DAKOTA STATE UNIVERSITY COLLEGE OF BUSINESS AND INFORMATION SYSTEMS MADISON, SD 57042

INFS 724 Fall, 2003

Dr. Terry Dennis Office: East Hall 10 Office -- 256-5114 Internet: terry.dennist@dsu.edu Office Hours: Mon 9:00-10:00 & 1:30-3:30; Tues 8:00-10:00; Thurs 8:30-10:30; Fri 9:00-11:00 and by appt. INFS 724 Project and Change Management Tuesday, 6:00 PM to 10:00 PM CREDIT HOURS: 3 credits COURSE DESCRIPTION: A study of the principles and techniques used in managing information systems and organizational change projects. The course introduces the use of scheduling, resource-allocation, and capacity planning in the design, development, and implementation of information systems and/or other organizational changes. It also deals with people problems brought about by organizational change and how to deal with them. Project management software will be used in this course. PREREQUISITES: None TEXTBOOK AND OTHER MATERIALS: Information Technology Project Management, Kathy Schwalbe, 3rd edition, Course Technology/Thomson Learning, Boston, c2003. New Perspectives on Microsoft Project 2002, Rachel Biheller Bunin, Course Technology/Thomson Learning, Boston, c2003. Note: These books may be purchased as a package ISBN # 0-619-24031-8 ADDITIONAL READINGS/CASES: To be assigned. LEARNING OBJECTIVES: Upon completion of this course, the student should: 1. 2. 3. 4. 5. 6. understand the principles of project planning understand the principles of project control be familiar with generic project management concepts and tools be familiar with concepts and tools unique to information systems projects be familiar with the relevant principles in managing organizational change be familiar with the use of project management software TCB 109 DDN

INSTRUCTIONAL METHODOLOGIES: Lecture, class discussions, and team and individual exercises, and written case analyses.

Class Preparation: The class will be taught in a classroom (DDN studio) and transmitted to remote sites using V-Tel. Announcements, questions (and answers), asynchronous discussions, etc. can be found/posted on the course WebCT site http://webct.dsu.edu under INFS 724 / Discussions. The course web site located in WebCT (see URL above). All students are expected to have read the assigned chapters and Web pages prior to the class meeting date and are expected to prepare for and contribute to class and/or online discussions. [Lack of preparation or contribution will result in a reduction or loss of the class participation portion of the grade points.] Class Videos: Videos of each class will be posted on the course WebCT site under Videos. Videos may be viewed using RealPlayer. A free download of RealPlayer can be obtained from the web site: www.real.com - you have to look for the free one (dont be fooled by an offer of a free trial on the one that you have to pay for). Additional Work/Assignments: This course is approximately 45 hours in length. Because we meet every other week, there will be only 32 contact hours during the classes and final exam period. The remaining 13 hours (approximately) will be made up with off-week assignments that will be posted on the course web site. Team Projects/Papers/Presentations: Some exercises, projects and/or case studies will be assigned on a team basis. COMPONENTS OF COURSE GRADE*: Assignments 60 % Midterm 20 % Final Exam 20 % *I reserve the right to change this distribution during the course after notification. GRADE SCALE 90 100% 80 89.9% 70 79.9% 69.9% and below A B C F

ADA: If there is any student in this class who, due to a disability, has need for non-standard note taking, test taking, or other course modification, please feel free to come and discuss this with me privately, as soon as possible. Also, please contact the DSU ADA Coordinator, Robert Jackson, 256-5823, located in the Student Services Center (TC). The web site for a student requesting accommodation is http://www.departments.dsu.edu/student_services/Development/americans_with_disabilities.htm POLICIES AND PROCEDURES: 1. Attendance: Regular class attendance is strongly encouraged. It is expected that you

