Business Analyst

Mohammad Abdullah Muhaish

CONTACT INFORMATION
Abu Dhabi, Officers City Mobile: +971561500227 E-Mail: ahsa_hcci@yahoo.com

PERSONAL INFORMATION
Nationality: Saudi Arabia Birth date: 4/4/1981 Gender: Male Passport No: I779666 Marital Status: married

CAREER OBJECTIVE
I would like to join an organization where I can utilize my skills and expertise for 5 years in analysis of SAP system support and net working. I would like to investigate, analyze, evaluate, provide enhanced coordination, and collaborate professionally with departments across the organization to review, develop, recommend, and plan to coop with market circumstances.

SKILLS
Information search and analysis problem resolution Understanding others, team leadership and developing people Influencing, building relationships, motivating, inspiring and communicating effectively Delivering business results on time target Good customer service oriented attitude. Certified Helpdesk Analyst Works collaboratively with others to achieve mutual objectives excellent written and oral communication skills Problem Solving and Decision Making Experience and knowledge of Networking and configuration Excited to work as part of a fast-paced industrial team. Utilization of latest Technological facilities to add value to the business. Configuration skills of any active component according to the available experience documentation. Good knowledge in SAP system basis and user administration SAP R/3 System Analysis and support Technical support for all Windows operating system and Microsoft Exchange 2000. General database and UNIX overview. Troubleshooting of Notebooks & Desktops & Networks.

PROFESSIONAL EXPERIENCE

MOHAMMED ABDULLAH MUHAISH

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September 2004 present:

SAP Computer Center - SAP System Analyst I Saudi Aramco - Contractors: Industrial & Management Methods CO, RMZ Co and Mena Business services Co Providing support to Aramco SAP system users and meeting the SLA target: Serve as subject matter expert to provide support on a broad range of SAP FI, MM, SRV, BI, and PM, Authorization and Hydrocarbon Supply Chain infrastructure products, including network components. Provides SAP user support, troubleshooting, error resolution, and explains how SAP supports the business processes. Identify, develop and communicate with SAP Design team for users incident management solutions. Provide consultation to SAP end-users and application support team on problem ticket routing and priority solution. Consult on the impact of changes to SAP products applications functionality and ensure resolution provided to the users. Monitor and maintain ownership of remedy tickets to ensure providing problem resolution and document solutions. Practice proactive knowledge sharing and provide training and support to team members. Identify process improvements and Service Desk success stories to be shared in the organization. Participate in all team activities that enhance the quality or efficiency of the Service Desk. Supporting SAP operating issues in Oil Supply Planning and Scheduling Department (OSPAS) & make sure that the (OSPAS) morning report is printed on time to be available to SAUDI ARAMCO management members. Provide support to the End Users of Linux Redhat who they using it for Oil simulation.

June 2004 - Sep 2004:

Computer Engineer Al Ahsa Chamber of Commerce Installing-configuring and maintaining Chamber LAN , including windows 2003 environment , Exchange server 2003 , ISA Server 2000.

January 2000 - January 2004

Networking Technician METRA Al Ahsa Solving Problems of Windows 2000 Server, Windows XP Professional.

EDUCATION
Network Engineer 2-6-2004 -New Horizons Training Institute -Al Hufof, KSA MCP Microsoft Certified Professional (70-270) - InstallingConfiguring and Administering Microsoft Windows XP Professional MCP Microsoft Certified Professional (70-290) Managing and Maintaining Microsoft Server 2003 CompTIA Certified Network +

Other courses
Maintenance H.W & S.W

MOHAMMED ABDULLAH MUHAISH

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Computer network (WIN-NT 4.0): Installation WIN-NT server and work station. Desigen web site. Installing, configuring, and administering Microsoft Windows 2000 Profissional. Installing, configuring, and administering Microsoft Windows 2000 Server. Microsoft Approved Course: (Implementing .Microsoft Windows 2000 Server and Professional). Supporting Users Running the Microsoft Windows XP Operating System. UNIX Course. SAP Basic Skills. Several SAP system modual trainging courses

LANGUAGES
English and Arabic

References
Available up on request

MOHAMMED ABDULLAH MUHAISH

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