8 Tools2005

Microsoft
Operations
Manager 2005
Operations Guide
Tools
Author: Dan Wesley
Program Manager: Baelson Duque
Published: December 2004
Applies To: Microsoft Operations Manager 2005
Document Version: Release 1.0
The information contained in this document represents the current view of Microsoft Corporation
on the issues discussed as of the date of publication. Because Microsoft must respond to
changing market conditions, it should not be interpreted to be a commitment on the part of
Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the
date of publication.
This White Paper is for informational purposes only. MICROSOFT MAKES NO WARRANTIES,
EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
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Acknowledgments
Primary Reviewers: Doug Bradley, James Hedrick, Tom Keane
Managing Editor: Sandra Faucett
Did you find this information useful? Please send your suggestions and comments about
the documentation to momdocs@microsoft.com.
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Tools
C H A P T E R 8
This chapter describes the tools that you can use for various tasks in the Microsoft® Operations
Manager 2005 (MOM) environment. Some of these tools are on the product CD, while others are
in the Microsoft Operations Manager 2005 Resource Kit.
This chapter provides a brief description of each tool, as well as information about why and when
to use each tool. The intended users are MOM Administrators and MOM Authors.
In This Chapter
• Tools on the MOM CD
• MOM 2005 Resource Kit Tools
• The Management Pack Tool Collection
• Diagnostic and Maintenance Tools
• Power Tools
• MOM 2005 Solution Accelerators
• Recommended Tools
• Additional Resources
What’s New
The following resources have been updated, or are new:
• The Microsoft Operations Manager 2005 SDK
• The Microsoft Operations Manager 2005 Resource Kit
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Tools on the MOM CD

There are numerous tools provided on the MOM CD. Many are copied to the MOM Management
Server during setup, but others need to be copied to the Management Server, if you want to use
them.
Tools Installed at Setup

The following tools are provided on the MOM CD, and are automatically copied to the MOM
installation directory.
• Management Module Utility
• Operational Data Reports
• Report Utility
• Set Action Account
Management Module Utility

Use this tool to export Management Pack objects to an AKM file, import Management Pack
objects from an AKM file, or regenerate knowledge in rule groups.
Type: Command line.
Prerequisites: None
How to use: From the command-line prompt, use the tool according to the result that you want.
To obtain examples, enter the following command at the prompt:
ManagementModuleUtil.exe /?
To export Management Pack objects into an AKM file:

ManagementModuleUtil.exe -O|-Ox|-Ov|-Ot MOMServerName MPObjectName|MPObjectGUID
AKMFileName [-V 00.0.0000.0000] [-Vm 00.0.0000.0000] -W|-A [DescriptionFile]
Parameters and options:

-O //Export the specified Rule Group in full AKM file
-Ox //Export the specified Rule Group in retail AKM file
-Ov //Export saved view
-Ot //Export task
-V 00.0.0000.0000 //Add version information to the management pack file and Rule
Groups.
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Note: Indicate the version number that you want to assign using the following
format: 00.0.0000.0000
-Vm 00.0.0000.0000 //Add MOM Server version dependency. This option attaches the
version number of the MOM Server that the Management Pack is exported from
-W //Write to a new AKM file
-A //Append to an existing AKM file
To import Management Pack objects from an AKM file:

ManagementModuleUtil.exe -I MOMServerName AKMFileName [-F|-R] [-V]
Note: You can run ManagementModuleUtil.exe with the -I parameter and get a full
merge import without using the -F and -R parameters.
-I //Import MP Objects from specified AKM file
-F //Force the existing management pack objects to be merged with the ones
in AKM file.
Note: Merges are limited to the following settings within the existing
Management Pack, Customer Knowledge is retained, The Enable/Disable setting is
retained, and Customer rules are retained. All others are overwritten.
-R //Replace the existing Management Pack objects with the ones in AKM file.
Note: All customizations of the existing Management Pack objects are
overwritten.
-V //Disable import version verification
To regenerate knowledge in rule groups:

ManagementModuleUtil.exe -K|-Kp MOMServerName ProcRuleGroupName

-K //Regenerates Vendor Knowledge for all rules in the Rule Group specified
as well as all child Rule Groups
-Kp //Regenerates Vendor Knowledge for all rules in the Rule Group
Operational Data Reports

Use this tool to send operational reporting data to Microsoft. There are rules that do this
automatically if you enable them.
Type: Command line
Prerequisites: Reporting must be installed for this to work.
How to use: From the command line prompt, use the tool as follows:
OperationalDataReports.exe /senddata
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Report Utility
Use this tool to import from, or export to, reports to the Reporting Database.
Type: Command line
Prerequisites: None
How to use: From the command prompt, use the tool as follows:
RptUtil.exe [options]
Options:
/action: // Action - import or export. (Default=export)
/file: //Full path to the import or export file.
(Default=C:\MOMReports.XML)
/url: //Url of the report server.
(Default=http://localhost/ReportServer/ReportService.asmx)
Note: Url can end with or without ReportService.asmx.
/reportpath: //Path to the report or report folder to be exported. (Default=/)
Note: Valid only when action=export
/fromdsref: //Name of the "from" datasource reference to fixup. (Default=SCDW)
Note: Valid only when action=import
/todsref: //Name of the "to" datasource reference to fixup.
/datasource: //Name of the datasource to fixup. (Default=SCDW)
/dwserver: //Name of the datawarehouse server used to fixup the datasource.
(Default=.)
/dwdb: //Name of the datawarehouse database used to fixup the datasource.
(Default=SystemCenterReporting)
/noprompt //Do not prompt for user input. (Default is to prompt if needed)
Note: Use this option when running from an automated script.
Set Action Account

