ASSIGNMENT

UNIT INDUSTRY EXPERIENCE LECTURER Ms. Rossella Lampis HAND OUT DATE 22.09.10 STUDENT 105649 (Nipuna) VERIFIER SUBMISSION DATE TERM Ms A. Bista 10.01.11(ONLINE SUBMISSION) Sept 10

ASSINGMENT GUIDELINES
1. 2. 3. 4. 5. 6. 7. 8. 9. This Assignment is designed to help you achieve a Merit or Distinction. During your Structured Individual Study (SIS), you are required to answer each question above (Outcomes Assessment Criteria) which has been covered separately in respective Lessons. In your answer, write about the key concepts highlighted by the Lesson (underpinning knowledge). You can get an idea of the key concepts by referring to the Lessons handout, in the Overview section of the Lesson. Look for real-life examples to apply your key concepts (applied knowledge). Make use of the SIS time to research books. During your SIS time, use the computer to research recommended websites and word process your Assignment. Follow the guidelines given in your Handbook. Study the Merit and Distinction Descriptors below to ensure that your work demonstrates compliance in order for it to be considered for their respective Awards.

It is important that the work you produce is carefully planned & written. Your work should demonstrate (a) your understanding of the theory you have learned (underpinning knowledge) and (b) your ability to apply it to real life/contemporary situations/case study (applied knowledge). Please follow the instructions below: 1. Start each answer from a new page 2. Highlight each question clearly 3. Avoid bullet points and restrict the use of numberings; remember that you are supposed to write an essay. 4. All work should be comprehensively referenced and all sources must be acknowledged fully, this includes books & journals used as well websites visited. Details such as page numbers, publishers and publication year should also be stated, in addition to the name of the author(s) and publication. Books, articles and journals should be the main sources; net sources are allowed up to 25% max. 5. Follow Harvard Referencing system. 6. Ensure that your work is within the stated word limit. 7. All work should be word-processed. 8. Pages should be numbered (bottom right hand corner) 9. Assignment sheet should be attached in the front. 10. Spell check the document and read thoroughly for grammatical errors. 11. 1.5-line spacing is preferred but is not essential. 12. Bibliography at the end of the assignment.

The correct format to answer each question (Task) is as follows:

1. 2. 3. 4. Introduction (analyse the question which theory is it trying to ask you to demonstrate?) Underpinning Knowledge (write about the relevant theory/points) Applied Knowledge (apply the theory/points you have written about in your underpinning knowledge to your case study/real life example) Conclusion (summarise what you have written in 2 & 3 above).

Industry Experience

GRADE DESCRIPTORS
(FROM Outcomes Assessment Criteria)

P A S S DESCRIPTORS

Learners Evidence Shows

Tutor to Check

COMMENTS/FEEDBACK

Use methods to a r r a n g e i n du s t r y experience that will s u p po r t t h e development of a m a n a g e m e n t r e po r t i n a n a pp r o pr i a t e s e r v i c e s i n du s t r y context. P r e pa r e a n d a g r e e a i m s , o bj e c t i v e s a n d targets of the m a n a g e m e n t r e po r t w i t h t h e a p p r o pr i a t e manager within the selected organsiation.

-Research and select a range of suitable organsiations that could provide industry experience in an appropriate context. -Explain how the industry experience would support the development of an appropriate management report

-Set, priorities and agree appropriate aims, objectives and targets for the management report with the line manager and tutor -Justify how the aims, objectives and targets will benefit the organisation and the learner -Gather information to monitor and evaluate progress using a range of relevant sources of information and assistance. -Evaluate progress against the original aims, objectives and targets.

Mo ni tor a nd eva lua te pr ogre s s in a c h ie vi ng a im s, ob je cti ve s a n d ta rget s , us in g rele va nt s ou r ce s o f in f orma ti on . Pres en t r e p ort to co llea g ues , j ust i fy i ng co n cl u si on s a n d a ss o cia te d rec om me nda t io n s.
MERIT DESCRIPTORS

-Determine conclusions that are consistent with the original aims, objectives and targets -Identify sufficient data and information to support the conclusions -Present a report in an appropriate format to colleagues outlining the research undertaken and analyzing the outcomes. L e a r n e r s E vi d e n c e S h o w s Relevant theories and techniques have been applied Effective judgments have been made Complex problems with more than one variable have been explored An effective approach to study and research has been used. A range of sources of information used The selection methods and techniques/sources justified The design of methods/techniques justified Complex information/data have been synthesized and processed. Appropriate learning methods/techniques applied Appropriate structure and approach has been used Logical and coherent arguments have been presented

COMMENTS/FEEDBACK

Identify and apply strategies to find appropriate solution

Select/ design and apply appropriate methods/techniques

Present and communicate appropriate findings

Industry Experience
Technical language accurately used A range of methods of presentation has been used Appropriate media used
Familiar and unfamiliar contexts have been used It is appropriate for familiar and unfamiliar audiences

DISTINCTION DESCRIPTORS
1 Use critical reflection to evaluate own work and justify valid conclusions

COMMENTS/FEEDBACK

Learners Evidence Shows Synthesis has been used to generate and justify valid conclusions The validity of results has been judged Self criticism of approach has taken place Evaluation has taken place using defined criteria Realistic improvements have been proposed against characteristics for success Autonomy/independence demonstrated Substantial activities/projects have been planned, managed and organized The unforeseen have been accommodated The importance of interdependence has been recognized Ideas generated and decisions taken Self evaluation has taken place Convergent and lateral thinking have been applied Problems have been solved Capacity for innovation and creative thought has been used Receptiveness to new ideas have been demonstrated Unfamiliar contexts have been applied

Take responsibility for managing and organizing activities

Demonstrate convergent, lateral and creative thinking

Any Other Comments

Grade Given by Tutor: Pass Merit Distinction IV Grading Check: Agree Disagree MODIFY GRADE TO Students Response: Tutor Signature:Date:.

