Management Information System Subject Code: MB0047 Time 2 hrs Credit: 4 credits Total Marks: 140

Section A- 1 Marks Questions- 50 Questions 1. During 1980s-1990s, which of the following system helped in providing top management with critical information at the right time in the right format? a. Expert systems b. Executive information systems c. Strategic information systems d. Decision support systems 2. ________ computer is the largest in size and the fastest in computing speed. a. Mini b. Super c. Mainframe d. Micro 3. ________ is an online journal that a person stores, posts and publishes on the internet. a. Forums b. Blogs c. Wikis d. RSS (Real Simple Syndication) 4. Which of following computers are kept on desks in various offices, residences, classrooms, departmental stores, showrooms, etc.? a. Desktop personal computer b. Notebook computers c. Personal digital assistant (PDA) d. Main frame computer

5. ________ comes under functional classification of management Information systems. a. Providing aid in decision-making b. Giving necessary support c. Bringing competitive strategies d. Generating management related information 6. ________ provides a natural language processing capability to the Knowledge Base System (KBS). a. Machine readable knowledge base b. Knowledge base c. User interface d. Inference engine

7. Which of the following behavioural factors over expectation was observed in most of the early intelligent systems implementation? a. Decision styles b. Organisational expectations c. Organisational climate d. Need for explanation 8. ________ is a very powerful means of managing and controlling various activities and decision-making processes. a. Inventory system b. Control system c. Information system d. Manufacturing system

9. In which of the following Scott Morton levels of complexity, IS reconfigured within business function to reduce costs, improve service? a. Internal integration

b. Localised exploitation c. Business process redesign d. Business network redesign

10. Which of the following success and failure factors management must be sensitive to the reservations of the employees regarding BPR? a. IT application b. Training and education c. Resistance to change d. Collaborative environment

11. Which of these following systems facilitate the coordination of material, financial and information flows in the supply chain? a. IS system b. RFID systems c. ERP systems d. SIS system

12. Object modelling generates an ideal model of the business process and must be converted to a ________ model. a. Excellent b. Strategic c. Real d. Abstract 13. In which of the following strategy, there can be a delay in fixing the problems leading to disruption of work and causing inconvenience to many? a. Direct cutover strategy b. Parallel strategy c. Pilot strategy

d. Phased approach strategy

14. ________ feasibility measures the practicality of a specified technical solution. a. Operational b. Economic c. Technical d. Schedule

15. In systems design ________ will list out the type of data input, the nature, and the size and source documents. a. Development b. Output design c. Input design d. Testing 16. ________ information is used by section officers. a. Operational b. Decision support c. Functional Managerial Knowledge d. Organisational

17. In ________ phase of system selection and acquisition, If the software requires modification to enable the business process then it is customised accordingly before testing. a. Definition b. Short listing of vendors c. Build d. Testing

18. ________ e-commerce applications use EDI over the secure virtual private network.

a. b. c. d.

C2C (Customer to Customer) C2B (Customer to Business Organisation) B2C (Business Organisation to Customer) B2B (Business Organisation to Business)

19. The ________ team is also responsible for planning and jointly testing the implementation. a. Development b. Consulting c. Testing d. Management

20. a. b. c. d.

ERP's main goal is to ________ data and processes from all areas of an organisation Duplicate Manipulate Integrate Create

21. ________ system aids in tracking changes to inventory, activating order, invoices and other documents required for smooth business transactions. a. Analytical CRM systems b. Supply Chain Management (SCM) c. Enterprise Resource Planning(ERP) d. Electronic data interchange(EDI)

22. Which among the software modules of ERP system includes costing, billing, activity management, time, and expense? a. Project b. Financials c. Manufacturing d. Human resources

23. Which of the following function help an organisation go live with their new system, with product training, workflow and improve ERP's use in the specific organisation? a. Support services b. Process preparation c. Consulting services d. Customisation services

24. ________ focuses on researching on how the human brain does work and how human beings imagine. a. Cognitive science b. Robotics c. Natural interfaces d. Artificial intelligence

25. a. b. c. d.

The components of an ________ system include software modules and knowledge base. Expert Decision support Neural Networks Artificial intelligent

26. ________ programme is concerned with processes of knowledge related to a specific problem. a. User interface b. Explanation c. Rapid restructuring d. Inference engine

27. a. b. c. d. 28. a. b. c. d.