Use this tool to query the current Action account settings or to change the Action account.
Type: Command line.
Prerequisites: Administrator privileges.
How to use: From the command prompt, use the tool as follows:
SetActionAccount.exe <management group> [options]
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Options:
-query //returns the current Action Account settings for the specified
management group.
-set <domain> <username> //sets the Action Account for the specified management
group.
Note: The tool will prompt you for the new password.
Note: The management group must be specified, even if the agent is not
multihomed.
Tools Not Installed at Setup

The following tools are provided on the MOM CD, but are not automatically copied to the MOM
installation directory. These tools are located in the Support Tools folder on the CD.
Exchange Management Pack Configuration Utility

Use this tool to configure the Exchange Management Pack.
Type: Graphical User Interface
File list: Configapp.msi
Prerequisites: Must be run on the Management Server, and the CDOEXM library must be
installed.
How to install: Run Configapp.msi to install the utility.
Exchange 2000 Management Pack Objects Installation

You use this tool to install the Exchange 2000 Management Pack Objects.
Type: The tool installs objects that are referenced by MOM scripts.
File list: ExchMPObj.msi.
Prerequisites: Microsoft Exchange Messaging and Collaboration Services component, Active
Directory Helper Objects.
How to install: Run ExchMPObj.msi to install the objects.
Active Directory Helper Object

Use this tool to install the Active Directory Helper object.
Type: Command line.
File list: Oomads.msi.
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Prerequisites: Must be run on the Management Server or MOM agent computer with adequate
privilege level.
How to install: Copy to the Management Server or MOM agent computer and run oomads.msi
to install the object.
RemoveConfigGroup
Use this tool to remove a MOM 2000 Service Pack 1 (SP1) configuration group.
Type: Command line.
File list: RemoveConfigGroup.exe.
Prerequisites: Must be run on the Management Server.
How to use: From the command prompt, use as follows:
RemoveConfigGroup <RemoteAgentName> <ConfigGroupToRemove>
<RemoteAgentName> // the name of computer hosting the remote agent
<XmlOutputFile> // the name of the configuration group to remove
SP1AgentUninstaller
Use this tool to uninstall a MOM 2000 SP1 agent.
Type: Command line.
File list: SP1AgentUninstaller.exe.
Prerequisites: Must be run on the server that hosts the agent.
SP1AgentUninstaller.exe
Specialized MOM 2005 Database Creation

Use this tool to create a MOM 2005 operational database on a cluster in Active/Active mode, a
MOM database on a 64-bit database server, or multiple MOM databases on different SQL
instances located on the same physical machine or Active/Passive cluster.
Type: Command line, graphical user interface.
File list: Momcreatedb.exe (Note: this tool is located in Support Tools/x86 and
SupportTools/ia64 on the MOM product CD).
Prerequisites: Run Setup.exe on the machine where the tool is intended to be used. Choose the
prerequisite check feature and select database only. Verify the machine has the proper
prerequisites before running the database install.
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MOMcreatedb.exe
This program opens a dialog box that you can use to provide the information that is needed to
create a new operational database. Please provide credentials in the DOMAIN\USER format. In
the case of install on a cluster machine, please provide a database data and log file location which
is owned by the cluster group which also owns the SQL instance being used for the database
install. This tool does not provide a progress indicator or log and may take some time to
complete. DO NOT CLOSE THE APP DURING THE INSTALL. Remember, the larger the
database, the longer the install will take to perform.
It is not recommended that a MOMCreateDB.exe install coincide with any MOMServer.msi
component. Installs created with MOMCreateDB.exe do not have an automatic uninstall
method.
Resource Kit Tools

The following tools, which are provided on the Microsoft Operations Manager 2005 Resource
Kit, are organized according to tool type and user requirements. For example, the tools contained
in the Management Pack tool collection deal specifically with Management Packs, and would be
used by MOM Administrators and MOM Authors.
The Management Pack Tool

Collection
The tools described in this section are used specifically with Management Packs.
Business activity monitoring (BAM) Wizard

Use this tool to monitor key performance indicators that are extracted from a BizTalk® business
process.
Type: Wizard.
File list: bam_readme.txt, BamMP.exe, Microsoft.EnterpriseManagement.Mom.Bam.dll,
mputil.dll, regbam.exe, StateRoleMP.exe
How to install:
• Copy all of the binaries to the MOM Management Server.
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• Copy the Microsoft.EnterpriseManagement.Mom.Bam.dll and regbam.exe to the

BizTalk computer (the agent).
• Run regbam.exe, on both the Management Server and the agent, to register the BAM dll.
How to use:
• Run BamMP.exe to invoke the BAM Management Pack Wizard.
Configure Action Account

