Microsoft Operations Manager 2005 Operations Guide: Administrator Console Reference

Microsoft
Operations
Manager 2005
Operations Guide
Administrator Console Reference

Authors: James R. Morey, Dan Wesley
Program Manager: Roger Porter
Published: December 2004
Applies To: Microsoft Operations Manager 2005
Document Version: Release 1.0
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Administrator
Console Reference
C H A P T E R 7
This chapter provides reference information about the settings that you can view and change in
the Microsoft Operations Manager (MOM) Administrator console. The chapter covers the setting
value types, value ranges, information about the effects of setting changes, things to consider
when configuring settings, and how the settings relate to one another.
In This Chapter
• Non-Global Settings
• Global Settings
• Agent Global Settings
• Management Server Global Settings
Non-Global Settings
Before examining the individual global settings consider the one instance in which there are no
global settings: agent failover.
The Failover tab, accessed from the Properties page for a Management Server, enables you to
select the Management Server that agents should fail over to, and lists the number of agents that
will fail over. Figure 7.1 shows the Failover tab and lists the alternate Management Server in a
test management group.
Figure 7.1 Failover tab for configuring failover
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6 Chapter 7 Microsoft Operations Manager 2005 Operations Guide
Global Settings
You should not change a global setting without:
• Determining a specific need for the change.
• Assessing the impact of the change.
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Non-Global Settings 7
• Monitoring your MOM environment after the change to determine whether or not the change
should be retained.
Use the following procedures to change a global setting for all the computers in a management
group, or for one computer in a management group.
To change a global setting for all computers
1. In the navigation pane, expand the Administration folder.
2. Click Global Settings.
3. In the details pane, right-click the setting that you want to change.
4. Click Properties to open the property page for the setting.
You can also change settings on an individual server in a management group, and override the
current global settings for that computer. Use the following procedure as an example.
To change a global setting for the Management Server
1. In the navigation pane, expand Administration and Computers.
2. Click Management Server.
3. In the details pane, right-click the name of the Management Server.
4. Select Properties to open the property page for the Management Server.
Agent Global Settings

The information in this section is specific to global settings for agents.
Agent Heartbeat Tab

Configuration Requests
Description: This setting specifies how often the agent requests configuration updates from the
Management Server. Configuration updates include settings and Management Pack changes that
are applicable to the managed computer. This interval also determines when agents receive tasks
to run.
Default: 1 minute.
Override: No.
Impact: A higher value will result in a slightly lower demand on the Management Server, but
this means the rules and configuration settings are not updated as often, and are not synchronized
as often.
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Caution: None.
Recommendations: For typical conditions, use the default setting. During time periods when
you are updating or tuning the Management Packs, you might want to shorten the request interval
so that agents receive changes sooner. If you do not anticipate that configuration changes will
occur on a regular basis, you can lengthen the interval; however, performance gains will be
minimal. Since tasks are received at this interval as well, there will be a delay if this value is
increased.
Heartbeat Interval
Description: How often the agent sends a heartbeat to the Management Server.
Default: 10 seconds.
Override: No.
Impact: A shorter interval increases demand on the managed computer, network, and
Management Server. A longer interval might result in missed heartbeat alerts, depending on the
interval in the Management Pack rule.
Caution: Setting the interval below 10 seconds is not recommended, except for troubleshooting.
The setting must be shorter than the Management Server’s scan interval (which can be
configured on the Management Servers/Heartbeat Checking tab). You cannot set this interval
to 0.
Recommendations: For typical conditions, use the default setting. However, if you are
troubleshooting connectivity problems with an agent, you might want to make the interval
shorter to get more feedback after changes. If your network rarely experiences problems, or the
Management Server is servicing many agents, then you might want to increase the interval to
lower the load on the Management Server.
Responses Tab
Simultaneous responses allowed
Description: The number of rule-based responses that can be run simultaneously on the agent.
This setting is global, but can be overridden per agent.
Default: 5 responses.
Override: Yes.
Impact: Increasing the setting uses more resources. Be sure to monitor for failed responses, and
to increase the setting value, as needed. The value depends on the hardware resources, the
services and applications running on the managed computer, network bandwidth, and other
factors.
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Caution: Setting the value too high can consume resources on the computer, which can cause it
to hang or restart. Do not set this value to 0 because there will be no available queue threads
which will cause the queues to fill.
Recommendations: For typical conditions, use the default setting. If the managed computer,
typically, runs with higher resource consumption, you might want to lower the number of
simultaneous responses to lower resource usage. If the managed computer rarely uses more than
50% CPU, and the rules that apply to the managed computer require a higher than average
number of responses to run, such as file transfer responses, then you might want to increase the
number of simultaneous responses to take advantage of the remaining resources.
Temporary Storage Tab

