STUDENT HAND BOOK

Welcome to Toronto and welcome to ILAC. We want to make your time at ILAC as interesting and exciting as possible. This manual gives useful information about our school, classes, accommodations, activities and the city of Toronto. Please take your time to read it thoroughly on your first day at ILAC. Please do not hesitate to ask our staff members any questions you may still have. Any exceptions to these policies will be granted at the discretion of the ILAC Management.

TORONTO CAMPUS MAP

1 MAIN BUILDING
(Exit Rosedale station) 920 Yonge St, 4 floor Toronto, ON, M4W 3C7 Tel: 416 961 5151
nd rd

2 ADVANCED BUILDING
(Exit Bloor station) 771 Yonge St, 1 floor Toronto, ON, M4W 2G4 Tel: 416 935 0011
nd st

3 CUMBERLAND TERRACE BUILDING

(Exit Bay station, Cumberland Terrace) 2 Bloor Street West Toronto, ON, M4W 3E2 Tel: 416 928 5017
nd

4 YORKVILLE BUILDING
(Exit Bay station, Cumberland St.) 101 Yorkville Ave. Toronto, ON , M5R 1H5 Tel: 416 840 4168
rd

2 floor, class: 205-229 rd 3 floor, class: 301-325 th 4 floor, class: 401-425 th 7 floor, class: 701-720

2 floor, class: 101-111 rd 3 floor, class: 112-114

767 Yonge St.

2 floor, class: 501-516

3 floor, class: 601-623

2 floor, class: 115-117

nd

Student Handbook Toronto, 2013

Over the last 16 years ILAC has benefited from a reputation of excellence and dedication to English language

education and university studies preparation in Canada. We are committed to you, the student and we always strive to improve to provide you with excellent education, homestay and overall hospitality. We continue to expand our education programs to help you achieve your future goals. Today hundreds of our graduates have been accepted to Canadian universities and many more return home to be offered excellent international career opportunities. At ILAC, we are all here to provide you with the best service for all your needs. We will make this an experience that you will remember forever. Jonathan Kolber Directors

JONATHAN KOLBER Executive Director Country of birth: Canada Language spoken: English jonathan@ilac.com ILAN COHEN Executive Director Country of birth: Canada Languages spoken: English, French ilan@ilac.com BERNARDO RIVEROS Executive Director Country of birth: Colombia Languages spoken: English, Spanish bernie@ilac.com JOHN FRIEL Director of Studies Country of birth: Canada Languages spoken: English john.friel@ilac.com MARCIO YOSHIYUKI YUDO Program Director Country of birth: Brazil Languages spoken: English, Portuguese, Spanish and Japanese marcio@ilac.com

RAZI SHAWAHDEH Communication Officer Country of birth: Palestine Languages spoken: English, Arab, Hebrew, French razi@ilac.com VITTORIO DI LUZIO Director of Activities Country of birth: France Languages spoken: English, French. vitto@ilac.com MARCELA ALVARADO Camp Director Country of birth: Canada Languages spoken: English, French, Spanish marcela@ilac.com ANA MONTILLA Home stay Coordinator Country of birth: Venezuela Languages spoken: English, Spanish eluisa@ilac.com CAROLYN BERCU Director of University Pathways Country of birth: Canada Languages spoken: English, Spanish carolyn@ilac.com

Student Handbook Toronto, 2013

Our campus ILAC celebrated its 16 anniversary winning the LTM Star English Language School North America 2007, 2008, 2009, 2010 and 2011 awards, a result of the high quality service offered to students and agents from all over the world.
th

ILACs campus in Toronto opened in 1997 and is located downtown, near some of the main public transport stops. Our three buildings, The Main Building at 920 Yonge St, the Advanced Building at 771 Yonge St. and the Cumberland Terrace Building at 2 Bloor Street have80 classrooms, 100+ computers with free wireless internet, daily activities and a friendly environment. Common areas are equipped with tables, filtered water, vending machines, phone booths, and microwaves in order to accommodate students during break and lunch times. There are also numerous restaurants, cafes, coffee shops and fast food places close to ILAC. Just ask our staff for more details.