________ models are used to determine optimal resource allocation. Mathematical Non-linear programming Linear programming Verbal In ________ business model a customer act as seller, a business firm act as buyer. C2C: Customer to Customer C2B: Customer to Business Organisation B2B: Business Organisation to Business B2C: Business Organisation to Customer

29. Which of the following business model provides a marketing platform where buyers and sellers can meet to exchange information, negotiate and place order for delivery ? a. Online Service b. Transaction Process c. Content Selling d. Online Marketing

30. The ________ is a website dedicated to a specified class of items where focus is on information about the items. a. Forums b. Blogs c. Wikis d. Portal

31. a. b. c. d.

________ is conducted on telephone network using speaker phones. Voice conferencing Video conferencing Electronic meeting Mobile conferencing

32. ________ makes use of groupware technology on Internet platform for faster response processing. a. E-Communication b. E-business c. E-commerce d. E-collaboration

33. ________ is responsible to make viewer analysis in terms of visits to website, areas visited and business. a. Web administrator b. Web analyst c. Web developer d. Web designer

34. a. b. c. d.

Which of the following decision are based on certain rules and methods guidelines? Programmed decision Non-programmed decisions Complex decisions Rational decision

35. Which of the following analysis helps to understand the significance of variable in decision making and improves the quality of decision making? a. What if analysis b. Goal seeking analysis

c. Sensitivity analysis d. Goal achieving analysis

36. The ________ systems are deterministic and rule based, therefore, the design needs to have limited flexibility. a. Open b. Expert c. Knowledge-based d. Closed

37. In which of the following decision making model employed in organisations, supply and demand should be met and cost associated with that also should be taken into account? a. Assignment model b. Transportation model c. Linear programming model d. Critical Path Method (CPM)

38. ________ manager will always opt for the best and therefore will be enterprising in every aspect of decision making. a. Efficiency-oriented b. Achievement-oriented c. Task-oriented d. Quality-oriented 39. Which of the following barrier is categorised under people in the organisation ? a. Security b. Loss of power of possession c. Resistance to change d. Storing of knowledge

40. ________ models is used to find out whether the performance is as per the proposed plans and analyse the deviations. a. Budgeting b. Break-even analysis c. Corporate d. Cash budgeting 41. In ________ business model a customer act as seller, a business firm act as buyer. a. C2C: Customer to Customer b. C2B: Customer to Business Organisation

c. B2B: Business Organisation to Business d. B2C: Business Organisation to Customer 42. Which of the following business model provides a marketing platform where buyers and sellers can meet to exchange information, negotiate and place order for delivery ? a. Online Service b. Transaction Process c. Content Selling d. Online Marketing 43. Which of the following analysis helps to understand the significance of variable in decision making and improves the quality of decision making? a. What if analysis b. Goal seeking analysis c. Sensitivity analysis d. Goal achieving analysis 44. The ________ systems are deterministic and rule based, therefore, the design needs to have limited flexibility. a. Open b. Expert c. Knowledge-based d. Closed 45. Which of the following barrier is categorised under people in the organisation ? a. Security b. Loss of power of possession c. Resistance to change d. Storing of knowledge

46. ________ models is used to find out whether the performance is as per the proposed plans and analyse the deviations. a. Budgeting b. Break-even analysis c. Corporate d. Cash budgeting

47. ________ survey is the simplest, most inexpensive way to gather customer opinions and preferences. a. In-person b. Online c. Mail d. Telephone

48. Which among the following job is connected with the implementation of technology in the projects and coping up with the back office functions? a. Chief Information Officer b. Chief Executive Officer c. Chief Operating Officer d. Chief Technology Officer 49. ________ is in charge and solely responsible for effective implementation of information system. a. Chief Information Officer b. Chief Technology Officer c. Chief Executive Officer d. Chief Financial Officer

50. ________ is a way to build a well-rounded IT presentation. a. P2P benchmarking b. Balanced scorecard methodology c. Performance evaluation system d. Off-site back up mechanism

Section B- 2 Marks Questions- 25 Questions 51. Which of the following are the reasons for the importance of MIS in business? 1. Globalisation of businesses 2. Strategic and end user support 3. Business Intelligence 4. Humongous amount of data processing a. Options 1 & 2 b. Options 1 & 4 c. Options 2 & 3 d. Options 1 & 3

52. Consider the below mentioned statements. 1. MIS assembles, processes, stores, retrieves, evaluates, and disseminates information. 2. With the help of modern arithmetic, statistics or simulation, MIS can predict business trends using historical data as a base. State True or False: a. 1-True, 2-True b. 1-False, 2-False c. 1-True, 2-False d. . 1-False, 2-True 53. Which of these following options are the special features of object modelling ? 1. Polymorphism