will attend class and complete assignments on time. Projects/assignments that are handed in late will not receive full credit. Students will receive some credit for late projects/assignments, so all work should be turned in for evaluation. Class and group participation will affect your final grade. 2. Academic Dishonesty: All forms of academic dishonesty will result in an F for the course and notification of the Academic Dishonesty Committee. Academic dishonesty includes (but is not limited to) plagiarism, copying answers or work done by another student (either on an exam or on out-of-class assignments), allowing another student to copy from you, and using unauthorized materials during an exam. 3. Exams: Exams will cover the information presented in lectures and readings and cases discussed in class. You need to either take the exams on campus or arrange for a proctor if you are at a remote site. You will need to notify me of the proctor's name, e-mail address, and telephone number at least one week before any exam that you want to take at a distance. 4. Make-up Exams: If, due to circumstances beyond your control, you are unable to take an exam at the scheduled time, YOU MUST CONTACT THE INSTRUCTOR PRIOR TO THE EXAM. Students will be asked to justify their absences; make-up exams must be taken within one week. Unexcused absences on the day of the exam (i.e., failure to notify the instructor prior to the exam period) will mean an automatic zero for the exam. COMPUTER SKILLS/EXERCISES: All assignments are to be prepared making full use of the library and computer facilities available on this campus. LINKS TO OTHER SOURCES OF INFORMATION Graduate Catalog: http://www.departments.dsu.edu/registrar/catalog/01-02grad/default.htm Library: http://www.departments.dsu.edu/library/ Distance Education: http://www.departments.dsu.edu/disted/ DDN Schedules: http://www.video.dsu.edu/ddn-gec_schedule.htm Computer Services Support: http://support.dsu.edu/ Student Handbook: http://www.departments.dsu.edu/student_services/handbook/00_01handbook/Default.htm DEWT Student Guide: http://www.departments.dsu.edu/disted/studentguide/guide.htm Campus Policies: http://www.departments.dsu.edu/registrar/catalog/01-02schedule/ Semester Calendar: http://www.departments.dsu.edu/registrar/catalog/schedule/2003_fall_semester_calendar.htm

Telephone Numbers: DDN Video help number: 1-800-567-8345 DSU DDN number: 1-605-256-5814 (class origination room) DSU GEC number: 1-605-256-7333 IMPORTANT DATE/INFORMATION Drop/Add date is 9/12/03
Withdraw date is 11/10/03

COURSE SCHEDULE/TOPICS: This is a tentative course schedule. I reserve the right to make adjustments throughout the semester if it should be necessary. Out-of-class assignments and due dates will be announced in class or posted on the web site. DATE September 16 LECTURE MATERIAL and READINGS Administrative introduction; overview of course objectives and content; introduction of generic project management concepts, the context of IT projects, and PM process groups. [Read Schwalbe: Chapters 1-3; Tutorial 1] Project integration and scope management, including project plan content, change control process, project selection methods, a project charter and work breakdown structure. [Read Schwalbe: Chapters 4-5*; Tutorial 2] Project schedules and time management, including network diagrams, dependencies, critical paths, and completion times. [Read Schwalbe: Chapter 6*] Project cost management, including estimating costs and earned value management. [Read Schwalbe: Chapter 7*; Tutorial 4]

September 30

October 14 October 28

November 11* *Veterans Day (No classes) see below for alternate arrangements November 15 (Saturday morning, 8:00 to 12:00) MIDTERM EXAM Project quality management, including tradeoffs, quality assurance, quality control, and Six Sigma. Project human resource management and team development. [Read Schwalbe: Chapters 8*-9; Tutorial 3] Project communications management and project risk management, including sources of risk, qualitative and quantitative risk analysis processes, and a portfolio strategy. [Read Schwalbe: Chapters 10-11*] Project procurement management and outsourcing. [Read Schwalbe: Chapter 12; Tutorial 5]

November 25

December 9

December 16** FINAL EXAM **to be arranged Tutorials are from Microsoft Project 2002; * indicates a primary topic/chapter (i.e., more important in the current professors opinion).