Maximum Disk Space
Description: The size of the agent cache, in kilobytes (KB), on the disk drive. This cache is used
to store operations data temporarily, while the data is being sent to the Management Server.
Default: 30000 KB.
Override: Yes.
Impact: You might want to increase the value if any of the following are true:
• There are lengthy Management Server outages.
• If the agent needs to process large bursts of event data.
Caution: Decreasing this value by too much might cause WMI or performance counter data to
be dropped. Increasing this value by too much, without cause, might consume needed disk space.
If the file must be greater than 10 megabyte (MB), this might indicate a problem with agent
communications, or it could indicate that the agent is collecting too much data.
Recommendations: For typical conditions, use the default setting.
Service Monitoring Tab

Enable Service Monitoring
Description: Determines whether the agent checks and reports changes in the status of
Windows® services. Service Availability reports use this information.
Default: ON.
Override: Yes.
Impact: If ON, the agent will collect and send information to the Management Server about
Windows services on the managed computer. If OFF, this information will not be collected and
sent. This setting does not significantly affect the managed computer’s performance, unless that
information is sent too often.
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Caution: Many rules in the various Management Packs use the events this generates. As a side
effect, the state view is updated. If the setting is OFF, the state view will work, but in
approximately 80% of the cases it will not.
Recommendations: Unless the specific agent is running under conditions where service status is
either not needed or not relevant, use the default setting, ON.
Status check interval
Description: How often the agent will collect information about the status of Windows services
on the managed computer.
Override: Yes.
Impact: Lowering the value might cause adverse affects on the performance of the managed
computer. Increasing the value by too much might render the feature useless because status
would be irrelevant for effective monitoring.
Caution: Lowering this value to below 10 might lead to performance problems for both the
managed computer and the MOM agent.
Recommendations: For typical conditions, use the default setting. If the managed computer has
many services, and the Management Server is servicing many agents, you might want to increase
the interval to lower resource overhead on the agent and Management Server. If you are
troubleshooting services on a specific agent, you might want to override the global setting and
decrease the interval to get service state data more frequently.
Status reporting interval
Description: How often the agent will send information about the status of Windows services on
the managed computer to the Management Server.
Override: None.
Impact: This value is automatically set to six times the Status checking interval. The agent
collects six sets of data, and sends the average of the values. The multiplier cannot be configured
with this interface, or in the registry.
Buffering Tab
Send event and performance data after
Description: How long event and performance data is cached on the managed computer before
being sent to the Management Server.
Default: 30,000 milliseconds.
Override: Yes.
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Impact: Setting this value to 0 causes event and performance data to be sent constantly.
Increasing this value means that data is held until the packet size is reached OR the queue is full
Caution: Setting the value at 0 might cause the agent to use excessive network bandwidth, and
more importantly, increase latency. In addition, having event data set lower that alert data will
have a negative affect on the Service Level Agreement (SLA) for alert delivery because event
delivery will have a relatively higher priority.
Setting the value too high will increase latency.
Recommendations: For typical conditions, use the default setting. If the managed computer has
adequate resources you might want to increase this value. Typically, higher settings can improve
bandwidth usage but increase latency.
Send alert and any associated responses after
Description: How long alerts, and any associated responses, are cached before being sent to the
Management Server.
Default: 1,000 milliseconds.
Override: Yes.
Impact: Setting this value to 0 causes the alerts, and associated responses, to be sent constantly.
Increasing this value means that the agent cache must hold more data before sending it and,
therefore, must be larger. If you increase this value, you might also need to increase the
Maximum disk space setting on the Temporary Storage tab.
Caution: Setting the value to 0 might cause the agent to use excessive network bandwidth.
Setting the value too high might cause the agent cache to fill up, which will affect performance.
Communications Tab
Packet size
Description: The size of the network packets that are used to transmit data to the Management
Server.
Default: 50KB.
Override: Yes.
Recommendations: For typical conditions, use the default setting. Increasing this size can
improve bandwidth usage but increase latency. Configuring this setting too low will have a
negative impact on both bandwidth usage and latency, depending upon how much data is sent.
Maximum amount of data per second
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Description: The maximum amount of operations data sent, per second, from the agent to the
Management Server. This setting, in conjunction with the Packet size setting, determines how
many packets are sent, per second, to the Management Server.
Default: 1000 KB.
Override: Yes.
Impact: Increasing the value causes the agent to send more operations data, per second.
Lowering the value causes the agent to send less operations data, per second.
Caution: Increasing this value to higher than 100,000 (100 MB/sec) might lead to network
bandwidth problems, depending on your network speed. Lowering the value to below 100 (100
KB/sec) might cause the agent cache to fill up, which can result in operations data not being sent
to the Management Server in a timely manner.
Note
MOM 2005 supports up to 50 agent-managed computers on a
128 KB connection.
Recommendations: For typical conditions, use the default setting. When determining how to
tune this setting, consider the following:
• The number of agents that could send data, simultaneously, on the network segment.
• The total amount of operations data that the agents might send.
• The total amount of network bandwidth that you want the MOM agent communications to
use.
Event Collection Tab