2. Inheritance 3. Encapsulation 4. Neural network a. Options 1 & 2 b. Options 1 & 4 c. Options 2 & 3 d. Options 1 & 3

54. Consider the below mentioned statements. 1. Information system implementation involves several problems of different magnitudes. 2. System implementation should be halted even while facing several problems. State True or False: a. 1-True, 2-True b. 1-False, 2-False c. 1-True, 2-False d. 1-False, 2-True 55. Consider the below mentioned statements. 1. The use of IT in an organisations strategic planning and application increase the coordination costs by increasing the costs of accumulating, storing and communicating information. 2. The performance of an enterprise are affected by changes in the standard of the product, environmental controls, restrictions on entry to the market, and trade barriers. State True or False: a. 1-True, 2-True b. 1-False, 2-False c. 1-True, 2-False d. 1-False, 2-True

56. Which of the following options are competitive advantages that an organisation can seek ? 1. Sustainable 2. Functional 3. Profitable 4. Contestable a. Options 3 & 4 b. Options 1 & 4 c. Options 1 & 2 d. Options 1 & 3 57. Which of the following options are the tools used by organisations to reengineer business process. 1. Technology enabled engineering 2. Collaborative environment

3. Clean state redesigning 4. IT application a. Options 1 & 3 b. Options 2 & 4 c. Options 1 & 4 d. Options 1 & 2

58. Consider the below mentioned statements. 1. In re-engineering the existing IS analysed using its program code manually or using software. 2. A business process is a set of activities undertaken by the organisation to accomplish an economic activity. State True or False: a. 1-True, 2-True b. 1-False, 2-False c. 1-True, 2-False d. 1-False, 2-True 59. Consider the below mentioned statements. 1. The strategic plan of the organisation is to be mapped to the MIS strategic plan. 2. The choice of information technology is both a strategic business decision and a financial decision. State True or False: a. 1-True, 2-True b. 1-False, 2-False c. 1-True, 2-False d. 1-False, 2-True

60. In designing a system, the ________ and ________ needs are listed separately and clearly. a. Resource, quality b. Technical, information c. Resource, information d. Technical, quality 61. Which of these following are the major issues involved in organisation for development of MIS? 1. Underestimating the complexity in the business systems. 2. Maintenance of MIS service level at an appropriate level 3. Lack of administrative discipline in following the standardised systems and procedures. 4. Whether the MIS function should be centralised or a decentralised activity. a. Options 1 & 2 b. Options 2 & 4 c. Options 2 & 3

d. Options 1 & 3 62. Consider the below mentioned statements. 1. The functional information generated yearly aids in understanding trends and facilitates comparison with respect to time. 2. Organisations use functional managerial information in planning, budgeting, and controlling the operations of the function. State True or False: a. 1-True, 2-True b. 1-False, 2-False c. 1-True, 2-False d. 1-False, 2-True

63. The major issue in organisation for development of MIS is allocation of ________ and ________ resources. a. Hardware, software b. Implementation, maintenance c. Software, maintenance d. Hardware, implementation

64. Consider the below mentioned statements. 1. Many organisations outsource IS development to reduce development cost, acquire a superior quality software and trim down the requirement for internal IS specialists. 2. Operational information may cut across functional boundaries of the organisation. State True or False: a. 1-False, 2-False b. 1-True, 2-True c. 1-True, 2-False d. 1-False, 2-True 65. An ERP system can be implemented by large manufacturing houses to ________ and ________ enterprises . a. Small, medium b. Medium, startup c. Large, startup d. Small, large 66. Consider the below mentioned statements. 1. CRM system is incapable of acquiring its customers interaction with competitors. 2. Service oriented architecture decreases the organisations agility and flexibility to serve quickly changing customer needs and face intense competition. State True or False: a. 1-True, 2-True b. 1-False, 2-False

c. 1-True, 2-False d. 1-False, 2-True

67. 1. 2. 3. 4.

