting industry. The culturally diverse regional teams of SES are located around the globe and work closely with customers to meet their specific satellite bandwidth and service requirements. SES (Euronext Paris and Luxembourg Stock Exchange: SESG) holds participations in Ciel in Canada and QuetzSat in Mexico, as well as a strategic participation in satellite infrastructure start-up O3b Networks. Further information can be found under: www.ses.com. Elias Zaccack, Senior Vice-President, Commercial, Americas. elias.zaccack@ses.com , +1 202 478 7103
About NovelSat
NovelSat is a technology company dedicated to providing the next-generation modulation standard for satellite communications. Novelsats patented NS3 technology encompassing modulators, demodulators, modems and ASICs essentially replaces DVB-S2 as the industry standard. While other solution providers promise better performance and reduced costs, NovelSat delivers the fastest data rates, the widest pipe and the most compelling ROI. That means you get the best performance at the lowest costs, resulting in the most profits. And we can prove it to you. Join the rapidly-growing list of global broadcasters, communications service providers, defense contractors and systems integrators already maximizing satellite capacity with NovelSat NS3, by contacting us at info@novelsat.com. Ron Barack, Vice-President Americas, ron.barak@novelsat.com, +1 617 795 1731
About XipLink
XipLink is the technology leader in wireless optimization using standards based SCPS protocol acceleration, streaming data compression and Internet optimizations to deliver the maximum capacity over stressed wireless communication links. XipLink is a privately owned company with Headquarters in Montreal, Quebec and Sales and Marketing personnel worldwide. XipLink was recognized as the 2011 Technology of the Year by the World Teleport Association. Please contact Jack Waters CEO, jwaters@xiplink.com, +1 514 848 9640 ext 234
About Coman Arctic Limited