IV Signature: Date:..

Industry Experience

Student Signature:

Date:

Industry Experience

NDUSTRY

XPERIENCE

BTEC Higher National

STUDENT PORTFOLIO

Name

Nipuna Weerakoon

Student No.

Name of organisation Avoca House Hotel

Period covered by this portfolio

From: SEP 2010

To: JAN 2011

Industry Experience

Instructions
The assessment for this unit is based on the selection by you of a range of possible placement host organisations. The organisations must be relevant and provide experience and appropriate opportunities for you to complete the learning outcomes for this unit.

Company background, location and information should be researched as part of the selection process, which may involve a pre-placement interview. Forward planning is essential to ensure that you maximise your experience and secure your industry experience.

You must set your own aims, objectives and targets forming a focus for the management report in section 4. These must be agreed with your tutor and the organisation you are placed/working with.

You should investigate current working practices and analyze your findings. You should ensure that you collect appropriate information in support of the Management Report.

Harvard Referencing Style must be adhered throughout and collusion or plagiarism must be avoided.

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Section 1 Use methods to arrange industry experience that will support the development of a management report in an appropriate service industry context 1.1 Research and select a range of organisations that could provide you with suitable industry experience. Provide evidence of your research in the form of: lists of organisations, department, contact person, outcome of inquiry/ job application Published samples of advertisements and where they were found. My name is Nipuna Weerakoon and I am from Sri-Lanka. Before I came to UK I already did my (O/L & A/L) exams in Sri-Lanka that was my basic major academic qualification since 1988. My subject was Maths, Physics and Chemistry. I got pass for all three subjects properly but unfortunately it wasnt good marks to enter the Sri-Lankan University, After finish A/L I plan to join with my fathers Furniture Manufacturing and distribution company in Sri-Lanka. I have plans to acquire skills in order to run and grow the organisation in the future, which is why I have chosen to study Business management at St Patricks College in London. I wish to complete a UK BABM in order to improve my opportunities, contacts and educational levels. I believe the UK has high standards and I would like to return to my country with new and improved skills and knowledge. I believe that a BABM will allow me to become a successful entrepreneur. When talking about industry experience its most important extra qualification for the future career. Current world base in experience before apply to good job Academic qualification enough but now knowledge and experience need to cash a good job. To enter the good company there are different type of restriction in UK because government rules and regulations and immigration rules most effect for the international employees.

At the moment I am studding HNC Business Management in St-Patricks College London also 2013 I hope to Graduate in University of Sunderland with good result, that is my one of major goal, while studding as a business management student I want to full fill my administration knowledge which I want to use in future as a Entrepreneur. Work experience is most important part for entrepreneurs life so after came back UK I Applied deferent kind of companys jobs. Bellow Ill give my job description and application details about my experience.

Industry Experience

Targets of my life Vision Be an Outstanding, Extra ordinary Entrepreneur.

Mission

Day to day developing my career and Personal skills and knowledge to achieve final goal.

Personal SWOT analysis

I MY Strengths MY Weaknesses Poor time management Leadership skills

N Work experience in the T E R N A L E Opportunities X Higher education in the UK T Maintain a healthy lifestyle. E Contacts R Experiences N A L furniture field.

Business family background. English language skills Team working skill Organizational skills Communication skills Improve customer service UK standards

Threats Competition and the lack of work Financial Visa restrictions

Figure 1: Personal SWOT, (Field Work) (Refer Appendix 6 for more information)

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Personal skills Bellow Ill mention about my skills and while working in a organisation I whish to improve some of my week skills Personal Skill Audit

Skill

Activity

Communication

Written Verbal

Essay-Writing Editor for student magazine

Ability Action for improvement rating 1-5 3 Write letter with overseas friend 5 Reading books Interact with other student, by doing activities within the class. Listen English music

Presentation Skills Listening

Seminar/lectures for junior student. Note-taking in lectures

3 Group works

Interpersonal

Teamwork Rowing club Leadership Chair of debating society Working with together in deferent society Working with timetable 3

Motivating others Organizational Time Management Prioritising Tasks Multi-tasking IT Software Knowledge Internet and Email

Interact with the student Get informations from necessary parties. Interact with the other student.

3 3 MS Word Excel Photoshop Doing assignment and presentations by using MS office Using internet for course works.

Figure 2: Personal Skill Audit, Field work,

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Employment History Promotions Coordinator (Part Time) Bandara Weerakoon Furniture LTD (http://www.bandarafurniture.com /) Branch Manager (Full Time) Bandara weerakoon furnishers (http://www.bandarafurniture.com /) Since 2007/2009

Six months

Bellow Ill give some Information about which job I Choice...