Social Activities Dept. (Building #1 & #4)

At ILAC we believe that extracurricular activities contribute greatly to your social and academic success. Our activities and trips give you the opportunity to apply your life skills, practice English in real situations, visit major tourist attractions, and familiarize yourself with Canadian culture. Year round activities (CN Tower, Niagara Falls, Quebec, Montreal, Ottawa, New York, Casa Loma, Royal Ontario Museum, Batashoe Museum, Ontario Science Centre, Art Gallery of Ontario), nightlife (clubs, 19+ only) Winter Activities Ski, ice skating, Hockey game, NBA game, Bowling, indoor climbing, paintball, Medieval Times, indoor soccer, basketball, movie night ) Summer Activities (Wonderland, Wasaga Beach, African Lion Safari, Toronto Islands, Algonquin Park Camping, canoe, MLB game, Boat Party (19+ only)

Students must sign up to join the daily activities and excursions. You can sign up at the activities office, room 316 rd on the 3 floor in the Main Building. The preference for activities with limited vacancies will always be given to the first students who sign up or book their trips. Students must know where the meeting points are and preferably arrive 10 minutes before the departure time. ILAC will not refund students who are left behind if they are not on time for activities or trips. When going with ILAC on an activity, students should always respect their Surroundings and colleagues, as well as the activities staff. Students are welcome to invite their relatives and home stay family to join the activities. For more information please contact vitto@ilac.com.

Student Handbook Toronto, 2013

Homestay Dept. (Building #4, 3 floor) ILAC offers this optional service to students who want to live with a Canadian family while they are studying at our school. Your homestay provides you with a first-hand experience of Canadian home life and is a good place for you to practice your English. Despite the cultural differences you may come across in your new temporary home in Canada, try to be open-minded about these differences. Both your host family and you can learn a lot from each other. If you have any problem concerning your homestay, contact the Homestay Coordinator of our campus. As we also appreciate your feedback about this part of our services and we encourage you to fill out the homestay evaluation form after you have been with your family for a week. We are interested in knowing your opinion about where you are staying. It is important to us because it will help the Homestay Coordinator monitor and improve the homestays that we provide to our students. Please fill out the homestay evaluation form after you have been with your family for a week and have had a chance to settle into your home. Please be kind to your host family and respect their rules. Some of the basic things you must have in mind are the following: - You are responsible for paying for any long distance calls that you make. Please buy a long distance phone card like those we sell at the Activities Department. - No guests are allowed to stay overnight, unless your host family gives you authorization for that. Please ask your host family first before making arrangements. - Host families usually eat dinner at a specific time every day and they might expect you to join them. If you are not planning to be back home before dinner, please call to inform them. - Do not pay the family for your homestay. Make your payment to ILAC only and then ILAC and the Homestay Department will pay the family! Payments are made at the front desk with the Homestay Coordinator. Each homestay payment covers 4 weeks of accommodation and meals. Please make your homestay payments to the ILAC Homestay Coordinator at least 2 weeks before the end of the current 4 weeks session. This guarantees that your room is reserved for you. - If you are moving out of your homestay, you must give at least 2 weeks written notice to ILAC before you move out. The first 4 weeks of homestay are non-refundable. - You are expected to leave your homestay as soon as you complete your study at ILAC. If you wish to stay longer, please see the Homestay Coordinator immediately to inform them of your departure date. Extra nights of homestay after your scheduled period are charged on a daily basis. For more information, please contact amontilla@ilac.com.

rd

Student Handbook Toronto, 2013

Academics (Building #1, 2, 3 & 4) English Programs: Intensive English Program: 30 lessons per week (45 minutes/lesson); 26 compulsory lessons + 4 special interest lessons. Power English Program: 38 lessons per week (45 minutes/lesson);26 compulsory lessons + 4 special interest lessons + 8 workshop lessons.

