Financial Supplement 11 2012

Contents
Page
Section
Section
Group
1.1
Income statement
1.2
Balance sheet
11
1.3
Liquidity and funding
16
1.4
Capital and RWAs
17
1.5
Return on equity and earnings per share
20
Divisions
2.1
UK Retail
23
2.2
UK Corporate
26
2.3
Wealth
29
2.4
International Banking
31
2.5
Ulster Bank
33
2.6
US Retail & Commercial ( Sterling)
36
2.7
US Retail & Commercial (US Dollar)
39
2.8
Total Retail & Commercial
42
2.9
Markets
45
2.10
Direct Line Group
48
2.11
Central items
50
2.12
Core
51
2.13
Non-Core
54
2.14
Allocation methodology for indirect costs
62
Section 1 - Group
Section 1.1 - Income statement
Summary consolidated income statement
2010
Net interest income

Non-interest income (excluding insurance net premium income)
Insurance net premium income
Non-interest income
Total income
Operating expenses
Profit before insurance net claims and impairment losses
Insurance net claims
Operating profit before impairment losses
Impairment losses
Operating profit/(loss)
One-off and other items
(Loss)/profit before tax
Tax credit/(charge)
(Loss)/profit from continuing operations
Profit/(loss) from discontinued operations, net of tax
(Loss)/profit for the period
Non-controlling interests
Preference share and other dividends
(Loss)/profit attributable to ordinary and B shareholders
Q3
m
3,404
3,290
1,289
4,579
7,983
(4,096)
3,887
(1,142)
2,745
(1,953)
792
(2,171)
(1,379)
261
(1,118)
2
(1,116)
(30)
-(1,146)
Q4
m
3,578
2,560
1,272
3,832
7,410
(4,081)
3,329
(1,182)
2,147
(2,141)
6
(12)
(6)
7
1
-1
11
-12
2011
Full year
m
14,200
13,266
5,128
18,394
32,594
(16,710)
15,884
(4,783)
11,101
(9,256)
1,845
(2,094)
(249)
(663)
(912)
(28)
(940)
(61)
(124)
(1,125)
For analysis of return on equity and earnings per share refer to section 1.5.
RBS Group - Q3 2012 Financial Supplement
Q1
m
3,302
3,662
1,149
4,811
8,113
(4,121)
3,992
(912)
3,080
(1,947)
1,133
(1,249)
(116)
(423)
(539)
10
(529)
1
-(528)
Q2
m
3,233
3,459
1,090
4,549
7,782
(3,892)
3,890
(793)
3,097
(2,264)
833
(1,511)
(678)
(222)
(900)
21
(879)
(18)
-(897)
Q3
m
3,078
1,979
1,036
3,015
6,093
(3,821)
2,272
(734)
1,538
(1,536)
2
2,002
2,004
(791)
1,213
6
1,219
7
-1,226
2012
Q4
m
3,076
1,664
981
2,645
5,721
(3,644)
2,077
(529)
1,548
(1,692)
(144)
(1,832)
(1,976)
186
(1,790)
10
(1,780)
(18)
-(1,798)
Full year
m
12,689
10,764
4,256
15,020
27,709
(15,478)
12,231
(2,968)
9,263
(7,439)
1,824
(2,590)
(766)
(1,250)
(2,016)
47
(1,969)
(28)
-(1,997)
Q1
m
3,007
3,186
938
4,124
7,131
(3,984)
3,147
(649)
2,498
(1,314)
1,184
(2,588)
(1,404)
(139)
(1,543)
5
(1,538)
14
-(1,524)
Q2
m
2,973
2,536
929
3,465
6,438
(3,877)
2,561
(576)
1,985
(1,335)
650
(751)
(101)
(290)
(391)
(4)
(395)
5
(76)
(466)
Q3
m
2,873
2,653
932
3,585
6,458
(3,639)
2,819
(596)
2,223
(1,176)
1,047
(2,305)
(1,258)
(30)
(1,288)
5
(1,283)
(3)
(98)
(1,384)
Section 1.1 - Income statement (continued)

Net interest income
2010
Q3
m
Q4
m
2011
Full year
m
Q1
m
Q2
m
Q3
m
2012
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Loans and advances to customers

Loans and advances to banks
Debt securities
4,720
153
702
4,754
167
690
18,925
591
3,250
4,594
172
636
4,541
164
705
4,505
154
712
4,336
207
691
17,976
697
2,744
4,252
148
617
4,117
134
523
3,968
110
451
Interest receivable
5,575
5,611
22,766
5,402
5,410
5,371
5,234
21,417
5,017
4,774
4,529
961
328
733
175
(26)
928
287
866
(18)
(30)
3,723
1,330
3,277
417
(181)
831
259
817
185
8
857
245
863
190
22
921
245
897
175
55
922
228
794
190
24
3,531
977
3,371
740
109
917
180
698
190
25
870
154
511
225
41
860
127
410
216
43
Interest payable
2,171
2,033
8,566
2,100
2,177
2,293
2,158
8,728
2,010
1,801
1,656
Net interest income
3,404
3,578
14,200
3,302
3,233
3,078
3,076
12,689
3,007
2,973
2,873
2.03%
2.88%
0.92%
2.02%
2.96%
1.02%
2.01%
2.91%
1.02%
2.03%
3.05%
0.72%
1.97%
2.99%
0.83%
1.84%
2.94%
0.50%
1.84%
2.90%
0.42%
1.92%
2.97%
0.63%
1.89%
2.91%
0.31%
1.95%
2.94%
0.24%
1.94%
2.92%
0.41%
676,290
661,380
689,958
658,578
661,672
663,956
664,613
662,222
641,369
612,995
587,291
3.30
3.35
3.29
3.33
3.28
3.21
3.13
3.24
3.15
3.13
3.07
(1.44)
(1.57)
(1.48)
(1.57)
(1.60)
(1.69)
(1.64)
(1.63)
(1.57)
(1.47)
(1.44)
Interest spread of banking business

Benefit from interest-free funds
1.86
0.17
1.78
0.24
1.81
0.20
1.76
0.27
1.68
0.29
1.52
0.32
1.49
0.35
1.61
0.31
1.58
0.31
1.66
0.29
1.63
0.31
Net interest margin of banking business
2.03
2.02
2.01
2.03
1.97
1.84
1.84
1.92
1.89
1.95
1.94
Customer accounts
Deposits by banks
Debt securities in issue
Subordinated liabilities
Internal funding of trading businesses
Net interest margin

- Group
- Retail & Commercial
- Non-Core
Average interest-earning assets
Average yields, spreads and margins of the
banking business
Gross yield on interest-earning assets of banking
business
Cost of interest-bearing liabilities of banking
business

Non-interest income
2010
Q3
m
Q4
m
2011
Full year
m
Q1
m
Q2
m
Q3
m
2012
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Fees and commissions receivable

Fees and commissions payable
- banking
- insurance related
2,044
2,053
8,194
1,642
1,700
1,452
1,590
6,384
1,487
1,450
1,403
(493)
(118)
(392)
(57)
(1,892)
(319)
(181)
(79)
(238)
(85)
(204)
(100)
(339)
(234)
(962)
(498)
(179)
(111)
(201)
(113)
(209)
(132)
Net fees and commissions
1,433
1,604
5,983
1,382
1,377
1,148
1,017
4,924
1,197
1,136
1,062
442
866
(29)
219
217
(165)
649
229
1,486
1,863
1,598
1,123
203
649
487
231
375
2
634
208
441
33
(309)
117
308
76
(215)
73
1,327
760
597
629
225
672
253
114
211
428
179
113
134
378
231
26
1,498
930
6,070
1,570
1,219
282
242
3,313
1,264
931
769
338
369
1,394
322
350
327
308
1,307
301
261
163
22
(4)
390
(83)
(293)
(9)
(212)
(405)
533
68
(25)
234
224
(27)
195
(148)
(22)
275
6
(65)
179
150
(139)
883
81
32
240
(26)
(88)
262
72
(21)
510
9
(111)
49
17
-(351)
29
5
29
11
10
(42)
50
(106)
90
69
41
(241)
11
(2)
(2)
15
7
82
11
2
(3)
18
8
85
5
9
(8)
14
5
92
(5)
(15)
-15
6
(24)
22
(6)
(13)
62
26
235
5
(4)
(2)
16
(4)
60
18
(5)
(4)
17
5
29
(1)
(4)
(2)
12
7
86
Foreign exchange
Interest rate
Credit
Other
Income from trading activities
Operating lease and other rental income
Changes in the fair value of securities and other
financial assets and liabilities
Changes in the fair value of investment properties
Profit/(loss) on sale of securities
Profit/(loss) on sale of property, plant and
equipment
(Loss)/profit on sale of subsidiaries and associates
Life business profits/(losses)
Dividend income
Share of profits/(losses) of associated entities
Other (loss)/income
Other operating income
Non-interest income (excluding insurance net
premium income)
359
26
1,213
710
863
549
405
2,527
725
469
822
3,290
1,289
2,560
1,272
13,266
5,128
3,662
1,149
3,459
1,090
1,979
1,036
1,664
981
10,764
4,256
3,186
938
2,536
929
2,653
932
Total non-interest income
4,579
3,832
18,394
4,811
4,549
3,015
2,645
15,020
4,124
3,465
3,585

Credit and other market gains/losses
2010
Monoline exposures
Credit derivative product companies
Asset-backed products
Other credit exotics
Equities
Banking book hedges
Other
Net credit and other market gains/(losses)
2011
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
191
(15)
160
(2)
(15)
(123)
(54)
(57)
(38)
33
21
11
(70)
(78)
(5)
(141)
235
77
(17)
(82)
(455)
(130)
(40)
66
(168)
1
(29)
2
(67)
(21)
36
8
(2)
(9)
285
(230)
(5)
(51)
(7)
(11)
73
(17)
(243)
(19)
(22)
(8)
1
(36)
(82)
(670)
(85)
29
(175)
(11)
(1)
188
(128)
(38)
31
20
(1)
-(155)
(63)
31
37
(69)
3
(22)
(48)
21
(199)
17
16
1
(14)
(45)
142
(178)
(388)
(298)
230
(248)
(409)
(725)
(271)
(131)
(203)
Note:
The net credit and other market losses shown above are included in the 'Income from trading activities' line of 'Non-interest income' within the Income statement.
2012
Q3
m

Operating expenses
2010
Q3
m
Q4
m
2011
Full year
m
Q1
m
Q2
m
Q3
m
2012
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Operating expenses
Staff costs
- wages, salaries and other staff costs
- social security costs
- pension costs
Total staff costs
Premises and equipment
Other
1,860
153
153
2,166
596
869
1,742
165
152
2,059
636
938
7,726
669
561
8,956
2,276
3,716
1,992
191
137
2,320
556
865
1,824
168
107
2,099
563
834
1,693
144
126
1,963
584
858
1,574
134
73
1,781
575
838
7,083
637
443
8,163
2,278
3,395
1,897
190
134
2,221
550
819
1,751
154
131
2,036
523
936
1,677
148
118
1,943
552
770
Administrative expenses
Depreciation and amortisation
3,631
465
3,633
448
14,948
1,762
3,741
380
3,496
396
3,405
416
3,194
450
13,836
1,642
3,590
394
3,495
382
3,265
374
Operating expenses
4,096
4,081
16,710
4,121
3,892
3,821
3,644
15,478
3,984
3,877
3,639
General Insurance
Bancassurance
1,092
50
1,151
31
4,698
85
912
--
793
--
734
--
529
--
2,968
--
649
--
576
--
596
--
1,142
1,182
4,783
912
793
734
529
2,968
649
576
596
Cost:income ratio (1)
60%
66%
60%
57%
56%
71%
70%
63%
61%
66%
62%
Staff costs as a % of total income
27%
28%
27%
29%
27%
32%
31%
29%
31%
32%
30%
Note:
(1) Cost:income ratio is based on total income and operating expenses and after netting insurance claims against income.

Impairment losses
2010
Division
UK Retail
UK Corporate
Wealth
Ulster Bank
US Retail & Commercial
Retail & Commercial
Markets
Central items
Core
Non-Core
Group impairment losses
Asset category
Loan impairment losses
Securities impairment losses
Group impairment losses
Loan impairment charge as % of gross
customer loans and advances (excluding
reverse repurchase agreements)
Q3
m
Q4
m
251
159
1
(26)
286
125
796
(13)
(1)
782
1,171
1,953
222
221
6
-376
105
930
(4)
4
930
1,211
2,141
1,908
45
1,953
1.4%
2011
Full year
m
2012
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
1,160
767
18
86
1,161
519
3,711
65
4
3,780
5,476
9,256
194
107
5
(6)
461
111
872
--872
1,075
1,947
208
220
3
104
269
65
869
(14)
(2)
853
1,411
2,264
195
230
4
14
327
85
855
(5)
4
854
682
1,536
191
236
13
56
327
65
888
57
(4)
941
751
1,692
788
793
25
168
1,384
326
3,484
38
(2)
3,520
3,919
7,439
2,155
(14)
2,141
9,144
112
9,256
1,898
49
1,947
2,237
27
2,264
1,452
84
1,536
1,654
38
1,692
1.6%
1.7%
1.5%
1.8%
1.1%
1.3%
Q1
m
Q2
m
Q3
m
155
176
10
35
394
19
789
2
34
825
489
1,314
140
181
12
27
323
28
711
19
(2)
728
607
1,335
141
247
8
12
329
21
758
(6)
-752
424
1,176
7,241
198
7,439
1,295
19
1,314
1,435
(100)
1,335
1,183
(7)
1,176
1.5%
1.1%
1.2%
1.0%