Use this tool to configure the MOM Agents Action account so that most Management Packs can
run with a low-privilege account.
Type: Command line.
File list: ConfigActionAccount.exe.
Prerequisites:
• You must be an Administrator to run ConfigActionAccount.exe.
Only Windows Server™ 2003 is supported.
How to use: Use this tool as follows:
ConfigActionAccount.exe <user> <options> [/?]
<user>
/user:domain\account //The user to set (or remove) permissions for. For local
accounts, use machinename\account.
<options>
/mommp //Configure minimum permissions for MOM 2005 Management Pack.
Note: there are also SQL permission required for monitoring the MOM database
/cleanup //Removes the user from all permissions granted by /mommp.
Note: /cleanup overrides /mommp.
Notes:
Options may be delimited by '/' or '-'.
- ConfigActionAccount.exe only grants (or removes) permissions needed for a non-
administrative Action Account. Use SetActionAccount.exe to set the Action
Account used by a MOM 2005 management server or agent.
- Minimum permissions needed by the Action Account for the MOM Management Pack
[/mommp] are:
- Member of the "Users" local group
- Member of the "Performance Monitor Users" local group
- Assigned the "SeSecurityPrivilege" user right
- Assigned the "SeInteractiveLogonRight" user right
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Convert Management Packs to XML

Use this tool to perform a one-way conversion of MOM 2005 AKM files to an XML format file.
The XML file can then be used to determine differences between two versions of the same
Management Pack, and for versioning in a source control system.
Note
The xml format created by this tool is currently not supported,
but that that it is subject to change going forward.
Type: Command line.

File list: MP2XML.exe, MP2XML_Readme.doc.
Prerequisites: Must be run on the Management Server.
MP2XML.exe <AkmInputFile> <XmlOutputFile>
<AkmInputFile> // the path and name of the akm input file

<XmlOutputFile> // the path and name of the xml output file
Event Creator
Use this tool to create events for testing Management Packs. Event Creator enables you to choose
event sources for the existing event logs that are currently registered.
Type: Graphical user interface.
File list: EventCreator.msi, EventCreator_Readme.doc.
How to install: Run EventCreator.msi to install the tool.
How to use: At the command prompt, type: EventCreator.exe. From Windows Explorer,
navigate to Program Files/Event Creator and double-click EventCreator.exe.
After the program is started, you can specify an event source, select an event ID, type, and
category, and then generate the event.
Managed Code Response Utility

Use this tool to obtain the correct strong name that is needed when you are configuring a
Managed Code Response in MOM. This utility also enables you to show and select the methods
and parameters that are allowed, when configuring a Managed Code Response to run a specific
method.
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Type: Command line.

File list: MCRUtil.exe, MCRUtil_Readme.doc.
How to use: Run this tool from the command prompt, as follows:
MCRUtil.exe <Action> <Arguments>
<Actions>:
/displayname //Gets the full display name for the assembly (needed if more
than one version of the assembly exists on the system).
/methodsig //Gets the method signature to use when setting up the MCR in MOM.
<Arguments>:
/assembly:<Assembly File Name> //Required for all actions.
/method:<Method Short Name> //Needed for the '/methodsig' action, use the name
of the method without the class or namespace (prints all matches).
Management Pack Differencing Tools

You use this tool to generate a XML report of what was added, deleted, or changed between a
source and a destination Management Pack. The graphical user interface supports interactive
viewing of the differences. The command-line interface enables you to automatically generate a
report that uses XSLT to create an HTML table.
Type: Command line and graphical user interface.
File list: DiffOutToHTML.xslt, mommp.xsd, MpDiff.Console.exe, MpDiff.Core.dll, MpDiff.exe,
MpDiff.LockSys.dll, MpInfoModel.dll, MPDiff_Readme.doc
Prerequisites:
• These tools expect the Management Pack in XML form. You can use the MP2XML.exe in
the MOM 2005 Resource Kit to produce the XML format for a Management Pack.
• These tools require .NET Framework v1.1.4322 or later.
• Internet Explorer 6.0, or later, for viewing the XML difference report with the XSLT
provided.
MPDiff.Console.exe <required> [<optional>]
<required>
/src: // The source ManagementPack XML file.
/tgt: // The target ManagementPack XML file.
[<optional>]
/lock: // Apply a lockfile against the diff result.
/createLock: // Create a lockfile from this diff result.
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/schema: // Whether to validate against MOM XSD (default is 'on')

/out: // The XML diff result file to output (default is
'diffout.xml').
/v:ucad // Verbosity level. Items can be chained. Example:
"/v:cad".
u = Show unchanged items.
c = Show changed items.
a = Show added items.
d = Show deleted items.
From Windows Explorer:

1. Open MPDiff.exe.
2. Click File/Compare Management Packs.
3. When prompted, identify the first XML Management Pack.
4. When prompted, identify the second XML Management Pack.
The results tree will provide summary, and detailed information, about
the differences between the two files.
Management Pack Version Checker

Use this tool to compare the latest Management Packs, published on the Microsoft Web site,
against the latest Management Packs that you have installed in your management group. You are
notified if there are version differences.
Type: Management Pack.
File list: MPNotifier.akm, MPNotifier_Readme.doc
Prerequisites:
• MOM 2005
• Internet access for the MOM Server that you add to the management group and the Agent
Account on that server.
How to install: Import MPNotifier.akm, and then add a Management Server to the Microsoft
Operation Manager MPNotifier MOM Server computer group.
How to use: Use the same way that you would use a conventional Management Pack.
Management Pack Wizard

