PROCEDURE

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Using Out of Office in Shared Mailbox

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NCR Deployment Services Using Out of Office in Shared Mailbox

Americas Customer Services Work Instruction

WCS Services Work Instructions - RC for Charlotte District 07/30/13 19:41 A7/P7

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Using Out of Office in Shared Mailbox

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General Overview
Activity Description: This documentation contains work instructions on how to use out of office message through a shared mailbox.

Role for Activity:

US Resource Coordinator
Trigger / Input:

Tools: MS outlook

Job Aids:

Process Overview: User will be creating a different profile to access full account of shared mailbox, To allow RC to create an out of office message or creating rule for the mailbox.

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<

>Step by Step Instructions

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Process Step # 1.0

Process or Task

Responsibilit y or Role RC

Actions or Process Steps

Obtaing quicklook ID of shared Mailbox

One way of obtaining Quicklook ID is through the address book on outlook. (see figure 1)

(Figure 1) In the address book scroll to the right of the window to see ID number. (Figure 1.1) Quicklook ID is highlighted in green.

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2.0

Set up new profile

2.1 In setting up new profile, you will need to close MS outlook. 2.2 once MS outlook has been closed. Proceed to control panel and open Mail icon. See Figure A

(figure A)

2.3 Mail Setup window should appear. (see figure A)

(figure A.1) 2.4 click show profiles

(figure A.2)

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3.0

2.5 Mail window should appear. See figure A.3

(figure A.3) On Mail Window Hit Add button and new profile appear. See figure A.4 window will

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Using Out of Office in Shared Mailbox

Deployment Services A Country: US
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4.0

Setting up Out of Office

4.1 Before opening MS outlook go back to control panel and open Mail Icon. See figure A. Follow steps 2.3 and 2.4 to reach 2.5. when you reach the Mail Window; See figure A.3

Figure A.10 In figure A.10 select Prompt for a profile to be used Hit Apply and OK this will allow you to select a profile upon opening MS Outlook. You may revisit this window and undo the prompt by selecting always use this Profile and choose Default Outlook Profile.

4.2 Open MS outlook and it will prompt you to select profile, select your new profile and hit OK.

Figure A.11

4.3 Go to tools Menu Bar and select Out of office Assistant. See figure A.12

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