Special Programs for Advanced Students: TESOL Certification:Certificate in Teaching English to Speakers of Other Languages. Open to students who have achieved a TOEFL score of 80 iBT (minimum of 20 on each skill) or 213 CBT or an IELTS score of 6.5 overall. 100 hours of instruction + a 10-hour practicum.Our Diploma course is approved by TESL Canada (www.tesl.ca). Please see our website for entrance requirements. For more information, contact tesol@ilac.com TOEFL Preparation: Students will practice all parts of the TOEFL exam using paper-based practice and computer-assisted exercises. We use an extensive variety of texts and CD-ROMs, including E.T.S. publications. ILAC has a strong reputation for its Exam Preparation courses.ILAC is an official iBT TOEFL Testing Center. Advanced Business English Program: Integrated skills practice (reading, writing, listening, speaking, grammar and pronunciation) with a focus on Business Information. The course targets specific skills for Business, such as writing letters and reports, participating in meetings and seminars, negotiations, presentations and telephone skills. Topics can include International Banking and Finance, Business Communication, Marketing and Advertising, Business Law, International Trade, Management, Globalization, Sales, Production and Business Ethics. Pre-Degree Certificate Program: Completion of high school and successful completion of ILACs Advanced Level required. This is a great education opportunity for students wishing to earn Bachelors Degrees, Masters Degrees, MBAs, Post-graduate programs, or those wishing to transfer to a Canadian university. Pre-MBA Program: This program consists of a 16 week Pre-Degree Certificate Program and a 7 weeks GRE Preparation program at the Princeton Review. For more information please contact Carolyn@ilac.com

Student Handbook Toronto, 2013

ILACs University Pathway Program (Building #3, 2 floor) Students who complete this program will earn a Pre-Degree Certificate. This program meets the English requirement for admission to many of ILACs Partner universities and colleges, gaining direct entry without a TOFEL or IELTS score.

nd

ILACs University & College Partners

For more details please contact Carolyn@ilac.com

Internship Program (Building #1, 4 floor) Students will be placed in companies according to their needs. A minimum of 50% of a students time at ILAC must be spent in the Intensive or Super Intensive English Program, and a maximum of 50% in the Internship. Students should be in the Advanced level at ILAC to be eligible for this program. For more information please contact arda@ilac.com.

th

Student Handbook Toronto, 2013

Student Policy book This short guide book has been created to remind you of the essential rules that all students should follow in order to maintain a respectful and peaceful environment at our school. We are glad to count on your cooperation and we will also be happy to get your feedback during and after your stay at our campus. At ILAC we have an open door policy, which means you are welcome to come and talk to the Executive Directors whenever they are free to talk. If no one is available at the time you wish to see them, please make an th appointment with the ILAC staff at the front desk (4 floor). Our International Counselors are also here to make sure you have a great time in Canada.

Passing levels ILAC has 17levels from Introduction to English to High Advanced English. Each level is based on a 4-week cycle, with Cambridge tests in the second and fourth weeks. Students must achieve a minimum score specific for each level on their tests and have a high level of attendance in their classes including electives - to pass to the next level. If students fail, they will remain in the same level for further practice and ESL skills development.

Class changes Class changes can be made depending on the availability in other classes. If you wish to make changes to your main classes, you should take a Change of Class Request form beside the Director of Studies office. After you fill it out and attach it to your schedule, leave it in the collection tray. Class changes can be requested every week between 2pm. Wednesday and 3:00 p.m Friday. These changes will be processed as soon as possible. Changes to your schedule will be made where possible by the Director of Studies at the time of request. All decisions made by ILAC management are final.

Student Handbook Toronto, 2013

Payment of fees If you are a new student, you must pay the total amount of your fees before your first day of school. If you want to stay longer at ILAC, you must pay your fees when extending your stay. Homestay payments are to be made to ILAC only.

Program changes Students wanting to change their program must speak to an International Counselor. It is the students responsibility to know what program they are registered in including all lessons, times of classes and duration of program. In case of any questions regarding your program of study, please ask the International Counselors. If you need to withdraw from the program, please speak directly to the General Manager or to your counselor as soon as possible. For refunds please refer to the policy found in the brochure.