Name of the Organisation

Department

Contact Person

Outcome of inquiry

Evidence

F&B

Recruitment Team

Rejected (C)

Attached in Appendix (1)

F&B

Recruitment Team

Pending

Attached in Appendix (2)

F&B

Recruitment Team

Rejected

Attached in Appendix (3)

F&B

Manager

Approved

Attached in Appendix (4)

Sales

Boots Recruitment Team

Pending

Attached in Appendix (5)

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Marriot Hotel

Marriot hotel is well known hotel in the world, thats why I choose this hotel to start my career I got lots of industry experience from that application process and interview time, Appendix 1 attached that application and job advertisement about Marriott Hotel. But unfortunately I couldnt pass the face interview but I was Success Online interview.

KFC

KFC is world well known fast food company. UK Most of KFC restaurant are franchise but all food receipts coming from according to main company which already establish in USA Kentucky. When looking KFC history its proud to be a emplo yee in world most famous company thats why I selected KFC to apply jobs.

Macdonald

Same reason like KFC, while working MacDonald can improve my stranded industry experience

Avoca House hotel

This is my Selected Organisation which I already pass application and interview process also I have been working in this organisation more than ten months, In this report Ill describe about my job description and work experiences which related to this organisation.

Boots

To improve good customer relation skills thats why I selected Boots to apply jobs

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My opinion about Rejected Applications

When Applying deferent type of Jobs I Used some different methods according to all methods I got result from each application, For a Example when comparing Marriott Application, KFC application, and Avoca House Hotel Applications I did deferent attention for each application, When filling online application in KFC there was 45 minutes questioner but because of my poor of time management I couldnt fill questioner within 45 minutes, But it deferent in Marriott Application there was 75 questions within 60 minute to fill online but before give Answers I read history and background about organisation so I could pass online exam and I selected to interview but in an interview process I havent enough knowledge about food and beverage department about Marriott so Unfortunately I rejected in second round. Finally While looking Rejected Application I havent got enough qualifications to work in beverage department thats Why I refused my application. Also Main reason is I shouldnt gave attendants to application thats was another reason to refuse some application

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1.2 Explain how your chosen industrial experience would contribute to the development of a management report. Avoca House Hotel is my chosen organisation which I already working. Bellow Ill describe my Industry experience according to the question 1.2. Avoca house is the family run small hotel base in Belsize park London, (Refer question 4 for more information) While working Avoca house hotel as a HNC Business student business management theory and knowledge help me to identify some kind of Strength and weakness in organisation, bellow Ill describe SWOT analysis according to Avoca House Hotel.

SWOT analysis of Avoca House Hotel

I N T E

Strengths Low Prices of the room Experience and History Quality and Reliability

Weaknesses Communication Parking Cost of laundry services Covered areas

R N A L E X T E

Unique service

Opportunities Location Food and Beverage Travel

Threats Competitors

R N A L

Figure 3: SWOT Analysis of Avoca house hotel , (Field Work) (Refer Appendix 7 for more information)

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Leadership:

Leadership has been described as the process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common organizational goal. The concept of leadership is relevant to any aspect of ensuring effectiveness in organizations and in managing change.

Figure 4: Qualities of a leader, Leadership qualities, Oxcel

Some Qualities of a leader should be Communicate, Vision, Integrity, Honesty, Dedication, Magnanimity, Humility, Openness, Creativity, Fairness, sense of humor, Assertiveness. Every leader will not have most of these qualities. When working food and beverage department this kind of leaderships quality help me to be a good talent employer in organisation.

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Leadership Style

Bureaucratic

Autocratic

Democratic

Figure 5: Leadership Styles,(Field work) (Refer Appendix 8 for more information)

At Avoca House Hotel, they follow a Bureaucratic Leadership style, because of few Avoca House Hotel workers they have a set of rules and regulations that they must follow and if they do not abide by them, employees will lose their jobs. This style has helped Avoca house to grow as a business.

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Communications:

Communication is a very important aspect that needs to be considered in any kind persons should improve. This is a process, which is more of a given, and take system, which is you say something and there should always be a response to it. This is how it works. And so at management levels there should be keen interest shown towards this.

When we talk on styles there are so two ways in which communication can be done Verbal and Nonverbal communication. Verbal are Oral, written, E-mail and Nonverbal are Expression, Expressive behaviours, Body language.

Effective listening: Effective listening is an important part of in the effective communication. The way a good listener can be identified are, Concentrate on what others are saying, Send the nonverbal message that you can listen, Avoid early evaluations, avoid getting defensive.

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Problem area in Communication

In My Organisation have so many Low Communication systems. Sometime Hotel Introduces new foods for gust Low Communication also daily change Menu card but F&B waiters dont know about some foods. Poor Communication with waiters and kitchen. Our Hotel Restaurant has poor customer request notification. Some time in my Organisation too much communication give bad effect for guest and staff, Too Much Communication For Example, Avoca house Hotel has so many foods & beverage also rooms then every day lots of gusts arrive hotel for their holidays. While arriving, Our receptionists inform gusts breakfast time ,lunch time , Dinner time also that every information inform by room boy for gust so its very trouble for gusts. In our Avoca House hotel have been working different Language barriers nationalities people. Ex: Tamils, Sinhalese and this country people. when we are talking with each other, we have seen lot of language problem specially pronunciations etc. therefore the language could be difficult and complex

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Transferable skill

Transferable Skills are skills developed through experience, which can be used in the work place. They are related mainly to the ability to carry out tasks/activities that may transcend subject boundaries.

According to Block & Betrus (2003) transferable skills can transferable from one environment to another. Transferable skills can develop by using projects, Debates, group Seminars and presentations, Group works etc, Transferable skills can divided five different skills such as soft skills, Analytical skills, Technical skills, organisational skills and personal skills .