Coman Arctic Limited was founded by the late Fred Coman in Frobisher Bay, Northwest Territories in 1963 and later incorporated in 1971. Coman Arctic Ltd. is a family oriented business, operating in Iqaluit, the capital City of Nunavut and the regional hub of the Qikiqtaaluk to and from southern Canada operating in English, French and Inuktitut. Christopher Callahan, Vice President-Operations and Corporate Development of Coman Arctic Limited first approached Ice Wireless two and a half years ago with a vision of finding alternate solutions and working together to improve telecommunications for Iqaluit in the Nunavut Territory. Coman Arctic will be the ground segment operating a carrier neutral gateway. Their offices are conveniently located directly across from the Iqaluit International Airport and have been an active member of the community for more than 49 years. Their success as a company is due to their focus on customer service, reliability and ability to adapt to changes as Canadas newest territory. They are recognized as a 100% Inuit owned Company. Contact Christopher Callahan, Vice President-Operations and Corporate Development callahan@comanartic.com, +1-867-979-6300.
Email Date: December 6th 2012 From: Prichya Sethchindapong To: Walt Juchniewicz
From: CorrespondenceMinister@ic.gc.ca [mailto:CorrespondenceMinister@ic.gc.ca] Sent: December-06-12 10:04 AM To: juchniewicz@juch-tech.com Subject: Industry Canada
Dear Mr. Juchniewicz: On behalf of the Honourable Christian Paradis, Minister of Industry and Minister of State (Agriculture), thank you for your meeting request of November 29, 2012. Please be assured that your correspondence is being given every consideration. Yours sincerely, Prichya Sethchindapong Manager Executive Correspondence and Records
Lisa Grace Marr Wed Dec 26 2012
Juch-Tech heads to the Far North
Walt Juchniewicz President and CEO of Juch-Tech Global Satellite Broadcast Services and Teleport Facilities. Kaz Novak/The Hamilton Spectator
Walt Juchniewicz is something of a cowboy in the great telecommunications frontier. His Hamilton company Juch-Tech is a pioneer in establishing telecommunications in remote parts of the world like Africa. Now hes travelled to the Far North town of Iqaluit in Nunavut to partner with local Inuitowned company Coman Arctic Ltd. to bring high-speed Internet and 3G phone service to 8,000 residents there. In October his company was one of several to demonstrate at the first Nunavut Information & Communications Technology ICT seminar on Oct. 31 and Nov. 1. His objective was to show that it is possible to deliver high-speed Internet in the Far North. My Rogers phone never worked before up there, he said. Other companies, including Telesat, used millions of dollars, years of waiting and still there was nothing, said Juchniewicz. It took me three credit cards and a few weeks and we were up and running. Chris Callahan, vice-president of operations and corporate development for Coman Arctic, said Juch-Techs presentation followed a host of other telecommunications companies who talked about how this was so difficult, that it would take years to do this and that. Then Walt stood up and said anyone with a Rogers phone, turn it on. Everyone did it and you could hear a pin drop in the room.
Callahan said communications between various government agencies and businesses let alone residents is extremely challenging in the Far North due to the monopoly by telecommunications giant Telesat and the remoteness and harshness of the geography. One of the key problems with the Telesat monopoly is that the companys satellite can occasionally be in a position in the atmosphere which interferes with the signal. And, until now, it was the only one. Callahan said in the fall of 2011, a blackout in telecommunications occurred for about a day when the satellite could not be reached. It closed down the international airport, business, homes. It was like going back to the Stone Ages, he said. He started trying to find companies interested in working with Coman to sell improved services. He finally came across Juchniewicz. The timing was right. Juchniewicz had shied away from trying to compete in North America because of the presence of so many global players already in the market. His modus operandi is to find smaller markets and be nimble in addressing the needs of those markets. The youth up there in the Far North should have the same access to social media and everything else on the Internet that my daughters do in Hamilton. Period, he said. The company started with a pickup and a tool box said Juchniewicz and as deregulation began to open up the industry in the 1990s, he was able to find a way to provide VSAT terminals on national chains such as Shoppers Drug Mart and Canadian Tire. He now has 35 people that help operate a highly secure facility around the clock at his east Mountain location. The outside of the building hides the high-tech world within with its bank of HD TV monitors and hum of computers that takes feeds from Rogers, Bell, African companies into one large hub his. Juch-Tech or Hamilton Teleport as the telecommunications division is called is a kind of airport for high-speed data transmission, audio and video. The information is pumped in from businesses through fibre-optic cable to the teleport, and the signals are bounced off a satellite to anywhere in the world. It can also be reversed, with the dishes receiving information.
The signals are, in effect, airlifted into these countries by using dishes at each end and a satellite in between. This is one way in which Africa was the perfect place for Hamilton Teleport. Callahan said its also a model that can work in the Far North. Coman Arctic is now looking for carriers to partner with them to offer cellphone and high-speed Internet services, starting with four WiFi hotspots to convince customers that it is actually possible to have the service. His goal is to offer high-speed Internet by the spring. In 1999, Juchniewicz found a high demand for telecommunications services in West Africa and soon was travelling there regularly to meet with clients and promoting his remote data transmission services. Our mission is to go where there is no telephone, no power. Places like Nunavut and Africa, they need these services. Soon he had gained a large market share of customers in Africa a region that big global telecommunications companies are now chasing. In November, Juchniewicz, sent a note to Canadian Industry Minister Christian Paradis calling on him to stop funding competitors to establish a more competitive system. Hes still waiting for a reply. But hes not waiting to grow his business. Hed like to push services out to other parts of the Far North. Then hell stay focused in Canada, looking at markets in other remote parts of the country. Africa will likely remain his bread and butter for a while as there is much potential there. While his business is based on fibre optics, satellite dishes and intricate electronics, ultimately, its people. Its still people talking to people. lmarr@thespec.com 905-526-3992
The Honorable Leona Aglukkaq Minister of Health Minister of the Canadian Northern Economic Development Agency Minister for the Arctic Council
January 18, 2013
Dear Minister Aglukkaq;
I am writing to formally request a timely meeting to discuss the current needs for improved telecommunications across Iqaluit and the Nunavut Territory. As you are aware, only CDMA mobile phone technology is supported by current infrastructure within Nunavut. This is a burden to Nunavummiut, as well as business people and tourists who arrive in the territory only to discover their mobile technology is useless. Back in October 2012 during the Nunavut Information & Communications Technology ICT Seminar, Coman Arctic with Juch-Tech, SES, NovaSat, Atop and Xiplink and collectively proved that 3G can work in Iqaluit during a live demonstration. Working with SES AMC -9 satellite, and using best of breed technologies from NovelSat and XipLink, our combined teams delivered a free public WiFi to the NICS conference, proving that Iqaluit has SES satellites that can serve their community needs towards affordable Internet for Nunavut. Live TV streaming from Atop formatted full screen HD and mobile was also accomplished. The first historical GSM call was made from Iqaluit to the south. Coman Communications Ltd and Coman Wireless Ltd are partnering up with a large communications provider from Southern Canada. Coman Communications and Coman Wireless has currently the IP backbone connection ready with over 50 Mbps of speed currently available. Our service will not run on the same satellites that current service providers are using. Since we are going to be linked to satellites that no one in the north is using, our service will be faster and more efficient. This is applicable to not only cellular service but WiFi and TV/Video Streaming.
P.O. Box 128, 1127 Mivvik Street, Iqaluit, Nunavut, X0A0H0 Phone: (867) 979 6300 Fax: (867) 979-6854
www.comanarctic.com
At your earliest possible convenience, I invite you to sit down and discuss with myself, along with Chris Callahan the current and future communication needs of Nunavut and how we feel that Coman Communications and Coman Wireless are in a unique position to take on this challenge. Also, we would like you to personally observe our current communication infrastructure and the 10-15 Mbps speed free WiFi at different locations in Iqaluit currently being delivered. No other internet carrier can offer this. I look forward to hearing back from you as soon as possible.
Sincerely,
Heather Coman, President Coman Arctic Ltd
Cc
Christopher Callahan, Vice President Operations and Corporate Development-Coman Arctic Ltd
P.O. Box 128, 1127 Mivvik Street, Iqaluit, Nunavut, X0A0H0 Phone: (867) 979 6300 Fax: (867) 979-6854
www.comanarctic.com
Iqaluits Coman Communications offers free wi-fi, plans better internet in the future
We know whats motivating us SAMANTHA DAWSON
Coman Arctic Ltd. is getting serious about the telecommunications industry. They hope to install more infrastructure around their property by the summer. (PHOTO BY SAMANTHA DAWSON)
Coman Communication, a subsidiary of Iqaluits Inuit-owned Coman Arctic Ltd., is offering free wireless internet to people around Iqaluit at the Northmart store, Nunavut Arctic College and other places. The owners, president Heather Coman and vice-president operations and corporate development, Chris Callahan, want to prove that internet services in Iqaluit can be faster than what is currently offered. Thats why they want internet service providers, such as Northwestel, to buy bandwidth from them. Their services are ready to go. Theyve teamed up with Juch-Tech, a Hamilton-based global satellite broadcast service and teleport facilities company to work on creating a new highway for information to Nunavut. Everybodys going through Telesat. This is a new opportunity, these satellites are not currently s ervicing the North, Coman said. She wants her company to provide Iqaluit, and eventually all of Nunavut with efficient and affordable internet to the territory without caps. This is not videos this is not pre-rehearsed, we are going through a blizzard right now and its hard to believe, Coman Arctic vice-president Chris Callahan said. The faster service is made possible through the use of over 40 SES AMC-9 satellites. The SES satellites are competitive with Telesats. Having another satellite operator is a first for Nunavut, Callahan, Comans husband, said.
Telesat is the fourth largest carrier in the world and Coman Arctic is dealing with the second largest carrier in the world and they have a lot more satellites than Telesat, he said. Coman Arctic has been doing research on the project for the past four years. Walt Juchniewicz, president and CEO of Juch-Tech, said it doesnt matter why nobody else is using a second carrier. It doesnt matter why. We cant explain why theyre not using this technology. Were just showing we are more effective than they are, he said. Juch-Tech held a demonstration of its internet service last October in Iqaluit. Since then, Coman Arctic has used private money to make the project happen. Why is it they keep going back to the trough for more money when we can make this work on our own, without having to tap into any infrastructure money from the federal government? he said. The company had to do a lot of training, working with the staff in Hamilton, and getting equipment to Nunavut, which is, as Juchniewicz put it, Telesat-centric. Neither Coman Arctic nor Juch-Tech would comment on the cost of the project, or offer any financial details. Were not worrying about cost right now, were worrying about being able to prove that it works, Callahan said, adding that it was a big investment for both companies. The high cost of bandwidth is one of the big obstacles carriers face in the North. Because of a lack of bandwidth, most ISPs in Nunavut are providing minimal services. We want to be friends with everybody, whoever wants to buy bandwidth in [our] pipeline, Callahan said. Coman wants to get into the cellular phone market as well, by offering 4G service. And, if people are still fed up five years down the road, the company might look at becoming a DSL provider to individual consumers. Thats our plan right now, Callahan said. But right now there arent any deals on the table. Were in the process right now of talking to various stakeholders that are already in existence to add capacity, Juchniewicz said. Northwestels recent announcement of $233 million modernization plan of better telecommunications for the North doesnt directly affect Nunavut. Nunavut deserves the same services as far as infrastructure goes, Callahan said. We dont know whats motivating them, but we know whats motivating us, he added.
On a blizzard day youre at home, and you look at all the social problems we have in the North, if you give 10 per cent more effectiveness or 20 per cent more effectiveness to an individual at home, as a family to play games, to surf the internet, to watch movies, then were giving a better life to people in Nunavut, Callahan said. That means a person could be walking around with a tablet watching the National. Coman and her husband call the idea an Inuit brainchild to help better Nunavuts communities. Coman Arctic is also celebrating 50 years in business this year. What he did [Comans father, the legendary businessman Fred Coman] he helped the community, he was for the community, he was for supporting the community, she said. In the long run, Coman Arctic plans on bringing in fibre optic services and the president of the now 50year-old company said it is an exciting time. Both Callahan and Coman felt the IT business is a viable plan for the company. It only makes sense for Coman, the next generation, to evolve, Callahan said. But convincing people that better high-speed internet services that will be accessible across the territory will be a challenge. It takes time for people to believe, Callahan said. However, more bandwidth for Nunavut is something thats necessary. Callahan referred to the telecommunications blackout that hit the Eastern Arctic in 2011. For the first time in history, we have a redundancy now. Thats never been here before. Peoples lives were at stake, he said. Coman Arctic wants to work with governments to deploy high speed to other Nunavut communities. Juchniewicz, whose company provides high speed internet to communities in Africa, said the North should embrace fibre optics. Were trying to have a precursor until fibre gets here, he said. But thats likely to take at least a few more years. We would work in conjunction with fibre. If fibre comes in five years, we better work collectively with fibre, Callahan said. Our experience in Africa is, even with the fibre optics, we still have satellite se rvices. Fibre optics does not hit every community. The smaller the community, the less chance of the fibre optics getting to it, Juchniewicz said. And if a fibre optic line is cut, then were back to the Stone Age again, Callahan said.
Samantha Dawson, February 08, 2013 - 3:28 pm
Qiniq announces higher-speed internet across Nunavut

