Assignment 2

Maintenance Service Department at Grupo Rey

Process Mapping (Garbage Collection) Case study

By Leisa Aparicio Alessandro Francolini Abel Carr Bryan Da Silva Gerardo Arias Walterio Valencia

IE-631 Advanced Quality Control, Dr. Surej Alexander, PhD - Spring 2011 Department of Industrial Engineering, University of Louisville

IE 631 MEEM/MSIE UofL

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Session Group Assignment

Apply each step to selected processes within your organization: Define boundaries Brainstorming customer needs Map current processes Improve process map Map improved processes Description Group Rey is a Panamanian supermarket and retail stores chain, which includes several other services such as food products processing and manufacturing facilities, bakeries, and agricultural production facilities for processing of meat products, fruits, and vegetables. As the company has being expanding its scope, several companies within the group have been created to satisfy the needs and proper functioning of the retail stores, pharmacies, and bakeries. One of the key support sections of the company is the maintenance department which amongst its duties is responsible for the collecting of disposals in each of the stores as well as for the functioning, and maintenance of the equipment. Customer Focus Customers:
1. 2. 3. 4. 5. 6. Supermarkets (18) Mr. Precio (10) Romero (15) Dulceria Rey Agroindustrial Rey CEDI

IE 631 MEEM/MSIE UofL

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Customer needs and expectations:

1. 2. 3. 4. 5. 6. 7. Clean and tidy image. Free from unpleasant smells. Elimination of waste and scrap Germ-free and vector free facilities. Adequate collection of garbage and waste. Free leachate. Properly capped landfills.

Service features that respond to the customers needs and expectations:

1. Reasonable cost of operations. 2. Daily collection (reliable, safety).

Requirements of the supplier:

1. 2. 3. 4. 5. 6. 7. Garbage collection vehicles. Trained and qualified staff. Workshop equipment and facilities adequate for reliable maintenance and repairs. Elimination of waste in sanitary landfill. Planning of routes and methods of collection. Daily frequency of collection. Separate process of solid waste from organic waste collection.

Requirements for the Maintenance department meet customers expectations

1. Collection trucks. 2. Trained and qualified staff. 3. Written manual of operations. 4. Suitable design of the area of waste disposal in each of the points. 5. Minimizing downtime of vehicles for repairs. 6. Regular Inspection Service. 7. Routes planning of and methods of collection. 8. Limiting the direct transfer distances economically viable. 9. Employee monitoring collection. 10. Selection of appropriate collection garbage techniques. 11. Optimizing the size of the resources (trucks, personnel). 12. Safety equipment and tools for workers.

IE 631 MEEM/MSIE UofL

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Processes Flow Mapping (Garbage Collection) Boundaries:

1. Beginning point: truck inspection. 2.Ending point: disposal of garbage

Improvement recommendations for the garbage collection process flow map Main enhancements to the operations will derive from execution process changes which are detailed as follows: 1. Implement a comprehensive Start of shift Quick inspection checklist for the truck to be performed by each driver daily. 2. Improve the supply and procurement processes for fleet spares and parts to assure that downtime is minimized during truck repairs. 3. Communication improvement to reduce waiting time by proper scheduling for collection route 4. Organize a schedule for collecting non-organic waste by the third party subcontractors to avoid delays in coordination as well as excessive accumulation of waste using extra storage space at facilities.. 5. Eliminate the practice of leaving garbage collection trucks with undisposed waste at the maintenance station, which is a health concern to the operation. If the truck ends up all the collection points in its route should go directly to dump the garbage disposal station at the sanitary landfill.