Inter personal skills Interpersonal skills are the skills that a person uses to interact with other people. It helps to work with a team or group and can be a leading role among the community. Because of my previous experience I already got enough skill which useful for my current position.

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Section 2 Prepare and agree aims, objectives and targets of the management report with the appropriate manager within the selected organisation (append a copy of your job description where possible) 2.1 Set priorities and agree aims, objectives and targets for the management report. Organisation Objectives When talking business objectives the main methods of objective creating are SMART,

Figure 6: SMART Objective , Image Source: http://jessicajourney.files.wordpress.com/2009/10/smart-objectives-diagram.jpg

Business objectives can be explained as what an organization sets out to achieve. Objectives are created with the company stakeholders in mind. It is very important that a business achieves its objectives and make the stakeholders happy. Objectives of a business may include, objectives about market share, customer satisfaction, employee satisfaction, cutting down on pollution. When reviewing the objectives of the Avoca House Hotel, the hotel owners main objective is to keep the standard of his hotel and also perform day to day work accurately. Other objectives are

-Keep the standard of the business -To earn an income over 8000 per month -To earn a profit over 6500 pounds per month - To purchase liquor machines before end of year (2010) -To keep good will over the business

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JOB DESCRIPTION Name of employer: Avoca House Hotel (Swiss Cottage) Ltd Employers address: 46 Belsize Park, 46 Belsize Park, London London, NW3 4EG, England Telephone number: 020 7722 7777 Name of employee: Nipuna Weerakoon Mudiyanselage Job title: Assistant 1. Commencement of employment and continuous employment Your employment with Avoca House Hotel (Swiss Cottage) Ltd began on 18th January 2010. Your period of continuous employment began on 18th January 2010. 2. Job description Assist in the day to day running of our business. Completing necessary jobs as outlined from breakfast, customer service, cleaning and administration. Acting as responsible person during their shift. 3. Job location(s) Your place of work is: 46 Belsize Park, 46 Belsize Park, London, London, NW3 4EG, England You may be required to work at the following location(s): 68, 68 Belsize Park, London, London, NW3 4EH, England 55, 55 Belsize Park, London, London, NW3 4EE, England Flexibility in terms of location has been agreed: From time to time, work may need to be carried out outside of the hotel premises 1. You are not expected to work overseas. Working overseas

1.

Pay

Your rate of pay is 6.00 gross per hour. This will be paid weekly in arrears. Your pay and benefits will be: Pay week runs Monday to Sunday. Salary will be paid on the Friday after the completion of a weeks work. All days are paid at the same rate.. 1. Hours of work You are employed to work Part Time. Your normal working hours will be 20 hours per week. You will work on the following days: Monday to Sunday as agreed. You will normally work between the hours of 00:00 and 00:00. You will never be required to work nights. You will regularly be required to work weekends.

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Your working hours will include: Generally start is 8:00am and finish 18:00 up to 22:00. 7. Holidays

You are entitled to 5.6 weeks holiday per year. This excludes public holidays. You will regularly be required to work public holidays. Your holiday year begins on 1st January. Unused holiday entitlement may be carried forward to the next holiday year. The amount of holiday that can be carried forward into the next holiday year is limited to 1.6 weeks. 8 Sickness absence

If you cannot work because of illness, you must inform Ms Dillon Manager as early as possible on the first day and each subsequent day when you are unable to work. Self-certification is allowed for a maximum of 3 days after which a Doctors Certificate must be provided. You are not entitled to contractual sick pay. You may be entitled to statutory sick pay.

1.

Pension scheme

There is no company pension scheme and therefore there is no contracting-out certificate in force for this employment, in England under the Pension Schemes Act 1993, or in Northern Ireland under the Pension Schemes (Northern Ireland) Act 1993. 10 Collective agreements with trade unions

There are no collective agreements with trade unions or other employee groups affecting this employment. 11 Ending the employment

This employment is temporary and expected to continue for 12 months. If you want to leave this employment, you must give 2 weeks notice. We must give you minimum statutory notice if we want to end this employment. The statutory notice period is: one week if your period of continuous employment is longer than one month but shorter than two years one week for each year of continuous employment up to a maximum of 12 weeks

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2.2 Explain how the aims, objectives and targets will benefit the organisation and you as a learner As we know all the organizations objectives, aims, and targets how to benefits for employees. Im going to discuss how the aims, objectives and target will benefit for me as learner.

F&B Department Manager

(After Four Years My Position)

F&B Department Assistant Manager

Assistant

(Writhing Two Years what I want to be)

(My Current Position)

Above I describe briefly my future targets as an F&B employer in Avoca House Hotel. To Achieve this gaols Organisation Goals and objectives most important for me bellow Ill describe how some skills benefit for me and organisation.

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Time Management

Time management is the art of arranging, organizing, scheduling, and budgeting ones time for the purpose of generating more effective work and productivity. Time management is important for everyone, While working hotel as an assistant we have weekly and day work plan sheet so every day when we finish work we should finish all the works what included in Work sheet. As a HNC student I know important of time management so it big advantage for my organisation.

Communication

According to my personal life in weakness I describe my poor written skill when developing Verbal communication skill I can overcome my weakness also its will be easy to achieve my education, personal and career goals. To develop communication skills meetings is most important for me. When participating meeting we have chance to talk with other staff and final objective of meetings is how to achieve their targets so I will get the confidence to improve my communication skills because of organisation goals.