Collect event binary data
Description: Determines whether the binary event data, for all events that have binary data, is
sent to the Management Server.
Range: ON/OFF.
Default: OFF.
Override: Yes.
Impact: If ON, the agent will collect and send the binary event data to the Management Server
for all events that have binary data. If OFF, this information will not be collected and sent. This
setting can impact the managed computer’s performance significantly, especially if many events
with binary data are collected.
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Recommendations: For typical conditions, use the default setting, OFF.
Management Server Global

Settings
The following settings are specific to the Management Server(s).
Discovery Tab
Interval for running attribute discovery
Description: How often the Management Servers will run an attribute discovery against all
agents they service and the agents run attribute discovery for themselves.
Default: 60 minutes.
Override: Yes.
Impact: Increasing the value lowers resource overhead on the Management Server, agents, and
the network; however, the attributes on the agents might become asynchronous more frequently.
Decreasing the value increases resource overhead, but agent attribute information will be better
synchronized in a dynamic environment. This setting should be tuned with the following factors
in mind:
• How often will the attributes change for managed computers?
• What attributes are being collected (depending on rules that are applied to managed
computers)?
• How much resource overhead can the MOM environment incur before performance
degradation occurs?
• How important is it that attributes synchronization is immediate?
Caution: Lowering this value to 5 minutes might present an unnecessary load on resources,
especially if you do not expect attributes to change frequently.
Interval for computer discovery
Description: How often the Management Servers will run an attribute discovery against all of
the agents they manage.
Default: 1 day.
Override: Yes.
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Impact: Increasing the value lowers resource overhead on the Management Server, agents, and
the network; however, the attributes on the agents might become asynchronous more frequently.
Decreasing the value increases resource overhead, but agent attribute information will be better
synchronized in a dynamic environment.. This setting should be tuned with the following factors
in mind:
• How often will new computers be added to the network that will need to have agents
installed?
• How much resource overhead can the MOM environment incur before performance
degradation occurs?
• How important is having computers discovered, and agents installed, immediately?
Responses Tab
Simultaneous responses allowed
Description: The number of rule-based, server-side responses that can be run simultaneously, on
the Management Server. This setting is global, but can be overridden per agent.
Default: 20 responses.
Override: Yes.
Impact: Increasing the value uses more resources. Be sure to monitor for failed responses and
decrease the value, as needed. The value depends on the hardware resources, the services and
applications running on the managed computer, network bandwidth, and other factors.
Caution: Setting the value too high can consume resources on the computer, causing it to hang
or restart. Do not set this value to 0 because there will be no available queue threads which will
cause the queues to fill.
Temporary Storage Tab