Use this tool to create a custom Management Pack for your MOM environment. Based on your
input, this wizard creates:
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• Rules to monitor each Windows Service, to adjust the health of selected components.
• Rules to monitor each performance threshold that is created.
• A Rule Group for the Management Pack.
• A class and relationship structure for the monitoring role.
• A service discovery script and time rule.
• The Management Pack.
Type: Graphical User Interface.
File list: MPWizard.exe, mputil.dll, MPWizard_Readme.doc.
Prerequisites: User must be a member of the MOM Administrator or the MOM Author group.
How to use: Copy MpWizard.exe and mputil.dll to the computer where you want to create the
Management Pack. Double-click MpWizard.exe (or use the command line) to start the wizard.
Remove Blank Rule Names

Use this tool to automatically generate a unique name for any MOM 2000 Service Pack 1 (SP1)
rule that has a blank name. In addition, you might not see rules with blank names in the
Management Pack if they are marked as deleted.
Note: MOM 2005 does not allow rules with blank names.
After converting the MOM 2000 SP1 AKM file, this tool produces a new AKM file that has
names for all of the rules. You can then import this file without causing import errors.
Type: Command line.
File list: RemoveBlankRuleNames.exe, RemoveBlankRuleNames_Readme.doc
Prerequisites: This tool must run on a MOM 2005 server.
How to install:
RemoveBlankRuleNames.exe <AkmInputFile>
<AkmInputFile> // the path and name of MOM SP1 akm file
Response Tester
Use this tool to test your scripts and responses. Test results are displayed on the command-line
screen, or can be saved to an XML file.
Type: Command line.
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File list: MOMXResponseTester.dll, MOMXResponseTool.dll, ResponseTest.exe,

ResponseTest_Readme.doc.
Note: There is a samples folder that contains XML files.
Prerequisites: None
How to install: Copy all of the files to the MOM installation directory on a MOM agent-
managed computer, or the Management Server computer. Register the .dlls by running:
• Regsvr32 MOMXResponseTool.dll
• Regsvr32 MOMXResponseTester.dll
ResponseTest.exe [options...]
Options:
/? // obtain detailed information about the options
/config:<path> // The path to the configuration file. The configuration
file must be of the form described. Press 'c' for more information.
/script:<path> // The path to the script file. The script file must be
of the form described. Press 's' for more information.
/out:<path> // The path to the output xml file. This defaults to
'console'. Press 'o' for more information.
/f // Overwrites the output xml file if it exists.
/q // Suppresses all prompts.
/d // Enables script debugging.
/x // Breaks on first line of script.
Resultant Set of Rules

Use this tool to view the resultant set of rules that are currently targeted to an agent.
Type: Command line.
File list: RSOR.exe, RSOR_Readme.doc.
Prerequisites: This utility communicates directly with the MOM DB Server hosting the
OnePoint database using ActiveX Data Object (ADO).
RSOR.exe <MOMDBServer[\instance]> <TargetAgent>
<MOMDBServer> // the name of the MOM database server that hosts the OnePoint
database
[\instance] // provide the instance name is the database is not the default
instance
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<TargetAgent> // the name of the managed computer whose rules you want to obtain
The output from running this tool is a text file that is created in the following folder:
C:\ResultantSetOfRules. The file naming convention is: COMPUTERNAME RSOR 2004-11-11
HHMMSS.log.
Note
“HHMMSS” is not hard coded, the hours, minutes, and seconds
time stamp is automatically generated when the output is
created.
Rule and Group Toggle Utility

Use this tool to enable or disable any of the following, by name or by GUID:
• Computer Groups
• Rule Groups
• Rules
Type: Command line.
File list: RuleUtil.exe, RuleUtil_Readme.doc.
Prerequisites: None
How to use: Run from the command prompt, as follows:
RuleUtil.exe <Action> [<Specifier>] [<Option(s)>]
<Action>
/list:[<all/computer/rule>] // Lists the computer or processing
rule groups (all/computer/rule arguments are optional), defaults to all.
/enable // Enables the specified computer or processing
rule group
/disable // Disables the specified computer or processing rule
group.
/commit:[<true/false>] // Commits any changes (true/false arguments
are optional, defaults to true), this flag can be combined with the enable or
disable flags.
<Specifier>
/compgroupname:<name> // Specifies the name of the computer
group.
/compgroupid:<id> // Specifies the id of the computer group.
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/rulegroupname:<name> // Specifies the name of the computer

group.
/rulegroupid:<id> // Specifies the id of the computer group.
<Option(s)>
/r // Lists the subgroups as well as the top level groups,
only valid with the 'list' action.
Diagnostic and Maintenance Tools

Cleanup MOM
Use this tool to completely remove previous versions of MOM from the file system and from the
registry; this includes Windows Installer information and COM registrations. The following
versions of MOM can be removed with this utility: MOM 2000, MOM 2000 SP1, beta versions
of MOM 2005, MOM 2005 Release Candidates, and MOM 2005.
Note
You should only use this program when you cannot uninstall
MOM using Add/Remove Programs.
Type: Command line.