SSI responds to Northwestels broadband gambit
The Qiniq internet service in Nunavut, operated by the SSI Group, announced the addition of two new higher-speed internet plans Feb. 7. The two new packages, branded as Atii Plus and Atii Pro, are offered within all 25 communities in Nunavut and not just the three largest centers targeted by our competitors new DSL plans, a Qiniq news release said. The Atii Pro plan, which costs $369.95 a month for Nunavut residents, offers download speeds that burst up to 2.5 Mbps, with a 30 GB usage cap. The Atii Plus plan, which costs $129.95 a month, offers download speeds that burst up to 2 Mbps, with a 15 GB monthly cap. Thats the plan Qiniq expects most customers will likely upgrade to. William Ingarfield, manager of internet services for the company, said the more expensive Atii Pro plan is tailored more to small businesses or hamlet offices than to individual customers. But overall, the increase in bandwidth is a good thing, he said. Its going to provide people with a little more usage and speed, its just a little bit more of everything, really, he said. The most important aspect of Qiniqs new services is that theyre offered to all Nunavut residents, not just residents of Iqaluit, Cambridge Bay and Rankin Inlet, Ingarfield said. The company said that in a satellite-served market where broadband for all is our top priority, we can only hope that our competitors eventually take the same all-inclusive approach and offer all their services in every community, instead of targeting only the largest and leaving the smallest out in the cold. Were definitely offering the same package all across the North here for everyone, Ingarfield said. Were just excited that were able to upgrade things here for everyone. We know everyone is always looking for an increase in bandwidth and speed, he said.
The new plans are upgrades from the Atiigiallak plan, which cost $80 a month, and offered download speeds that burst up to 1.5 Mbps and upload speeds of up to 384 Kbps. The new plans are comparable to Northwestels Nunavut Pro, which offers 2.5 Mbps with a free data transfer of 20 GB, for 129.95 a month. Northwestels Nunavut Ultra offers 5 Mbps with a data cap of 30 GB, for 179.95 a month. In June, 2012, SSI announced the Qiniq network was installing significant upgrades across the territory. At that time, they introduced the Atiigiallak plan, with tripled usage caps and download speeds up to four times faster. In the past eight months, SSI has significantly improved the broadband service available to Nunavut residents, Jeff Philipp, the CEO of the SSI Group. Speeds and caps for the average consumer are five times what they were this time last year with a minimal price increase, he said.
Nunavut News/North: More wi-fi for Nunavut

Published in their paper Monday February 11, 2013
Heather Coman, president and chief executive officer of Coman Arctic Ltd., browses the web as a movie and tablet device play videos streamed from the Internet at the companys offices in Iqaluit on Feb. 7. Coman Arctic has teamed up with Hamilton-based Juch-Tech Inc. to provide wi-fi Internet at various locations in the territorial capital.
More wi-fi for Nunavut

Iqaluit has a few more free wi-fi Internet hot spots for residents wishing to stream videos or use the Internet. Hamilton-based Juch-Tech Inc. is providing free wi-fi Internet at various locations in the territorial capital in partnership with Iqaluit-based Coman Arctic Ltd. The satellite communications industry company uses SESs AMC-9 satellite to provide the wi-fi in Iqaluit, explained Walt Juchniewicz, president and chief executive officer of Juch-Tech. Northwestel and SSI Micro use Telesats Anik F2 satellite to provide most of their services to their clients in the North. We are planning to go to the communities but we will get set up here first, make sure its running smoothly and then expand, said Coman Arctic president and CEO Heather Coman. Its a definite need for our community, for the territory. Jeanne Gagnon
Email Date: February 14th 2013 From: Heather Coman To: Mr. Blais & Ms. Duncan
From: Heather Coman [mailto:coman@comanarctic.com] Sent: February-14-13 4:27 PM To: jean-pierre.blais@crtc.gc.ca; elizabeth.duncan@crtc.gc.ca Cc: Christopher Callahan; Walt Juchniewicz Subject: Thank you
Good afternoon Mr. Blais and Ms. Duncan, I personally just wanted to take a minute and thank you for taking the time to see us at Coman Communications in Iqaluit. We understand it must have been difficult to keep all your meetings in order when the blizzard hit. We are appreciative that both of you took the time so that we were able to show you our live demonstration of what we are capable of achieving here in Iqaluit and possibly, for the rest Nunavut. During the meeting, we established that there is an alternative to what is currently in place by using the second largest satellite company in the world (SES) along with our Hamilton Teleport IP backbone (Juch-Tech). This solution can support the bandwidth demands that Nunavut is current lacking. We look forward to hearing back from you with a meeting request, as you previously discussed. Should you have any questions, do not hesitate to ask. Warmest Regards, Heather Heather Coman, President Coman Arctic Limited P.O. Box 128, Iqaluit, NU X0A0H0 Tel:(867)979-6300 Fax:(867)979-6854 Cell: (867)222-2047 coman@comanarctic.com www.comanarctic.com
We offer a wide variety of friendly and reliable service, unique and ever changing as the North itself. These services include:
Commercial property leasing (office and retail space) Property management and construction Spray-on Fire Proofing application BASF spray foam insulation service with a state of the art mobile spray rig Logistic and airport services with insured airside accessibility Long and short term storage facilities are available Vehicle rentals available 12 passenger van to AWD crossover SUVs Distributor of heat-line freeze protection products
February 18, 2013 The Honourable Christian Paradis House of Commons Confederation Building Room 507 Ottawa, Ontario K1A 0A6 Lisa Badenhorst Co-Chair, NCIS WG Senior Policy Advisor Economic Development Suite 209 212 Main St. Whitehorse, Yukon Y1A 2A9 Dear Honourable Christian Paradis and Co-Chairs, I am writing to you and the Co-Chairs of the NCIS, with a proposal for satellite delivered communication service for the Northern Territories of Canada. I represent SES one of the largest satellite operators in the world with 52 satellites in service and over 25 years experience providing communication links around the globe. We are seeking to bring the full capabilities of SES to support your efforts to improve the communications to northern Canadian areas. Since attending the NCIS working group meeting at Yukon College in Whitehorse, YT, SES has been considering how to best support the need to improve the flow of information to northern Canada. This proposal is intended to support that initiative. SES is the most financially stable satellite operator in the world. This stability provides you with the assurance that we will remain a viable and dependable company that you will be able to rely on for critical communication links even in the most remote areas. SES is the sum of many parts including the former SES Americom Company, which served the Americas, SES Astra, which provided service to Europe, SES World Skies, which served trans-oceanic regions, and SES Sirius, which served the Nordic regions. By combining the experience and expertise of these companies SES is best able to meet the needs of the northern Canadian region. SES Sincerely, Dilprit Shergill Co-Chair, NCIS WG Public Safety Canada 5101 50th Ave, Suite #320 PO Box 1312 Yellowknife, NWT X1A 2N9
Blair Marshall
SES Proprietary and Confidential
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Who we are: We are a world-leading satellite operator, providing reliable and secure satellite communications solutions to broadcast, telecom, corporate and government customers worldwide. We own and operate a fleet of 52 geostationary satellites that are complemented by a network of teleports and offices located around the globe. This far-reaching infrastructure enables our customers to reach over 99% of the worlds population and places SES at the heart of the global communications chain. We reach more than 258 million1 DTH, Cable and IPTV homes worldwide almost 90 million DTH homes more than 170 million Cable and IPTV homes We transmit more than 5.2002 TV channels worldwide which includes over 1.400 HD channels. In total 44 DTH platforms are available on the SES fleet. We are headquartered in Luxembourg and operate worldwide through dedicated regional teams. We are listed on Euronext Paris and on the Luxembourg Stock Exchange (SESG).
1 2
Satellite Monitors YE 2011 Channel count Q3 2012
* on a fully diluted basis, pro forma post issuance of shares for in-kind services provided by SES
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SES Global Satellite Fleet:
183E AMC 8 AMC 7 AMC 10 AMC Ciel 2 11 AMC 21