Which among the following are the advantages of SCM System? Improves speed to market Improved customer service Improves the accuracy of order processing Lower costs

a. Option 1 & 2 b. Option 2 & 3 c. Option 1 & 3 d. Option 1 & 4 68. Expert system software package includes ________ programmes and ________ programmes. a. User interface, explanation b. Interface engine, rapid restructuring c. Explanation, testers d. Rapid restructuring, user interface

69. Consider the below mentioned statements. 1. Software as a Service (SaaS) is software delivery model where the application including database is installed on the data centre owned by the service providers. 2. If internet gets disconnected then SaaS application can be used. State True or False: a. 1-True, 2-True b. 1-False, 2-False c. 1-True, 2-False d. 1-False, 2-True 70. ________ and ________ are the basic subjects of robotics. a. Hardware, software b. Implementation, maintenance c. Software, maintenance d. Engineering, physiology 71. Consider the below mentioned statements: 1. By examining how IT organisations allocate scarce resources, it is possible to infer what their priorities are. 2. By comparing actual money spent versus the budgeted amount, along with the cost of fulltime equivalents devoted to each process family, an enterprise can arrive at the percentage of resources allocated to each group. State True or False:

72. 1. 2. 3. 4.

73. 1. 2.

a. 1-True, 2-True b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-False Which among the following does the CIO needs to do for the IT organisation to be effective? Deliver and implement new systems Managing IT assets and infrastructure Re-skill the IT organisation Delivering operational services a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3 Consider the below mentioned statements: Attribute defines the object behaviour and is also referred to as procedures. The contents of distributed database are periodically copied into other locations. State True or False: a. 1-True, 2-True b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-False

74. 1. 2. 3. 4.

Which among the following are the advantages of Database management system? Complex database Supports multiple views Includes hardware and software start-up costs Integrity can be maintained. a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3 75. Consider the below mentioned statements: 1. Software control is designed to assure that right data is being processed. 2. Check points help in building an audit trial. State True or False: a. 1-True, 2-True b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-False

Section C MQP Management Information System

Applied Theory Questions (Students need to answer all questions of this section)

Sl. No. 1. 2. Elaborate Object Oriented BPR Section No. 4.5

Questions

Marks ( 10 Marks) (10 Marks)

Explain the different information types with its users and suitable example Section No. 14.5.1 Read the following case study thoroughly and answer the following questions: Consider the below scenario on BUSINESS ETHICS From the Greek work ETHOS, the word ETHICS comes into existence in English language, which means the behavioural pattern of the general people which includes conduct, character, etc. The activities of the general people are governed by three laws namely: a. b. c. Personal law or individual law Society law God`s law or nature`s law.

3.

10 Marks

The people activity and the behaviour patterns are decided by any of the three laws mentioned above and it is seen as right or wrong as per the laws. However, in the case of business, ethics is referred to as behaviour of the business people or business activities which should satisfy the society law. Immoral activities of these business people will be viewed by the society and recognition is ignored by the society. Conducting a business with loyalty to the government, nation, society by not doing any unfair activities such as tax evasion, exhibiting the secrecy of the business to others which are confidential are some of the behavioural patterns of business ethics. Discussion Questions: If you are a businessman how will you safeguard the secrets of the business? What are the different types of approaches and explain with an example Unit No. 15 4 There are

Particulars Investment in Rs. Million

Plan A 2.1

Plan B 2.6 0.75 7 15%

two

(10 Marks)

Savings/ gain per year in Rs. 0.5 Million = S No. of years savings or gain 7 would occur = T Discount Rate = i 15%

investment plans in the market whose details are given below based on which you

need to decide which investment plan you need to select. Suggest which investment plan you prefer and why? Section No. 11.6.3

FAQ/Unit 1-Understanding MIS/Management Information System

Pre Chat FAQs on Unit 1-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. Necessity and importance of Systems Design in MIS? -System design is a very important tool because when you are starting business you are dealing with both monetary and legal aspects. Suppose take an example of constructing Taj Mahal in the recent age if you dont design and straight away construct it what =are the impacts of it. : Necessity of MIS is basically for information which could be the main reason for success hence MIS is a necessity

2. How MIS plays an important role for any manufacturing company in shaping its business processes? What are d recent developments in MIS? A: necessity of MIS is basically for information which could be the main reason for success hence MIS is a necessity The recent developments of MIS are Electronic commerce M-commerce ERP Expert systems end user computing systems work group collaborations.

3. What encapsulation? encapsulation is to include behavior in the same container as data to include data from an upper layer protocol in a lower layer as in networking Management information systems provide the management of organization with information which can be used by the management for decision making. This deal with how to manage data and information in the organization. In MIS you will study about. Planning and development, Organization structure, new trends in MIS. 4. What Is the use of MIS? It helps in Business process and operations. It helps in Decision making. and also helps in planning strategies for the competitive advantage 5. Different types of MIS?

