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Voice calls
Automated voice calls are appropriate when the mobile user needs to be contacted urgently, or it is important to have an immediate reply or information about whether he got the message or not. The voice call feature of Ozeki NG SMS Gateway can be accessed the same way as the SMS feature. A telephone number and the message text (or a file name to a previously recorded audio file) should be provided. After receiving the request Ozeki NG will dial the telephone number and when the call is picked up by the remote end it will read in the text using the built in text to speech engine (or it will play the previously recorded audio file). 3
During the call the remote party can optionally press a DTMF key on the telephone to confirm the call. In all cases a report is returned to the application containing information about whether the call was successfully completed, what percentage of the audio was played, and which DTMF key did the remote party press. This way confirmed notifications and customers surveys can be executed with great efficiency.
Figure 1/a. - Connect to the telephone network using a VoIP telephone adapter Option #2: You can use a SIP Account provided by Internet based VoIP telephone provider. VoIP telephone service providers offer a telephone service over the Internet. They can forward calls to traditional telephone networks and to Internet users signed up to their network. There are many VoIP telephone service providers out there. When you sign up for their service, you will receive a SIP account (an IP address, a username and a password, plus some other details). To make voice calls from Ozeki NG SMS Gateway, you need to configure the SIP account details in the administration screen.
Figure 1/b. - Connect to the telephone network using a VoIP service provider Option #3: You can use your existing office PBX if it is a VoIP system. If your office has an IP telephone system, you can connect Ozeki NG SMS Gateway to it through the office LAN. Ozeki NG can log in with a SIP account to the PBX and it can make telephone calls just like any other office desktop phone would. This is a good choice if you have already invested in IP telephony, because in this case you don't need to have a dedicated telephone line for outbound voice telephone calls made from Ozeki NG SMS Gateway.
Figure 1/c. - Connect to the telephone network through your office PBX
Figure 2 Install VoIP Autodialer connection When you have installed the connection, a configuration form will show up on the interface. Here you can configure your connection settings. If you are using an VoIP telephone adapter, you need to add it's IP address and port number. If you are using a SIP account provided by your Internet Voip service provider or you office IP PBX administrator, you need to add your User ID, Display name, Domain Server, Register name and password (Figure 3). A SIP account enables you to connect Ozeki NG SMS Gateway to the IP telephone service.
Figure 3 Connection settings By clicking on Advanced' tab you can set the Local IP Address and SIP port (Figure 4). If you are unsure, you can safely use the deafult options. By clicking on 'OK' you can save your settings.
message. Open 'Sound recorder' (Figure 5) from the All programs/Accessories/Entertainment section of the Windows start menu. (Please note that you can record your audio message with any sound recording program, not just Sound Recorder, and you can also use any edited sound.)
Figure 5 - Sound recorder After you recorded your message, save it by clicking on 'File' menu's 'Save as' menu item in the Sound recorder (Figure 6). Choose where you would like to save your voice message on your computer. We recommend you to use PCM, 8 Khz, 8 bit, mono format when you save the wav file.
Figure 6 - Saving recorded voice message Send the previously recorded audio message To send the recorded wav file, you need to create a new message in Ozeki NG SMS Gateway. You can do this by clicking on the 'Compose' icon in the toolbar. In the message composer form please select the AUDIO:WAV message type, then add the phone numbers you wish to call, and enter the file name (Figure 7). Please note, that when you specify a phone number, you need to use the same telephone phone number format you would use when you would dial the recipient from the standard handset. For most voice telephone networks the '+' sign prefix is invalid.
Figure 7 - Composing an AUDIO:WAV message Try to send a text to speech message You can test the text to speech converter, you need to use the AUDIO:TEXT message format. To send an AUDIO:TEXT message, simply type your message in the 'Message text' section (Figure 8). Your message will be read to the recipient by the built in Text-to-speech converter.
Figure 8 - Creating an AUDIO:TEXT message By clicking on 'OK' you can send your message. In the main window, you will see 'Message accepted for delivery' (Figure 9).
Conclusion
If you would like to improve your business processes with automated mobile messaging, both SMS messages and Voice calls can be used. In either case you can reach the people you want to get in touch with in more efficiently way then through traditional communication channels, such as email, human initiated calls. Ozeki NG SMS Gateway equipped with the Voice call addon gives you the ability to exploit the mobile messaging technology. once you have configure a voice telephone network connection, you can send audio messages with Ozeki NG - SMS Gateway in a very simple way. The Ozeki software
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will dial the telephone numbers one by one and will play in the audio once the call is picked up. This is a very convenient way to make automated telephone calls. It's worth to give a try and evaluate a license, by downloading the free trial version from the following URL: http://www.ozekisms.com/index.php?owpn=112
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