Fleet configuration is based on current planning and is subject to change
139W 137W 135W 131W 129 125 W W
AMC 15, AMC 18 SES 3, AMC 1 SES 1
105 103 W 101 W W
NSS 11, SES 7 108.2E
SES 2 AMC 16 AMC 9 AMC 5 Quetzsat 1 AMC 6
87W 85W 83W 81W 77 W 72W
52 Satellites
95E
NSS 6
AMC 3, AMC 67W 4
NSS 703 NSS 806 NSS 10
47W 319.5 322.5 E E 338E 340E SES 4 NSS 7 2E 5E ASTRA 1C ASTRA 4A SES-5 ASTRA 1E
57E 55E NSS 12 Astra 1F 52.5E 51E Yahsat 1A 50.5E Sirius 3 NSS 5 31.5E 28.2E ASTRA 1G 23.5E 19.2E ASTRA 2A, 2B, 2D, 1D, 1N, ASTRA 2F 3A, 3B ASTRA 1H, 1KR, 1L, 1M, 2C, AMC 2
Demonstration: At present SES in partnership with Juch Tech Inc.s Hamilton Teleport Earth Stations is conducting a demonstration of broadband over satellite using the AMC-9 satellite and equipement provided and installed by Juch Tech in Iqaluit on Baffin Island, Nunuvat. The demonstration is providing the local population with much needed broadband to enable telephone service, the viewing of educational materials, and the enjoyment of entertainment programming. This successful demonstration has met with a warm reception from the Iqaluit people and is evidence of the capabilities of SES.
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Proposal to: NCIS Based on the needs required by the NCIS report SES proposes the following solution. Up to 20 C-band transponders on the SES North American fleet as designated by SES for a 10 year term with a Canadian Government commitment for $120,000,000 up front payment SES will contribute equipment or payment, at SESs sole discretion, for the upgrade of ground infrastructure in the Northern communities, up to $10,000,000
Disclaimer This Proposal for satellite capacity services and/or ancillary services is an indicative tool only, is intended to serve as a summary of the principal terms and parameters being proposed relating to the potential provision of satellite capacity services and/or ancillary services, and does not constitute a legally binding commitment of SES. All agreements for service and subsequent service orders must be processed and approved by SES. All proposed satellite capacity services and/or ancillary services are subject to availability of the satellite capacity service and/or ancillary service and commercial review and acceptance by SES at the time of countersignature by an authorized SES representative of a service order that has been submitted and executed by the Customer. SES shall not be legally bound unless a definitive agreement for service and, where applicable, a service order has been countersigned by SES. cc. Mr. Jean-Pierre Blais, Chairman, Canadian Radio-Television and Telecommunications Commission Mr. Philip B. Lind, Executive Vice President, Regulatory Affairs, Rogers Communications The Honourable Leona Aglukkaq, P.C., M.P., Minister of Health Helen McDonald, Assistant Deputy Minister, Spectrum, Information Technologies and Telecommunications Doug Cunningham, President & C.E.O., Arctic Fibre David Sweet, M.P. The Honourable John Duncan, M.P. Vancouver Island North The Honourable Darrell Dexter, Premier of Nova Scotia The Honourable Robert Ghiz, Premier of Prince Edward Island The Honourable David Alward, Premier of New Brunswick The Honourable Kathy Dunderdale, Premier of Newfoundland and Labrador The Honourable Greg Selinger, Premier of Manitoba The Honourable Alison Redford, Premier of Alberta SES Proprietary and Confidential -4-
The Honourable Christy Clark, Premier of British Columbia The Honourable Bob McLeod, Premier of Northwest Territories The Honourable Eva Aariak, Premier of Nunavut The Honourable Dalton McGuinty, Premier of Ontario The Honourable Jean Charest, Premier of Qubec The Honourable Brad Wall, Premier of Saskatchewan The Honourable Darrell Pasloski, Premier of Yukon Ryan Leef, M.P. Yukon Dennis Bevington, M.P. Western Arctic Romeo Saganash, M.P. Abitibi-Baie-James-Nunavik-Eeyou Peter Peneshue, M.P. Labrador Dennis Glenn Patterson, Senator- Nunavut Nick Sibbeston, Senator NWT Elizabeth Duncan, CRTC Commissioner for Atlantic Region & Nunavut Peter Menzies, CRTC Commissioner for Alberta and NWT Stephen Simpson, CRTC Commissioner for BC and Yukon Lieutenant-General Walter Semianiw Commander, Canada Command The Honourable Peter Taptuna Minister of Economic Development & Transportation, Government of Nunavut Dan Goldberg, Telesat The Honourable Eva Aariak Minister responsible for Executive and Intergovernmental Affairs; Immigration; Aboriginal Affairs; and Education Government of Nunavut The Honourable Peter Taptuna Minister responsible for Economic Development & Transportation; Nunavut Business Credit Corporation; Nunavut Development Corporation; Mines; Energy; Nunavut Housing Corporation Government of Nunavut The Honourable Lorne Kusugak Minister responsible for Community and Government Services; Qulliq Energy Corporation; Workers Safety and Compensation Commission; and House Leader Government of Nunavut The Honourable Keith Peterson Minister responsible for Finance; Health and Social Services; and Public Agency Council Government of Nunavut The Honourable Daniel Shewchuk Minister responsible for Justice; Nunavut Arctic College; Labour Standards Board; and Liquor Licensing Board Government of Nunavut The Honourable James Arreak Minister responsible for Culture and Heritage; Environment; Languages; and Utility Rates Review Council Government of Nunavut The Honourable Monica Ell Minister responsible for Status of Women; Human Resources; and Homelessness Government of Nunavut Raynell Andreychuk, Senator Saskatchewan W. David Angus, Senator Qubec (Alma) Salma Ataullahjan, Senator Ontario (Toronto) George Baker, Senator Newfoundland and Labrador SES Proprietary and Confidential -5-