FAQ/Unit 1-Understanding MIS/Management Information System

Example for decision support: Clinical decision support system for medical diagnosis. Other examples include a bank loan officer verifying the credit of a loan applicant or an engineering firm that has bids on several projects and wants to know if they can be competitive with their costs.

FAQ/Unit 2- MIS concepts/Management Information System

Pre Chat FAQs on Unit 2-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. How to study for MIS subject since I am not aware how to go with multiple question method --- Mainly you plan on priority ---the major thing you have to do is read the SLM first ---Once you read the SLM or at least over by One unit ---try to attend the MCQs 2. which one of the roles of Information systems (IS) is more important in business ----All the roles of IS are important in business -----supporting business processes and operations helps to the people to task the processing part for example, Big Bazaar, which is a pantaloon company there are the Customer relations are automated which includes billing ---Decision support by its employees and managers is important because inputs from the employees are very much important to the company based on which the decision can be taken. ---Strategies for competitive advantage for the future increase in output and success. New strategies have to be developed to withstand the growing market need. So in this way all the three roles are important 3. What the m commerce and the expert systems? M-Commerce is mobile commerce. where you do trading using your mobile device or PDA Expert systems are the knowledge database where automated decisions are taken by the system. An expert system is software that attempts to reproduce the performance of one or more human experts, most commonly in a specific problem domain, and is a traditional application and/or subfield of artificial intelligence. ex. problem solving area like machine diagnostics. Where mostly the machine contains all the information about the disease. With little interference of human experts it can diagnose the patient disease. like ultra sound and CT scan

FAQ/Unit 2- MIS concepts/Management Information System

4. What is the diff between management level systems and strategic level systems? the term MIS implies for ORDER ARRANGEMENTY and PURPOSE. strategic information systems helps for support systems 5. is BPR & BPS the same? Business process re engineering and business process systems its is business process simplifications. And it is enterprise methodology. It provides systematic methodology for analysis and design for reengineering A: example for example management review team. will give what has to be done. The Enterprise Method is the fundamental way to organize human activity to accomplish specific tasks. for the next process and whether the work has to be revamped or scraped and the project team will implement the process based on the requirement. Different tasks to diff team with a specific goal. 6. management information is the recent development in management It was after the industrial revolution that the computers started slowly replacing the manual labor. MIS plays vital role in our present life of organization

FAQ/Unit 3- Strategic Information System/Management Information System

Pre Chat FAQs on Unit 3-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. What is process of product differentiation? http://docs.google.com/View?id=dgs7q746_29c7gdtsfm 2. What is Strategic Information system? A strategic information system (SIS) Is a system that helps companies change or otherwise alter their business strategy and/or structure. it is typically utilized to streamline and quicken the reaction time to environment changes and aid it in achieving a competitive advantage.

3. What is vertical quasi integration and quasi diversification Quasi diversification, whereby enterprises cooperate across markets or across industries in order to leverage their key resources in new areas, exploiting increased economics of scale and scope in those resources. Relationships with other firms that were previously not possible due to high coordination costs or high transaction risk may become feasible. Vertical quails-integration, whereby existing relationships with customers and suppliers can become more tightly coupled Outsourcing, whereby activities previously performed with in one enterprise due to high transaction risk may be shifted to third-party providers, in order to benefit form the higher production economics, such as scale and specialization, of those providers 4. What is value chain? Value chain is the activities that add certain extra value over and above the factors and cost of production. It states the structural diversity on selection of any product. 5. Which level does business scope redefinition belongs to? Revolutionary level

FAQ/Unit 4- Business Process Re-engineering/Management Information System

Pre Chat FAQs on Unit 4-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. What is BPR? Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises. 2. What are the various methods to improve a process - TQM - Benchmarking - Customer focus - Shorter cycle time 3. What are the advantages of Object oriented methodology over conventional methods?

Object Oriented Methodology closely represents the problem domain. Because of this, it is easier to produce and understand designs. The objects in the system are immune to requirement changes. Therefore, allows changes more easily. Object Oriented Methodology designs encourage more re-use. New applications can use the existing modules, thereby reduces the development cost and cycle time. Object Oriented Methodology approach is more natural. It provides nice structures for thinking and abstracting and leads to modular design.