One-off and other items
2010
Own credit adjustments

Asset Protection Scheme
Payment Protection Insurance costs
Sovereign debt impairment
Other
- Amortisation of purchased intangible assets
- Integration and restructuring costs
- Gain/(loss) on redemption of own debt
- Strategic disposals
- Bank levy
- Write-down of goodwill and other intangible assets
- Bonus tax
- Interest rate hedge adjustments on impaired available-for-sale
Sovereign debt
- RFS Holdings minority interest
2011
2012
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
(924)
(825)
---
631
(725)
---
242
(1,550)
---
(560)
(469)
---
324
(168)
(850)
(733)
2,622
(60)
-(142)
(472)
(209)
-(224)
1,914
(906)
(850)
(1,099)
(2,456)
(43)
(125)
--
(518)
(2)
(135)
--
(1,455)
1
(400)
--
(123)
(311)
-27
--(15)
(96)
(299)
-502
-(10)
(15)
(369)
(1,032)
553
171
-(10)
(99)
(44)
(145)
-(23)
--(11)
(56)
(208)
255
50
--(11)
(69)
(233)
1
(49)
--(5)
(53)
(478)
(1)
(82)
(300)
(11)
--
(222)
(1,064)
255
(104)
(300)
(11)
(27)
(48)
(460)
577
(8)
----
(51)
(213)
-160
----
--
--
--
--
(109)
(60)
--
(169)
--
--
-(2,171)
-(12)
-(2,094)
3
(1,249)
(5)
(1,511)
(3)
2,002
(2)
(1,832)
(7)
(2,590)
(25)
(2,588)
8
(751)
(47)
(257)
(123)
(23)
-----(1)
(2,305)
Full year
m
Q1
m
Q2
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Tax
2010
Q3
m
(Loss)/profit before tax
Expected tax credit/(charge)
Sovereign debt impairment where no deferred tax asset recognised
Derecognition of deferred tax asset in respect of losses in Australia
Other losses in period where no deferred tax asset recognised
Foreign profits taxed at other rates
UK tax rate change
Unrecognised timing differences
Items not allowed for tax
- losses on strategic disposals and write-downs
- UK bank levy
- employee share schemes
- other disallowable items
Non-taxable items
- gain on sale of RBS Aviation Capital
- gain on sale of Global Merchant Services
- gain on redemption of own debt
- other non-taxable items
Taxable foreign exchange movements
(Gains)/losses brought forward and utilised
Adjustments in respect of prior periods
Actual tax credit/(charge)
2011
Q4
m
Q3
m
2012
(1,379)
(239)
(116)
(678)
2,004
(1,976)
(766)
(1,404)
(101)
(1,258)
386
--9
(56)
(90)
--
(1)
--(96)
(122)
8
11
67
--(450)
(516)
(82)
11
31
--(166)
(200)
(87)
5
179
(183)
-(102)
(100)
-(15)
(531)
(36)
-(67)
(71)
(50)
(10)
524
(56)
-(195)
(46)
27
--
203
(275)
-(530)
(417)
(110)
(20)
344
-(161)
(173)
(102)
(30)
--
25
-(21)
(80)
(109)
(16)
14
308
--(129)
(95)
(89)
3
(21)
--(56)
(133)
-(32)
(156)
(299)
-(32)
(296)
(3)
-(4)
(36)
(7)
-(4)
(66)
(4)
-(4)
(46)
(58)
(80)
(101)
(147)
(72)
(80)
(113)
(295)
(4)
(18)
(15)
(51)
-(19)
(14)
(29)
(8)
(16)
(15)
(37)
---37
(5)
(1)
58
261
-221
(1)
240
2
(8)
74
7
-221
11
341
4
2
355
(663)
-12
-12
2
16
(5)
(423)
---9
(2)
13
56
(222)
---16
2
2
8
(791)
---208
2
(29)
137
186
-12
-245
4
2
196
(1,250)
---24
1
15
31
(139)
27
--2
(3)
(4)
(63)
(290)
---18
1
1
28
(30)

Profit/(loss) attributable to non-controlling interests
2010
RBS Sempra Commodities JV

RFS Holdings BV Consortium members
RBS Life Holdings Ltd
Other
Profit/(loss) attributable to non-controlling interests
2011
2012
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
26
(2)
6
-30
(11)
(1)
9
(8)
(11)
35
(2)
26
2
61
(9)
10
-(2)
(1)
4
14
--18
(8)
3
-(2)
(7)
(5)
8
-15
18
(18)
35
-11
28
-(19)
-5
(14)
4
(16)
-7
(5)
(2)
4
-1
3
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Profit attributable to preference shareholders and paid-in equity holders

2010
Preference shareholders
- Non-cumulative preference shares of US$0.01
- Non-cumulative preference shares of 0.01
- Non-cumulative preference shares of 1
Interest on securities classified as equity, net of tax
2011
2012
Q3
m
Q4
m
-----
-----
105
--19
-----
-----
-----
-----
-----
-----
43
33
---
67
27
4
--
--
--
124
--
--
--
--
--
--
76
98
10
Section 1.2 - Balance sheet

Balance sheet
2010
Q3
m
Assets
Cash and balances at central banks
Net loans and advances to banks
Reverse repurchase agreements and stock borrowing
Net loans and advances to customers
Reverse repurchase agreements and stock borrowing
Debt securities
Equity shares
Settlement balances
Intangible assets
Property, plant and equipment
Deferred tax
Prepayments, accrued income and other assets
Assets of disposal groups
Funded assets
Derivatives
Total assets
61,416
60,330
48,407
108,737
528,049
44,503
572,552
226,410
21,755
22,874
14,369
17,398
5,907
11,903
16,537
Q1
m
Q4
m
57,014
57,909
42,607
100,516
502,748
52,512
555,260
217,480
22,198
11,605
14,448
16,543
6,373
12,568
11,552
59,591
59,304
45,148
104,452
494,148
60,511
554,659
231,384
22,212
23,006
14,409
15,846
6,299
11,355
8,992
1,079,858 1,025,557
548,805
427,077
64,351
53,133
41,973
95,106
489,572
56,162
545,734
243,645
24,951
24,566
14,592
17,357
6,245
11,143
3,407
2012
Q3
m
Q4
m
Q2
m
Q3
m
79,269
43,870
39,440
83,310
454,112
61,494
515,606
209,080
15,183
7,771
14,858
11,868
3,878
10,976
25,450
82,363
36,064
34,626
70,690
440,406
56,503
496,909
195,931
17,603
20,970
14,771
11,442
3,849
10,079
25,060
78,647
39,436
37,705
77,141
434,965
60,196
495,161
187,626
13,091
15,312
14,888
11,337
3,502
10,983
21,069
80,122
38,347
34,026
72,373
423,155
63,909
487,064
177,722
15,527
15,055
14,798
11,220
3,480
10,695
20,667
1,052,205 1,051,097 1,035,384
977,249
949,667
928,757
908,723
529,618
453,354
486,432
468,171
394,872
572,344
1,413,253 1,445,969 1,607,728 1,506,867
11
Q1
m
78,445
52,602
48,127
100,729
485,573
54,132
539,705
229,657
14,888
21,526
14,744
17,060
4,988
10,598
3,044
361,048
1,628,663 1,452,634
2011
Q2
m
1,403,021 1,415,189 1,376,894
Section 1.2 - Balance sheet (continued)

Balance sheet (continued)
2010
Q3
m
Liabilities
Bank deposits
Repurchase agreements and stock lending
Deposits by banks
Customer deposits
Repurchase agreements and stock lending
Customer accounts
Settlement balances
Short positions
Accruals, deferred income and other liabilities
Retirement benefit liabilities
Deferred tax
Insurance liabilities
Liabilities of disposal groups
Liabilities excluding derivatives
Derivatives
Total liabilities
Q1
m
Q4
m
2011
Q2
m
2012
Q3
m
Q4
m
Q1
m
Q2
m
Q3
m
80,186
41,465
121,651
420,639
87,287
507,926
235,083
20,628
44,004
23,650
2,606
2,237
6,782
27,890
15,667
65,938
32,739
98,677
428,599
82,094
510,693
218,372
10,991
43,118
23,074
2,288
2,111
6,794
27,053
8,940
63,829
39,615
103,444
428,474
90,432
518,906
215,968
21,394
50,065
23,069
2,257
2,094
6,754
26,515
6,376
71,573
35,381
106,954
428,703
88,822
517,525
213,797
22,905
56,106
24,065
2,239
2,092
6,687
26,311
3,237
78,370
36,227
114,597
433,660
95,691
529,351
194,511
17,983
48,495
22,938
1,855
1,913
6,628
26,275
2,516
69,113
39,691
108,804
414,143
88,812
502,955
162,621
7,477
41,039
23,125
2,239
1,945
6,312
26,319
23,995
65,735
41,415
107,150
410,207
87,303
497,510
142,943
17,597
37,322
20,278
1,840
1,788
6,251
25,513
23,664
67,619
39,125
106,744
412,769
88,950
501,719
119,855
15,126
38,376
18,820
1,791
1,815
6,322
25,596
23,064
58,127
49,222
107,349
412,712
93,343
506,055
104,157
14,427
32,562
18,458
1,779
1,686
6,249
25,309
22,670
1,008,124
952,111
976,842
981,918
967,062
906,831
881,856
859,228
840,701
543,397
423,967
360,625
387,809
561,790
523,983
446,534
480,745
462,300
1,551,521 1,376,078
1,337,467 1,369,727 1,528,852 1,430,814
1,328,390 1,339,973 1,303,001
Equity
Owners' equity*
1,542
75,600
1,424
75,132
1,710
74,076
1,498
74,744
1,433
77,443
1,234
74,819
1,215
73,416
1,200
74,016
1,194
72,699
Total equity
77,142
76,556
75,786
76,242
78,876
76,053
74,631
75,216
73,893
Total liabilities and equity

*Owners equity attributable to:
Ordinary and B shareholders
Other equity owners
1,628,663 1,452,634
70,856
4,744
75,600
1,413,253 1,445,969 1,607,728 1,506,867
70,388
4,744
75,132
69,332
4,744
74,076
12
70,000
4,744
74,744
72,699
4,744
77,443
70,075
4,744
74,819
1,403,021 1,415,189 1,376,894

68,672
4,744
73,416
69,272
4,744
74,016
67,955
4,744
72,699

Loans and advances to customers by industry and geography
Core
m
Q4 2011
Non-Core
m
8,359
46,452
138,509
31,067
38,704
6,781
23,201
1,383
3,229
5,102
1,556
38,064
2,672
4,931
21,314
16,454
13,273
7,143
6,543
24,228
3,471
8,440
675
Gross loans
Loan impairment provisions
Net loans
By industry
Central and local government
Finance
Residential mortgages
Personal lending
Property
Construction
Manufacturing
Service industries and business activities
- Retail, wholesale and repairs
- Transport and storage
- Health, education and recreation
- Hotels and restaurants
- Utilities
- Other
Agriculture, forestry and fishing
Finance leases and instalment credit
Interest accruals
Core
m
Q1 2012
Non-Core
m
Core
m
Q2 2012
Non-Core
m
9,742
49,681
143,611
32,623
76,768
9,453
28,132
8,577
42,035
139,784
31,209
38,355
6,065
22,587
1,397
3,442
3,438
1,297
36,346
2,434
4,207
9,974
45,477
143,222
32,506
74,701
8,499
26,794
9,278
43,123
140,814
30,416
37,470
5,845
21,928
1,384
2,994
3,537
1,223
34,109
2,281
3,839
10,662
46,117
144,351
31,639
71,579
8,126
25,767
8,716
41,031
140,332
30,265
39,690
5,593
21,108
1,452
3,087
3,270
1,119
30,322
2,133
2,580
10,168
44,118
143,602
31,384
70,012
7,726
23,688
2,339
5,477
1,419
1,161
1,849
3,772
129
6,059
116
23,653
21,931
14,692
8,304
8,392
28,000
3,600
14,499
791
20,528
15,760
13,294
7,072
6,355
23,660
3,497
8,534
551
1,981
4,525
1,304
1,013
1,777
3,663
83
5,596
116
22,509
20,285
14,598
8,085
8,132
27,323
3,580
14,130
667
20,080
15,384
12,936
6,900
6,382
23,777
3,830
8,834
493
1,869
4,065
969
1,017
1,676
3,194
73
5,262
161
21,949
19,449
13,905
7,917
8,058
26,971
3,903
14,096
654
20,346
14,536
12,917
6,541
5,143
22,447
3,858
8,808
462
1,752
3,970
1,002
987
1,563
3,574
76
4,645
31
22,098
18,506
13,919
7,528
6,706
26,021
3,934
13,453
493
394,614
(8,292)
79,258
(11,468)
473,872
(19,760)
387,863
(8,663)
72,619
(11,413)
460,482
(20,076)
387,490
(8,826)
67,653
(11,352)
455,143
(20,178)
381,793
(9,087)
61,563
(11,114)
443,356
(20,201)
386,322
67,790
454,112
379,200
61,206
440,406
378,664
56,301
434,965
372,706
50,449
423,155
Total
m
13
Total
m
Total
m
Q3 2012
Core Non-Core
m
m
Total
m

Loan impairment provisions
2010
Q3
m
Q4
m
Q1
m
2011
Q2
m
2012
Q3
m
Q4
m
Q1
m
Q2
m
Q3
m
At beginning of period
Transfers to disposal groups
Currency translation and other adjustments
Disposals
Amounts written-off
Recoveries of amounts previously written-off
Charge to income statement
Unwind of discount (recognised in interest income)
16,166
-291
-(745)
165
1,908
(115)
17,670
(5)
(88)
(3)
(1,516)
96
2,155
(127)
18,182
(9)
151
-(952)
119
1,898
(131)
19,258
9
178
-(978)
167
2,237
(112)
20,759
-(375)
-(1,090)
94
1,452
(117)
20,723
(773)
(237)
-(1,507)
147
1,654
(124)
19,883
-(88)
-(845)
95
1,295
(129)
20,211
-(227)
-(1,080)
85
1,435
(127)
20,297
-(191)
-(920)
65
1,183
(116)
At end of period
17,670
18,182
19,258
20,759
20,723
19,883
20,211
20,297
20,318
(2)
(1)
(211)
(22)
(22)
-(14)
(432)
(24)
(22)
(5)
(9)
(272)
(8)
(21)
(13)
(3)
(186)
(9)
(92)
(3)
(2)
(204)
(61)
(44)
(3)
(9)
(342)
(36)
(71)
(14)
(3)
(163)
(40)
(78)
-(23)
(132)
(7)
(12)
-5
(192)
(5)
(48)
(24)
-(37)
(10)
(6)
(5)
(1)
(35)
(10)
(25)
(19)
15
(34)
(1)
(48)
(2)
(237)
(27)
(27)
(7)
(20)
(15)
-(35)
(1)
(52)
(13)
(19)
(6)
(10)
(10)
-(46)
(1)
(109)
(67)
(20)
(3)
(14)
(12)
-(36)
(1)
(244)
(22)
(23)
(6)
(14)
(35)
--(1)
(85)
(27)
(14)
(3)
(5)
(24)
-(17)
(1)
(40)
(12)
(26)
(2)
(11)
(9)
-(30)
(1)
(105)
(33)
(13)
(5)
(13)
(11)
-(32)
(3)
(125)
(39)
(386)
(359)
(745)
(870)
(646)
(1,516)
(485)
(467)
(952)
(571)
(407)
(978)
(666)
(424)
(1,090)
(652)
(855)
(1,507)
(414)
(431)
(845)
(391)
(689)
(1,080)
(481)
(439)
(920)
Analysis of write-offs
Domestic:
Finance
Personal lending
Manufacturing
Construction
Service industries and business activities
- Retail, wholesale and repairs
- Transport and storage
- Heath, education and recreation
- Hotels and restauraunts
- Utilities
- Other
Agriculture, forestry and fishing
Property
Finance leases and instalment credit
Total domestic
Foreign
Total write-offs
14