Budget planning

While planning a budget in an important task for all organisations. In many organisation budget planning is an annual task therefore should compare which plans were they achieved and they should plan next year therefore organizations objectives, aims, targets are many important points as well as benefits.

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Section 3 Monitor and evaluate progress in achieving aims, objectives and targets, using relevant sources of information. 3.1 Gather information to monitor and evaluate progress from a range of sources and assistance STRUCTURE OF AVOCA HOUSE HOTEL
Managing Director

Manager

Department Managers

Department Managers

Staff

Staff

Staff

Staff

Figure 7: Organisational Structure of Avoca house hotel, Field work

When looking this structure at the moment I am working as staff member but because of size of this organisation and limited staff I should pay attention for other department works thats why I would like to work with this organisation because when looking my job description its great start for beginner entrepreneur to start their work experience.

When looking our management structure I am in bottom level as an Assistant to achieve my final goal I should improve stranded qualification which needs to manage hotel as a Department manager.

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Areas of responsibility All food and beverage outlets, storage and provision areas. Galleys, crew mess, officers/staff mess, food store rooms, Role of F&B Manager waste disposal and sanitation. Food and beverage manager must have knowledge about food and beverage product also must have refined skills in public relations. Not only that he must have knowledge about Typing skills, Windows XP, Word, Excel, Outlook. Also this kind of stranded knowledge should improve for be a F&B Manager,

Quality Training Customer Relations Food Hygiene Cost Control Leadership Communication Equipment, etc.,

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I Wish to Improve this Skills and knowledge

Stranded Customer Relations Customer Communications Suggestive Selling Methods Offers Customer Complaints Stranded Hygiene Food Poisoning Controlling for Pests Microbes, Ways of Infection and Methods to Avoid Infection Stranded Food & Beverage Operations Room Service and Knowledge of Mini Bars Knowledge of VIP Guest Service Menu Engineering

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Section 4 Write a management report which determines conclusions that are consistent with your aims, objectives and targets, identifying data and information to support the conclusions. Present the report in an appropriate format outlining the research undertaken and analyse the outcomes. (Word limit: 2000)

Management Report
Profile of Avoca House Hotel

The Avoca House is a family run Bed & Breakfast in a fashionable residential area. This business has been in operation in Belsize Park London for over 20 years. At present they have 3 buildings for rent, one building is a Hotel and other two only for residence flats. This company currently employs over 20 people and 10 of them are part time workers including me. The Avoca House Hotel provides cheapest hotel rooms for guests. It provides single room 49 per night for 1 person, Twin/Double room 70 per night for 2 persons, Triple room 85 per night for 3 persons and Family room 95 per night for 4 persons. Other two buildings rooms 180 per week its only for residents. The Avoca house hotel is operating 24 hours and normally checking in time 2.00 pm and Checking out time is 11.00 am so employees and owner should give 24 hour services for guests. The hotel only provides breakfast so every morning between 8.00 am to 10.00pm someone waits in the kitchen and other two or three peoples work in office and housekeeping work. Another responsibility is caretaking 68 and 55 houses which are for rent. Same management does everything so owner faces so many challenges

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Purpose of this report There is deferent purpose of management report for business in this report we highly need to cover this kind of key areas within report, Influencing peoples to changing their behaviour. To achieve organisation and personal objectives. Coordinating the activity of an organisation. Planning the activity of an organisation

Skills that we talked in this report, Communication Interpersonal skills Problem solve Managing skills Time management Motivation and Evaluating

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Personal information I stared a job in Avoca house hotel as a day to day assistant but because of my good performers I would like to inform that I will promote my job near future at the moment they are giving different kind of training which helps to work as a assistant department manager such as good communication, Time management, leadership etc, 1.2 I described that some problem areas which I sow while working bellow Ill introduce some solutions for that problems.

I used Self-appraisal to identify where I up to and what I need to do before I going to do any in further. Also when talking about self-appraisal SWOT analyses most important to identify deferent ways in personal life

Figure 8: self-appraisal diagram

Targets of my life Vision Be an Outstanding, Extra ordinary Entrepreneur.

Mission

Day to day developing my career and Personal skills and knowledge to achieve final goal.

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Above I clearly highlight that the way I want to go and the things I want to achieve also According to 2.2 I already mention that the targets of my career life. To achieve all this goals I should I identify which skills and weakness already have. According to 1.1 personal skills audit I Identify my current skill level. Bellow I briefly mention that my personal Strengths, Weaknesses, Opportunities and Threats. Personal SWOT analysis

MY Strengths

MY Weaknesses Poor time management Leadership skills English language skills Improve customer service

N Work experience in the T E R Team working skill N Organizational skills A Communication skills L furniture field. Business family background.