4. What are the different concepts BPR? - Database, data mining, and Data warehousing 5. What is OLAP? Online Analytical processing

FAQ/Unit 5- MIS Planning and Development Information System/Management Information System

Pre Chat FAQs on Unit 5-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. What is planning Planning of information systems involves three important steps which completes the process. They are Development of long range plans of the system, contents of the MIS plan, and MIS goals and objectives. 2. What is the strategy for plan achievement? The different strategic decision designer has to take for the achievement of MIS goals and objectives have many strategies. They are development strategy, system development strategy, resources for system development, and manpower composition. 3. What is prototyping? Prototyping is a process of progressively ascertaining the information needs, developing methodology, trying I out on a smaller scale with respect to the data and the complexity ensuring that it satisfies the needs of the user and assess the problems of development and implementation. 4. Compare prototyping and life cycle approach Prototyping approach Open system with a high degree of uncertainty about the information needs. Necessary to try out the ideas, application and efficiency of the information as a decision support. Necessary to control the cost of the design and development before the scope of the system and its application is fully determined. Experimentation is necessary. User of the system wants to try-out the system before he commits the specification and the information requirements. The system and application is Life cycle approach Closed systems with little or no uncertainty about the information needs. The system remains valid for a long time with no significant change. The design would remain stable. No need to try out the application of the information as it is already proven. Scope of the design and the application is fully determined with clarity and experimentation is| not necessary. The user is confident and confirms the specifications and the information needs. The system and application is universal and governed by the principles and practices.

FAQ/Unit 5- MIS Planning and Development Information System/Management Information System highly custom oriented.

FAQ/Unit 6- Planning and Development Alternatives/Management Information System

Pre Chat FAQs on Unit 6-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore 1. What is the significance of organization information?

We can define organizational information as organizations set up systems and services that are designed to acquire, share and disseminate information of all kinds, from the production data from factories to events in the market-place. Information required by a individual, departments, divisions and functions.

2. Which are the examples of Functional managerial knowledge? Purchases, sales, production, stocks, receivables, payables, plan performance and target and its analysis 3. What are the different methods of handling uncertainty? Asking or interviewing, determining from the existing system, analyzing the critical success factors and experimentation and modeling

FAQ/Unit 7- MIS organization structure/Management Information System

Pre Chat FAQs on Unit 7-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore 1. What is the first step in planning?

Analysis

2. What is strategic level planning?

Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.
3. What is ERP? ERP is an integration of business management practices and modern technology.

4. What is point of sale?

Point of sale is the physical location where a sale is completed. Usually used as "POS terminal" to refer to the credit card terminal (equipment).

FAQ/Unit 8- Trends in MIS/Management Information System

Pre Chat FAQs on Unit 8-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore 1. What are the trends in MIS?

DSS, Neural networks, Expert systems. Robotics, etc.

2. What is DSS?

Decision support systems constitute a class of computer-based information systems including knowledge-based systems that support decision-making activities.
3. What is AI?

Artificial intelligence is the science and engineering of making intelligent machines, especially intelligent computer programs. It is related to the similar task of using computers to understand human intelligence, but AI does not have to confine itself to methods that are biologically observable.
4. What is NLP?

Natural Language processing (NLP) is a field of computer science and linguistics concerned with the interactions between computers and human (natural) languages. Natural language generation systems convert information from computer databases into readable human language.
5. What is the relation between AI and human intelligence?

* Artificial intelligence (AI), is the use of computers to model the behavioral aspects of human reasoning and learning. http://www.reference.com/browse/columbia/artifInt

FAQ/Unit 9- E-Enterprise System/Management Information System

Pre Chat FAQs on Unit 9-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. What is transformation of E-enterprise? Domestic business to global business. Industrial manufacturing economy to knowledge-based service economy. Enterprise Resource Management to Enterprise Network Management.

Manual document driven business process to paperless, automated, electronically transacted business process. 2. Comparison between conventional design and E-organization Conventional Organization Design Top heavy organization structure Work & work place location at one place Manual & document-based work flows High administrative & management overheads Inflexible, rigid and longer business process cycles Private business process systems for self-use. They are barred for usage to customers, vendors and business partners Low usage of technology E-enterprise Flat organization structure Separation of work from work place location Paperless work flows Low overheads Flexible agile and responsive process cycles Public business processes and systems for use by customers, vendors and business partners Use internet, wireless and network technologies

3. What are business models? Internet technology is creating a universal bench for trade. The business models that together work in E-enterprise organization are E-business, E-communication, E-commerce, Ecollaboration. 4. What are the different types of E-commerce B2C: Business Organisation to Customer B2B: Business Organisation to Business

FAQ/Unit 9- E-Enterprise System/Management Information System C2B: Customer to Business Organisation C2C: Customer to Customer 5. Compare between paper document and E-document Information on paper Product information brochure Order on paper Confirmation letter Payment cheque Information on E-document Product catalogue document database Electronic order E-mail Electronic cash, credit card, E-cheque

FAQ/Unit 10- Decision Making in MIS/Management Information System

Pre Chat FAQs on Unit 10--MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. What is rational decision making?