Risk elements in lending (REIL)
Core
m
Q4 2011
Non-Core
m
Impaired loans
Accruing loans past due 90 days or more
15,306
1,556
23,441
542
Total REIL
16,862
REIL as a % of gross loans and advances

Provisions as a % of REIL
Core
m
Q1 2012
Non-Core
m
38,747
2,098
15,007
1,323
23,023
447
23,983
40,845
16,330
4.4%
30.1%
8.6%
50%
48%
49%
Total
m
15
Core
m
Q2 2012
Non-Core
m
38,030
1,770
15,142
1,423
22,760
328
37,902
1,751
16,177
1,904
21,649
370
37,826
2,274
23,470
39,800
16,565
23,088
39,653
18,081
22,019
40,100
4.3%
32.2%
8.6%
4.4%
34.0%
8.6%
4.8%
35.5%
8.9%
54%
49%
51%
54%
49%
51%
51%
51%
51%
Total
m
Total
m
Q3 2012
Core Non-Core
m
m
Total
m
Section 1.3 - Liquidity and funding

Key funding metrics
2010
Q3
Loan:deposit ratio (Group)
Loan:deposit ratio (Core)
Loan:deposit gap (Group)
Loan:deposit gap/(surplus) (Core)
Total liquidity portfolio
Wholesale funding > 1 year
126%
101%
107bn
5bn
151bn
62%
Q4
Q1
117%
96%
74bn
(17bn)
155bn
61%
115%
96%
66bn
(17bn)
151bn
56%
2011
Q2
114%
96%
61bn
(17bn)
155bn
55%
2012
Q3
Q4
Q1
Q2
Q3
112%
95%
52bn
(21bn)
170bn
56%
108%
94%
37bn
(27bn)
155bn
63%
106%
93%
27bn
(31bn)
153bn
72%
104%
92%
19bn
(34bn)
156bn
75%
102%
91%
8bn
(40bn)
147bn
78%
Notes:
(1) Wholesale funding > 1 year as a % of debt securities and subordinated debt.
(2) Q4 2011 and Q1 2012 includes balances in disposal groups
Sources of wholesale funding

Q4 2011
m
Deposits by banks
- derivative cash collateral
- other deposits
- conduit asset backed commercial paper
- other commercial paper
- certificates of deposit
- medium-term notes
- covered bonds
- securitisations
Notes issued
Wholesale funding
Customer deposits
- cash collateral
- other deposits
Total customer deposits
Total funding
Disposal group deposits
- banks
- customers
Q1 2012
m
Q2 2012
m
Q3 2012
m
31,807
37,307
69,114
4.6
5.3
9.9
29,390
36,428
65,818
4.4
5.5
9.9
32,001
35,619
67,620
4.9
5.5
10.4
28,695
29,433
58,128
4.6
4.7
9.3
11,164
5,310
16,367
105,709
9,107
14,964
162,621
26,319
188,940
258,054
1.6
0.8
2.4
15.2
1.3
2.1
23.4
3.8
27.2
37.1
9,354
3,253
14,575
90,674
10,107
14,980
142,943
25,513
168,456
234,274
1.4
0.5
2.2
13.6
1.5
2.2
21.4
3.9
25.3
35.2
4,246
1,985
10,397
81,229
9,987
12,011
119,855
25,596
145,451
213,071
0.7
0.3
1.6
12.5
1.5
1.9
18.5
3.9
22.4
32.8
2,909
2,829
6,696
70,417
9,903
11,403
104,157
25,309
129,466
187,594
0.5
0.4
1.1
11.3
1.6
1.8
16.7
4.1
20.8
30.1
9,242
427,511
436,753
694,807
1.4
61.5
62.9
100.0
8,829
423,659
432,488
666,762
1.3
63.5
64.8
100.0
10,269
425,031
435,300
648,371
1.6
65.6
67.2
100.0
9,642
425,238
434,880
622,474
1.6
68.3
69.9
100.0
1
22,610
22,611
83
22,281
22,364
16
1
22,531
22,532
1
22,168
22,169
Section 1.4 - Capital and RWAs

Composition of regulatory capital
2010
Q3
m
Owners equity (excluding non-controlling interests)
Shareholders equity per balance sheet
Preference shares - equity
Other equity instruments
Total
Non-controlling interests per balance sheet
Non-controlling preference shares
Other adjustments to non-controlling interests for regulatory purposes
Total
Regulatory adjustments and deductions
Own credit
Unrealised losses on AFS debt securities
Unrealised gains on AFS equity shares
Cash flow hedging reserve
Other adjustments for regulatory purposes
Goodwill and other intangible assets
50% excess of expected losses over impairment provisions (net of tax)
50% of securitisation positions
50% of APS first loss
Total
Core Tier 1 capital
Q4
m
Q1
m
75,600
(4,313)
(431)
70,856
75,132
(4,313)
(431)
70,388
74,076
(4,313)
(431)
69,332
1,542
(548)
(514)
480
1,424
(548)
(259)
617
(765)
1,347
(170)
(119)
360
(14,885)
(2,083)
(2,032)
(4,678)
(23,025)
48,311
2011
Q2
m
2012
Q3
m
Q4
m
Q1
m
Q2
m
Q3
m
74,744
(4,313)
(431)
70,000
77,443
(4,313)
(431)
72,699
74,819
(4,313)
(431)
70,075
73,416
(4,313)
(431)
68,672
74,016
(4,313)
(431)
69,272
72,699
(4,313)
(431)
67,955
1,710
(548)
(259)
903
1,498
(548)
(259)
691
1,433
(548)
(259)
626
1,234
(548)
(259)
427
1,215
(548)
(259)
408
1,200
(548)
(259)
393
1,194
(548)
(259)
387
(1,182)
2,061
(25)
140
204
(14,448)
(1,900)
(2,321)
(4,225)
(21,696)
(863)
2,125
(62)
314
429
(14,409)
(2,385)
(2,410)
(3,936)
(21,197)
(1,112)
1,103
(76)
(113)
470
(14,592)
(2,156)
(2,404)
(3,810)
(22,690)
(2,931)
379
(88)
(798)
523
(14,744)
(2,127)
(2,164)
(3,545)
(25,495)
(2,634)
1,065
(108)
(879)
571
(14,858)
(2,536)
(2,019)
(2,763)
(24,161)
(845)
547
(108)
(921)
630
(14,771)
(2,791)
(1,530)
(2,489)
(22,278)
(402)
520
(70)
(1,399)
637
(14,888)
(2,329)
(1,461)
(2,118)
(21,510)
651
375
(84)
(1,746)
895
(14,798)
(2,429)
(1,180)
(1,926)
(20,242)
49,309
49,038
48,001
47,830
46,341
46,802
48,155
48,100
17
Section 1.4 - Capital and RWAs (continued)

Composition of regulatory capital (continued)
2010
Q3
m
Other tier 1 capital
Preference shares - equity
Preference shares - debt
Innovative / hybrid Tier 1 securities
Total
Q4
m
Q1
m
2011
Q2
m
2012
Q3
m
Q4
m
Q1
m
Q2
m
Q3
m
4,313
1,271
4,623
10,207
4,313
1,097
4,662
10,072
4,313
1,067
4,561
9,941
4,313
1,059
4,564
9,936
4,313
1,085
4,644
10,042
4,313
1,094
4,667
10,074
4,313
1,064
4,557
9,934
4,313
1,082
4,466
9,861
4,313
1,055
4,065
9,433
(173)
830
657
(310)
758
448
(291)
860
569
(327)
777
450
(303)
767
464
(340)
915
575
(300)
906
606
(313)
756
443
(242)
788
546
Total Tier 1 capital
59,175
59,829
59,548
58,387
58,336
56,990
57,342
58,459
58,079
Qualifying Tier 2 capital

Undated subordinated debt
Dated subordinated debt - net of amortisation
Unrealised gains on AFS equity shares
Collectively assessed impairment provisions
Non-controlling tier 2 capital
Total
1,835
16,962
170
713
11
19,691
1,852
16,681
25
764
11
19,333
1,845
16,334
62
750
11
19,002
1,858
15,697
76
715
11
18,357
1,837
14,999
88
728
11
17,663
1,838
14,527
108
635
11
17,119
1,817
13,561
108
571
11
16,068
1,958
13,346
70
552
11
15,937
2,245
12,641
84
500
11
15,481
Tier 2 deductions
50% of securitisation positions
50% excess of expected losses over impairment provisions
50% of material holdings
50% of APS first loss
Total
(2,032)
(2,913)
(173)
(4,678)
(9,796)
(2,321)
(2,658)
(310)
(4,225)
(9,514)
(2,410)
(3,245)
(291)
(3,936)
(9,882)
(2,404)
(2,933)
(327)
(3,810)
(9,474)
(2,164)
(2,894)
(303)
(3,545)
(8,906)
(2,019)
(3,451)
(340)
(2,763)
(8,573)
(1,530)
(3,697)
(300)
(2,489)
(8,016)
(1,461)
(3,085)
(313)
(2,118)
(6,977)
(1,180)
(3,217)
(242)
(1,926)
(6,565)
9,895
9,819
9,120
8,883
8,757
8,546
8,052
8,960
8,916
Supervisory deductions
Unconsolidated investments
- Direct Line Group
- Other investments
Other deductions
Deductions from total capital
(4,040)
(323)
(352)
(4,715)
(3,962)
(318)
(452)
(4,732)
(3,988)
(330)
(422)
(4,740)
(4,176)
(354)
(419)
(4,949)
(4,292)
(262)
(311)
(4,865)
(4,354)
(239)
(235)
(4,828)
(4,130)
(248)
(212)
(4,590)
(3,642)
(141)
(197)
(3,980)
(3,537)
(144)
(217)
(3,898)
Total regulatory capital
64,355
64,916
63,928
62,321
62,228
60,708
60,804
63,439
63,097
Tier 1 deductions
50% of material holdings
Tax on excess of expected losses over impairment provisions
Total
Total Tier 2 capital
18
Section 1.4 - Capital and RWAs (continued)

Composition of regulatory capital (continued)
2010
Q3
m
Risk-weighted assets
Credit risk
Counterparty risk
Market risk
Operational risk
Asset Protection Scheme relief
Total
404,000
75,600
75,200
37,100
591,900
(116,900)
475,000
Q4
m
Q1
m
383,000
68,100
80,000
37,100
568,200
(105,600)
462,600
367,900
62,800
69,500
37,900
538,100
(98,400)
439,700
2011
Q2
m
366,100
66,100
58,600
37,900
528,700
(95,200)
433,500
2012
Q3
m
Q4
m
Q1
m
Q2
m
Q3
m
346,800
72,200
55,000
37,900
511,900
(88,600)
423,300
344,300
61,900
64,000
37,900
508,100
(69,100)
439,000
332,900
56,800
61,000
45,800
496,500
(62,200)
434,300
334,800
53,000
54,000
45,800
487,600
(52,900)
434,700
334,500
53,300
47,400
45,800
481,000
(48,100)
432,900
Q3
m
Q4
m
Q1
m
Capital resources and ratios

2010
Q3
m
Core Tier 1 capital
Tier 1 capital
Total capital
Core Tier 1 ratio
Tier 1 ratio
Total capital ratio
Q4
m
Q1
m
2011
Q2
m
2012
Q2
m
Q3
m
48,311
59,175
64,355
475,000
49,309
59,829
64,916
462,600
49,038
59,548
63,928
439,700
48,001
58,387
62,321
433,500
47,830
58,336
62,228
423,300
46,341
56,990
60,708
439,000
46,802
57,342
60,804
434,300
48,155
58,459
63,439
434,700
48,100
58,079
63,097
432,900
10.2%
12.5%
13.5%
10.7%
12.9%
14.0%
11.2%
13.5%
14.5%
11.1%
13.5%
14.4%
11.3%
13.8%
14.7%
10.6%
13.0%
13.8%
10.8%
13.2%
14.0%
11.1%
13.4%
14.6%
11.1%
13.4%
14.6%
19
Section 1.5 - Return on equity and earnings per share

Core return on equity
2010
Return
Operating profit
Notional tax charge
Minority interests
Preference share and other dividends
Equity
Average owners equity attributable to ordinary and B shareholders
Average intangible assets
Average owners tangible equity attributable to ordinary and B shareholders
Core RWAs as a % of Group RWAs
Core tangible equity
Core return on equity
2011
2012
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
1,838
(515)
(2)
-1,321
1,644
(460)
--1,184
7,560
(2,117)
(27)
(124)
5,292
2,224
(623)
--1,601
1,703
(477)
--1,226
980
(274)
--706
1,138
(319)
--819
6,045
(1,693)
--4,352
1,668
(467)
--1,201
1,518
(425)
-(62)
1,031
1,633
(457)
-(83)
1,093
69,889
(14,380)
55,509
71%
39,575
69,209
(14,352)
54,857
73%
39,883
69,380
(14,556)
54,824
71%
39,074
68,396
(14,256)
54,140
74%
40,048
68,400
(14,430)
53,970
76%
41,148
70,309
(14,598)
55,711
77%
42,690
69,183
(14,753)
54,430
79%
43,060
69,072
(14,510)
54,562
76%
41,698
67,865
(14,607)
53,258
82%
43,541
68,236
(14,561)
53,675
82%
44,124
67,923
(14,453)
53,470
84%
45,017
13.4%
11.9%
13.5%
16.0%
11.9%
6.6%
7.6%
10.4%
11.0%
9.3%
9.7%
20
Section 1.5 - Return on equity and earnings per share (continued)