Maximum disk space
Description: The size of the Management Server cache, in KB, on the disk drive. This cache is
used to temporarily store operational data while the data is being sent to the MOM Database.
Default: 30000 KB.
Override: Yes.
Impact: You might want to increase the value, if any of the MOM database is down, full, or
unavailable.
Caution: Decreasing this value by too much might cause WMI and performance counter data to
be dropped. Increasing this value by too much, without cause, might consume needed disk space.
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If the file must be greater than 100 MB, this might indicate a problem with agent
communications, or it might indicate that the agent is collecting too much data.
Rule Change Polling Tab

Interval to check for rule changes
Description: The interval for determining how often the Management Server looks for rule
changes in the Management Packs.
Default: 5 minutes.
Override: No.
Heartbeat Checking Tab

Interval to scan for agent heartbeats
Description: The time interval for scanning for agent heartbeats.
Override: No.
Description: Specifies the number of times the Management Server will scan agentless managed
computers. The number of scans is directly linked to the elapsed time for the scans. For example,
completing 2 scans takes 60 seconds.
Number of ping attempts
Description: How many “ping” attempts the Management Server will send to the managed
computer per “ping session.” Each ping is equivalent to a command-line ping command.
Default: 1.
Override: No.
Time between pings
Description: How many seconds MOM will wait between ping attempts during a ping session.
Default: 0 seconds.
Override: No.
Ping time out
Description: How many milliseconds each ping attempt waits to receive a response, before
failing.
Default: 500 milliseconds.
Override: No.
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Number of scans before generating service unavailable

Description: How many scans will occur before MOM will generate a Service Unavailable alert
for a managed computer.
Default: 3 scans.
Override: No.
Notification Command Format Tab

Default command
Description: Enables you to use the Windows Command Interpreter to run the command
specified in the command line.
Default: None.
Override: Yes, but not for different Management Servers.
Caution: The Windows Command Interpreter is available, but using it is not recommended.
Full Path to application:
Description: Specify the path to the external application.
Override: Yes, but not for different Management Servers.
Command Line:
Description: Run the default command. You can change the default by selecting Alert and Event
variables.
Default: $Operator ID$ "Operations Manager Alert on $Source Domain$\$Source Computer$:
$Description$ (view with $Alert URL$).
Database Grooming Tab

Groom data older than the following number of days:
Description: Enables you to configure when data should be groomed, based on age.
Default: 4 days.
Override: No.
Specify when alerts are automatically resolved:
Description: Enables you to configure automatic resolution of alerts, based on age.
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Default: Critical Error alerts (90 days), Error alerts (2 days), Inactive alerts (1 hour), Information
alerts (4 hours), Security Issue alerts (90 days), Service Unavailable alerts (90 days), Success
alerts (4 hours), Warning alerts (1 day).
Override: No.
Web Addresses Tab

