EILEEN OWEN

64 Jefferson Ave.
Pompton Lakes, NJ 07442
Home: (973) 839-1351 Eileeno64@yahoo.com Cell: (973) 432-8240

SUMMARY

Sales Assistant/Customer Service Representative with experience in flavor/fragrances

manufacturing, medical supplies, and furniture sales businesses. Demonstrated skills
include excellent customer relations, detail oriented order placement on numerous
operating systems, and defined time management skills. Adept at thriving in fast paced
environments and generating results. Enjoys a reputation for working effectively with
executive level management and outside sales teams. Possess basic knowledge of SAP,
JD Edwards, AS400, Stolz system and Microsoft Office.

PROFESSIONAL EXPERIENCE

HERTZ FURNITURE SYSTEMS, Mahwah, NJ 2006-2008

Sales Assistant
• Assisted customers with inquiries regarding furniture questions.
• Entered orders in absence of sales personnel.
• Follow-up with customers on pending orders.
• Handled damaged goods issues.
• Negotiated with vendor for pricing margins.
• Worked closely with sales representatives on order creation and fulfillment.
• Warehouse delivery scheduling for rush orders and meeting time restrictions.
• Control of installation process with necessary personnel.
• Approval of discounted delivered orders through account receivable.
• Acquired prepayment approval on new accounts.

NCO FINANCIAL SYSTEMS, Ramsey, NJ

2004-2006
Profile Manager
• Collections for American Express.
• Managed two hundred files per day.
• Responsible for running and reading credit reports.
• Heavy data entry and phone use.

COSMETIC-ESSENCE INC
EDI Specialist
2002-2004
• Responsible for 18 accounts.
• Dealt directly with all accounts maintaining orders and components.
• Secured production manufacturing times to meet customer delivery dates.
• Coordinated daily manufacturing with micro release approval for shipping.
• Processed information from Electronic Data system.

MANA MANUFACTURING / BENTLY LABS, Mahwah, NJ

2001-2002
Customer Service Representative
• Responsible for 97% of all accounts.
 • Deals directly with accounts maintaining orders and mass moves of components.
• Compiles information on new accounts for costing.
• Worked with planning to secure manufacturing and delivery times.
• Contacts customers for new or additional business.

EILEEN OWEN
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Home: (973) 839-1351 Eileeno64@yahoo.com Cell: (973) 432-8240

MEDICAL LOGISTICS INC.

2000-2001
Customer Service Representative
• Provide prompt and efficient response to customer inquires.
• Locate medical supplies and reroute back to customers.
• Proactive approach for meeting delivery schedules.

CHR HANSEN INC., Mahwah, NJ

1999-2000
Customer Service Representative
• Processed all orders
• Assisted customers, brokers, and sales representatives.
• Coordinate customer complaints with support group.
• Monitor, coordinate, and update customer files.
• Research and confirm order history for special requirements.

EDUCATION

Diploma, Cathedral High School, New York, NY

VOLUNTEER/COMMUNITY ACTIVITIES

Little League Assistant Softball Coach, Girls and Boys Scout Leader, Cheer leading
Coach, Lunch room aid, Chaired several PTA programs, and CCD instructor.

COMPUTER SKILLS

Microsoft office, SAP, JD Edwards, Stolz System, and AS400