Earnings per share
2010
Q3
m
(Loss)/profit from continuing operations attributable to
ordinary and B shareholders (m)
Gain on redemption of preference shares and
paid-in equity (m)
Adjusted (loss)/profit from continuing operations
attributable to ordinary and B shareholders (m)
Profit/(Loss) from discontinued operations attributable to
ordinary and B shareholders (m)
Ordinary shares in issue during the period (millions)
Effect of convertible B shares in issue during the period (millions)
Weighted average number of ordinary shares and effect of
convertible B shares in issue during the period (millions)
Effect of dilutive share options and convertible
securities (millions)
Diluted weighted average number of ordinary shares and effect of
convertible B shares in issue during the period (millions)
Period end number of ordinary shares and effect of convertible
B shares in issue during the period (millions)
Basic (loss)/earnings per ordinary and B share from
continuing operations
Own credit adjustments
Asset Protection Scheme
Payment Protection Insurance costs
Sovereign debt impairment
Amortisation of purchased intangible assets
Integration and restructuring costs
(Gain)/loss on redemption of own debt
Strategic disposals
Bank levy
Bonus tax
Interest rate hedge adjustments on impaired available-for-sale
Sovereign debt
2011
Q4
m
Full year
m
Q1
m
Q2
m
(1,148)
12
(1,097)
(530)
(899)
--
--
610
--
(1,148)
12
(487)
--
5,616
5,100
2012
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
1,225
(1,798)
(2,002)
(1,524)
(463)
(1,385)
--
--
--
--
--
--
--
(530)
(899)
1,225
(1,798)
(2,002)
(1,524)
(463)
(1,385)
(28)
--
--
(3)
5,617
5,100
5,625
5,100
5,680
5,100
5,697
5,100
5,754
5,100
5,755
5,100
5,722
5,100
5,770
5,100
5,854
5,100
5,975
5,100
10,716
10,717
10,725
10,780
10,797
10,854
10,855
10,822
10,870
10,954
11,075
--
--
--
--
--
89
--
--
--
--
--
10,716
10,717
10,725
10,780
10,797
10,943
10,855
10,822
10,870
10,954
11,075
10,897
10,946
10,946
10,958
11,023
11,023
11,023
11,023
11,055
11,117
11,170
(10.7p)
6.3p
5.5p
--0.8p
2.2p
-(0.1p)
-0.1p
0.1p
(4.3p)
5.0p
--0.6p
2.6p
-(4.7p)
-0.1p
(4.5p)
(1.6p)
10.6p
--2.4p
7.4p
(9.5p)
(1.4p)
-0.9p
(4.9p)
3.9p
3.2p
--0.3p
1.0p
-0.2p
-0.1p
(8.3p)
(2.3p)
1.1p
5.8p
7.8p
0.4p
1.5p
(2.3p)
(0.5p)
-0.1p
11.3p
(18.4p)
0.4p
-0.3p
0.5p
1.6p
-0.3p
---
(16.6p)
2.9p
1.4p
-2.1p
0.3p
3.4p
-0.8p
2.8p
--
(18.5p)
(13.7p)
6.2p
5.8p
10.2p
1.4p
7.3p
(2.3p)
0.8p
2.8p
0.2p
(14.0p)
17.4p
0.3p
0.9p
-0.3p
3.2p
(4.0p)
0.1p
---
(4.2p)
4.1p
-0.9p
-0.3p
1.7p
-(1.4p)
---
(12.5p)
10.1p
-2.8p
-0.3p
1.8p
0.8p
0.2p
---
--
--
--
--
--
1.6p
--
1.6p
--
--
--
21
Q3
m
Section 1.5 - Return on equity and earnings per share (continued)

Earnings per share (continued)
2010
Q3
Adjusted earnings/(loss) per ordinary and B share
from continuing operations
Loss/(earnings) from Non-Core attributable to ordinary and B
shareholders
2011
Q4
Full year
Q1
Q2
2012
Q3
Q4
Full year
Q1
Q2
Q3
4.1p
(0.5p)
4.4p
3.8p
3.3p
(2.4p)
(2.8p)
1.9p
4.2p
1.4p
3.5p
8.6p
4.0p
19.1p
3.4p
3.6p
(0.3p)
(2.5p)
4.1p
1.8p
3.0p
2.6p
Core adjusted earnings/(loss) per ordinary and B

share from continuing operations
12.7p
3.5p
23.5p
7.2p
6.9p
(2.7p)
(5.3p)
6.0p
6.0p
4.4p
6.1p
Memo:
Core adjusted earnings per ordinary and B share
from continuing operations assuming normalised
tax rate of 24.5% (2011 - 26.5%; 2010 - 28%)
12.3p
11.1p
49.4p
15.2p
11.6p
6.7p
7.6p
41.0p
11.6p
9.7p
10.3p
(10.7p)
0.1p
(4.5p)
(4.9p)
(8.3p)
11.2p
(16.6p)
(18.5p)
(14.0p)
(4.2p)
(12.5p)
Diluted (loss)/earnings per ordinary and B share

from continuing operations
Note:
Prior period data have been adjusted for the sub-division and one for ten consolidation of ordinary shares, which took effect in June 2012.
22
Section 2 - Divisions
Section 2.1 - UK Retail
2010
2011
2012
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
1,041
1,082
4,054
1,086
1,098
1,086
1,032
4,302
1,001
988
990
262
65
316
55
1,100
237
270
34
295
38
259
33
242
35
1,066
140
237
29
214
28
231
21
Non-interest income
Total income
327
1,368
371
1,453
1,337
5,391
304
1,390
333
1,431
292
1,378
277
1,309
1,206
5,508
266
1,267
242
1,230
252
1,242
Direct expenses
- staff
- other
Indirect expenses
(226)
(135)
(374)
(208)
(71)
(401)
(889)
(480)
(1,514)
(215)
(113)
(350)
(218)
(106)
(364)
(206)
(102)
(365)
(200)
(116)
(344)
(839)
(437)
(1,423)
(207)
(79)
(349)
(210)
(110)
(333)
(196)
(94)
(347)
(735)
(680)
(2,883)
(678)
(688)
(673)
(660)
(2,699)
(635)
(653)
(637)
633
(251)
773
(222)
2,508
(1,160)
712
(194)
743
(208)
705
(195)
649
(191)
2,809
(788)
632
(155)
577
(140)
605
(141)
382
551
1,348
518
535
510
458
2,021
477
437
464
248
277
527
243
73
1,368
275
271
557
251
99
1,453
993
1,102
1,984
962
350
5,391
275
254
543
238
80
1,390
278
257
581
243
72
1,431
260
236
576
231
75
1,378
276
214
577
238
4
1,309
1,089
961
2,277
950
231
5,508
236
185
563
219
64
1,267
222
168
596
212
32
1,230
230
158
598
218
38
1,242
Income statement
Net interest income
Other non-interest income

Impairment losses
Operating profit
Analysis of income by product
Personal advances
Personal deposits
Mortgages
Cards
Other
Total income
23
Section 2.1 - UK Retail (continued)

2010
2011
2012
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
55
150
46
251
30
131
61
222
177
682
301
1,160
61
95
38
194
55
106
47
208
34
120
41
195
32
116
43
191
182
437
169
788
34
82
39
155
24
84
32
140
29
77
35
141

customer loans and advances (excluding reverse
reverse purchase agreements) by sector
Mortgages
Personal
Cards
0.2%
4.8%
3.0%
0.1%
4.5%
4.0%
0.2%
5.8%
4.9%
0.3%
3.3%
2.7%
0.2%
3.9%
3.4%
0.1%
4.7%
2.9%
0.1%
4.6%
3.0%
0.2%
4.3%
3.0%
0.1%
3.5%
2.8%
0.1%
3.7%
2.3%
0.1%
3.5%
2.5%
Total
0.9%
0.8%
1.1%
0.7%
0.8%
0.7%
0.7%
0.7%
0.6%
0.5%
0.5%
Q3
Q4
Full year
Q1
Q2
Q3
Q4
Full year
Q1
Q2
Q3
18.6%
3.93%
52%
22.6%
4.03%
46%
16.3%
3.89%
53%
24.5%
4.08%
49%
25.8%
4.04%
48%
25.0%
3.94%
49%
22.8%
3.74%
50%
24.5%
3.95%
49%
24.0%
3.61%
50%
22.5%
3.57%
53%
23.8%
3.53%
51%
Analysis of impairments by sector

Mortgages
Personal
Cards
Total impairment losses
2011
Key metrics
Performance ratios
Return on equity (1)
Net interest margin
Cost:income ratio
Notes:
(1) Divisional return on equity is based on divisional operating profit after tax divided by average notional equity (based on 10% of the monthly average of divisional RWAs,
adjusted for capital deductions); Q4 2010 adjusted for timing of intra-quarter items.
24
2012
Section 2.1 - UK Retail (continued)

2010
bn
bn
31 March
bn
89.1
12.4
6.1
107.6
91.4
5.4
5.0
115%
49.3
90.6
11.7
6.1
108.4
96.1
5.7
4.6
110%
48.8
93.0
11.4
5.6
110.0
96.1
5.8
4.6
112%
50.3
30 September 31 December
Capital and balance sheet

Loans and advances to customers (gross)
- mortgages
- personal
- cards
Customer deposits
Assets under management (excluding deposits)
Risk elements in lending
Loan:deposit ratio (excluding repos)
25
2011
30 June 30 September 31 December
bn
bn
bn
94.0
10.8
5.6
110.4
95.9
5.8
4.6
112%
49.5
94.2
10.3
5.6
110.1
98.5
5.6
4.7
109%
48.7
95.0
10.1
5.7
110.8
101.9
5.5
4.6
106%
48.4
31 March
bn
2012
30 June
bn
30 September
97.5
9.4
5.6
112.5
104.1
5.8
4.6
105%
48.2
98.1
9.2
5.7
113.0
106.5
5.8
4.6
104%
47.4
98.4
8.9
5.6
112.9
105.9
6.1
4.6
104%
47.7
bn
Section 2.2 - UK Corporate
2010
Q3
m
Income statement
Net interest income
Non-interest income
Total income
Direct expenses
- staff
- other
Indirect expenses
Impairment losses
Operating profit
Analysis of income by business
Corporate and commercial lending
Asset and invoice finance
Corporate deposits
Other
Total income
Q4
m
2011
Full year
m
Q1
m
Q2
m
Q3
m
2012
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
770
346
98
444
1,214
773
352
98
450
1,223
3,000
1,353
443
1,796
4,796
811
345
106
451
1,262
770
336
112
448
1,218
753
353
100
453
1,206
758
341
78
419
1,177
3,092
1,375
396
1,771
4,863
756
336
109
445
1,201
772
346
93
439
1,211
729
334
75
409
1,138
(220)
(94)
(199)
(513)
701
(159)
542
(232)
(106)
(221)
(559)
664
(221)
443
(912)
(411)
(813)
(2,136)
2,660
(767)
1,893
(235)
(104)
(199)
(538)
724
(107)
617
(235)
(85)
(206)
(526)
692
(220)
472
(221)
(102)
(224)
(547)
659
(230)
429
(231)
(99)
(205)
(535)
642
(236)
406
(922)
(390)
(834)
(2,146)
2,717
(793)
1,924
(245)
(85)
(203)
(533)
668
(176)
492
(232)
(89)
(197)
(518)
693
(181)
512
(224)
(91)
(208)
(523)
615
(247)
368
644
162
186
222
1,214
650
166
186
221
1,223
2,571
616
738
871
4,796
722
151
174
215
1,262
657
164
174
223
1,218
641
176
175
214
1,206
623
169
171
214
1,177
2,643
660
694
866
4,863
687
162
166
186
1,201
664
171
174
202
1,211
613
176
141
208
1,138
26
Section 2.2 - UK Corporate (continued)
2010
Q3
m
Q4
m
2011
Full year
m
Q1
m
Q2
m
Q3
m
2012
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m

Financial institutions
Hotels and restaurants
Housebuilding and construction
Manufacturing
Private sector education, health, social work, recreational and community services
Property
Wholesale and retail trade, repairs
Other
15
6
62
2
1
34
14
5
20
159
12
18
47
(9)
21
84
31
27
(10)
221
20
52
131
1
30
245
91
64
133
767
3
8
32
6
11
18
16
10
3
107
13
13
15
6
1
51
16
14
91
220
6
22
29
9
20
82
24
-38
230
(2)
16
27
13
81
19
29
14
39
236
20
59
103
34
113
170
85
38
171
793
2
15
25
-22
30
33
9
40
176
2
8
79
19
21
34
16
11
(9)
181
8
6
14
20
(8)
117
16
10
64
247

reverse repurchase agreements) by sector
Hotels and restaurants
Housebuilding and construction
Manufacturing
Private sector education, health, social work, recreational and community services
Property
Wholesale and retail trade, repairs
Other
Total
1.0%
0.3%
5.5%
0.1%
-0.5%
0.5%
0.2%
0.2%
0.6%
0.8%
1.1%
4.2%
(0.7%)
0.9%
1.1%
1.3%
1.1%
(0.1%)
0.8%
0.3%
0.8%
2.9%
-0.3%
0.8%
0.9%
0.6%
0.4%
0.7%
0.2%
0.5%
2.8%
0.5%
0.5%
0.2%
0.7%
0.4%
-0.4%
0.9%
0.8%
1.4%
0.5%
-0.7%
0.7%
0.6%
1.1%
0.8%
0.4%
1.4%
2.9%
0.8%
0.9%
1.1%
1.0%
-0.4%
0.8%
(0.1%)
1.0%
2.8%
1.1%
3.7%
0.3%
1.3%
0.5%
0.5%
0.9%
0.3%
1.0%
2.6%
0.7%
1.3%
0.6%
1.0%
0.4%
0.5%
0.7%
0.1%
1.0%
2.7%
-1.0%
0.4%
1.5%
0.3%
0.5%
0.6%
0.1%
0.5%
9.0%
1.6%
0.9%
0.5%
0.7%
0.4%
(0.1%)
0.7%
0.6%
0.4%
1.6%
1.7%
(0.4%)
1.8%
0.7%
0.4%
0.7%
0.9%
27
Section 2.2 - UK Corporate (continued)
2010
Key Metrics
Performance ratios
Net interest margin
Cost:income ratio
Q3
15.8%
2.95%
42%
2011
Q4
13.4%
2.99%
46%
Full year
13.6%
2.89%
45%
Q1
19.2%
3.19%
43%
2010
bn
119.0
bn
117.0
31 March
bn
117.7
6.1
6.9
4.5
5.4
9.0
30.0
10.5
9.7
33.5
115.6
122.6
3.4
93%
87.6
6.2
6.8
4.5
5.4
9.0
29.5
9.9
9.9
32.6
113.8
124.5
4.0
90%
84.2
6.1
6.7
4.5
5.2
8.9
30.2
9.8
9.8
33.6
114.8
124.4
4.6
91%
82.3