Vacation and extensions All vacation requests must be received in writing with 4 weeks notice and with a valid reason. The request must be for a two-week period beginning on a main course or midterm start date (please consult an ILAC brochure for start date information). The request must be approved by the General Manager and confirmed with the international student counselors. ILAC is not responsible for travel plans you make if your request is not approved. If you would like to stay longer at ILAC, please speak to the General Manager or Director of Marketing at least 21 days before the next term begins, so that we can make sure there will be space for you. Please find vacation forms at the reception desk.

Certificates and Letter of Study At the end of your studies at ILAC, you receive the following: Certificate of Achievement (Intro to Advanced) We provide a Certificate of Achievement to students who have successfully completed the program and have met all the necessary requirements. To receive this certificate you need to have passed the examinations at your level and attended at least 80% of your classes.

Student Handbook Toronto, 2013

Academic Letter of Study Upon request, we can provide a Letter of Study that states you studied at ILAC. It indicates the total number of lessons you studied per week, the length of your study, results and attendance. Please request this through an International Counselor. Requests should be made at least 48 hours in advance. Respect each other At ILAC everybody should respect each other - considering the differences of nationalities, preferences, religions and opinions. Please be kind to your classmates, homestay family, teachers and other staff members. If you ever feel bad about being mistreated, harassed or bullied by anybody at ILAC or elsewhere, please let us know immediately

Only English Students must speak English at all times at ILAC. If you speak English all the time, you may get green cards and win prizes. If you do not, you may get yellow cards. The first yellow card means youll have a meeting with an English Only Policy (EOP) Counselor. The second yellow card will lead you to a 1-day suspension. An eventual third yellow card will lead you to further suspensions from ILAC with no compensation for missed classes. Students responsibilities and participation You can maximize the classroom instruction you receive at ILAC through your cooperation and active participation in and out of class. One way of doing this is by taking advantage of the varied resources and programs offered by ILAC. ILAC has computers that you can use for additional practice of class material. Along with these resources, the school offers a wide variety of extra-curricular activities and services. Your class at ILAC is the first step in learning to speak, read, and write in English. Your instructor will present and explain certain grammar structures and vocabulary in class. Your cooperation is needed to help make the classroom experience productive and pleasant. Your instructor will use only English in class. Speaking your native language in class will only slow down your learning, especially at the lower levels. Remember: if you, your classmates, and your teacher work together as a team, your class time will be very productive. Academic integrity International Language Academy of Canada is committed to a high standard of academic integrity in the academic community. In becoming a part of the academic community, you are responsible for honesty and independent effort. Failure to uphold these standards includes, but is not limited to, the following: plagiarizing written work or projects, cheating on exams or assignments, collusion on an exam or project. Plagiarism includes submitting a paper, report, or project that someone else has prepared, in whole or in part. Collusion means inappropriately collaborating on assignments designed to be completed independently. Your teacher will talk about these guidelines in class

Student Handbook Toronto, 2013

Be on time ILAC teachers only tolerate from 0 to 10 minutes of delay after classes start. Beyond that point, classes cannot be interrupted by students arriving late. - Students cannot enter their morning classes more than 10 minutes after they begin. - Students cannot be late from the break. - Students cannot enter the elective or super-intensive classes more than 5 minutes after they begin. Attendance ILAC teachers will keep a record of your class attendance each day. To pass the course, students must attend class regularly and complete all assignments. Missed tests and incomplete assignments will be counted as zero unless arrangements have been made in advance. Because it is so important for you and your classmates learning, it is essential that you come to class every day, on time. If you are more than ten minutes late to class, you will be marked late and you will have to wait until the next session begins. This will count as a partial absence. If all students are on time, learning begins, and no ones time is wasted. Regular absences will result in a lower certificate being issued and repetition of the same level. Students involved in extracurricular activities must be in attendance and on time of that event. The only exception to this rule would be a medical appointment with an accompanying note from the doctor. Smoking is strictly prohibited at ILAC. Smoking is prohibited in all public buildings, elevators, lobbies, stairwells, shopping malls, cinemas, restaurants and sports facilities unless a sign says that you may smoke. Smokers are required to stand outside a building 9-12 feet from main entrances or on the roadside away frompublic access. If you are blocking the main entrance to the ILAC building whether you are smoking or not, you will be asked to move. Remember that only people who are 19 years or older are allowed buying cigarettes, as well as alcoholic beverages in Canada Use the stairs Since there are many other offices and people in the Main Building, we appreciate your selfjudgment and cooperation in taking the stairs instead of the elevators. Sometimes, ILAC staff will direct you to use the stairs.