Systematic, step by step method in which 'hard' (quantitative) data obtained through observation or mathematical (statistical) analysis or modeling is used for making long-term decisions.
2. What are the problems in making rational decisions They are ascertaining the problem, Insufficient knowledge, not enough time to be rational, the environment to be rational, the environment may not co-operate, other limitations like misappraisal of uncertainties and risk and inability to handle the available knowledge. 3. What are the methods of dealing with uncertainty

Method Decide for a limited short period, and make a provision to correct the decision. Negotiated decisionmaking with limited liability.

Explanation If the environment is reviewed at short intervals, the uncertainty impact can be reduced providing a chance to correct the previous decision.

Example Purchasing of smaller quantity more frequently. Adopting the policy of enhancement in place replacement by new plants and equipment.

To reduce the impact of the risk, the uncertainty is converted to certainty by making decisions binding, though the negotiated contracts.

International price agreements, supply assurances and sharing the risks.

4. What is the relationship between MIS and Decision making the decision making approaches are mainly on optimization and OR models and these models are static and dynamic and both can be used very well in MIS. Decision concepts are significant in MIS design.

FAQ/Unit 11- MIS-support Models and Knowledge Management /Management Information System

Pre Chat FAQs on Unit 11-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore 1. What are the different types of ratios? The different types are

current assets current ratio= current liabilities

Quick or Assets Quick ratio= current liabilities

Assets Asset to liability ratio= liabilities

Sales Stock Turnover ratio= Closing stock

Gross Profit Gross Profit ratio= X 100 Net Profit

2. What is Break Even Analysis? It is useful for determining the volume of business activity at which there is no loss or profit. It is used to decide the alternatives based on the cost, volume and price.

FAQ/Unit 11- MIS-support Models and Knowledge Management /Management Information System
FC REV - VC

BEP =

Where FC = Fixed cost REV = Revenue per unit BEP = Break even point TC = Total cost VC = Variable cost N No. of units demanded. 3. What is knowledge management? Knowledge Management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences 4. What are the different tools for knowledge management? Database management tools, Data warehousing data mart and data mining tools, process modeling and management tools, work flow management tools, search engine tools, document management tools, and document management tools 5. What is knowledge base? It is a special kind of database for knowledge management, providing the means for the computerized collection, organization, and retrieval of knowledge. Also collections of data representing related experiences, their results are related to their problems and solutions.

FAQ/Unit 12- Trends in MIS/Management Information System

Pre Chat FAQs on Unit 12-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. Differentiate LAN, WAN and MAN. LAN WAN MAN

Local area network is a computer covering a network small

Wide

Area

Network

Metropolitan

area

(WAN) is a computer network that covers a broad area (i.e., any network communications cross regional, boundaries Contrast with personal area networks (PANs), local (LANs), networks area networks area or area whose links

networks, or MANs, are large computer networks usually spanning a city. They typically use

geographic area, like a home, office, or group of buildings.

wireless infrastructure or optical fiber connections to link their sites. A MAN might be owned and operated by a single organization, but it

Current LANs are most likely to be based on switched Ethernet IEEE 802.3

metropolitan, or national

technology,

running at 10, 100 or 1,000 Mbit/s, or on IEEE 802.11 Wi-Fi technology.

usually will be used by many individuals and

campus (CANs),

Each node or computer in the LAN has its own computing power but it can also access other devices subject on the to LAN the

organizations They will often provide means for

metropolitan

networks (MANs) which are usually limited to a room, building, campus or specific metropolitan area (e.g., a city)

internetworking of local networks. As with local networks, MANs can also depend on communications

permissions it has been allowed. These could

respectively WANs are built for one particular organization

include data, processing power, and the ability to communicate or chat

channels of moderateto-high data rates..

and are private a network that uses routers and public

MANs might also be owned and operated as public utilities.

with other users in the network

FAQ/Unit 12- Trends in MIS/Management Information System communications links WANs connect are used to and