UK standards

E Opportunities X Higher education in the UK T Maintain a healthy lifestyle. E Contacts R Experiences N A L

Threats Competition and the lack of work Financial Visa restrictions

Figure 9: Personal SWOT, (Field Work) (Refer Appendix 6 for more information)

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The Avoca house hotel work closely with Jobcentre Plus in recruiting the clients on to the Avoca programme, for which it provides in-house on the job training with clients entering employed status from day one. Hence clients are able to feel confident that they are not just on another Aims & Objectives training course. The Avoca acts as both training provider and employer and hence is able to design the programme from start to finish. This is a win-win situation both for the Avoca and the client since by recruiting disadvantaged clients the Avoca is filling vacancies within a tight labour market and at the same time giving opportunities to those who may otherwise not benefit from them. Clients receive in house training such as help with their communication skills, customer service skills, confidence building, literacy & numeracy skills and other technical/specialised skill such as kitchen duties to enable them to carry out their duties effectively

The problem areas faced while I am working, Issues occurred Too much communication and low communication Language barriers Introduce some social programmes which can move each employee together. Solution Introduce proper communication system

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Problem solving:

The simple definition of problem solving is that it is processes that include thoughts and ideas to sort out a problem. Polya (1957) has introduced a series of steps based on his observations as a teacher. Polyas four steps are Understanding the problem: here the solver gathers information, Devising a plan: when this phase is reached the problem solver tries to use past experience to find a method of solution, Carrying out the plan: the problem solver tries out the plan of solution, Looking back: during this final phase the problem solver tries to check the result by using another method or by seeing how it all fits together.

Figure 10: Problem Solving Process, Work based problems There are various situation can divided work based problems such as Job burnout, Overwork Conflict at work, Bullying, Discrimination. Etc, According to my two year furniture industry experience I also had similar experience,

Work place bulling: when I was working as an Assistant there was an another five team workers with me, we had responsibility of serving breakfast for 50 guest within 30 minute but its wasnt possible so I reported our senior manager about this problem after he arranged some solution for that problem.

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Team working

Team working is most important part in every organization and every department because without team working cant achieve common goals. Nowadays every organization has team leaders project managers they are working deferent department but for common goals because of that each employees works important for success. As a learner, my some management knowledge helps to develop team spirit and goodwill with team members. For a example, Specially team building process each team members knowledge and experience most important for success and active team, because some people well knowledge about accounting someone talented about marketing etc, so we should identify about each team members talent and what activities need to divided within team members so I use Tuckmans forming, storming, norming and performing models.

Figure 11: Tuckmans forming storming norming performing model,

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Monitoring and evaluating Monitoring and controlling is most important part of every organisations because its another mean is how can bring organisation back on track, Main part of monitoring is track project cost First tracking cost can help to keep this project within budget, second it can help to keep on schedule this project, last it can achieve final objectives Self evaluation When reaching company goal I didnt forgot to increase my personal goals. According to the question 1.1 personal skill audit bellow shown improvement of skills. Particular At the beginning 2010 January Communicational Team working Time management Decision making Experience 48% 50% 54% 55% 40% At the End 2010 December 62% 60% 75% 76% 70% 14% 10% 21% 21% 30% Progress

Bellow shows that progress of skills with last 12 months

As an Assistant in Avoca house hotel within last 12 month I have been developed my skills I am looking forward to achieve 100% next year.

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The role

Inside Avoca house hotel I is an Assistant for all day to day running works such as house keeping, Taking reservation, giving services in food and beverage association like that. I have started my Industry Placement with Avoca house 18 January 2010 This
year has opened a new window for my future career and hence become one of the most precious experiences in my student life.

Outcome:

Working in industry has provided a great opportunity for improving my communication skills with different people who work in different departments also during my placement I gave a brief presentation during a meeting that was great chance for me. Working in industry has given me an excellent opportunity to become more organized. Before working in industry, tasks were always tended to be left until the last minute but now I can manage deferent task within limited time frame. My work within the team needed active and direct involvement with other people. I come from a business family so its was easy to deal with different peoples in an industry. Finally I would like to mention that Industry experience is the best way to improve different skills and knowledge about peoples and works.

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Conclusion: In this report author has spoken about many things that effect day to day, personal and professional lives in industry experience. It can be seen that there are many things employees dont know about organisation. By completing this report learnt that there are specific things that person can do to impress at working place. Also how important self evaluation is to a person and what tools can be used to do this. We also spoke about our personal goals, how to motivate people and how important a CV and a cover letter is to getting a job. We have learned many important lessons that should help us in our professional and personal lives.

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Bibliography
Corfield,R,.(2007),Preparing the perfect CV(4th Edition) Kogan page Limited: United Kingdom. Scribd., (n.d)Type of communication [online]Available at: http://www.scribd.com/doc/334435/Types-of-Communication [Accessed 1 August 2010]

Dembo, H.M (2004), Motivation and learning strategies for college success: a selfmanagement approach,(2nd Edition), Lawrence Erlbaum Associates Psni., (n.d) Personal SWOT analysis [online]Available at: http://www.psni.org.uk/documents/42/Personal+Swot+Analysis.pdf [Accessed 2 August 2010] Drucker, F.P (2007), Management: Tasks, Responsibilities, Practices, Classics in Organization and Management Serie, Transaction Publishers. Bacal, R (1999), Performance management, A Briefcase book, McGraw-Hill Professional. Icsrpa.,(n.d) Hr Management[Online]Available at : http://www.icsrpa.org.ge/index.php?option=com_content&task=view&id=60&Itemid =90 [Accessed 3August 2010]

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Appendices
Appendix 1:

Marriot Hotel
JOB APPLICATION:
Application Summary - Nipuna Weerakoon - UKI0603 (Food & Beverage Associate Part -time) Personal Details
Email Address nipunaplus@yahoo.com Title (e.g. Miss, Mrs., Mr. etc.) Nipuna Surname/Last Name Mr

First Name

Weerakoon

Address 1

Flat 4, Southbourene Court The Hyde London United Kingdom Mobile Phone Number 07760869223

Town/City Country

Postal Code NW9 5BP (if you are applying from a country which does not use postal or zip codes, please enter 00000) If an associate/employee referred you to this position, please list their name and work location. Gayanie Rathnaweera, AYS (At Your Service) Associate, London Marriott Regents Park

Work Experience
Company Name Job Title Start Date Avoca House Hotel LTD Catering and housekeeping assistant 27 October 2009

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Country Town/City Please state your reason for leaving this position.