No loitering Anti-loitering policy Loitering by students in the front of ILAC buildings is not permitted at any time. Hanging out in front of any ILAC building is not permitted Students may pass through these areas briefly while going to and from school but may not loiter in these areas. During break times and after classes students are allowed to hang out only in the areas designated on the campus map . Please do not block the sidewalk or the entrance to the main building. People need to be able to enter the building and pass on the sidewalk.

Student Handbook Toronto, 2013

10

Respect for School Property Vandalism in any form will not be tolerated and is punishable by suspension. Students found guilty will have to pay for any damages and replacement costs. WRITING ON WALLS, desks, tables, chairs or in elevators and washrooms, etc, is considered vandalism. Student Integrity When walking on the sidewalks, stay to the right so others can pass. Leave and enter the class quietly, as other classes are in session. Dropping, throwing, spitting things on the school property or the sidewalls is not allowed by law. Use the bathroom quickly and quietly. (No loitering in the bathroom.) DO access the second and third floor only via the stairway. Loitering (hanging out) is not permitted in and around the lobby and front of the Main building; students can hang out only at the areas designated on the campus map. Students will be responsible to pay for any damage they may cause to school property and/or personal property. Illicit drugs Drugs are not tolerated and are taken very seriously in Canada. Getting caught under the influence or in the possession of any illegal drugs will result in the immediate contact of police and notification of your parents or guardian (where applicable). You may be fined, arrested, jailed (if convicted) and/or deported from Canada. At ILAC or in your homestay, any use of drugs will result in immediate suspension or expulsion. Other consequences may apply with no refund of fees. Respect for Community Please show respect for our neighbors. Please do not block the sidewalk or the entrance to the buildings. People need to be able to enter the building and pass on the sidewalk.

Fire alarm Students may only activate the alarm if they see a real fire in the building. You will see fire alarms and emergency exits in all buildings including ILAC. The misuse of the alarms is a serious issue since all buildings have to be evacuated and firefighters will arrive as soon as the alarm goes off. Misuse of fire alarms in any building whether it is private or public property will result in fines of $500 - $1,000 and upward for repeat offences. In case of fire, the alarm will go off and all students have to follow the staffs instructions to evacuate the building using the stairs only.

Student Handbook Toronto, 2013

11

Students under 18 years old Students under 18 years old have to follow a special handbook given to them at their arrival by the Director of Camps

Personal Valuables ILAC will be not responsible for any lost articles. Keep your valuables always with you.

Libraries Library services are free and open to the public. Most libraries also have CD and movie sections. You can have a library card and have access to the references; you need to show your passport and your Homestay letter. The Toronto Reference Library is the largest reference library in Canada and it is located in the center of ILAC campus. Hours of operation - Toronto reference Library: Monday to Thursday: 9:30 a.m. 8:30 p.m. Friday: 9:30 a.m. 5:30 p.m. Saturday: 9:00 a.m. 5:00 p.m. Sunday: 1:30 p.m. 5:00 p.m.

Post Offices Post offices sell stamps and money orders. You can send letters, parcels, and registered mail from any post office. The cost of sending a letter or parcel depends on the destination and weight. The closest post office to ILAC Toronto is located at Bloor and Yonge (underground).