Total third party assets
- financial institutions
- hotels and restaurants
- housebuilding and construction
- manufacturing
- private sector education, health, social work, recreational and community services
- property
- wholesale and retail trade, repairs
- asset and invoice finance
- other
Customer deposits
Q2
14.6%
3.03%
43%
2012
Q3
13.7%
2.98%
45%
Q4
13.0%
3.02%
45%
2011
bn
bn
bn
116.3
115.7
114.2
6.0
6.5
4.2
5.0
8.8
29.2
9.5
9.9
34.1
113.2
124.5
4.8
89%
81.0
5.8
6.3
4.0
4.8
8.7
29.0
9.3
10.1
34.6
112.6
124.1
4.9
89%
78.8
5.8
6.1
3.9
4.7
8.7
28.2
8.7
10.4
34.2
110.7
126.3
5.0
86%
79.3
Note:
(1) Divisional return on equity is based on divisional operating profit after tax, divided by average notional equity (based on 10% of the monthly average of divisional RWAs,
adjusted for capital deductions).
28
Full year
15.2%
3.06%
44%
Q1
16.2%
3.09%
44%
Q2
16.8%
3.17%
43%
31 March
bn
113.2
2012
30 June
bn
113.7
6.2
6.0
3.7
4.7
8.6
26.7
9.1
10.3
34.4
109.7
124.3
4.9
87%
76.9
6.1
6.1
3.5
4.9
8.9
26.9
8.9
10.7
34.1
110.1
127.5
4.9
85%
79.4
Q3
11.9%
2.99%
46%
30 September
bn
111.8
5.1
5.9
3.5
4.7
8.8
26.0
8.9
10.9
34.5
108.3
126.8
5.5
84%
82.1
Section 2.3 - Wealth
2010
Q3
m
Income statement
Net interest income
Non-interest income
Total income
Q4
m
2011
Full year
m
Q1
m
Q2
m
Q3
m
2012
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
146
90
18
108
254
150
94
17
111
261
588
376
71
447
1,035
157
97
17
114
271
168
94
21
115
283
152
95
23
118
270
168
89
23
112
280
645
375
84
459
1,104
179
93
18
111
290
178
90
35
125
303
185
94
13
107
292
(95)
(39)
(55)
(189)
(96)
(29)
(53)
(178)
(382)
(142)
(210)
(734)
(100)
(44)
(52)
(196)
(111)
(51)
(58)
(220)
(106)
(57)
(58)
(221)
(96)
(43)
(55)
(194)
(413)
(195)
(223)
(831)
(117)
(60)
(58)
(235)
(116)
(56)
(55)
(227)
(104)
(57)
(58)
(219)

Impairment losses
65
(1)
83
(6)
301
(18)
75
(5)
63
(3)
49
(4)
86
(13)
273
(25)
55
(10)
76
(12)
73
(8)
Operating profit
64
77
283
70
60
45
73
248
45
64
65
Private banking
Investments
207
47
210
51
836
199
221
50
231
52
218
52
232
48
902
202
237
53
252
51
237
55
Total income
254
261
1,035
271
283
270
280
1,104
290
303
292
9.5%
3.67%
81%
13.8%
3.69%
75%
14.3%
3.88%
75%
Direct expenses
- staff
- other
Indirect expenses
Analysis of income
Key Metrics
Performance ratios
14.2%
16.8%
15.9%
15.0%
12.8%
9.4%
15.2%
13.1%
Net interest margin
3.19%
3.09%
3.26%
3.24%
3.33%
2.96%
3.39%
3.23%
Cost:income ratio
74%
68%
71%
72%
78%
82%
69%
75%
Note:
29
Section 2.3 - Wealth (continued)

2010
bn
bn
31 March
bn
7.5
6.5
1.5
15.5
35.5
32.9
0.2
44%
12.1
7.8
6.7
1.6
16.1
37.1
33.9
0.2
43%
12.5
7.8
7.0
1.7
16.5
37.5
34.4
0.2
44%
12.6

- mortgages
- personal
- other
Customer deposits (1)
Assets under management (excluding deposits)(1)
Loan:deposit ratio (excluding repos) (1)
Note:
(1) 31 March 2011 comparatives were revised in Q3 2011 to reflect the current reporting methodology.
30
2011
bn
bn
bn
8.2
7.0
1.6
16.8
37.3
34.3
0.2
45%
12.9
8.3
7.2
1.5
17.0
37.4
29.9
0.2
45%
13.0
8.3
6.9
1.7
16.9
38.2
30.9
0.2
44%
12.9
31 March
bn
2012
30 June
bn
30 September
8.4
6.8
1.7
16.9
38.3
31.4
0.2
44%
12.9
8.6
5.6
2.8
17.0
38.5
30.6
0.2
44%
12.3
8.7
5.5
2.8
17.0
38.7
29.5
0.2
44%
12.3
bn
Section 2.4 - International Banking
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Income statement
Net interest income
Non-interest income
317
434
337
425
1,353
1,924
303
344
301
364
302
348
293
300
1,199
1,356
260
282
234
327
227
308
Total income
751
762
3,277
647
665
650
593
2,555
542
561
535
Direct expenses
- staff
- other
Indirect expenses
(198)
(64)
(188)
(195)
(69)
(172)
(871)
(274)
(735)
(195)
(61)
(171)
(181)
(57)
(174)
(170)
(57)
(181)
(160)
(51)
(174)
(706)
(226)
(700)
(187)
(48)
(175)
(153)
(47)
(167)
(132)
(47)
(169)

Impairment recoveries/(losses)
Operating profit
(450)
301
26
327
(436)
326
-326
(1,880)
1,397
(86)
1,311
(427)
220
6
226
(412)
253
(104)
149
(408)
242
(14)
228
(385)
208
(56)
152
(1,632)
923
(168)
755
(410)
132
(35)
97
(367)
194
(27)
167
(348)
187
(12)
175
Of which:
Ongoing businesses
Run-off businesses
330
(3)
333
(7)
1,348
(37)
235
(9)
160
(11)
233
(5)
145
7
773
(18)
113
(16)
168
(1)
171
4

Cash management
Trade finance
Loan portfolio
365
59
303
315
68
354
1,368
243
1,578
216
62
353
242
69
340
241
77
315
241
67
257
940
275
1,265
268
72
197
246
73
233
224
76
228
Ongoing businesses
Run-off businesses
Total income
727
24
751
737
25
762
3,189
88
3,277
631
16
647
651
14
665
633
17
650
565
28
593
2,480
75
2,555
537
5
542
552
9
561
528
7
535

Manufacturing and infrastructure
Property and construction
Transport and storage
Telecommunications, media and technology
Banks and financial institutions
Other
Total impairment (recoveries) / losses
(1)
---(21)
(4)
(26)
-46
--15
(61)
--
(17)
102
-7
49
(55)
86
32
6
9
-(1)
(52)
(6)
100
---2
2
104
47
11
2
-(43)
(3)
14
75
----(19)
56
254
17
11
-(42)
(72)
168
17
-(4)
9
12
1
35
2
7
--19
(1)
27
2
---12
(2)
12
(0.2%)
0.1%
0.2%
--
0.6%
0.1%
0.4%
0.3%
0.3%
0.2%
0.1%

2011
31
2012
Section 2.4 - International Banking (continued)

2010
Key Metrics
Performance ratios (ongoing businesses)
Net interest margin
Cost:income ratio
2011
Q4
Full year
Q1
Q2
Q3
Q4
Full year
Q1
Q2
Q3
17.0%
1.71%
58%
17.2%
1.90%
55%
15.4%
1.92%
55%
13.2%
1.83%
64%
9.6%
1.73%
59%
14.0%
1.71%
61%
9.1%
1.64%
64%
11.5%
1.73%
62%
7.5%
1.60%
72%
10.5%
1.65%
65%
10.3%
1.70%
65%
31 March
bn
2012
30 June
bn
30 September
52.3
3.9
4.0
0.3
3.2
63.7
45.0
10.5
0.9
95%
41.8
49.5
5.1
2.4
0.7
3.7
61.4
42.2
7.7
0.7
102%
46.0
46.7
5.1
2.3
0.7
3.6
58.4
41.7
6.5
0.7
101%
49.7
2010

Securities
Cash and eligible bills
Other
Total third party assets (excluding derivatives mark-to-market)
Customer deposits (excluding repos)
Bank deposits (excluding repos)
Loan:deposit ratio (excluding repos and conduits)
Run-off businesses (2)

Total Income
Direct expenses
Operating (loss)/profit
2011
bn
bn
bn
bn
bn
31 March
bn
63.6
3.0
4.2
2.1
4.6
77.5
39.6
5.9
1.4
131%
52.2
62.1
3.9
6.8
0.7
4.4
77.9
43.7
7.3
1.5
112%
51.7
62.6
3.8
5.9
1.0
3.5
76.8
44.1
8.2
1.5
113%
45.7
64.1
4.7
6.7
0.4
3.8
79.7
47.3
8.6
1.4
109%
46.4
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
24
(27)
(3)
25
(32)
(7)
88
(125)
(37)
16
(25)
(9)
14
(25)
(11)
17
(22)
(5)
28
(21)
7
75
(93)
(18)
5
(21)
(16)
9
(10)
(1)
7
(3)
4
2012
Q3
61.8
3.9
6.0
0.3
3.5
75.5
45.3
7.7
1.5
113%
44.1
56.9
3.4
6.0
0.3
3.3
69.9
45.1
11.4
1.6
103%
43.2
2011
2012
Note:
adjusted for capital deductions), for the ongoing businesses.
(2) Run-off businesses consist of the exited corporate finance business.
32
bn
Section 2.5 - Ulster Bank
Income statement
Net interest income
Non-interest income
Total income
Direct expenses
- staff
- other
Indirect expenses
Impairment losses
Operating loss
Corporate
Retail
Other
Total income
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
201
38
14
52
253
197
40
16
56
253
839
156
58
214
1,053
181
36
15
51
232
182
37
14
51
233
196
41
19
60
256
177
28
21
49
226
736
142
69
211
947
165
38
11
49
214
160
35
11
46
206
163
36
14
50
213
(54)
(18)
(62)
(134)
119
(286)
(167)
(57)
(17)
(64)
(138)
115
(376)
(261)
(237)
(74)
(264)
(575)
478
(1,161)
(683)
(56)
(18)
(62)
(136)
96
(461)
(365)
(57)
(17)
(68)
(142)
91
(269)
(178)
(55)
(17)
(65)
(137)
119
(327)
(208)
(53)
(15)
(64)
(132)
94
(327)
(233)
(221)
(67)
(259)
(547)
400
(1,384)
(984)
(52)
(12)
(66)
(130)
84
(394)
(310)
(52)
(11)
(65)
(128)
78
(323)
(245)
(53)
(12)
(61)
(126)
87
(329)
(242)
120
124
9
253
122
124
7
253
521
465
67
1,053
113
113
6
232
117
98
18
233
107
116
33
256
98
101
27
226
435
428
84
947
102
88
24
214
88
86
32
206
85
93
35
213
33
2012
Section 2.5 - Ulster Bank (continued)

Mortgages
Corporate
- property
- other corporate
Other lending
Mortgages
Corporate
- property
- other corporate
Other lending
Total
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
69
159
294
233
78
126
133
570
215
141
155
107
100
10
286
69
135
13
376
375
444
48
1,161
97
120
11
461
66
103
22
269
78
111
12
327
83
100
11
327
324
434
56
1,384
54
114
11
394
61
103
18
323
92
75
7
329
1.3%
3.0%
1.4%
4.3%
1.4%
2.4%
2.7%
2.9%
4.3%
2.9%
3.3%
8.1%
4.3%
2.4%
3.0%
5.1%
6.0%
4.0%
4.1%
6.9%
4.9%
3.7%
3.1%
7.2%
5.5%
2.9%
5.0%
5.0%
4.7%
5.5%
2.9%
6.1%
5.4%
3.2%
3.7%
6.9%
5.2%
2.8%
3.8%
6.8%
5.6%
3.5%
4.1%
4.4%
5.8%
3.4%
4.6%
5.1%
5.4%
5.1%
3.9%
8.0%
4.1%
2.2%
4.1%
34
2012
Section 2.5 - Ulster Bank (continued)
2010
Key Metrics
Performance ratios
Net interest margin
Cost:income ratio
2011
Q4
Full year
Q1
Q2
Q3
Q4
Full year
Q1
Q2
Q3
(16.5%)
1.97%
53%
(25.6%)
1.86%
55%
(16.8%)
2.03%
55%
(36.8%)
1.84%
59%
(16.9%)
1.80%
61%
(18.3%)
1.96%
54%
(20.7%)
1.87%
58%
(22.8%)
1.87%
58%
(25.8%)
1.87%
61%
(19.8%)
1.82%
62%
(20.4%)
1.92%
59%
31 March
bn
2012
30 June
bn
30 September
2010
31 March
bn
2012
Q3
bn
bn
2011
bn
bn
bn
bn

