IBM Software Cloud Computing

Data Sheet

IBM Service Delivery Manager

Simplify and accelerate the deployment of cloud management infrastructures

Highlights

Preintegrated software solution optimized for managing cloud deployments Delivered as virtual images that can be easily and quickly deployed on existing hardware investments to decrease capital expenses Automate service delivery and save operating costs through a self-service portal and service catalog

Many IT organizations are struggling to meet the day-to-day challenges placed on them by business operations. Whether it is the growing demand for quick and easy access to IT services, the need to be more responsive to change requests, providing better availability of services, improving the turn-around time for problem resolution, or simply maximizing the use of current IT investments, the ability to provide services within a dynamically changing and highly competitive environment is becoming more critical than ever before. New services are vital to your organizations bottom line, but the endto-end service life cycle, from requesting services to delivering and managing them, is taking a toll on your IT staff and budget. Private cloud computing offers the promise of multiple benets, including improved service delivery, greater efficiency and reduced overall IT costs. But like many organizations, you are concerned about the time and resources needed to successfully implement a cost-effective private cloud. You also want to make sure that your private cloud platform is built on a highly resilient, cost-efficient and scalable server foundation optimized for cloud computing. IBM Service Delivery Manager is a preintegrated software stack, deployed as a set of virtual images that automate IT service deployment and provides rapid service provisioning, resource monitoring, cost management and high availability of services in a cloud. It enables the data center to accelerate the creation of service platforms for a wide spectrum of workload types with a high degree of integration, exibility, and resource optimization.

IBM Software Cloud Computing

Data Sheet

IBM Service Delivery Manager is for enterprise customers who want to get started with a private cloud computing model. The product enables you to rapidly implement a complete software solution for service management automation in a virtual data center environment, which in turn can help your organization move towards a more dynamic infrastructure. IBM Service Delivery Manager is a single solution that provides the necessary software components to rapidly implement cloud computing. Cloud computing is a services acquisition and delivery model for IT resources, which can help improve business performance and control the costs of delivering IT resources to an organization. As a cloud computing quick-start, IBM Service Delivery Manager enables organizations to prove the benets of this delivery model in a dened portion of their data center or for a specic internal project. Potential benets include:

Reduction in operational and capital expenditures Enhanced productivitythe ability to innovate more with fewer resources Decreased time to market for business features that increase competitiveness Standardized and consolidated IT services that drive improved resource utilization Increased resiliency to market demands Improved quality of service for IT consumers

The ability to efficiently and cost effectively deliver quality services is vital to your bottom line. IBM Service Delivery Manager helps address the high cost of administration by providing a self-service portal, service catalog and prepackaged automation templates. These capabilities can help you accelerate the creation and management of services for a variety of workloads with a high degree of exibility, reliability and resource optimization.

IBM Software Cloud Computing

Data Sheet

With the web-based 2.0 self-service portal, users can request the services they need when they need them, eliminating manual processes for requesting resources. The service catalog provides a single repository for pre-engineered services, enabling consistency of service delivery across the enterprise. The prepackaged automation templates facilitate fast, automatic provisioning of the required environment, eliminating manual work and keeping skilled employees focused on key projects. Resources can be quickly returned to the resources pool when no longer needed, helping ensure availability for other users and increasing the efficiency of data center assets.

Maximize capital usage for greater savings

IBM Service Delivery Manager enables you to speed the deployment of private cloud solutions and greatly enhances time to value and maximum return on investments. Virtualization helps create a simplied, exible IT environment that can save up to half of your valuable data center space while allowing you to more effectively use fewer resources. This integrated service management software stack offers the following key features:

Simplies deployment and allows clients to leverage existing hardware while achieving both rapid time to value and strong return on investment Self-service portal interface for reservation of computer, storage, and networking resources, including virtualized resources Ability to track workow status online Quickly provide services on demand, when you need them Automated provisioning and deprovisioning of resources Real-time monitoring of system environment Usage and accounting for customer billing Energy management to reduce costs Proven software technologies with embedded service management software baked in, providing IT managers visibility, control and automation of service delivery infrastructure

Workflow

Provisioning

Monitoring

Metering and rating

Reduces the amount of integration work required to implement a cloud by offering a prebundled and integrated service management software stack, delivered as virtual images Reduces the risk associated with integration and accelerates a partners ability to deliver private cloud computing capabilities to specic vertical markets

IBM Service Delivery Manager provides extensive cloud service management features.

Why IBM?
Built on technologies deployed at customer sites across the globe, IBM Service Delivery Manager can help you simplify and accelerate your cloud computing acquisition and deployment. Time-tested private cloud implementation methods and best practices gained from IBMs own internal cloud networkwhich serves more than 100,000 professionals have already helped clients plan, develop, test and optimize their IT environments for successful cloud computing deployments.

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For more information

To learn more about IBM Service Delivery Manager, including platform support and interoperability, please contact your IBM marketing representative or IBM Business Partner, or visit the following website:
ibm.com/tivoli/products/service-delivery-manager

About Tivoli software from IBM

Tivoli software from IBM helps organizations efficiently and effectively manage IT resources, tasks and processes to meet ever-shifting business requirements and deliver exible and responsive IT service management while helping to reduce costs. The Tivoli portfolio spans software for security, compliance, storage, performance, availability, conguration, operations and IT life cycle management, and is backed by world-class IBM services, support and research. Additionally, nancing solutions from IBM Global Financing can enable effective cash management, protection from technology obsolescence, improved total cost of ownership and return on investment. Also, our Global Asset Recovery Services help address environmental concerns with new, more energy-efficient solutions. For more information on IBM Global Financing, visit: ibm.com/nancing

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IBD03001-USEN-00