Health It is very important that you have health insurance during your stay in Canada. If you do not have any, you can buy private insurance here in Toronto on your first day of class. Guard.me is the emergency medical card you can purchase at ILAC for the cost of $15 per week (subject to change). Ask at the front desk for details. There are 2 main ways to get healthcare in Canada: Doctors office or Walk-in clinic: you dont need to have an appointment you can simply go to a doctor for the following cases: cold, sore throat, fever, sprains, mild stomach or head pain, pulled muscles. Hospital Emergency Room: only for major problem/injuries; most serious cases are seen first. Always carry an ID and your insurance policy number with you In order to make a claim and receive the reimbursement from the insurance company you need to save all the original bills or invoices, the receipts showing the payments and the reimbursement information. If you have Guard.me Student Guard insurance, you can make your claim directly online www.guard.me (for

Student Handbook Toronto, 2013

12

amounts less than $1000). If you need help you can call: 1-877-873-8447 or email: info@guard.me. Clinic List Downtown Area

Appletree Medical Group 275 Dundas Street West Toronto, Ontario, M5T 3K1 Phone: 647-722-2370 Appletree Medical Group 1971 Queen Street East Toronto, Ontario, M4L 1H9 Phone: 647-722-2370

Appletree Medical Group 4G Spadina Avenue Toronto, Ontario, M5V 3Z9 Phone: 647-722-2370 Appletree Medical Group 2045 Dufferin Street Toronto, Ontario, M6E 3R4 Phone: 647-722-2370

Appletree Medical Group 140 The Esplanade Toronto, Ontario, M5A 4P5 Phone: 647-722-2370 Crescent Town Health Centre 4 The Market Place (Crescent Town) Toronto, Ontario, M4C 5M1 Phone: 416-690-3412

Note: if you have Guard.me Student Guard you dont have to pay at the above clinics. You can find a more detailed clinic list at: http://www.guard.me/clinic_search.php Pharmacy or drugstore: is where you can buy over-the-counter medicines and prescription drugs. You can find a Shoppers Drugmart located at Bloor and Yonge (underground). Environment Please keep our school and city clean; use the appropriate garbage container or recycling bin for your trash. Please wash your hands regularly and use our hand sanitizers disposed around the school and in our classrooms.

Avoid the use of open hands or closed fist to cover your cough or sneeze. This spreads germs through the air and makes it easy to transfer them to other surfaces through touching.If you don't have a tissue available, cough or sneeze into the fold of your arm. This traps germs within the easy-to-wash fibres of your clothes

Banks The safest place to keep your money is in a bank. Most banks are open Monday to Friday from 9:00 am to 4:00 pm. Some are also open evenings and Saturdays. You can exchange most foreign currencies at any bank. There are different banks near ILAC and they offer different exchange rates. You can call around to find the best rate for your money.

Student Handbook Toronto, 2013

13

Safety Canada is a very clean and safe country. However, use the same caution that you would take in your own country. Be aware of the people around you and of your surroundings. Try to appear as though you know where you are going, even if you do not. The following tips may be helpful: Do not carry large sums of cash. Try to plan your cash needs so that you use the bank machine during daylight hours. If you must use the bank machine after dark, go with someone you know. When you are in a restaurant or outside the school, keep your purse or backpack beside you. Use caution when you travel on public transit at night. When you go out at night, go with another person. Stay on streets that are well lit. If you are going out alone, tell someone where you will be and what time you will be home. Call if you are going to be late. Do not give your address or phone number to strangers, such as people you meet in bars or on the street. Students are responsible for their own belongings left behind or forgotten at school.

Police stations 11 Division, 209 Mavety St. 12 Division, 200 Trethewey Dr. 13 Division, 1435 Eglinton Av. W. 14 Division, 150 Harrison St. 51 Division, 51 Parliament St. 52 Division, 255 Dundas St. W. 53 Division, 75 Eglinton Av. W. 54 Division, 41 Cranfield Rd. 55 Division, 101 Coxwell Av.

Student Handbook Toronto, 2013

14

Nightlife

In Ontario, the minimum age to enter night clubs is19 years old, this is also the legal drinking age. (For tourists, passport is strongly recommended.)