File list: CleanupMOM.exe, CleanupMOM_Readme.doc.
Prerequisites: Administrator privileges.
Installation: Not required.
How to use: Copy the file(s) to the %Program Files%\Microsoft Operations Manager 2005
directory. Use the tool as follows:
CleanupMOM.exe [options]
Options:
/i: “<MOM installation directory>” //specify the MOM installation directory
/z:“S” //uninstall MOM server component(s)
/z:“A” //uninstall MOM agent component
/z:“R” //uninstall MOM reporting
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Computer Group Members Utility

Use this tool to list and view members of a specific computer group. This tool also lists the
parent and child computer groups for the specified computer group.
Type: Command line.
File list: CGMembers.exe, CGMembers.xslt, CGMembers_Readme.txt.
Prerequisites: None
How to install: Copy all of the files to %Program Files%\Microsoft Operations
Manager 2005.
CGMembers –CG CGName [–das dasname –out xmlfilename -xslt xsltfilename]
Where:
CGName: // Name of the Computer group to get information about
dasname: // Name of the DAS (default local computer)
xmlfilename: // xml file name (default is console)
xsltfilename: // xslt file name (default CGMembers.xslt)
Management Group Utility

You use this tool to list the management groups that an agent reports to. In cases where a
management group has been decommissioned, without removing configuration information from
its agents, you can use this utility to remove invalid configuration information from the agents.
Type: Command line.
File list: MGUtil.exe, MGUtil_Readme.doc
Prerequisites: None
MGUtil.exe [options]
Used without options, lists all the management groups that an agent reports to.
[options]
/c // Lists all the corrupted Management Group configurations
/r // Removes all the corrupted Management Group configurations
MOM Information Utility

Use this tool for a variety of development and troubleshooting tasks, including:
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• Collect the rules, responses, and VarSet values from the MOM agent into an XML file, for
offline analysis.
• Clear the queues on an agent.
• Run the utility locally at the agent, and put it into maintenance mode.
• Enable script debugging.
Type: Command line.
File list: MOMInfo.exe, MOMInfo_Readme.doc.
Prerequisites: Must be run on the computer on which an agent is installed, or on a Management
Server.
MOMInfo.exe <Action Flag> [<Location>] [<Options>]
<Action Flag> // Flag specifying the action to perform, can be any one of the
following:
/rules // dumps the rules as xml (optional)
/responses//dumps the responses as xml (optional)
/varset // dumps the varset as xml (optional)
/clearqueue // Clears all MOM queues (optional)
/maintenancemode:<timeout> // Sets maintenance mode (optional),
Note: <timeout> is the max amount of time to remain in maintenance mode,
defaults to '-1' (INFINITE), set to 'exit' to exit maintenance mode (optional)
/scriptdebugging:<script>// sets script debugging (optional),
<script> is the name of the script to debug defaults to '*', set to 'off' to
turn script debugging off (optional)
/errorhandling:<mode> // sets error handling (optional),
<mode> is the either off (default), queue, or auto (optional)
[<Location>] // location to run the action on (optional, defaults to agent),

can be any one of the following:
/momagent // returns info from the agent-side (optional)
/momserver// returns info from the server-side (optional)
[<Options>] // can be any one of the following (optional):

/s // suppresses all prompts (optional)
/out:<file> // file to contain the output of the action (required for
rules, responses, and varset actions)
/config:<Config Group> // the configuration or management group to run
the action against (optional)
/server:<server name> // the server to run the action on (optional)
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MOM Inventory
Use this tool to collect all of the information that Product Support Services (PSS) requires to
troubleshoot a CAB file. The following information is collected:
• All of the MOM Trace logs.
• MOM Agent Install logs.
• Registry values and ACLs.
• Directory ACLs for the MOM installation directory.
• Version information for all the binary files in the MOM installation directory.
• Values stored in the OnePoint Configuration table
Type: Dialog.
File list: MOMInventory.exe, MOMInventory_Readme.doc
Prerequisites: This tool requires the .NET Framework v1.1.4322 or later.
MOMInventory.exe
When the dialog opens:

1. Click the Run Collection button.
2. When prompted, provide a location where you want to save the cab file created by this tool.
MOM Trace Log Viewer

Use this tool to filter and view the contents of MOM trace logs (log views that end with an MC8
extension). This enables you to:
• Open more than one log, and tile or cascade the child windows.
• Refresh the contents of the window. MOM trace logs are always being updated when MOM
service is running.
• Filter the view in various ways (by function, by thread, etc.).
• View the detail of each line in a log.
• Search the log file.
• Bookmark specific lines for review.
Type: Dialog
File list: MOMLogViewer.exe, MOMLogViewer_Readme.doc
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Prerequisites: None
MOMLogViewer.exe
After the dialog opens, use File/Open in the dialog (this defaults to %WinDir%\Temp\Microsoft
Operations Manager) and select the log that you want to view.
For more information about applying filters or finding specific text, see
MOMLogViewer_Readme.doc.
Windows Server Cluster Detection

