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Telekom Malaysia deploys Claritys integrated Next Generation OSS and consolidates seven inventory systems in two years in preparation for NGNs
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TELEKOM MALAYSIA
As a result of deploying Claritys solution, Telekom Malaysia is able to: Consolidate and retire 7 legacy inventory systems in 2 years Quickly map between the requirements of new commercial products and the capabilities of the deployed technologies Establish, maintain & enhance an accurate baseline of the network inventory at almost 1,000 sites
CASE STUDY
TELEKOM MALAYSIA
Telekom Malaysia overhauls its Inventory Management Systems with Claritys Unified OSS
In 2006, Telekom Malaysia initiated a major OSS transformation. Its vision was to accelerate the growth of broadband services, whilst protecting themselves from agile new entrants. Telekom Malaysia realized that accurate network inventory data was a prerequisite for delivering broadband services at the required pace. Simultaneously, it would allow them to become an innovator within the national market and focus on their customers experience as a key differentiator. The first and key component of this transformation is the Network Inventory System (NIS), supplied by Clarity International. By exposing accurate reference data through an NGOSS aligned architecture, Telekom Malaysia is able to reduce time to provision, reduce impacts of planned network activities on customer services, reduce time-to-market for new products and better exploit Next Generation Network (NGN) technologies. This system is instrumental in Telekom Malaysias aggressive roll-out of NGNs. The following are seen as key drivers for the NIS as Telekom Malaysia seeks to exploit the potential for growth in the broadband and data communications sector: Increase operational efficiency by improving the quality of network and service configuration information Consolidate and retire legacy inventory systems and file-based stores by deploying one centrally maintained database Use data migration and audits to establish accurate inventory baselines and then maintain and enhance this with controlled process, automation and autodiscovery Support rapid growth in broadband and data services though: Enhanced end-to-end knowledge of network reach, capacity and capability Standardisation, control and monitoring of provisioning activities Exploit investments in NGN by supporting an aggressive roll-out of new technologies in the network Proactively assess the impacts of engineering on customer services and mitigation of potential outages Simplify implementation of an extensive product catalogue Align to architectural best practices, such as TMF NGOSS
CASE STUDY
Taking a service by service approach allowed Telekom Malaysia to gradually introduce the network inventory at the same time as gradually retiring legacy databases.
Why Clarity
Telekom Malaysia appreciates the challenges faced in deploying an NIS. Consequently, Telekom Malaysia was looking for a partner that could assist in the potentially risky areas of data audit, cleansing and migration and systems integration. Claritys products were also significant in Telekom Malaysias decision: A single inventory system could accurately and completely document both the legacy and NGN, providing with a strategic inventory solution Out of the box capabilities to map the customer and their address to the access network to quickly determine the feasibility of broadband supply and the reach of the network A customer to service to network mapping, which could be used to stem revenue leakage as well as improve service quality levels A pre-integrated solution, offering modular assurance and fulfillment upgrades, reducing the integration costs Also, of key importance was Claritys reputation for taking on and delivering challenging OSS projects in Asia Pacific.
Factors important to Telekom Malaysias selection of Clarity were: A cost effective solution Strength and reputation in the Asia Pacific region and ability to support the project and system in the long-term Experienced and innovative migration team and a delivery team rich in technical knowhow Commitment to assist in the data cleansing activities Tried and tested preintegration of the solution components
CASE STUDY
TELEKOM MALAYSIA
CRM
Over 100 Products Faster introduction of new technologies & network vendors
Claritys solution has enabled Telekom Malaysia to migrate and consolidate data from many sources, including databases, files and manually gathered data. This has allowed the retirement of 7 legacy databases and the removal of less efficient and less accurate file-based inventory records.
Claritys solution has enabled Telekom Malaysia to migrate and consolidate data from many sources, including databases, files and manually gathered data. This has allowed the retirement of 7 legacy databases and the removal of less efficient and less accurate file-based inventory records. As a result of ongoing activities, Claritys solution will: Expose accurate inventory information to the OSS through integration to 21 systems focused on assurance, asset management (SAP), GIS, order management, CRM (Siebel), network test and network provisioning Utilise strategic SOA architecture, based on Sun Java System Integration Suite
CASE STUDY
TELEKOM MALAYSIA
ANI E-TRANS
ASAS Alert
SAMS eQUEST
FRAUD Billing
DW INMS
SMART WebSTAR
Telekom Malaysia and Clarity are working together to gather and cleanse data from almost 1,000 exchanges, PoPs and sites, by: Training Telekom Malaysias staff to perform data audits Employing Claritys innovative templates to guide Telekom Malaysias staff through data auditing Tracking the audit/cleansing process, in terms of sites audited, regional completeness and level of quality achieved Demonstrating its value as a consolidated inventory system, the NIS will serve 9 order management and CRM systems supporting both traditional and next generation services and 12 OSS platforms will be dependent on Claritys solution for accurate reference information.
Quicker realisation of business benefits and reduced risk were achieved through phased delivery, first addressing traditional wireline business services (carrier interconnect, frame relay and managed leased line), then residential services.