Tipping It is the custom in Canada to give a tip for good service to your bartender, server, taxi driver or hairdresser. You put the tip on the table when you leave the restaurant, bar or club. The rule is to give 15% of your total bill before taxes. Retail taxes In Ontario, all prices quoted are in Canadian dollars and do not include sales taxes. HST (Harmonized Sales Tax) at 13% (included PST.8% and GST.5%).

Visitor tax refund Visitors to Ontario are eligible to claim a rebate of the 8 per cent Retail Sales Tax (RST) paid on goods permanently removed from Ontario within 30 days of purchase. The RST paid on each invoice is $50.00 or more (minimum purchases of $625.00 on a same bill)(Location: Sears Eaton Centre290 Yonge and Dundas Streets - Lower Level)

Most stores are open during the following times: Monday Wednesday: Thursday Friday: Saturday: Sunday: 9:00 am 6:00 pm 9:00 am 9:00 pm 9:00 am 5:00 pm 12:00 pm 5:00 pm

Corner stores and small neighborhood grocery stores may open earlier and close later than regular stores.

Shopping malls are open during the following hours: Monday Friday: 9:30 am 9:00 pm Saturday: Sunday: 9:00 am 9:00 pm 12:00 pm 5:00 pm

Shopping malls such as Eaton Centre (Dundas station), Yorkdale Mall (Yorkdale station) or Dufferin Mall (Dufferin station) have most of the things you might want.

Student Handbook Toronto, 2013

15

Cell Phones Cell Phones in Canada are offered in two ways: 1) Pay as You Go. This option is more expensive and requires you to buy a phone. 2) Monthly. This option is cheaper but requires a 2+ year term contract. You can find all wireless providers at Eaton Shopping centre (Dundas subway station)

Car Rentals To rent a car in Canada, you must be 25 years of age or older, have adrivers license and own a major credit card (Visa, MasterCard or American Express). Located in Yonge & Bloor PATH

Stores

Names

locations

Electronic

Yonge & Dundas

Department

Yonge & Dundas

Grocery

Varies

Home, Office

Yonge & Davenport

Gym

Varies

PATH is downtown Toronto's underground walkway linking 27 kilometers of shopping, services and entertainment. Follow PATH and you'll reach your downtown destination easily in weatherproof comfort. For more details check the website: http://www.toronto.ca/path/

Student Handbook Toronto, 2013

16

Transit Toronto Transit Commission (TTC) is the name of the company that runs public transport in Toronto. Transport includes buses, streetcars and the subway. The subway system is linked with buses and streetcars to get you around Toronto on one fare, provided its a one way trip with no stopovers.

Although the subway and regular buses and streetcars stop running at around 1:30 am everyday, TTC provides a late-night service called the Blue Night Network. Buses and streetcars run on most major routes every night from about 1:30 am to 5:00 am and service is provided every 30 minutes or better. The transit stops of the Blue Night Network are marked with a reflective blue band. Regular Price Student Price Weekly Metro Pass $38.5 $30.50 Single fare Tokens/Tickets Day pass Monthly Metro Pass $128.50 $95.75 $3 3 for $ 7.95 or 7 for $ 18.55 $10.75

Fares

Student metro pass: In order to be eligible for discounted metro pass, a student needs to apply for a TTC student ID. Student must bring ILAC acceptance letter or ILAC schedule, plus a piece of photo identification (e.g. passport) to the TTC's Sherbourne Station Photo ID Facility where the Student is photographed for the card. Photos are taken at the TTC Photo Centre, at a cost of $5.25. Students can buy discounted metro pass in any subway station upon showing the TTC student ID card.

Operational hours of TTC Photo center: Monday - Friday: 3:00 pm - 7:00 pm, Saturday: 10:00 am - 4:00 pm, First and last business day of each month (Monday to Friday, only): 11:00 am 7:00 pm. For more information please visit www.ttc.ca.