(LANs)

other types of networks together, so that users and computers in one location can

communicate with users and computers in other locations

2. Describe intranet and internet. Intranet An intranet is a private computer network that uses Internet protocols, network connectivity, and possibly the public telecommunication system to securely share part of an organization's information or operations with its employees. Sometimes the term refers only to the most visible service, the internal website. The same concepts and technologies of the Internet such as clients and servers running on the Internet protocol suite are used to build an intranet. HTTP and other Internet protocols are commonly used as well, especially FTP and e-mail. There is often an attempt to use Internet technologies to provide new interfaces with corporate 'legacy' data and information systems. Briefly, an intranet can be understood as "a private version of the Internet," or as a version of the internet confined to an organization. Internet The Internet is the worldwide, publicly accessible network of interconnected computer networks that transmit data by packet switching using the standard Internet Protocol (IP). It is a "network of networks" that consists of millions of smaller domestic, academic, business, and government networks, which together carry various information and services, such as electronic mail, online chat, file transfer, and the interlinked Web pages and other documents of the World Wide Web.

FAQ/Unit 13- Management and organization IS/Management Information System

Pre Chat FAQs on Unit 13-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore 1. What is the role of CIO

CIO plays the role of Leader, Spokesman, Monitor, Liaison, Entrepreneur, Resource Allocator.. 2. What are the challenges of a CIO? Major challenges include: Transforming the IT function from tactical operations to more global strategic Planning. Redefining the appropriate training and background of the CIO to include more business and financial experience in addition to a technical background. Redefining the ideal skill set for the CIO. Improving the communication between the CIO and the senior policy makers in the organization. Making sure that the value of the IT function is more fully understood by senior management. Understanding why the current CIO role remains largely out of sync with the increasing importance of IT to a company's success. Successfully managing the evolution of the CIO's role 'on the fly'. Finding ways to deal with some of the most significant national differences in the IT function in Europe as their economies become increasingly coordinated. Learning how to harness the changing IT function to maximize corporate competitiveness and growth. To meet these challenges, companies will have to identify and overcome the key barriers to this critical transformation of the IT function. The CIO's lack of access to decision makers. Persistent corporate instability due to takeovers, mergers, and acquisitions. The outdated view of the CIO as only a high-class technician. Poorly articulated or non-existent evaluation system for CIOs (in Europe). Poor incentives in the CIO's remuneration package (particularly in Europe), including the lack of deferred remuneration and inadequate salaries. The CIOs' own ambivalence about their new role and their reluctance to change the status quo.

FAQ/Unit 14- Database Management System/Management Information System

Pre Chat FAQs on Unit 14-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. Who are the different users of Database Database Administrator [DBA] Database Designers [DBD] End Users System Analysts and Application Programmers DBMS System Designers and Implementers Tool Developers 2. What re the different types of Databases? Flat file The Hierarchical database The network database The relational database 3. Compare between file processing system and DBMS Traditional File System Modern Database Management Systems

Traditional File system is the This is the Modern way which has system that was followed before replaced the older concept of File the advent of DBMS i.e., it is the system. older way. In Traditional file processing, data definition is part of the application program and works with only specific application. File systems are Design Driven; they require design/coding change when new kind of data occurs. E.g.: In a traditional employee the master file has Emp_name, Emp_id, Emp_addr, Emp_design, Emp_dept, Emp_sal, if we want to insert one more column Emp_Mob number then it requires a complete restructuring of the file or redesign of the application code, even though basically all the data except Data definition is part of the DBMS Application is independent and can be used with any application. One extra column (Attribute) can be added without any difficulty Minor coding changes in the Application program may be required.

FAQ/Unit 14- Database Management System/Management Information System that in one column is the same.
Traditional File system keeps redundant [duplicate] information in many locations. This might result in the loss of Data Consistency. For e.g.: Employee names might exist in separate files like Payroll Master File and also in Employee Benefit Master File etc. Now if an employee changes his or her last name, the name might be changed in the pay roll master file but not be changed in Employee Benefit Master File etc. This might result in the loss of Data Consistency. In a File system data is scattered in various files, and each of these files may be in different formats, making it difficult to write new application programs to retrieve the appropriate data. Security features are to be coded in the Application Program itself.

Redundancy is eliminated to the maximum extent in DBMS if properly defined.

This problem is completely solved here.

Coding for security requirements is not required as most of them have been taken care by the DBMS.

FAQ/Unit 15-Security and ethical issues/Management Information System

Pre Chat FAQs on Unit 15-MIS-MBF203

Prof. Ramya S Gowda Lecturer, Management and Commerce, SMUDE- Bangalore

1. How can we control hazards? By using different security techniques like physical and procedural security. 2. What are the different ethical values of human rights? The right to healthy life and work safety. The right to privacy. The right to private intellectual property (Information & Knowledge). The right to descent. The right to fair treatment and no discrimination.