CASE STUDY
TELEKOM MALAYSIA
Successful OSS transformations rely on the customer and vendor working together to overcome challenges that may not have been foreseen at the start. This applies particularly to data migration and integration; areas where projects can fail through a lack of flexibility and collaboration. Telekom Malaysia and Clarity have worked hard together to achieve a high quality of data and ensure that the right information is available where and when it is needed.
Business Benefits Realised
By consolidating legacy inventory systems onto one platform, providing structured workflow and exposing accurate reference information into the OSS through strategic SOA/EAI, Telekom Malaysia have achieved numerous business benefits. Although technical in nature, these benefits combine with and complement those from the wider OSS transformation, helping Telekom Malaysia: Meet demands for broadband services using existing legacy infrastructure Prepare for the NGN technologies and services, confident that the OSS will allow exploitation of potential Defend market share against agile new entrants By consolidating many inventory systems into one, Telekom Malaysia has reduced its IT and maintenance costs. Exposing the single inventory system into the strategic SOA/EAI will further reduced the cost and lead-time for integration of new systems in fact, almost half of the interfaces to the NIS will exploit the strategic SOA/EAI platform. Transforming over 100 products with independent and hard-coded workflow and screens into 40 generic and centrally managed network services has reduced time-to-market for new services and reduced the impacts of adding new technologies and vendors. By virtue of this approach, it has been possible to implement all necessary modifications to the inventory system for new products in a few days rather than weeks or months.
60 50 40 30 20 10 0
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51 53 55 57 59 61 63 Managed Leased Line Frame Relay Point of Interconnect
700 600 500 400 300 200 100 0 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07
Frame Relay
Point of Interconnect
Number of Orders
CASE STUDY
TELEKOM MALAYSIA
1,000
800
Number of Activities
600
400
200
May-07
Jun-07
Proactive
Jul-07
Aug-07
Sep-07
450 400
Completed Infrastructure Tasks
14 12 10 8 6 4 2 0
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Days from Feature Introduction Cumulative Impacts Managed Proactively Number of Planned Events
Chart 5: Increase in Customer Impacts Proactively Handled, Clarity Planned Events Management.
600
CASE STUDY
TELEKOM MALAYSIA
100 80 60 40 20 0
Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07
Number of Users
The Future
As a result of the NIS, Telekom Malaysia has a consolidated inventory system which allows them to model their diverse, multivendor and multi-technology network in one system. A rich supply of accurate reference network, service and customer information is exposed into the OSS via their strategic EAI platform which utilises an NGOSS styled architecture. Having addressed traditional business services, Clarity is now focusing on residential services including broadband. Beyond this, Claritys system can help Telekom Malaysia build a comprehensive inventory solution for its NGN. This includes the deployment of WiMAX technology as a means to increase the penetration of broadband services in areas where the copper network infrastructure is not suitable and deployment of valueadded services such as VoIP. Potential exists for Telekom Malaysia to deploy Clarity flow-through provisioning and assurance solutions. In particular, Claritys solutions for field-force logistics and SLA management will be very relevant for Telekom Malaysia, as it deploys sophisticated services to an increasingly technology aware and demanding population.
We are aggressively rolling out NGN infrastructure inc. Digital Local Switches, Broadband Wireless & IP MPLS. Clarity provides accurate organisation-wide visibility of this infrastructure. The same day its deployed, we can have infrastructure assigned to customers, generating revenue & managed 24 x 7.
CASE STUDY
TELEKOM MALAYSIA
Deployment of Claritys solution to date has been very successful and our phased approach has allowed for a more concise and consolidated roll out. Moving toward unified OSS has ensured we can rationalise and better manage our assets; with over 31 million kilometres of network, including 8.7 million exchange lines to track, the completion of the second phase of roll out will ensure that Clarity can help us monitor and utilise the network more efficiently.
Abdul Latib Tokimin, Vice President, NW Operations, Telekom Malaysia Wholesale
The Group promotes 3 major platforms i.e. education, sports development and community/nation building. Under education, TM has spent some RM800 million to develop Multimedia University with more than 20,000 students. TM has also provided scholarships to over 10,000 graduates pursuing academic programmes locally and overseas. On the sports front, TM is actively contributing towards the upliftment of football at all levels while under the community/nation building platform, the Group contributes towards causes that bring value to the community and nation at large. For further information on TM, visit www.tm.com.my
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About Clarity
Clarity is a global provider that enables its customers to simplify their operations with an award winning unified telecommunications management solution. It enables Service Providers to reduce the cost and risk of operations and improve the customer experience across fixed, mobile, data and converged networks. The Clarity portfolio is used to build and manage network deployments; develop, sell and charge for innovative products; fulfil orders through to network activation; and assure the quality of customer services. The portfolio supports next generation and legacy networks and is pre-integrated to reduce the cost, time and risk to deploy and manage the solution.
Claritys solutions currently help operators around the world manage over 250 million subscribers. The product portfolio is network and service neutral, driven by templates and workflows that are rapidly configurable, allowing telecom companies to dramatically cut time to market for new services. Established in 1994, Clarity has offices throughout Asia, the Middle East, Europe and North America. For more information, please visit us at www.clarity.com
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