Use this tool to determine why a MOM agent is not detecting the Virtual Server on a Windows
Server Cluster. This tool performs the same checks as the MOM agent service, and provides a
report of configuration problems that may prevent MOM from monitoring the Virtual Server.
This utility can be run on one of the servers in Cluster Group, or it can be run remotely against
the cluster.
Type: Command line.
File list: MOMClusterTool.exe, MOMClusterTool_Readme.doc.
Prerequisites: None
MOMClusterTool.exe /SERVER:<server name>
Run without specifying a server name, the tool performs a simple diagnostic. You
can also use the /SERVER:<server name> switch to identify a server that you want
to diagnose.
Power Tools
Agent Helper
Use this tool to fix an agent, in the event that it is no longer sending heartbeat messages to the
MOM Management Server. A sample Management Pack can be imported that shows how to
configure the two main responses: ReviveAgent, and ReviveDeadAgent.
Type: Management Pack and managed code.
File list: AgentHelper.akm, AgentHelper.dll, AgentHelper_Readme.doc.
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Prerequisites: The following requirements must be met before this tool can be installed:
• Server-side responses must be enabled.
• The MOM Management Server Action Account must have administrative rights on all of the
agents that are to be automatically managed by Agent Helper.
How to install: Copy AgentHelper.akm and AgentHelper.dll to %Program Files%Microsoft
Operations Manager 2005. Import the AgentHelper Management Pack.
How to use: See AgentHelper_Readme.doc for detailed instructions about using this tool.
MOM 2005 Web Part

Use this tool to display events and alerts in Windows SharePoint® Services.
File list: MOM2005WebPartSetup.msi, MOM2005WebPart_Readme.doc.
Prerequisites: See MOM2005WebPart_Readme.doc
How to install: See MOM2005WebPart_Readme.doc
How to use: See MOM2005WebPart_Readme.doc
Operator Console Notifier

Use this tool to be notified of changes in the alert state. The Operator Console Notifier provides a
desktop window that detects changes in alert counters. The alert state is highlighted until a
notification is closed.
File list: OpsConsoleNotifier.msi, OpsConsoleNotifer_Readme.doc.
Prerequisites:
• You must have at least the MOM console installed. The Operator Console Notifier depends
on the MOM binaries.
• Requires the .NET Framework v1.1.4322 or later.
How to install: Run the OpsConsoleNotifier installer.
How to use: After the tool is installed, the following menu options are available:
• Update Counters Now forces a manual update. Normally, counter updates only occur on
the same interval as your Operator console refresh rate setting.
• Show Counters Now forces the notification window to appear, showing the current counter
numbers.
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• Notify on Change, if selected (the default), will cause the Notification window to appear
any time a counter changes.
• Auto Hide Notifications, if selected (the default), will cause the Notification window to
close, a short time period after appearing.
Password Updater
Use this tool to update passwords for:
• Windows services (Account Name)
• COM+ applications (Identity)
• Task Scheduler (Run As)
• AT.exe (Service Account)
• Virtual directories (VDirs) in Internet Information Services (IIS) (Anonymous User and
UNC User)
Type: Command line.
File list: PasswordUpdater.exe, PasswordUpdater_Readme.doc.
Prerequisites: The user password must be changed in Active Directory®, first.
PasswordUpdater.exe [Options]
[Options]
/s <serverName> // server to change passwords on.
/f <serverlistfile> // plain text file containing list of servers, one
per line
/a <accountName> // account name to look for
/p <password> // password to update for the given account name
/n <newAccount> // new account name for changing accounts (optional)
/x <xmlFilePath> // xml file (see format below) to specify servers and
account information.
/- <section name> // do NOT update <section name> objects.
/+ <section name> // DO update <section name> objects.
/t // tell mode: do not actually make changes; just tell what
would be changed
/I // inventory mode attempts to find where passwords are
stored
/v // verbose mode
/r // restart services after update
/? // display this help message
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Note:
Run PasswordUpdater.exe /? To obtain more information about this tool and
view examples.
Task Launcher
Use this tool to run a MOM task from the command line. The task that you want to run must
already exist.
Note that this tool will only work with runtime tasks, or tasks that run on the MOM server or the
MOM agent computer.
Type: Command line.
File list: TaskLauncher.exe, TaskLauncher_Readme.doc.
Prerequisites:
• A MOM 2005 Management Server
• The .NET Framework version v1.1.4322 or later.
TaskLauncher.exe <Action> [<Option(s)>]
<Action>
/list // Lists all the Tasks that are currently available in MOM and
provides task ids.
/run // Runs the specified task on the specified task on the specified
server. If no server is specified, the task is run on the local system.
TaskLauncher.exe /run /server:<TargetAgent> /taskpath:<TaskPath>
<Option>
/server:<server> // Specifies the server name
/taskpath:<taskpath> // Specifies the full path to the target task
/taskid:<taskid> // Specifies the task id of the target task
MOM 2005 Solution

Accelerators
The Microsoft Operations Manager (MOM) 2005 Solution Accelerators deliver additional
benefits for Windows Server System environments that are managed by MOM 2005. You can
obtain this collection of tools from the Microsoft Operations Manager Web site.
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MOM 2005 Service Continuity Solution