Pierre-Hugues Boisvenu, Senator Qubec (La Salle) David Braley, Senator Senator Ontario Patrick Brazeau, Senator Quebec (Repentigny) Bert Brown, Senator Alberta JoAnne L. Buth, Senator Manitoba Catherine S. Calbeck, Senator P.E.I. Larry W. Campbell, Senator B.C. Claude Carignan, Senator Quebec (Mille Isles) Andre Champagne, Senator Quebec (Grandville) Maria Chaput, Senator - Manitoba Ethel M. Cochrane, Senator - Newfoundland and Labrador Gerald J. Comeau, Senator Nova Scotia Anne C. Cools, Senator Ontario (Toronto Centre-York) Jane Cordy, Senator Nova Scotia James S. Cowan, Senator Nova Scotia Jean-Guy Dagenais, Senator Qubec (Victoria) Romo Dallaire, Senator Qubec (Gulf) Dennis Dawson, Senator Qubec (Lauzon) Joseph A. Day, Senator N.B. (Saint John-Kennebecasis) Pierre De Ban, Senator Qubec (de la Valliere) Jacques Demer, Senator Qubec Consiglio Di Nino, Senator Ontario Percy E. Downe, Senator PEI (Charlottetown) Norman E. Doyle, Senator Newfoundland and Labrador Michael Duffy, Senator P.E.I. (Cavendish) Lillian Eva Dyck, Senator Saskatchewan Nicole Eaton, Senator Ontario Art Eggleton, Senator Ontario Joyce Fairbairn, Senator Alberta (Lethbridge) Doug Finley, Senator Ontario (Ontario-South Coast) Susanne Fortin-Duplessis, Senator Qubec (Reougemont) Joan Fraser, Senator Qubec (De Lorimier) Linda Frum, Senator Ontario George Furey, Senator Newfoundland and Labrador Irving Gerstein, Senator Ontario Stephen Greene, Senator N.S. (Halifax The Citadel) Mac Harb, Senator Ontario Cline Hervieux-Payette, Senator Qubec (Bedford) Leo Housakos, Senator Qubec (Wellington) Elizabeth Hubley, Senator P.E.I. Mobina S.B. Jaffer, Senator B.C. Janis G. Johnson, Senator Manitoba Serge Joyal, Senator Qubec Colin Kenny, Senator Ontario (Rideau) SES Proprietary and Confidential -6-
Nol A. Kinsella, Senator N.B. (Fredericton-York-Sunbury) Daniel Lang, Senator Yukon Marjory LeBreton, Senator Ontario Rose-Marie Losier-Cool, Senator - N.B. (Tracadie) Sandra M. Lovelace Nicholas, Senator N.B. Michael L. MacDonald, Senator N.S. (Cape Breton) Frank W. Mahovlich, Senator Ontario (Toronto) Ghislain Maltais, Senator Qubec (Shawinegan) Fabian Manning, Senator Newfoundland and Labrador Elizabeth Marshall, Senator Newfoundland and Labrador Yonah Martin, Senator B.C. Paul J. Massicotte, Senator Qubec (De Lanaudire) Elaine McCoy, Senator Alberta Terry M. Mercer, Senator N.S. (Northend Halifax) Pana Merchant, Senator Saskatchewan Don Meredith, Senator Ontario Grant Mitchell, Senator Alberta Percy Mockler, Senator N.B. Wilfred P. Moore, Senator N.S. (Stanhope St.-South Shore) Jim Munson, Senator Ontario (Ottawa-Rideau Canal) Ruth Nancy, Senator Ontario (Cluny) Richard Neufeld, Senator B.C. Mark Walker, Northwestel Pierre Claude Nolin, Senator Qubec (de Salaberry) Kelvin Kenneth Oglivie, Senator N.S. (Annapolis Valley Hants) Robert W. Peterson, Senator Saskatchewan Donald Neil Plett, Senator Manitoba (Landmark) Rose-May Poirier, Senator N.B. (Saint-Louis-de-Kent) Marie-P. Poulin(Charette), Senator Ontario (Northern Ontario) Vivienne Poy, Senator Ontario (Toronto) Nancy Greene Raine, Senator B.C. (Thompson-Okanagan-Kootenay) Pierrette Ringuette, Senator - N.B. Michel Rivard, Senator Qubec (The Laurentides) Jean-Claude Rivest, Senator Qubec (Stadacona) Fernand Robichaud, Senator N.B. Bob Runciman, Senator Ontario (Thousand Islands and Rideau Lakes) Hugh Segal, Senator Ontario (Kingston-Frontenac-Leeds) Judith Seidman, Senator Qubec (De la Durantaye) Asha Seth, Senator Ontario Nick G. Sibbeston, Senator N.W.T. David P. Smith, Senator Ontario (Cobourg) Larry Smith, Senator Qubec (Saurel) Gerry St. Germain, Senator B.C. (Langley-Pemberton-Whistler) Carolyn Stewart Olsen, Senator N.B. SES Proprietary and Confidential -7-
Heather Coman, Coman Arctic Terry Stratton, Senator Manitoba (Red River) Claudette Tardif, Senator Alberta David Tkachuk, Senator Saskatchewan Betty E. Unger, Senator Alberta Jose Verner, Senator Qubec (Montarville) John D. Wallce, Senator N.B. (Rothesay) Pamela Wallin, Senator Saskatchewan Charlie Watt, Senator Qubec (Inkerman) Vernon White, Senator Ontario Rod A. A. Zimmer, Senator Manitoba Walt Juchniewicz, Juch-Tech Inc. Grand Chief Gord Peters Grand Chief Harvey Yesno Grand Council Chief Patrick Madahbee Ogichidaa Warren White Grand Chief Stan Louttit Chief William Montour Grand Chief Mike Mitchell Ontario Regional Chief Stan Beardy Larry Sault Jeff Philipp, SSI Micro Jean Claude Piedboeuf, Director, Space Exploration Development Gilles Leclearc, Director General, Space Exploration Canadian Space Agency
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Email Date: February 20th 2013 From: Walt Juchniewicz To: Mr. Blais & Ms. Duncan
From: Walt Juchniewicz [mailto:juchniewicz@juch-tech.com] Sent: February-20-13 7:41 AM To: 'Heather Coman'; Blais, Jean-Pierre; Duncan, Elizabeth Cc: 'Christopher Callahan'; Simpson, Stephen Subject: RE: Thank you
Good morning, Chairman Blais and Commissioner Duncan It was my great honour to meet you both in Iqaluit. I am at your service. Through our Northern Partner Coman Communications, Juch-Tech is dedicated to improving the quality of life for the people of Nunavut by enhancing the middle and last mile internet connectivity. Warmest regards and thank you, W.B. Walt Juchniewicz President & CEO JUCH-TECH INC. +1-905- 575-3236 Desk +1-905-575-4157 Fax. +1-905-577-2431 N.A. Mobile +1-905-962-3236 Euro GSM +1-905-573-6556 NOC
Email Date: February 26th 2013 From: Xplornet Communications Inc. To: Xplornet Customers
From: "Xplornet Communications Inc." To: coman@comanarctic.com Date: Tue, 26 Feb 2013 Subject: An Important Message About Your Internet Service Dear Valued Customer, Since 2004, Xplornet has been providing Canadians with high-speed Internet access, wherever they live. We've been steadily upgrading our network to better meet customer needs and provide the best rural Internet experience in Canada. As part of these upgrades, you we'll be making changes to your Internet service beginning April 1st, 2013. We are adjusting your service so that you can enjoy speeds of up to 3 Mbps, which will provide you with a better browsing experience. Additionally, we are modifying our traffic management policy to help deliver a better browsing experience, including when you're using increased bandwidth or during peak usage periods. You can see these modifications in our updated policy on xplornet.com. In order to support our continued network improvements and help meet increased demands, we will be introducing a $3 increase to your monthly Internet service fee, effective with your first invoice on or after April 1st, 2013. Your fees for other services, such as equipment rental, will not be changing. We would like to thank you for being an Xplornet customer. We appreciate your business and we look forward to continuing to serve you. If you have any questions about these changes, please contact our Customer Care group at support@xplornet.com or 1-866-841-6001. Sincerely yours,
Avis Sokol, Vice President, Marketing Xplornet Communications Inc.
Evidence A Qiniq introduces higher-speed packages