- mortgages
- corporate
- property
- other corporate
- other lending
21.4
21.2
21.5
21.8
20.7
20.0
19.8
19.2
18.9
5.3
9.4
1.7
37.8
23.4
5.4
9.0
1.3
36.9
23.1
5.4
8.8
1.5
37.2
23.8
5.3
8.7
1.6
37.4
24.3
5.1
8.2
1.5
35.5
23.4
4.8
7.7
1.6
34.1
21.8
4.9
7.9
1.3
33.9
21.0
4.8
7.6
1.4
33.0
20.6
4.6
7.4
1.3
32.2
20.3
Customer deposits
- mortgages
- corporate
- property
- other corporate
- other lending
Total risk elements in lending
1.4
1.5
1.8
2.0
2.1
2.2
2.5
2.6
2.9
0.6
1.0
0.2
3.2
156%
32.6
0.7
1.2
0.2
3.6
152%
31.6
1.0
1.6
0.2
4.6
147%
31.7
1.1
1.8
0.2
5.1
144%
36.3
1.5
1.8
0.2
5.6
141%
34.4
1.3
1.8
0.2
5.5
143%
36.3
1.3
1.9
0.2
5.9
147%
38.4
1.4
2.0
0.2
6.2
144%
37.4
1.8
2.1
0.2
7.0
141%
35.1
Spot exchange rate - /
1.154
1.160
1.131
1.106
1.162
1.196
1.200
1.238
1.256
Note:
(1) Divisional return on equity is based on divisional operating loss after tax divided by average notional equity (based on 10% of the monthly average of divisional RWAs,
35
Section 2.6 - US Retail & Commercial ( Sterling)
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
479
213
90
303
782
460
201
63
264
724
1,902
859
301
1,160
3,062
452
202
73
275
727
470
217
62
279
749
482
223
66
289
771
496
199
95
294
790
1,900
841
296
1,137
3,037
496
195
65
260
756
492
195
128
323
815
492
195
93
288
780

Impairment losses
Operating profit
(218)
(150)
-(201)
(569)
213
(125)
88
(208)
(128)
-(208)
(544)
180
(105)
75
(801)
(580)
-(813)
(2,194)
868
(519)
349
(201)
(126)
-(195)
(522)
205
(111)
94
(211)
(138)
-(192)
(541)
208
(65)
143
(210)
(156)
-(197)
(563)
208
(85)
123
(216)
(137)
-(195)
(548)
242
(65)
177
(838)
(557)
-(779)
(2,174)
863
(326)
537
(223)
(116)
(88)
(208)
(635)
121
(19)
102
(217)
(144)
-(197)
(558)
257
(28)
229
(207)
(128)
-(201)
(536)
244
(21)
223
Average exchange rate - US$/
1.551
1.581
1.546
1.601
1.631
1.611
1.573
1.604
1.571
1.582
1.581
Income statement
Net interest income
Non-interest income
Total income
Direct expenses
- staff
- other
- litigation settlement
Indirect expenses
2011
36
2012
Section 2.6 - US Retail & Commercial ( Sterling) (continued)
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m

Mortgages and home equity
Personal lending and cards
Retail deposits
Commercial lending
Commercial deposits
Other
Total income
142
131
234
146
100
29
782
128
116
218
142
96
24
724
509
492
948
583
406
124
3,062
109
112
218
138
99
51
727
107
113
234
148
102
45
749
119
117
238
150
105
42
771
128
100
237
148
110
67
790
463
442
927
584
416
205
3,037
134
99
220
160
114
29
756
134
102
224
151
113
91
815
139
101
215
144
111
70
780

Home equity
Corporate and commercial
Other consumer
Securities
13
36
48
24
4
125
1
26
53
9
16
105
55
106
228
96
34
519
6
39
19
20
27
111
12
12
23
8
10
65
6
32
5
12
30
85
4
20
8
21
12
65
28
103
55
61
79
326
6
22
(16)
3
4
19
(4)
20
(6)
17
1
28
(5)
40
(35)
21
-21
0.8%
0.9%
1.0%
1.4%
1.0%
0.1%
0.7%
1.0%
0.5%
0.7%
0.9%
0.7%
1.1%
1.4%
1.0%
0.4%
1.1%
0.4%
1.3%
0.7%
0.8%
0.3%
0.4%
0.5%
0.5%
0.4%
0.9%
0.1%
0.7%
0.4%
0.3%
0.5%
0.1%
1.1%
0.4%
0.5%
0.7%
0.2%
0.8%
0.5%
0.4%
0.6%
(0.3%)
0.2%
0.1%
(0.3%)
0.6%
(0.1%)
0.8%
0.2%
(0.3%)
1.2%
(0.6%)
1.0%
0.2%

Home equity
Other consumer
Total
2011
37
2012
Section 2.6 - US Retail & Commercial ( Sterling) (continued)

2010
Key Metrics
Performance ratios
Adjusted return on equity (2)
Net interest margin
Cost:income ratio
Adjusted cost:income ratio (2)
Q3
3.5%
3.5%
2.87%
73%
73%
2011
Q4
3.5%
3.5%
2.96%
75%
75%
Full year
3.7%
3.7%
2.82%
72%
72%
Q1
4.5%
4.5%
3.00%
72%
72%
2010
31 March
bn
bn
- residential mortgages
- home equity
- corporate and commercial
- other consumer
- retail
- commercial
Spot exchange rate - US$/
bn
Q2
6.9%
6.9%
3.12%
72%
72%
2012
Q3
5.8%
5.8%
3.08%
73%
73%
Q4
8.0%
8.0%
3.04%
69%
69%
2011
bn
bn
bn
6.3%
6.3%
3.06%
72%
72%
Q1
4.5%
8.4%
3.06%
84%
72%
31 March
bn
Q2
10.0%
8.3%
3.02%
69%
72%
2012
30 June
bn
Q3
9.7%
9.7%
2.99%
69%
69%
30 September
bn
73.7
72.4
71.8
72.1
74.1
75.8
73.7
75.1
75.0
6.2
15.3
19.9
6.8
48.2
60.9
6.2
6.1
15.2
20.5
6.9
48.7
59.3
6.1
5.6
14.7
20.3
6.4
47.0
57.2
6.5
5.7
14.6
21.3
6.4
48.0
56.9
7.3
5.9
14.9
22.2
6.6
49.6
58.9
6.1
6.1
14.9
22.9
7.7
51.6
60.0
5.2
6.0
14.2
22.6
8.1
50.9
58.7
4.3
6.1
14.2
23.6
8.3
52.2
59.2
5.0
5.9
13.6
23.0
8.2
50.7
59.8
3.8
0.4
0.4
0.8
78%
64.5
0.4
0.5
0.9
81%
57.4
0.5
0.5
1.0
81%
54.0
0.5
0.4
0.9
83%
55.2
0.6
0.4
1.0
83%
56.9
0.6
0.4
1.0
85%
59.3
0.6
0.3
0.9
86%
58.6
0.6
0.4
1.0
87%
58.5
0.7
0.3
1.0
84%
56.7
1.570
1.552
1.605
1.607
1.562
1.548
1.599
1.569
1.614
Note:
(2) Excludes the litigation settlement in Q1 2012 and net gain on the sale of Visa B shares in Q2 2012.
Full year
38
Section 2.7 - US Retail & Commercial (US Dollar)
Income statement
Net interest income
Non-interest income
Total income
Direct expenses
- staff
- other
- litigation settlement
Indirect expenses
Impairment losses
Operating profit
Mortgages and home equity
Personal lending and cards
Retail deposits
Commercial lending
Commercial deposits
Other
Total income
Q3
$m
2010
Q4
$m
Full year
$m
Q1
$m
Q2
$m
2011
Q3
$m
Q4
$m
Full year
$m
Q1
$m
Q2
$m
Q3
$m
741
330
142
472
1,213
730
319
98
417
1,147
2,940
1,328
464
1,792
4,732
724
324
116
440
1,164
767
354
100
454
1,221
776
358
109
467
1,243
781
314
148
462
1,243
3,048
1,350
473
1,823
4,871
779
307
102
409
1,188
778
309
202
511
1,289
778
306
149
455
1,233
(337)
(235)
-(311)
(883)
330
(194)
136
(328)
(203)
-(329)
(860)
287
(168)
119
(1,238)
(897)
-(1,255)
(3,390)
1,342
(802)
540
(322)
(203)
-(312)
(837)
327
(177)
150
(343)
(224)
-(313)
(880)
341
(108)
233
(340)
(250)
-(318)
(908)
335
(137)
198
(339)
(216)
-(307)
(862)
381
(102)
279
(1,344)
(893)
-(1,250)
(3,487)
1,384
(524)
860
(350)
(182)
(138)
(327)
(997)
191
(31)
160
(344)
(228)
-(311)
(883)
406
(43)
363
(327)
(204)
-(318)
(849)
384
(33)
351
220
203
363
227
155
45
1,213
201
185
346
224
152
39
1,147
786
761
1,465
901
627
192
4,732
175
179
349
221
158
82
1,164
175
185
381
241
167
72
1,221
192
188
384
241
169
69
1,243
202
157
373
233
173
105
1,243
744
709
1,487
936
667
328
4,871
211
156
346
251
179
45
1,188
211
161
355
239
179
144
1,289
219
160
340
228
175
111
1,233
39
2012
Section 2.7 - US Retail & Commercial (US Dollar) (continued)

Home equity
Other consumer
Securities
Home equity
Other consumer
Total
Q3
$m
2010
Q4
$m
Full year
$m
Q1
$m
Q2
$m
2011
Q3
$m
Q4
$m
Full year
$m
Q1
$m
Q2
$m
Q3
$m
20
57
74
37
6
194
2
40
86
15
25
168
85
164
354
146
53
802
9
63
30
32
43
177
19
19
37
17
16
108
10
52
8
19
48
137
6
31
13
33
19
102
44
165
88
101
126
524
9
35
(25)
6
6
31
(6)
30
(9)
27
1
43
(8)
64
(55)
32
-33
0.8%
1.0%
1.0%
1.4%
1.0%
0.1%
0.7%
1.1%
0.6%
0.8%
0.9%
0.7%
1.1%
1.4%
1.0%
0.4%
1.1%
0.4%
1.2%
0.7%
0.8%
0.3%
0.4%
0.7%
0.5%
0.4%
0.9%
0.1%
0.7%
0.5%
0.3%
0.5%
0.1%
1.1%
0.4%
0.5%
0.7%
0.2%
0.8%
0.5%
0.4%
0.6%
(0.3%)
0.2%
0.1%
(0.3%)
0.5%
(0.1%)
0.8%
0.2%
(0.3%)
1.2%
(0.6%)
1.0%
0.2%
40
2012
Section 2.7 - US Retail & Commercial (US Dollar) (continued)
2010
Key metrics
Performance ratios
Adjusted return on equity (2)
Net interest margin
Cost:income ratio
Adjusted cost:income ratio (2)
Q3
3.5%
3.5%
2.87%
73%
73%
2011
Q4
3.5%
3.5%
2.96%
75%
75%
Full year
3.7%
3.7%
2.82%
72%
72%
Q1
4.5%
4.5%
3.00%
72%
72%
2010
31 March
bn
bn
- residential mortgages
- home equity
- corporate and commercial
- other consumer
- retail
- commercial
bn
Q2
6.9%
6.9%
3.12%
72%
72%
2012
Q3
5.8%
5.8%
3.08%
73%
73%
Q4
8.0%
8.0%
3.04%
69%
69%
2011
bn
bn
bn
6.3%
6.3%
3.06%
72%
72%
Q1
4.5%
8.4%
3.06%
84%
72%
31 March
bn
Q2
10.0%
8.3%
3.02%
69%
72%
2012
30 June
bn
Q3
9.7%
9.7%
2.99%
69%
69%
30 September
bn
115.7
112.4
115.2
115.9
115.8
117.3
117.9
117.8
121.0
9.7
24.0
31.1
10.8
75.6
95.6
9.7
9.4
23.6
31.7
10.7
75.4
92.1
9.5
9.1
23.6
32.2
10.5
75.4
91.8
10.4
9.2
23.5
34.0
10.4
77.1
91.4
11.8
9.1
23.3
34.5
10.6
77.5
92.1
9.6
9.4
23.1
35.3
12.0
79.8
92.8
8.0
9.5
22.6
36.2
13.2
81.5
93.9
6.9
9.6
22.3
37.0
13.1
82.0
92.9
7.8
9.5
22.0
37.2
13.1
81.8
96.6
6.2
0.7
0.6
1.3
78%
101.3
0.7
0.7
1.4
81%
89.1
0.8
0.8
1.6
81%
86.7
0.9
0.6
1.5
83%
88.8
0.9
0.6
1.5
83%
88.9
1.0
0.6
1.6
85%
91.8
0.9
0.6
1.5
86%
93.7
1.0
0.6
1.6
87%
91.7
1.2
0.5
1.7
84%
91.6
Note:
(2) Excludes the litigation settlement in Q1 2012 and net gain on the sale of Visa B shares in Q2 2012.
Full year
41
Section 2.8 Total Retail & Commercial
Income statement
Net interest income
Non-interest income
Total income
Direct expenses
- staff
- other
Indirect expenses
Impairment losses
Operating profit
UK Retail
UK Corporate
Wealth
Ulster Bank
Total income
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
2,946
1,333
343
1,676
4,622
2,988
1,361
327
1,688
4,676
11,699
5,413
1,502
6,915
18,614
2,980
1,235
314
1,549
4,529
2,978
1,268
333
1,601
4,579
2,962
1,227
342
1,569
4,531
2,912
1,161
302
1,463
4,375
11,832
4,891
1,291
6,182
18,014
2,848
1,162
260
1,422
4,270
2,824
1,132
370
1,502
4,326
2,786
1,132
282
1,414
4,200
(1,011)
(500)
(1,079)
(2,590)
2,032
(796)
1,236
(996)
(420)
(1,119)
(2,535)
2,141
(930)
1,211
(4,092)
(1,961)
(4,349)
(10,402)
8,212
(3,711)
4,501
(1,002)
(466)
(1,029)
(2,497)
2,032
(872)
1,160
(1,013)
(454)
(1,062)
(2,529)
2,050
(869)
1,181
(968)
(491)
(1,090)
(2,549)
1,982
(855)
1,127
(956)
(461)
(1,037)
(2,454)
1,921
(888)
1,033
(3,939)
(1,872)
(4,218)
(10,029)
7,985
(3,484)
4,501
(1,031)
(488)
(1,059)
(2,578)
1,692
(789)
903
(980)
(457)
(1,014)
(2,451)
1,875
(711)
1,164
(916)
(429)
(1,044)
(2,389)
1,811
(758)
1,053
1,368
1,214
254
751
253
782
4,622
1,453
1,223
261
762
253
724
4,676
5,391
4,796
1,035
3,277
1,053
3,062
18,614
1,390
1,262
271
647
232
727
4,529
1,431
1,218
283
665
233
749
4,579
1,378
1,206
270
650
256
771
4,531
1,309
1,177
280
593
226
790
4,375
5,508
4,863
1,104
2,555
947
3,037
18,014
1,267
1,201
290
542
214
756
4,270
1,230
1,211
303
561
206
815
4,326
1,242
1,138
292
535
213
780
4,200
42
2012
Section 2.8 Total Retail & Commercial (continued)
Analysis of impairments by business