United Kingdom London Still Working

Please provide a brief description of your job duties and responsibilities. As a Catering and housekeeping assistant in Avoca house hotel, I have been serving breakfast every morning for customers and cleaning and resetting guests rooms after check out. Company Name Job Title Start Date End Date Country Town/City Please state your reason for leaving this position. Bandara Weerakoon Furniture LTD Branch Manager 11 February 2008 20 August 2009 Sri Lanka Kurunegala Higher Education

Please provide a brief description of your job duties and responsibilities. As a branch manager i did cash handling and seles promotion with crew members

Referees
First Name Title (e.g. Miss, Mrs., Mr. etc.) Address 07515595529 Cousin Brother How long has this person known you (in months and years)? If this is your current employer, 21 years Organisation Name Work Phone Number Any time E-mail Position Title AYS (At Your Service Associate) london Marriott Regents Park 0207 7227711 4ugayanie@googlemail.com Gayanie Mrs Surname/Last Rathnaweera Name

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please comment when we may contact. First Name Title (e.g. Miss, Mrs., Mr. etc.) Address 07939246169 son of family friend How long for the last has this 10 years person known you (in months and years)? If this is your current employer, please comment when we may contact. not current employer Position Title Organisation Name Work Phone Number E-mail Emergency Link Officer Westminster Council 02076414528 rjayasena.vertex@westminster.gokv.uk Rohan Mr Surname/Last Jayasena Name

Additional contact me Information any time

Application Ques ti ons

If you are not hired, this application will be retained for one year from the date of application, after which time it will be destroyed. Three years If offered the position, will this be your only form of employment? Please provide details, if applicable of additional employment commitments, ie hours per week, type and place of employment: Please note: under the Working Time Regulations 1998 regarding the 48-hour week, if you have stated that this will not be your sole employment, you will be required to sign an individual 'opt out' agreement to allow you to work in excess of 48 hours per week. This is going to be my only job position Do you need Work Permit to work in UK? No

What qualities make you suitable for job? I believe i am Suitable for this job because i am hardworking,flexible,Self motivated peroson with excellent communicati skills. Why are you applying for this position?

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Because i am good at customer service and would like to work with people as i am a good team worker

Branching Questions
Are you currently employed by Marriott International or The Ritz-Carlton? * No Have you ever been employed with Marriott International or The Ritz-Carlton? * No Are you authorized to accept employment in the country in which you have applied? * Yes What is the highest level of education that you have completed?* Some Secondary Education If you have completed additional certifications or training, please indicate here. Please include the name of the program and the organization. (If you do not have details for this section, enter 'none' in the text box provided to move forward with the application form.)* International English Language Testing System (IELTS) Overall Band Score - 5.5 (Speaking-6.5/ Writing-5.5/ Listening-5.0/ Reading-4.5 ) British Council General English Certificates 2007 to 2009 Studying BTEC-HNC in Business Management in St'Patrick's College, London

Please describe the languages that you speak and write fluently. (If you do not have details for this section, enter 'none' in the text box provided to move forward with the application form.) * Sinhala and English Speak and Write fluently What is your current salary (please provide the amount and the currency)? (If you do not have details for this section, enter 'none' in the text box provided to move forward with the application form.) * 5.73 per hour

Please select the frequency for the salary listed above. *

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Outcome of inquiry

Your application

User: Nipuna Weerakoon Last application: Food & Beverage Associate Status: ** Submitted ** Review Application Your emails | Sign out Interview Information Book interviewFood & Beverage Associate Part-time1st Interview AssessmentPosition Status Assessment Food & Beverage Associate Part-timeCompleted Section Personal Information Work Experience References Education Additional Information

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APPENDIX 2: KFC CAREERS

Your Application Has Been Received

Dear NIPUNA, Thank you for submitting your application to KFC. We appreciate your taking the time to apply today. A member of the recruitment team will be reviewing your information. Generally, contact will be made with the most desirable applicants within seven days. Applications remain active for 45 days. Thank you for your interest. Sincerely, KFC Careers Position (Location) Part Time Team Member - 167 Edgware Road, Colindale, London Status Complete

This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error, delete it immediately. KFC Confidential

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Appendix 3: MACDONALD From: "recruitmentteam@mcdcareers.co.uk" <recruitmentteam@mcdcareers.co.uk> Add to Contacts To: nipunaplus@yahoo.com

Dear Nipuna, Thanks for applying for the position of Crew Member - 395. Weve got a rigorous selection process at McDonalds and on this occasion, after careful consideration, were sorry to inform you that we will not be inviting you to attend the next stage of the recruitment process. Its part of our policy that we dont give out specific reasons why an individual has not been successful, but we thank you for your interest and wish you every success in the future. Kind regards, McDonalds Recruitment Team .