Student Handbook Toronto, 2013

17

Problems Resolution Policy Students

Step 1: Identify the issue and person/s involved is the issue related to? * Academics (your English studies) * Homestay * Visas * Activities * Personal issue Step 2: Approach the staff member concerned and tell them your problem be clear in your report and state whether you wish this problem to be discussed with other members of staff if necessary: Academics (Director of Studies) Homestay (Homestay Coordinator or General Manager) Visas (International Counselors or General Manager) Activities (Activities Coordinator) Personal issue (International Counselors) A confidential written report may be compiled depending upon the issue and level of importance and placed on student file for future reference (only for follow-up or reoccurrence of issue). Follow-up action will be taken as necessary and recorded. Step 3: If problem is not resolved in the meeting, you may direct your problem directly to the Principal of ILAC at: jonathan@ilac.com Step 4: If problem is not resolved in meeting with Principal of ILAC, please direct your issue to Languages Canada at: Telephone: 604-574-1532 English 613-845-0288 French Mailing Address Languages Canada 5886 169A Street Surrey, BC Canada V3S 6Z8

Student Handbook Toronto, 2013

18

International or National call

You can buy an international calling card for $5-$10. 011+Country code+ Area code+ Number Tip: To avoid spending quarters in the phone booth use the Toll free# (Elsewhere 1866----- or Other Regions 1877------).

Toronto Pearson International Airport It takes approximately 30 minutes to travel between the airport and the city by taxi. This costs around $ 60. You can also choose to use public transportation, which takes longer, but costs only $ 3. (Kipling subway station, Bus #192 Airport Rocket)

Taxi Dial 416-TAXICAB to call any cab. (Charge is $4 minimum)

Harbour Water Taxi Dial (416 203 TAXI) Charge is $15.00 per person as of July 10, 2013.

Ferries to Toronto Islands For season schedule and fares visit: http://www.toronto.ca/parks/island/

Toronto Weather

Month Av.Max. Av.Min.

Jan. -1 -7

Feb. 0 -6

Mar. 5 -2

Apr. 11 4

May 18 10

June 24 15

July 26 18

Aug. 25 17

Sept. 21 13

Oct. 14 7

Nov. 7 2

Dec. 2 -4

If you need more information about Toronto city (neighborhoods, restaurants, sightseeing, concerts, nightlife..) Visit the two official city websites: www.toronto.ca/ or www.toronto.com

Student Handbook Toronto, 2013

19

Immigration Canada If you are studying on a student visa or a tourist visa, the law says you cannot work legally in Canada. Exceptions may be made in the case of internships or work& study programs. See International Counselors for more information. Not all students need a student visa. It is important to know this because it can save you time and money. 1) Tourist status: If you are studying at ILAC for less than 180 days, you may attend as a tourist. 2) Student status: If you intend to study for longer than 180 days, you must obtain student authorization. If you are on a student visa, you must attend classes for the period of studies indicated on your Letter of Acceptance. If you leave the school before the end of the period of studies indicated on your Letter of Acceptance and remain in Canada, you must change the status of your visa. If you do not do this, you may be reported to the Enforcement Branch of Canada Immigration.

The ILAC office can provide the application form you need to extend your student visa. When you have completed your application form, be sure to bring it to the ILAC office. We can check it for you to make sure everything is in order. Canada Immigration charges a fee of approximately $125 (subject to change) to process your application. If you currently have a tourist visa and would like to change your status to a student visa, you must leave Canada in order to do so.ILAC students with tourist visas usually visit the nearest Canadian Consulate in the USA. You may need to apply for a US visa well in advance because the application process takes several weeks. For more information visit www.cic.gc.ca/ or call 1888-242-2100 For USA visa contact: United States Consulate in Toronto Non-Immigrant Visa Unit 225 Simcoe Street (Saint Patrick Subway Station) Tel: (416) 595-1700 Hours: Monday-Friday, 8:45 am 12:00 pm APPLY ONLINE FOR AN APPOINTMENT http://www.consular.canada.usembassy.gov/toronto.asp

For more information contact info@ilac.com

Student Handbook Toronto, 2013

20