G.CHS.002.

Sales Order Processing B2B in Web Channel

G.CHS.002.Sales Order Processing B2B in Web Channel

Type: EPC Status: In process Last change: Jan 6, 2011 5:28:31 PM

G.MKT.007.Campaig n Execution

Web Shop Established

Campaign Code Published

Log on to Web Shop

System Identify Customer

Catalog Browsing Required

Quick Order Required

Order from Template Required

Click on Catalog

Conduct Quick Order Entry

Select Order Template

Quick Order Entered

Check Product and Quantities in Template order

Personalized Product Proposal Maintained

Top-N List Maintained

Display Personalized Product Proposals

Display Top-N List of Products Update required Update not required

Personalized Products Displayed

Top-N List Displayed

Update products and

1/26/11: 2:28:13 PM

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G.CHS.002.Sales Order Processing B2B in Web Channel Update products and quantity

Browse Catalog

Product and Quantity updated

Select Product

Display Cross/UpSelling

Cross / Up-Selling Products Displayed

Add Product to Shopping Basket

Configure Product

Update Shopping Basket

Shopping Basket Updated

Determine Pricing

Check Availability and display Availability Details

1/26/11: 2:28:15 PM

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G.CHS.002.Sales Order Processing B2B in Web Channel

Select Payment Method

Credit Card Selected

Cash On Delivery Selected

Invoice Selected

Capture Credit Card Details

Credit Card Details Captured

Perform credit check

System Sets Delivery Block for Credit Card Payment Completion

Credit Check OK

Credit Check not OK

Credit Card Related Delivery Block Set

Display Warning Message to Customer to contact Sales Representative

Warning Displayed.

Save Order

Order Saved

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G.CHS.002.Sales Order Processing B2B in Web Channel

Check Order Value

Display and email Order Confirmation

Order Confirmation Sent

Web Order Value More then Direct Delivery Limit

Web Order Value within Direct Delivery Limit

Send Alert To Call Center Manager

G.QOR.011.Sales Order Processing

Check Order

Order Checked

Confirm Order Details with Customer

Order OK

Order Cancellation Required

Order Modification Required

Change Order Status to Released

Send Alert to Sales Representative

Change Order Status to Canceled

Update changes in the order

Order Released 1/26/11: 2:28:18 PM

Alert Sent to Sales

Send Cancellation

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G.CHS.002.Sales Order Processing B2B in Web Channel

Order Released Alert Sent to Sales Representative Send Cancellation update to customer

G.QOR.011.Sales Order Processing

Order Canceled

1/26/11: 2:28:19 PM

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