Appendix: 4 AVOCA HOUSE HOTELS This my selected organisation I got this job from personal contact so I dont have any advertisement and applications about this job

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Appendix 5: BOOTS

Dear Nipuna,

Christmas Store Assistant - Brent Cross Shopping Centre - Reference Number: BOOTS41454 Thank you for your application for the above position. We are processing your application and will be in touch soon. Your account details are as follows: E-Mail - nipunaplus@yahoo.com Password This is the password you entered when registering online. (NB: if you have forgotten your password, then please go to the careers website where you can request a reminder email be sent to the email address above it has not been included in this email for security reasons). You will need these if you want to log in to review your application or change your contact details, as well as viewing and booking interviews online if your application reaches this stage. Kind regards, Boots Recruitment Team

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Appendix 6:

Personal SWOT, Strengths I'm very creative. I often impress my friends and share ideas with them. I communicate well with my friends and my colleagues in working place. Because of good communication skill most of time I could manage my personal problems. I have the ability to work with a team or group by sharing my ideas. I'm completely committed to the success of my study.

Weaknesses I have a strong, compulsive need to do things quickly and remove them from my "to do" list, and sometimes the quality of my work suffers as a result. also as a student when I am writing HNC assignment and other document my writing skill should develop that is major weakness in my life. Also when I am working some causes quickly stress me that big problem to continue my work. Some time I get nervous when I am talking with professional people. Opportunities At the moment I am studying Business Management subject this every subject will help me to find future career opportunities. The main advantage is I am studying United Kingdom so degree of United Kingdom got good place in world when finding jobs in future my Business management Degree will be good opportunities. Also in my work place i am working as a Day to day overall assistant in small B&B Hotel while I am working I has been improving communication skills, Negotiation skills, problem solving, Time management etc, because of this Hotel job in future I have more opportunities .

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Threats To achieve good great in my final year Degree some of my colleagues is challenge for me, also in future I am going to manage my fathers furniture company so in furniture industry there are many competitors. At the moment all over the UK most of student like to complete their education with Business management degree because of this reason there are more student who waiting administration jobs this will be big threats to find jobs in future.

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Appendix 7: SWOT Analysis of Avoca house hotel Strengths of this business are: Prices The Avoca house hotel is the hotel with the lowest prices and the best quality service. So you always get the best value for your money. This has been a long existing strength of this company. Experience The Avoca house hotel has been in existence for over 50 years, so the experience and knowledge they bring into the area they deal in are waste and can provide their guests with an incomparable service. The Avoca House hotel is only place to book loan team rooms thats mean like resident flat for low price. Quality and Reliability - they have been in business for 50 years. So they have gone through tough times and know exactly what the customer is looking for. The quality advantage they have is the rooms they provides all rooms with private bathrooms (ensuite), TV and tea/coffee making facilities. Unique service Daily room cleaning services and for other resident flat free mail delivery services

Weaknesses of this business are: Communication- This hotel has many communication problems, they have no customer relation phone answering systems, and they have no good airport direction supply to hotel.

Parking- They hasnt parking space for guest so guest should pay extra 1.00 for 30 mints parking or 8 for full day parking permit.

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Cost of laundry services- This hotel offer daily room services for every rooms so they should invest lots of money for laundry services not only money but also employees time they loosed.

Innovation - This hotel cannot come to the modern facility to increase their sales. The Avoca house hotel provide cheapest hotel room then core competency is low price.

Covered area - they have covered only bed and breakfast.

Opportunities of this business are:

Location- The hotel location Swiss Cottage is an ideal base for both the business and leisure traveler with easy access to West End, City Airport, Waterloo and Eurostar. Then hotel can start new advertising systems to highlight their services because in 2012 Olympic will start in London then lots of visitors will come on that period. Hotel management can start special plan for Olympic visitors.

Food & Beverage- The hotel only provides breakfast but they can start lunch and dinner with mini bar. Then they can get more sales from hotel.

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Travel-They have no special tourist guide systems but they can join with mini cab company and other transport agent. They can start special tourist travel program then hotel gets extra income source and good services for guest.

Threats of this business are:

In Hospitality sector there is much competition in the B&B sector. Considering Avoca house hotel has so many competitors in Belsize Park some hotels provide quality rooms and cheap price same as Avoca house.

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Appendix 8: Leadership Styles: Autocratic Leadership Autocratic leadership is a classical leadership style with the following characteristics: Manager seeks to make as many decisions as possible, Manager seeks to have the most authority and control in decision making, Manager seeks to retain responsibility rather than utilize complete delegation, Consultation with other colleagues in minimal and decision making becomes a solitary process, Managers are less concerned with investing their own leadership development, and prefer to simply work on the task at hand Democratic Leadership Democratic Leadership is the leadership style that promotes the sharing of responsibility, the exercise of delegation and continual consultation. The style has the following characteristics: Manager seeks consultation on all major issues and decisions, Manager effectively delegate tasks to subordinates and give them full control and responsibility for those tasks, Manager welcomes feedback on the results of initiatives and the work environment, Manager encourages others to become leaders and be involved in leadership development. Bureaucratic Leadership The bureaucratic leadership style is concerned with ensuring workers follow rules and procedures accurately and consistently. Bureaucratic leadership normally has the following characteristics: Leaders expect a employees to display a formal, businesslike attitude in the workplace and between each other, Managers gain instant authority with their position, because rules demand that employees pay them certain privileges, such as being able to sign off on all major decisions. As a result, leaders suffer from position power. Leadership development becomes pointless, because only titles and roles provide any real control or power, Employees are rewarded for their ability to adhere to the rules and follow procedure perfectly, Bureaucratic systems usually

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gradually develop over a long period of time, and hence are more commonly found in large & old businesses.

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