Qiniq Internet packages (as of April 25th, 2013)
Qiniq Internet packages before (in September 5th, 2012 )
Evidence B NorthwesTel reduced package costs, increased speeds, or raised monthly caps
NorthwesTel Internet prices and packages (as of April 25th, 2013)
+50GB
-$9
+20GB
-$4
+640kbps
x2 Upload
+30GB
+$2
+5GB
+$2
x2 Download
NorthwesTel Internet prices and packages (in September 7th, 2012)
L O B A L S A T E L L I T E , B R O A D C A S T S E R V I C E S & J U C H T E C H i n c .G T E L E P O R T F A C I L I T I E S
May 6, 2013
Mr. John Traversey Secretary General Canadian Radio-television and Telecommunications Commission Ottawa, ON K1A 0N2
By electronic filing
Re: Telecom Notice of Consultation CRTC 2012-669, Review of Northwestel Inc.s Regulatory Framework, Modernization and Related Matters
Dear Mr. Traversey, 1. Juch-Tech Inc. submits the attached comments as its intervention in the CRTCs proceeding to review Northwestels regulatory framework. 2. Juch-Tech Inc. is a Canadian corporation that operates in the satellite communications industry with international customers and business partners while maintaining its independence from all of the major satellite operators. Our main transmission facility in Hamilton, Ontario, is the perfect location to gain access to markets in Africa, South and Central America, Europe, Middle East and Northern Canada. 3. Juch-Tech has monitored the Northwestel Review of Regulatory Framework proceeding from the perspective of an alternative supplier of satellite communications services. We did not submit an intervention on February 6, 2013, believing at the time that participation was more appropriate for competitive suppliers of end user services and Northwestels customers. As a supplier of satellite-based middle mile solutions JuchTech could serve all of these organizations. 4. From a review of Northwestels modernization plan, the interventions, interrogatories and responses on the public record, it is clear that the results of this proceeding will have a major impact on the future environment for satellite communications in Canadas North. Therefore, we are submitting this comment document for the May 9, 2013 deadline for public comments, request intervener status for the remainder of the proceeding and also request to appear at the public hearing in Whitehorse.
50 Gre en M ountain R d . W . , Ston ey Cr eek , O ntario , C ana da, L8J 2V5 T el: +01 (9 05) 573 -944 9 F ax : + 01 (905 ) 5 73-0 055 http://w ww .juc h-tec h.c om H am ilton T ele port NO C : +01 (9 05) 57 3-655 6
5. Founded in 1986, Juch-Tech Inc. has been a leader in satellite communications in Africa, the Middle East, and the Americas for over 10 years. Our experience in harsh climates is extensive from the deserts of northern Niger and rain forests of Ghana, Burkina Faso and Nigeria, to the extreme cold and heavy winds of Greenland and northern Canada we have successfully deployed satellite communication equipment and provided fast, efficient and reliable Internet, voice and video services. 6. Late last year and earlier this year we completed demonstration projects in Iqaluit with local partners, our own ground station equipment and competitive satellite capacity. With this background in satellite communications in competitive environments, JuchTech Inc. can make an important contribution to the Commissions proceeding on Northwestels regulatory framework. In particular we can help to explain how competitive satellite communications can help to bring better telecommunications services to the North. 7. As part of our intervention Juch-Tech is including Northern Telecommunications Project Public Records, a compendium of documents from our initiatives to bring competitive satellite communications options for the north to the attention of the Canadian telecommunications market and policy community. 8. We look forward to contributing to this proceeding.
Telecom Notice of Consultation CRTC 2012-669 Review of Northwestel Inc.s Regulatory Framework, Modernization and Related Matters Juch-Tech Inc. Intervention and Comments May 6, 2013
Introduction 1. Juch-Tech Inc. is a Canadian corporation that operates in the satellite communications industry with international customers and business partners while maintaining its independence from all of the major satellite industry players. Our main transmission facility in Hamilton, Ontario, is the perfect location to gain access to markets in Africa, South and Central America, Europe, Middle East and Northern Canada. 2. Juch-Tech has monitored the Northwestel Review of Regulatory Framework proceeding from the perspective of an alternative supplier of satellite communications services. We did not submit an intervention on February 6, 2013, believing at the time that participation was more appropriate for competitive suppliers of end user services and Northwestels customers. As a supplier of satellite-based middle mile solutions Juch-Tech could serve all of these organizations. 3. From a review of Northwestels modernization plan, the interventions, interrogatories and responses on the public record, it is clear that the results of this proceeding will have a major impact on the future environment for satellite communications in Canadas North. 4. Referring to a twelve hour service outage across the territory, The Government of Nunavut stated , Despite this, the Modernization Plan makes no reference to structure or architectural issues that should be addressed in order to modernize the network itself to avoid such catastrophic failures. In particular, each of Nunavuts communities has a single satellite uplink and the Territory is served by one satellite. Northwestel appears to home all of its Nunavut traffic only to Whitehorse. Northwestel does not mention and does not seem to have any plans to provide for dual satellite feeds (to protect from link failures) or dual homing arrangements (i.e. to provide alternate routing in case of node failure in Whitehorse). (Government of Nunavut intervention paragraphs 89 & 90) 5. Juch-Tech agrees that this level network design is no longer acceptable. It can be prevented by introducing more competition into the delivery of satellite services and state of the art network interconnection to provide modern standards of redundancy. Juch-Tech Satellite Communications Experience and Northern Canada Satellite Demonstration Projects 6. Founded in 1986, Juch-Tech Inc. has been a leader in satellite communications in Africa, the Middle East, and the Americas for over 10 years. Our experience in harsh climates is extensive from the deserts of northern Niger and rain forests of Ghana, Burkina Faso and Nigeria, to the extreme cold and heavy winds of Greenland and
northern Canada we have successfully deployed satellite communication equipment and provided fast, efficient and reliable Internet, voice and video services. 7. Juch-Tech has shown in the past seven months of working in the Canadian north, that more options and increasing competition will force incumbent service providers to step-up their game. Juch-Tech demonstrated last October that a new option for satellite Internet connectivity was feasible. At the NCIS presentation in Iqaluit, we demonstrated high-speed Internet, IPTV, GSM and VoIP applications. Every service was available simultaneously, without an issue. All this was done on a satellite that had never been used before in northern Canada, but with the most efficient modem technology in the market. It took less than two weeks to plan, order and ship equipment to Iqaluit, set-up the system and demonstrate the service. Since that time, and in conjunction with our local partner, Coman Arctic, Juch-Tech has continued to provide free Wi-Fi across Iqaluit and proven that, even in the midst of snowstorms, the signal was strong and the service was reliable. Open Skies but de facto Satellite Monopoly 8. It is important to note that Canadian telecommunications service providers have had access to alternative satellite services since 1999. Nevertheless, there has not been a dent in the de facto monopoly of the satellite market in northern Canada that Telesat has managed to maintain since that time. At one time this could have been attributed as a natural result of Northwestel and Telesat both having been owned by BCE, but this has not been the case since 2005 when BCE sold Telesat. Juch-Tech Supports Competition in the North 9. Juch-Tech supports the Commissions initiatives for more competition in Northwestels serving area including competition in the delivery of satellite services. While other parties are more qualified and have a more direct interest in responding to most of the questions the Commission asked in Telecom Notice of Consultation 2012-669, Juch-Tech will limit its comments to a general statement of support for measures that the Commission deems fit to establish a sustainable competitive telecommunications environment. 10. Juch-Tech will respond directly to the question on the subsidy regime, particularly with respect to the impact on the delivery of satellite services. Subsidy Regime d) whether the existing subsidy regime for telecommunications services continues to be appropriate for Northwestels operating territory or whether any modifications to either amount of subsidy or the subsidy regime itself in the North are needed;