Web console address:
Description: Enables you to specify the Web server and port number for the Web console.
Default: http://<computername>:1272
Override: No.
Caution: Changing these setting only changes the links to it from the console or mail responses,
it doesn't change the actual URL - you have to do that yourself.
Online product knowledge address:
Description: Enables you to specify the location for online product knowledge.
Default: http://support.microsoft.com/default.aspx
Override: No.
File transfer server address:
Description: Enables you to specify a URL for the server that is used to transfer files, when
required by a file transfer response.
Override: No.
Caution: The file transfer server must be running Internet Information Server (IIS) 5.0 or later.
Online company knowledge base:
Description: Enables you to specify the location for your company’s online knowledge that you
want to include with the company knowledge you are using with your MOM deployment.
Override: No.
Security Tab
Mutual Authentication Required
Description: You can use this setting to require the agent and the Management Server to
mutually authenticate each other before communication starts.
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Default: Enabled. (This is configured during MOM setup. Click through during setup will
enable mutual authentication. This action will also enable and gray out Block MOM 2000 and
MOM 2000 SP1 agents.)
Override: No.
Block MOM 2000 and MOM 2000 Service Pack 1 (SP1) agents from communicating with the
Management Server
Description: Use this setting to prevent MOM 2000 and MOM 2000 SP1 agents from
communicating with the Management Server.
Default: Enabled.
Override: No.
Disable execution of custom response on Management Server
Description: Use this setting to stop MOM from running custom server-side responses on the
Management Server.
Default: Enabled.
Override: No.
Communications Tab
Encrypted communication port number:
Description: Use this setting to specify the TCP/IP port that agents have to use, when
communicating with the Management Server.
Default: 1270.
Override: No.
E-mail Server Tab

Transport:
Description: Specifies the e-mail transport provider. The only supported option is the Simple
Mail Transfer Protocol (SMTP).
Default: SMTP.
Override: No.
Server name:
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Description: Use to specify the name of the SMTP server. You can specify either the Domain
Name System (DNS) name or the host name for the server.
Return address:
Description: Use to specify the Internet return address for the e-mail sender.
Character set:
Description: Use to specify the character set for e-mail messages.
Range: UTF-8, Windows-1252, ISO-2022 JP.
Default: UTF-8.
SMTP port:
Description: Use to specify the TCP/IP port number on the e-mail server that will be used to
communicate with MOM.
Range: Valid port number range.
Default: 25.
Operational Data Reports Tab

I want to/do not want to send operational reports
Description: Enables you to send weekly operational reports about the management group to
Microsoft. These reports are generated automatically, and are used by Microsoft to understand
customer monitoring environments. They are, in essence, a feedback mechanism.
Default: Off
Override: No.
Alert Resolution States Tab

This tab lists the following Alert Resolution states, along with their ID number, service level,
display flag, and keystroke shortcut. You can add, delete, or modify Alert Resolution states.
The default Alert Resolution states are summarized in the following table.
Table 7.1 Alert Resolution States
ID Display in Shortcut
Resolution State Operator console Keystroke
and Web console
New 0 Yes None
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Acknowledged 85 Yes None

Level 1: Assigned 170 Yes None
to helpdesk or
local support
to subject matter
expert
Level 3: Requires 190 Yes None
scheduled
maintenance
to external group
or vendor
Resolved 255 Yes None
Custom Alert Fields Tab

Custom Fields 1 through 5:
Description: Use these fields to provide custom names for the fields to be displayed in alerts.
The Alert Resolution States and Custom Alert Fields tabs enable you to tailor MOM for your
monitoring environment, and integrate this information with your existing processes.
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Administrator Console Reference

Agent Global Settings

Agent Heartbeat Tab

Temporary Storage Tab

Service Monitoring Tab

Event Collection Tab

Recommendations: For typical conditions, use the default setting, OFF.

Management Server Global

Temporary Storage Tab

Rule Change Polling Tab

Heartbeat Checking Tab

Number of scans before generating service unavailable

Notification Command Format Tab

Database Grooming Tab

Web Addresses Tab

E-mail Server Tab

Operational Data Reports Tab

Alert Resolution States Tab

Acknowledged 85 Yes None

Custom Alert Fields Tab

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