This solution provides best practice guidance and automation to help minimize the amount of
time the server is down, in the event of an infrastructure failure. The solution accelerator consists
of a guide, a sample Data Transformation Services (DTS) package (in the form of a binary file), a
test plan, and test case details. This solution provides:
• Increased availability and continuity of the monitoring services within information
technology (IT) operations.
• Automation for rapid failover of MOM 2005 service, across key service layers.
• Various architectural configurations spanning multiple geographical locations.
• Application of IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF)
IT processes into the organization.
Type: Documentation and scripts.
File list: The installation program copies the following files to the destination folder:
CIS_EULA_v4_Service_Continuity.rtf, Establishing MOM 2005 Service Continuity.doc,
Readme.txt, Service Continuity.msi, Test Plan - Service Continuity.doc, and Test Case Details-
Service Continuity.xls.
Prerequisites: See the Readme.txt file provided with the solution.
How to install: Run the Service_Continuity.msi installation program.
How to use: See the Readme.txt file provided with the solution.
Alert Tuning Solution

This tool helps reduce the initial volume of alerts, when you deploy MOM 2005 Management
Packs, by filtering out non-critical or unimportant alerts. This solution also provides prescriptive
guidance for addressing alert noise reduction, as well as review metrics. The solution accelerator
consists of a guide, the Alert Tuning Reports (in the form of a binary file), a test plan, and test
case details. The solution offers increased operational efficiency through:
• A reduction, or prevention, of service incidents through the use of proactive remedial action.
• Faster and more effective responses to service incidents.
• Improved overall availability of services.
Type: Documentation and binary installation file.
File list: The installation program copies the following files to the destination folder: Alert
Tuning Reports.msi, CIS_EULA_v4_Alert_Tuning.rtf, Optimizing MOM 2005 Alert
Volume.doc, Readme.txt, Test Case Details-Alert Tuning.xls, and Test Plan - Alert Tuning.doc
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How to install: Run the Alert_Tuning.msi installation program.
Autoticketing Solution
This solution provides guidance for automated ticket generation, enabling the automated posting
of a request (or ticket) into the Trouble Ticketing (TT) system, used for incident management.
The solution accelerator improves operational efficiency of autoticketing by facilitating quicker
and more effective responses to service incidents, and by improving accuracy and speed in
receiving information. The solution accelerator consists of a guide to help you prepare for, and
implement, autoticketing. The solution offers increased operational efficiency through:
• A reduction or prevention of service incidents through the use of proactive remedial action.
• Faster and more effective responses to service incidents.
• Improved overall availability of services.
Type: Documentation.
File list: The installation program copies the following files to the destination folder: Automatic
Trouble Ticket Generation Using MOM 2005.doc, CIS_EULA_v4_Autoticketing.rtf, and
Readme.txt.
How to install: Run the Autoticketing.msi installation program.
Notification Workflow
This solution is a Microsoft SQL Server™-based Notification Services application that can be
used to extend notification functionalities of Microsoft Operations Manager (MOM) 2005. It
allows a user to subscribe to, and be notified when, alerts associated with specific applications or
Microsoft Windows® services are generated. Whenever an alert occurs, an alert notification is
sent to the subscriber, in the form of an e-mail. The notifications can be sent to the user based on
schedules, schedule overrides, and extended MOM alert properties, according to user selection
when subscribing. The alert properties available for selection include computer name, alert
source, alert severity, Management Pack name, computer group name, device, and alert
description. The solution accelerator includes the Notification Workflow Installation Guide,
Notification Workflow User Guide, Test Plan, Test Case Details, and code.
Type: Documentation and binary installation file.
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CIS_EULA_v4_Notification_Workflow.rtf, Notification Workflow Installation Guide.doc,
Notification Workflow User Guide.doc, Notification Workflow.msi, Readme.txt, Test Case
Details_Notification Workflow.xls, and TestPlan - Notification Workflow.doc.
Prerequisites: See the Readme.txt file that provided with the solution.
How to install: Run the Notification_Workflow.msi installation program.
Multiple Management Group Rollup Solution

This solution allows an enterprise to propagate data from multiple management groups into one
data warehouse, for consolidation and aggregated reporting. In addition, it enables the ability to
store long-term operational data propagated from multiple MOM 2005 management groups, and
to develop additional reports, providing the business with information to analyze infrastructure
reliability, capacity, and behavior. The solution accelerator consists of a test execution report, a
test plan, and test case details.
Type: Documentation.
CIS_EULA_v4_MMGR.rtf, Populating a MOM 2005 Data Warehouse from Multiple
Management Groups.doc, Readme.txt, Test Case Details-Multiple Management Group
Rollup.xls, and Test Plan - Multiple Management Group Rollup.doc.
How to install: Run the MMGR.msi installation program.
Recommended Tools
The tools described in the following table are recommended for maintaining your MOM 2005
environment.
Table 8.1 Recommended Tools
Name Description
Smi2smir.exe Use this tool to compile third-party
management information bases
(MIBs) into WMI format so that MOM
can read them. For example, if you
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have a router MIB, and you want