11. Juch-Tech Inc. believes that more can be done with satellite communications to move closer to the objective of parity with services and pricing available in southern Canada. This will require changes to the subsidy regime to make it compatible with a competitive environment. Satellite Communications Will Continue to Play an Important Role 12. It is important to get this right because satellite will continue to serve parts of northern Canada for a long time yet, even as fibre routes are expanded and extended. 13. When Juch-Tech began providing satellite Internet service into Africa a decade ago, competition was scarce, prices were high and demand was boundless. At the time, even in the most heavily populated cities in Africa, Internet access competition could only be efficiently provided by satellite and there were a limited number of satellite service providers. 14. Over the last ten years the picture has changed dramatically. The increase in demand has spurred competition and terrestrial networks have been built or upgraded. Incumbent telephony providers no longer control the market with high prices and over-subscribed service plans. Fibre optics, Wi-Max, VDSL and 3G services now abound in the cities. There has been an influx of satellite service providers and many newly launched satellites serving Africa, such as Amos-5, NSS-12, and Yahsat. Indeed, the market has become flooded with options, driving prices down and usage levels up. 15. The cost of a dedicated Megabit has dropped from over $8,000 ten years ago to well under $4,000 today, making Internet access increasingly affordable and accessible. Although there is now a myriad of options to choose from, satellite still plays an imperative role in delivering reliable and fast Internet, as a backup to terrestrial systems and as a primary service provider in more remote and underserved areas. 16. The role of satellite communications may have shifted, but its importance has not been diminished. In Africa today, Juch-Tech has a plethora of customers ranging from community colleges, universities, primary schools, hospitals, humanitarian missions, large and small businesses, GSM operators, mining companies, media organizations and more. One such customer is the Gembu Center for HIV/AIDS Advocacy, Nigeria. This organization has educated thousands in remote communities in Nigeria, while also caring for thousands of orphaned children whose parents were victims of the epidemic. They have provided healthcare to those who had never seen a doctor in their life. This organization's dependence on satellite Internet connectivity for ongoing operations, training, medical testing, fundraising and community morale cannot be undervalued. Moreover, because of the competitive nature of todays Internet service cost, they can afford the service, hence allocating more money to their patients, orphan children and expanding the reach of their care.
17. The evolution of Internet services in Africa, ever increasing demand in spite of the
shift to more remote areas, makes us believe in the longevity of satellite communications. The influx of satellite service providers in Africa has changed the communications landscape, making Internet more affordable and accessible to the average citizen in all communities. While fibre and other terrestrial systems continue to expand, satellite operators also continue to launch new satellites, seeing a strong demand for more bandwidth, and the need for faster and more affordable communications. 18. It is, therefore, our experience that as competition enters into a market the end user experience will immediately change for the better. Prices will drop to more affordable levels and bandwidth usage will increase. We have seen this over the past ten years in Africa and there is every reason to believe that that the same destiny awaits northern Canada. Impact of Impending Satellite Competition 19. Juch-Tech has shown in the past seven months of working in the Canadian north, that more options and increasing competition will force incumbent service providers to step-up their game. Juch-Tech demonstrated last October that a new option for satellite Internet connectivity was feasible. At the NCIS presentation in Iqaluit, we demonstrated high-speed Internet, IPTV, GSM and VoIP applications. Every service was available simultaneously, without an issue. All this was done on a satellite that had never been used before in northern Canada, but with the most efficient modem technology in the market. It took less than two weeks to plan, order and ship equipment to Iqaluit, set-up the system and demonstrate the service. Since that time, and in conjunction with our local partner, Coman Arctic, we have continued to provide free Wi-Fi across Iqaluit and proven that, even in the midst of snowstorms, the signal was strong and the service was reliable. 20. Since we began providing these services to the North, it has become evident that other service providers have taken note and have begun to change their pricing. Northwestel and Qinniq have dropped prices and increased monthly bandwidth cap limits. This is a prime example of how competition can change a market, creating greater concern for customer satisfaction. Competition, Redundancy and Improved Technology 21. The North today requires multiple satellites to ensure redundancy. Separate operators with competitive platforms afford always-on service. We have also come across communities and sites that appear so far north, that they are outside of our satellite footprints. By increasing power with larger antennas and more powerful amplifiers, as well as the latest modem technology, we were certain that we could provide service. In a test conducted on May 2nd Juch-Tech engineers proved that service could reach such a site and would operate efficiently.
22. New technology will continue to play an important role in increasing satellite efficiency, inevitably bringing prices down for the end users. New satellites are providing stronger footprints and increased power. New hub technology allows for enhanced monitoring and better performance levels. New modems have increased satellite efficiencies considerably resulting in increased Megabits per satellite transponder. Ten years ago 45 Megabits was the norm while today, with the latest technology, up to 150 Megabits can be delivered. Impact of the Current Subsidy Regime on Satellite Communications 23. The current subsidy regime assumed that only the incumbent, Northwestel, was available to provide PES, and only Telesat was capable of providing satellite service to the North. Juch-Tech Inc. has shown that satellite competition is available. Other competitive telecommunications service providers have shown that they can provide end user services. 24. In the past, Northwestel or Telesat presented actual costs or proposed projects to the CRTC (National Contribution Fund (NCF), and other government organizations authorized to allocate financial support for telecommunications projects (National Satellite Initiative, Broadband Canada, Infrastructure Canada). There has been no competitive or market check on the numbers. The result has been high prices, service limitations, slow adoption of new services and using existing equipment until it physically fails long after better technology is available. This has been adequately documented by NCIS-WG in the Artic Communications Infrastructure Assessment Report and interventions in this proceeding. 25. The first major exception has been SSi Micros Qiniq service where SSi received substantial funding to implement ground station and end user network services instead of Northwestel. The satellite service, however, is still provided by Telesat under the legacy monopoly structure. Essentially, a new local monopoly gateway has been created which may continue until the next round of project based financial support comes around. 26. Subsidy programs have been intermittent and overlapping. At the federal level alone we have had, National Satellite Initiative, Infrastructure Canada, Broadband Canada, and the NCF. There is a need for longer term commitment and coordination of the programs. Principles for Next Generation Subsidy Regime 27. As a general principle, project based subsidies should be available to competitors. By bringing competitive forces into play in northern telecommunications the subsidy provider(s) will create incentives for service providers to provide lower pricing, better service and improved technology to northerners. The financial support available will be more effectively used to bring northern telecommunications closer to southern standards and prices.
28. Northwestel repeatedly states in the Modernization Plan and elsewhere in this proceeding that many of its modernization projects and satellite communications projects in particular, are dependent upon third party financing arrangements. JuchTech Inc. submits that Juch-Tech and others can do better with less and should have the opportunity to do so. 29. Financial support should be made available over the long term for satellite communications. While substantial improvements have been implemented over the past ten years, prices will remain substantially higher than for fibre based transmission for the next ten years. 30. Where possible subsidies should be portable. Where subsidies are allocated on a project or community basis, the subsidy should go toward the winning providers. Conclusions 31. Juch-Tech Inc. submits that competition will bring improvements to telecommunications in Canadas North. The subsidy regime, however, must be redesigned to be compatible with a competitive environment instead of supporting monopoly incumbents to compete against new entrants. By implementing such a subsidy regime, northern Canada will obtain improvements in telecommunications services and pricing. Competition has worked for telecommunications everywhere else in the world and it will work in northern Canada as well.
http://www.juch-tech.com/
Juch-Tech Inc. is a Canadian corporation in the satellite communications industry with global customers and business partners, while maintaining its independence from all of the major satellite industry players. Juch-Tech Inc. has been providing VSAT satellite services from The Hamilton Teleport since 1999 and has continued to serve the African market since 2003.
From 2012, our services have now expanded to cover the Canadian North, with our first live demonstration before the NCIS on October 30th in Iqaluit, Nunavut through partnership with SES, NovelSat, XipLink, and Coman Arctic Limited.