UK Retail
UK Corporate
Wealth
Ulster Bank
reverse repurchase agreements) by business
UK Retail
UK Corporate
Ulster Bank
Total
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
251
159
1
(26)
286
125
796
222
221
6
-376
105
930
1,160
767
18
86
1,161
519
3,711
194
107
5
(6)
461
111
872
208
220
3
104
269
65
869
195
230
4
14
327
85
855
191
236
13
56
327
65
888
788
793
25
168
1,384
326
3,484
155
176
10
35
394
19
789
140
181
12
27
323
28
711
141
247
8
12
329
21
758
0.9%
0.6%
3.0%
1.0%
0.8%
0.8%
0.8%
4.1%
0.7%
1.0%
1.1%
0.7%
3.1%
1.0%
1.0%
0.7%
0.4%
5.0%
0.7%
0.9%
0.8%
0.8%
2.9%
0.5%
0.9%
0.7%
0.8%
3.7%
0.4%
0.9%
0.7%
0.9%
3.8%
0.4%
0.9%
0.7%
0.7%
4.1%
0.5%
0.9%
0.6%
0.6%
4.6%
0.1%
0.8%
0.5%
0.7%
3.9%
0.2%
0.8%
0.5%
0.9%
4.1%
0.2%
0.8%
43
2012
Section 2.8 Total Retail & Commercial (continued)

2010
Key metrics
Performance ratios
Net interest margin
Cost:income ratio
2011
Q4
Full year
Q1
Q2
Q3
Q4
Full year
Q1
Q2
Q3
10.9%
2.88%
55%
10.1%
2.96%
54%
9.5%
2.91%
56%
10.9%
3.05%
55%
11.2%
2.99%
55%
10.7%
2.94%
56%
9.8%
2.90%
56%
10.7%
2.97%
56%
8.6%
2.91%
60%
11.0%
2.94%
57%
9.7%
2.92%
57%
31 March
bn
377.1
392.6
37.2
94%
276.8
2012
30 June
bn
375.4
395.6
36.5
93%
281.0
2010
31 March
bn
388.9
384.7
40.2
99%
276.6

Loans and advances to customers - gross
Customer deposits excluding bancassurance
Assets under management - excluding deposits
2012
Q3
bn
389.3
374.3
38.3
102%
298.3
bn
386.8
384.9
39.6
99%
286.2
2011
bn
bn
bn
390.8
387.4
381.6
387.6
389.1
394.6
40.1
35.5
36.5
99%
98%
95%
281.3
275.9
279.4
Notes:
(1) Divisional return on equity is based on divisional operating profit after tax, divided by average notional equity (based on 10% of the monthly average of divisional RWA's,
44
30 September
bn
368.5
394.2
35.6
91%
283.6
Section 2.9 - Markets
Income statement
Net interest income from banking activities
Net fees and commissions receivable
Income from trading activities
Other operating income (net of related funding costs)
Non-interest income
Total income
Direct expenses
- staff
- other
Indirect expenses
Operating profit/(loss) before impairment losses
Impairment recoveries/(losses)
Of which:
Ongoing businesses
Run-off businesses
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
191
235
903
(11)
1,127
1,318
73
237
837
17
1,091
1,164
605
731
4,785
112
5,628
6,233
56
207
1,817
28
2,052
2,108
6
181
924
57
1,162
1,168
(6)
153
281
19
453
447
23
62
580
27
669
692
79
603
3,602
131
4,336
4,415
24
127
1,548
35
1,710
1,734
32
73
917
44
1,034
1,066
11
77
933
21
1,031
1,042
(484)
(126)
(178)
(788)
530
13
543
(427)
(254)
(171)
(852)
312
4
316
(2,082)
(663)
(699)
(3,444)
2,789
(65)
2,724
(727)
(166)
(186)
(1,079)
1,029
-1,029
(476)
(188)
(191)
(855)
313
14
327
(406)
(195)
(199)
(800)
(353)
5
(348)
(354)
(197)
(193)
(744)
(52)
(57)
(109)
(1,963)
(746)
(769)
(3,478)
937
(38)
899
(544)
(166)
(198)
(908)
826
(2)
824
(423)
(185)
(188)
(796)
270
(19)
251
(393)
(162)
(198)
(753)
289
6
295
538
5
325
(9)
2,743
(19)
1,039
(10)
325
2
(325)
(23)
(96)
(13)
943
(44)
861
(37)
268
(17)
300
(5)
45
2012
Section 2.9 - Markets (continued)
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
511
280
227
289
126
426
238
238
278
120
2,312
1,047
1,479
1,350
672
749
241
617
430
216
287
267
367
208
183
42
293
241
(58)
76
396
259
29
36
118
1,474
1,060
1,254
616
593
801
246
427
313
123
416
175
378
184
91
390
173
374
186
76
Total income ongoing businesses

Inter-divisional revenue share
Run-off businesses
1,433
(182)
67
1,300
(197)
61
6,860
(883)
256
2,253
(208)
63
1,312
(204)
60
594
(178)
31
838
(177)
31
4,997
(767)
185
1,910
(186)
10
1,244
(174)
(4)
1,199
(159)
2
Total income
1,318
1,164
6,233
2,108
1,168
447
692
4,415
1,734
1,066
1,042
Memo - Fixed income and currencies

Rates/currencies/ABP/credit markets
Less primary credit markets
1,307
(206)
1,180
(227)
6,188
(863)
2,037
(229)
1,129
(188)
518
(137)
720
(134)
4,404
(688)
1,787
(171)
1,153
(132)
1,123
(114)
Total fixed income and currencies
1,101
953
5,325
1,808
941
381
586
3,716
1,616
1,021
1,009

Rates
Currencies
Asset backed products
Credit markets
Investor products and equity derivatives
2011
46
2012
Section 2.9 - Markets (continued)
2010
Key Metrics
Q3
Performance ratios (ongoing businesses)
Cost:income ratio
Compensation ratio (2)
13.7%
58%
35%
2011
Q4
8.4%
71%
34%
Full year
19.1%
53%
31%
Q1
26.0%
49%
33%
2010
31 March
bn
67.5
104.9
128.7
33.9
31.6
366.6
36.0
46.2
34.5
114.3
Capital and balance sheet (ongoing businesses)

Loans and advances
Reverse repos
Securities
Cash and eligible bills
Other
Net derivative assets (after netting)
Run-off businesses (3)

Total Income
Direct expenses
8.2%
72%
39%
2012
Q3
Q4
Full year
(8.2%)
179%
88%
(2.4%)
106%
49%
6.1%
77%
42%
2011
bn
bn
bn
61.3
61.7
61.2
97.3
100.4
100.4
138.0
121.5
108.1
32.8
33.3
28.1
32.7
29.5
14.8
362.1
346.4
312.6
34.9
38.7
36.8
51.4
59.4
48.2
32.2
45.6
37.0
106.6
104.0
120.3
21.1%
50%
29%
31 March
bn
50.5
90.8
106.6
24.2
27.7
299.8
34.6
46.2
29.3
115.6
Q2
6.8%
73%
38%
2012
30 June
bn
53.7
97.6
101.7
26.8
22.2
302.0
34.3
50.7
27.5
107.9
Q3
7.8%
72%
37%
30 September
bn
68.6
94.7
115.8
38.8
20.1
338.0
38.2
50.6
37.4
110.3
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
67
(62)
5
61
(70)
(9)
256
(275)
(19)
63
(73)
(10)
60
(58)
2
31
(54)
(23)
31
(44)
(13)
185
(229)
(44)
10
(47)
(37)
(4)
(13)
(17)
2
(7)
(5)
31 March
bn
0.8
2012
30 June
bn
0.4
2011
2010
31 March
bn
3.0
bn
4.0
bn
2.4
47
bn
51.7
97.5
97.9
34.7
22.4
304.2
34.3
42.9
21.3
108.0
2012
2011
bn
bn
bn
3.3
2.1
1.3
Notes:
adjusted for capital deductions), for the ongoing businesses.
(2) Compensation ratio is based on staff costs as a percentage of total income.
(3) Run-off businesses consist of the exited cash equities, corporate broking and equity capital markets operations.
Q1
bn
80.5
91.7
115.5
42.0
30.1
359.8
40.1
66.0
41.1
106.8
Balance sheet (run-off businesses)

Q2
30 September
bn
0.2
Section 2.10 - Direct Line Group
Income statement
Earned premiums
Reinsurers' share
Net premium income
Fees and commissions
Instalment income
Other income
Total income
Net claims
Underwriting (loss)/profit
Staff expenses
Other expenses
Total direct expenses
Indirect expenses
Technical result
Investment income
Operating (loss)/profit

Personal lines motor excluding broker
- own brands
- partnerships
Personal lines home excluding broker
- own brands
- partnerships
Personal lines rescue and other excluding broker
- own brands
- partnerships
Commercial
International
Other (1)
Total income
In-force policies (000's)