MOM to receive Simple Network
Management Protocol (SNMP) traps
from that router, you would need to
compile the Cisco MIB into WMI
format.
This tool is included in the
Wbemsnmp.exe setup program
,included on the Windows® 2000
Server installation CD. To run the
Wbemsnmp.exe installation program
on your computer, run the following
command:
expand <cd
drive>:\i386\wbemsnmp.ex_
<targetdir>\wbemsnmp.exe
Where <cd drive> is the letter of
your CD drive and <targetdir> is the
directory where you want the
Wbemsnmp.exe file to be extracted.
To install the Smi2smir.exe tool, run
Wbemsnmp.exe. The Smi2smir.exe
tool is installed to the following
location:
winnt\system32\wbem\SNMP.
For more information about this tool,
open a command-line window and
type:
smi2smir /?
MOM Event Messages Spreadsheet This Microsoft Excel spreadsheet
(MOMEventMessages.xls) extracts events from the MOM
Database that are related to agent
installation. The spreadsheet is
located in MOM 2005 Resource Kit
Documents folder.
MOM 2005 Software Development The MOM 2005 SDK is available for
Kit (SDK) download at the Microsoft
Operations Manager Web site.
OSQL.exe The OSQL utility is a Microsoft Win32
command-line program for
immediate, interactive running of
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Transact-SQL statements and scripts.

Server information tool (Srvinfo.exe) Use this command-line tool to
remotely gather information from a
server, including:
• Service status.
• System uptime.
• Domain membership.
• CPU information.
• Drive size and space availability.
• Installed Hotfixes.
For example, you can use this tool to
check the status of the MOM service,
and to find out when the last restart
occurred.
You can find the Server information
tool in the Windows 2000 Server
Resource Kit . For more information
about how to use this tool, see the
Windows 2000 Server Resource Kit
Tools Help.
Server Controller tool (SC.exe) Use this command-line tool to
communicate with, test, and debug
services. You can use this tool to
manage agent services remotely.
You can find the Service Controller
Resource Kit. For more information
Tools Help.
SNMP Browser tool (SnmpUtil.exe) Use this tool to verify that the
central computer is receiving SNMP
traps. You can find the SNMP Browser
Resource Kit. For more information
Tools Help.
SQL Query Analyzer Use this tool to run queries against
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the OnePoint database. It is

recommended that you do not
directly access the MOM SQL Server
database. You can use this tool to
create and run scripts, stored
procedures, triggers and queries
against the SQL Server database.
You can install this tool from the
SQL Server 2000 product CD by
selecting the option to install tools.
Unlodctr.exe and Lodctr.exe Use these tools to unload, and then
reload, an existing performance
counter DLL. For example, you can
use these tools to troubleshoot
event 1008 on agent computers. For
more information about
troubleshooting event 1008, see
Chapter 8, “MOM Agent
Management”. These tools are
included with Windows 2000. For
more information about using these
tools, open a command-prompt
window and use the following
commands:
Unlodctr /?
Lodctr /?
WMI SDK Use the WMI SDK to develop
applications to monitor and manage
services in the enterprise. The WMI
SDK is available on the MSDN site.
Additional Resources
For the latest information about MOM, see the product Web site at
http://go.microsoft.com/fwlink/?linkid=6727.
To access the MOM core product documentation on the Web, see the Technical Resources section
of the product Web site at http://go.microsoft.com/fwlink/?LinkId=8943.
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To access the Microsoft Operations Manager 2005 Deployment Guide, see the guide on TechNet
at http://go.microsoft.com/fwlink/?linkid=33535
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Tools on the MOM CD

Tools Installed at Setup

Management Module Utility

To export Management Pack objects into an AKM file:

Parameters and options:

To import Management Pack objects from an AKM file:

To regenerate knowledge in rule groups:

Parameters and options:

Operational Data Reports

Set Action Account

Tools Not Installed at Setup

Exchange Management Pack Configuration Utility

Exchange 2000 Management Pack Objects Installation

Active Directory Helper Object

Specialized MOM 2005 Database Creation

How to use: From the command prompt, use as follows:

Resource Kit Tools

The Management Pack Tool

Business activity monitoring (BAM) Wizard

• Copy the Microsoft.EnterpriseManagement.Mom.Bam.dll and regbam.exe to the

Configure Action Account

Convert Management Packs to XML

Type: Command line.

<AkmInputFile> // the path and name of the akm input file

Managed Code Response Utility

Type: Command line.

Management Pack Differencing Tools

/schema: // Whether to validate against MOM XSD (default is 'on')

From Windows Explorer:

Management Pack Version Checker

Management Pack Wizard

Remove Blank Rule Names

File list: MOMXResponseTester.dll, MOMXResponseTool.dll, ResponseTest.exe,

Resultant Set of Rules

Rule and Group Toggle Utility

/rulegroupname:<name> // Specifies the name of the computer

Diagnostic and Maintenance Tools

Type: Command line.

Computer Group Members Utility

Management Group Utility

MOM Information Utility

[<Location>] // location to run the action on (optional, defaults to agent),

[<Options>] // can be any one of the following (optional):

When the dialog opens:

MOM Trace Log Viewer

Windows Server Cluster Detection

MOM 2005 Web Part

Operator Console Notifier

MOM 2005 Solution

MOM 2005 Service Continuity Solution

Alert Tuning Solution

Prerequisites: See the Readme.txt file provided with the solution.

Multiple Management Group Rollup Solution

have a router MIB, and you want

Transact-SQL statements and scripts.

the OnePoint database. It is

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