JTI - NCIS Submission 2013

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JTI - NCIS Submission 2013

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Public Records

Submission to the Northern Communications and Information Systems Working Group

May 7th & 8th, 2013

2. Letter: April 10th 2012 Pages 12 to 23

3. Presentation: May 1st 2012 Pages 24 to 42

4. Presentation: October 30th 2012 Pages 43 to 52

5. News: November 10th 2012 Pages 53 to 55

6. Letter: November 29th 2012 Pages 56 to 61

7. Email: December 6th 2012 Page 62

9. News: December 26th 2012 Pages 69 to 71

10. Letter: January 18th 2013 Pages 72 to 73

11. Letter: January 24th 2013 Pages 74 to 88

12. News: February 6th 2013 Pages 89 to 92

13. News: February 8th 2013 Pages 93 to 94

14. News: February 11th 2013 Page 95

16. Letter: February 18th 2013 Pages 98 to 105

17. Email: February 20th 2013 Page 106

18. Email: February 26th 2013 Page 107

22. Submission: May 6th 2013 Pages 113 to 119

and it's partners

cars using extended ku

NCIS Arctic Communications Infrastructure

Greenland Usage 2008-2012 (mbps)

Fibre Cable Introduced

NCIS Arctic Communications Infrastructure

Advantech Wireless Next-Gen DVB-RCS

NCIS Arctic Communications Infrastructure Questionnaire

NCIS Arctic Communications Infrastructure

Are the recommendations in the ACIA report feasible?

What are your suggestions to further these recommendations?

Can Juch-Tech provide services even in austere conditions?

Will your equipment handle extremely cold conditions?

NCIS Arctic Communications Infrastructure

What is the size of your business?

What is your role in the communications industry?

North Latitude (Degrees)

-120.00 East Longitude (Degrees)

North Latitude (Degrees)

-120.00 East Longitude (Degrees)

SES World Skies Possible Solutions

AMC1 @ 103.0W C-Band

AMC3 @ 67.0W C-Band

AMC7 @ 137.0W C-Band

AMC8 @ 139.0W C-Band

AMC10 @ 135.0W C-Band

AMC11 @ 131.0W C-Band

AMC18 @ 105.0W C-Band

AMC21 @ 125.0W Ku-Band

SES1 @ 101.0W C-Band

SES1 @ 101.0W Ku-Band

SES2 @ 87.0W C-Band

SES3 @ 103.0W C-Band (TBA)

Technological Evolution of FSS Satellite

32APSK Viterbi 16APSK QPSK 8PSK DVB-S2-RCS DVB-S-RCS

1. A conventional 8PSK, TPC link.

IP Trunking, Satellite Network Diagrams

Juch-Techs Iqaluit Test Partners

Free Public WiFi

Iqaluit Test Network

SES World Skies Possible Solutions

AMC1 @ 103.0W C-Band

AMC3 @ 67.0W C-Band

AMC7 @ 137.0W C-Band

AMC8 @ 139.0W C-Band