EVELYN BOZEMAN 6225 Lewisand Circle Raleigh NC 27615 Tel: 9102091768 Email: aftallforthem@gmail.

com OBJECTIVE Seeking a challenging position that will allow me to utilize my vast experience in Office Administration with emphasis in Corporate Billing, Customer Service and Human Resources to grow within the company as an essential team member. WORK HISTORY Dec 2011 To Present OFFICE MANAGER Premier Trade LLC dbaWarp Systems/Computers Raleigh, NC 27604 Responsible for Office Administration, Customer Service, Billing and Collections. Assist in all areas of administrative work including data entry, AP/AR, Business Registration and Licensing ( Articles of Incorporation, HUB, GSA etc. Receptionist duties, file organization, research and marketing.

Nov 2011 Administrative Assistant and Billing Specialist to VEI Vertical Elevator Inspection Inc. Mar 2012 Raleigh, NC 27624 www.verticalelevatorinspection.com Responsible for Office Administration, Customer Service, Assist in all areas of administrative work including data entry, web-design, receptionist duties, file organization, research and marketing. Nov 2011 Regional Membership Billing Specialist Titan Fitness dba Golds Gym/Fitness Connection Raleigh, NC 27615 Responsible for Office Administration and HR. Responsible for training and development of new employees, Corporate and Insurance membership billings, delinquent account collections, while developing a system for organizing and maintaining the Regional Office in an atmosphere where quality customer service is the key. Have trained numerous employees(management and entry level) on company wide operations and systems. Primary contact to maintain the Insurance relations and billing between over a 1000 members and 4 different insurance related organizations. Served as corporate liaison between the finance, IT and marketing departments. Tier 2 customer support for regional area overseeing 6 clubs. Collected well over $4000.00 monthly on delinquent accounts for the Region. Responsible for organizing and filing over 500 new contracts monthly Processing human resources files for the Region. Developed and maintain a system for the Region's 20 plus Company Pay Corporate accounts to simplify the billing process. Collected 15, 000 to 30, 00.00 mthly on corporate accounts.

Oct. 2000 Operation Manager/Corporate Billing Specialist TitanFitness dba Gold's Gym Raleigh, NC 27615 Responsible for Facility Operations from ensuring that the facility prospered guaranteeing quality customer service, office administration, collections and retail management, all while maintaining the Corporate and Insurance Billing for companies whom have entrusted us with the Fitness wellness of their employees. Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Ensured that policies and procedures were followed by all staff. Scheduling and payroll for Kid's Club and Front Desk Staff. Created and updated system for Corporate and Insurance accounts. Performed accounts receivable duties including invoicing, cash application, researching chargebacks. Discrepancies, issuing credit memos, reconciliations and responding to customer requests, Reduced overhead by taking on more responsibility with creative and administrative projects. Staff training of new General Managers, Sales staff and entry level employees on Facility systems and operations. Responsible for resolving customer issues. Responsible for processing payments to Collection, delinquent accounts as well as current accounts. Inventory control of office, cleaning and retail products by maintaining 25% profit margin on retail sales. Assisted Regional President with HR functions. Liaised with vendors to order and maintain inventory of office supplies and retail products.

EDUCATION Sep 1984 University of North Carolina at Wilmington to Wilmington, NC 28403 May 1989 Bachelor of Arts BA degree in Business Administration Sep 1980 Hoggard High School to Wilmington NC 28403 May 1984 Business Administration SOFTWARE/SYSTEM SKILLS Experienced in Microsoft Word, Microsoft Excel, Microsoft Works, Web design, Publisher, QuickBooks etc. Conexions and Fiserv( CheckFree) Billing processing systems, ADP Typing Speed 85wpm

SOCIAL INVOLVMENT Organized team for Race For The Cure , Making Strides and GirlTrek. Implemented various programs to encourage customer growth and retention ie. KAD (Kid Appreciation Day), Birthday Bash

LANGUAGE SKILLS Basic ability to read, write and speak Spanish as well as Portuguese,
with willingness to learn and develop the skills necessary to become fluent.