- own brands
- partnerships
- own brands
- partnerships
- own brands
- partnerships
Commercial
International
Other (1)
Total in-force policies (2)
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
2012
Q2
m
Q3
m
1,111
(36)
1,075
(96)
39
31
1,049
(942)
107
1,100
(40)
1,060
(133)
38
70
1,035
(898)
137
4,459
(148)
4,311
(410)
159
179
4,239
(3,932)
307
1,065
(54)
1,011
(75)
35
35
1,006
(784)
222
1,056
(60)
996
(81)
35
27
977
(704)
273
1,057
(67)
990
(83)
35
19
961
(695)
266
1,043
(71)
972
(161)
33
19
863
(589)
274
4,221
(252)
3,969
(400)
138
100
3,807
(2,772)
1,035
1,020
(82)
938
(109)
31
16
876
(649)
227
1,012
(83)
929
(113)
31
14
861
(576)
285
1,013
(81)
932
(129)
32
16
851
(596)
255
(72)
(77)
(149)
(66)
(215)
(108)
75
(33)
(72)
(77)
(149)
(74)
(223)
(86)
77
(9)
(287)
(325)
(612)
(267)
(879)
(572)
277
(295)
(76)
(87)
(163)
(56)
(219)
3
64
67
(70)
(79)
(149)
(54)
(203)
70
69
139
(67)
(88)
(155)
(60)
(215)
51
72
123
(75)
(79)
(154)
(55)
(209)
65
60
125
(288)
(333)
(621)
(225)
(846)
189
265
454
(79)
(91)
(170)
(63)
(233)
(6)
90
84
(81)
(81)
(162)
(61)
(223)
62
73
135
(88)
(106)
(194)
-(194)
61
48
109
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
2012
Q2
m
Q3
m
450
82
468
91
1,825
343
440
73
438
57
439
45
425
34
1,742
209
411
31
409
31
416
31
120
93
120
100
474
388
117
98
118
90
117
94
119
81
471
363
116
88
115
94
116
88
47
44
78
79
56
1,049
49
2
76
82
47
1,035
192
155
314
316
232
4,239
46
46
74
80
32
1,006
46
48
80
80
20
977
43
47
80
91
5
961
46
(16)
81
89
4
863
181
125
315
340
61
3,807
45
42
79
84
(20)
876
46
47
79
77
(37)
861
46
42
82
79
(49)
851
4,276
698
4,162
645
4,162
645
4,071
559
3,931
474
3,832
388
3,787
320
3,787
320
3,827
322
3,816
319
3,762
332
1,807
2,533
1,797
2,530
1,797
2,530
1,776
2,501
1,844
2,524
1,832
2,504
1,811
2,497
1,811
2,497
1,812
2,520
1,795
2,509
1,777
2,514
2,027
6,527
363
1,060
861
20,152
1,966
7,497
352
1,082
644
20,675
1,966
7,497
352
1,082
644
20,675
1,971
7,909
383
1,234
418
20,822
1,932
7,577
393
1,302
211
20,188
1,886
7,714
410
1,357
44
19,967
1,844
7,307
422
1,387
1
19,376
1,844
7,307
422
1,387
1
19,376
1,803
7,493
417
1,412
123
19,729
1,798
7,895
460
1,441
54
20,087
1,816
7,955
466
1,444
52
20,118
48
Section 2.10 - Direct Line Group (continued)
2010
Q3
Gross written premium (m)
- own brands
- partnerships
- own brands
- partnerships
- own brands
- partnerships
Commercial
International
Other (1)
Total gross written premium
2011
Q4
Full year
Q1
Q2
2012
Q3
Q4
Full year
Q1
Q2
Q3
458
70
370
59
1,647
257
390
37
408
36
438
36
348
28
1,584
137
398
37
378
32
400
40
135
145
116
137
478
556
112
138
117
135
133
144
112
132
474
549
110
136
112
127
128
139
49
43
90
79
59
1,128
41
39
96
123
7
988
178
159
397
425
201
4,298
42
40
112
169
(3)
1,037
44
42
120
134
(2)
1,034
48
48
101
125
4
1,077
40
44
102
142
2
950
174
174
435
570
1
4,098
43
41
107
173
1
1,046
45
45
123
133
1
996
48
45
103
113
(1)
1,015
Key metrics
Performance ratios
Return on tangible equity (3)
Loss ratio (4)
Commission ratio (5)
Expense ratio (6)
Combined operating ratio (7)
(3.0%)
88%
9%
20%
117%
(0.8%)
85%
12%
21%
118%
(6.8%)
91%
10%
20%
121%
6.3%
78%
7%
22%
107%
12.9%
71%
8%
20%
99%
11.0%
70%
8%
22%
100%
11.0%
61%
17%
22%
100%
10.3%
70%
10%
21%
101%
7.4%
69%
12%
25%
106%
13.4%
62%
12%
24%
98%
12.9%
64%
14%
21%
99%
Balance sheet
Total insurance reserves (m) (8)
7,668
7,643
7,643
7,617
7,557
7,545
7,284
7,284
8,132
8,184
8,112
Notes:
(1) 'Other' predominantly consists of the personal lines broker business and from Q1 2012 business previously reported in Non-Core.
(2) Total in-force policies include travel and creditor policies sold through RBS Group. These comprise travel policies included in bank accounts e.g. Royalties Gold Account.
and creditor policies sold with bank products including mortgage, loan and card payment protection.
(3) Return on tangible equity is based on annualised operating profit after tax divided by average tangible equity adjusted for dividend payments.
(4) Loss ratio is based on net claims divided by net premium income.
(5) Commission ratio is based on fees and commissions divided by net premium income.
(6) Expense ratio is based on expenses divided by net premium income.
(7) Combined operating ratio is the sum of the loss, expense and commission ratios.
(8) Consists of general and life insurance liabilities, unearned premium reserve and liability adequacy reserve. Q1 2012 includes business previously reported in Non-Core.
49
Section 2.11 - Central Items
Income statement
Central Items not allocated
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
92
127
630
(32)
56
78
89
191
(144)
(32)
176
50
2012
Section 2.12 - Core
Income statement
Net interest income
Non-interest income (excluding insurance net premium income)
Non-interest income
Total income
Direct expenses
- staff
- other
Indirect expenses
Profit before insurance net claims and impairment losses
Impairment losses
Operating profit
UK Retail ^
UK Corporate
Wealth
Ulster Bank
Retail & Commercial ^
Markets
Direct Line Group
Central items
Total income
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
2012
Q2
m
Q3
m
3,090
2,954
1,109
4,063
7,153
3,242
2,778
1,091
3,869
7,111
12,727
12,687
4,426
17,113
29,840
3,103
3,564
1,011
4,575
7,678
3,012
2,809
995
3,804
6,816
2,949
2,087
992
3,079
6,028
2,977
2,050
972
3,022
5,999
12,041
10,510
3,970
14,480
26,521
2,943
2,982
938
3,920
6,863
2,925
2,583
929
3,512
6,437
2,794
2,682
932
3,614
6,408
(1,994)
(1,671)
130
(3,535)
3,618
(998)
2,620
(782)
1,838
(1,954)
(1,773)
127
(3,600)
3,511
(937)
2,574
(930)
1,644
(8,225)
(6,729)
500
(14,454)
15,386
(4,046)
11,340
(3,780)
7,560
(2,229)
(1,645)
76
(3,798)
3,880
(784)
3,096
(872)
2,224
(1,990)
(1,638)
71
(3,557)
3,259
(703)
2,556
(853)
1,703
(1,870)
(1,714)
86
(3,498)
2,530
(696)
1,834
(854)
980
(1,699)
(1,715)
84
(3,330)
2,669
(590)
2,079
(941)
1,138
(7,788)
(6,712)
317
(14,183)
12,338
(2,773)
9,565
(3,520)
6,045
(2,150)
(1,639)
68
(3,721)
3,142
(649)
2,493
(825)
1,668
(1,956)
(1,726)
67
(3,615)
2,822
(576)
2,246
(728)
1,518
(1,874)
(1,623)
70
(3,427)
2,981
(596)
2,385
(752)
1,633
1,418
1,214
254
751
253
782
4,672
1,318
1,124
39
7,153
1,484
1,223
261
762
253
724
4,707
1,164
1,112
128
7,111
5,476
4,796
1,035
3,277
1,053
3,062
18,699
6,233
4,516
392
29,840
1,390
1,262
271
647
232
727
4,529
2,108
1,070
(29)
7,678
1,431
1,218
283
665
233
749
4,579
1,168
1,046
23
6,816
1,378
1,206
270
650
256
771
4,531
447
1,033
17
6,028
1,309
1,177
280
593
226
790
4,375
692
923
9
5,999
5,508
4,863
1,104
2,555
947
3,037
18,014
4,415
4,072
20
26,521
1,267
1,201
290
542
214
756
4,270
1,735
966
(108)
6,863
1,230
1,211
303
561
206
815
4,326
1,065
934
111
6,437
1,242
1,138
292
535
213
780
4,200
1,042
899
267
6,408
(50)
(31)
(85)
--
--
--
--
--
--
--
--
^ Reconciling item between income and the income quoted on Retail page is claims
Retail Claims
51
Section 2.12 - Core (continued)
Analysis of impairments by business

UK Retail
UK Corporate
Wealth
Ulster Bank
Retail & Commercial
Markets
Central items
Loan impairment charge as % of gross customer loans and advances
(excluding reverse repurchase agreements) by business
UK Retail
UK Corporate
Ulster Bank
Retail & Commercial
Total
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
2012
Q2
m
Q3
m
251
159
1
(26)
286
125
796
(13)
(1)
782
222
221
6
-376
105
930
(4)
4
930
1,160
767
18
86
1,161
519
3,711
65
4
3,780
194
107
5
(6)
461
111
872
--872
208
220
3
104
269
65
869
(14)
(2)
853
195
230
4
14
327
85
855
(5)
4
854
191
236
13
56
327
65
888
57
(4)
941
788
793
25
168
1,384
326
3,484
38
(2)
3,520
155
176
10
35
394
19
789
2
34
825
140
181
12
27
323
28
711
19
(2)
728
141
247
8
12
329
21
758
(6)
-752
0.9%
0.6%
3.0%
1.0%
0.8%
0.7%
0.8%
0.8%
4.1%
0.7%
1.0%
0.9%
1.1%
0.7%
3.1%
1.0%
1.0%
0.9%
0.7%
0.4%
5.0%
0.7%
0.9%
0.8%
0.8%
0.8%
2.9%
0.5%
0.9%
0.8%
0.7%
0.8%
3.7%
0.4%
0.9%
0.8%
0.7%
0.9%
3.8%
0.4%
0.9%
0.9%
0.7%
0.7%
4.1%
0.5%
0.9%
1.0%
0.6%
0.6%
4.6%
0.1%
0.8%
0.8%
0.5%
0.7%
3.9%
0.2%
0.8%
0.7%
0.5%
0.9%
4.1%
0.2%
0.8%
0.8%
52
Section 2.12 - Core (continued)
2010
Key Metrics
Performance ratios
Return on equity
Net interest margin
Cost:income ratio
2011
Q4
Full year
Q1
Q2
Q3
Q4
Full year
Q1
Q2
Q3
13.4%
2.31%
57%
11.9%
2.26%
58%
13.5%
2.27%
56%
16.0%
2.30%
55%
11.9%
2.19%
58%
6.6%
2.09%
66%
7.6%
2.07%
62%
10.4%
2.16%
60%
11.0%
2.12%
60%
9.3%
2.20%
62%
9.7%
2.15%
59%
31 March
bn
2012
30 June
bn
30 September
407.2
515.8
93%
403.4
406.9
520.6
92%
401.6
2010
bn
bn
31 March
bn
426.4
500.6
101%
425.0
412.6
504.0
96%
414.5
412.5
511.7
96%
406.7

Customer deposits
2012
Q3
53
2011
bn
bn
bn
415.4
512.5
96%
401.0
417.5
525.1
95%
391.0
414.1
521.1
94%
411.7
bn
401.1
524.1
91%
405.5
Section 2.13 - Non-Core
Income statement
Net interest income
Income/(loss) from trading activities
Other operating income
- rental income
- other
Non-interest income/(loss)
Total income
Direct expenses
- staff
- operating lease depreciation
- other
Indirect expenses
Operating profit/(loss) before insurance net
claims and impairment losses
Impairment losses
Operating loss
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
398
43
219
180
397
166
(152)
181
1,749
471
(31)
702
252
47
(298)
138
273
47
230
95
183
(85)
(246)
44
155
(47)
(407)
9
863
(38)
(721)
286
115
31
(270)
--
86
29
(131)
--
86
17
(203)
--
166
(176)
432
830
218
(511)
(98)
299
752
(889)
1,005
2,754
192
104
183
435
206
115
693
966
182
(13)
(118)
65
163
(151)
(433)
(278)
743
55
325
1,188
168
225
154
269
133
(116)
(85)
1
73
77
(36)
50
(172)
(126)
(133)
(130)
(561)
(105)
(108)
(141)
(127)
(481)
(731)
(452)
(573)
(500)
(2,256)
(91)
(87)
(69)
(76)
(323)
(109)
(87)
(68)
(71)
(335)
(93)
(82)
(62)
(86)
(323)
(82)
(91)
(57)
(84)
(314)
(375)
(347)
(256)
(317)
(1,295)
(71)
(83)
(41)
(68)
(263)
(80)
(69)
(46)
(67)
(262)
(69)
(43)
(30)
(70)
(212)
269
(182)
498
112
631
(258)
(592)
(107)
(261)
(162)
(144)
(1,171)
(1,046)
(245)
(1,211)
(1,638)
(737)
(5,476)
(5,715)
(128)
(1,075)
(1,091)
(90)
(1,411)
(870)
(38)
(682)
(978)
61
(751)
(1,282)
(195)
(3,919)
(4,221)
-(489)
(483)
-(607)
(868)
-(424)
(586)
54
2012
Section 2.13 - Non-Core (continued)
Analysis of income/(loss) by business

Banking and portfolios
International businesses
Markets
Total Income
Key metrics
Performance ratios
Net interest margin
Cost:income ratio
Adjusted cost:income ratio
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
2012
Q2
m
Q3
m
253
169
408
830
116
103
80
299
1,463
778
513
2,754
556
81
(202)
435
818
137
11
966
233
101
(269)
65
(142)
92
(228)
(278)
1,465
411
(688)
1,188
177
85
7
269
(117)
76
42
1
91
60
(101)
50
0.92%
68%
82%
1.02%
161%
891%
1.02%
82%
112%
0.72%
74%
105%
0.83%
35%
38%
0.50%
nm
nm
0.42%
(113%)
(145%)
0.63%
109%
130%
0.31%
98%
98%
0.24%
nm
nm
0.41%
nm
nm
31 March
bn
2012
30 June
bn
30 September
nm = not meaningful
2010
31 March
bn
bn
Total third party assets (excluding derivatives)
Total third party assets (including derivatives)
Loans and advances to customers (gross) (1)
Customer deposits
154.2
175.2
119.5
7.3
23.9
166.9
bn
137.9
153.9
108.4
6.7
23.4
153.7
124.8
137.1
101.0
7.1
24.0
128.5
Note:
(1) Excludes disposal groups
55
2011
bn
bn
bn
112.6
134.7
94.9
5.0
24.9
124.7
105.1
117.7
88.9
4.3
24.6
117.9
93.7
104.7
79.4
3.5
24.0
93.3
83.3
91.8
72.7
3.1
23.5
89.9
72.1
80.6
67.7
2.9
23.1
82.7
bn
65.1
72.2
61.6
3.3
22.0
72.2
Impairment losses
Markets
reverse repurchase agreements) (1)
Markets
Total
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
1,159
25
(13)
1,171
1,258
59
(106)
1,211
5,328
200
(52)
5,476
1,058
20
(3)
1,075
1,405
15
(9)
1,411
656
17
9
682
714
30
7
751
3,833
82
4
3,919
484
11
(6)
489
706
14
(113)
607
433
16
(25)
424
4.0%
1.5%
0.2%
3.9%
4.6%
5.2%
(38.4%)
4.4%
5.0%
4.4%
0.2%
4.9%
4.1%
2.1%
(0.1%)
4.0%
6.1%
1.9%
(1.2%)
6.0%
2.8%
2.7%
(0.4%)
2.8%
3.6%
5.3%
(8.8%)
3.7%
4.9%
3.7%
(3.0%)
4.8%
2.8%
2.1%
(0.8%)
2.7%
4.2%
3.4%
(4.4%)
4.2%
2.8%
4.5%
0.4%
2.9%
Note:
(1) Includes disposal groups.
56
2012
2010
31 March
bn
bn
Gross customer loans and advances
Markets
Markets
Third party assets (excluding derivatives)
Markets
bn
2011
bn
bn
bn
31 March
bn
2012
30 June
bn
30 September
bn
114.7
4.7
0.1
119.5
104.9
3.5
-108.4
98.0
2.9
0.1
101.0
92.1
2.7
0.1
94.9
86.6
2.2
0.1
88.9
77.3
2.0
0.1
79.4
70.8
1.9
-72.7
66.3
1.4
-67.7
60.4
1.2
-61.6
88.1
7.2
71.6
166.9
83.5
5.6
64.6
153.7
76.5
5.1
46.9
128.5
72.6
5.2
46.9
124.7
66.6
4.5
46.8
117.9
64.8
4.1
24.4
93.3
66.1
3.8
20.0
89.9
64.4
2.9
15.4
82.7
60.5
2.7
9.0
72.2
123.9
6.3
24.0
154.2
113.9
4.4
19.6
137.9
105.4
3.8
15.6
124.8
96.8
3.7
12.1
112.6
91.0
3.3
10.8
105.1
81.3
2.9
9.5
93.7
73.2
2.7
7.4
83.3
63.5
2.2
6.4
72.1
57.6
1.9
5.6
65.1
57
Impairment losses by donating division and sector

UK Retail
Mortgages
Personal
Total UK Retail
UK Corporate
Transport
Lombard
Other
Total UK Corporate
Ulster Bank
Mortgages
Commercial real estate
- investment
- development
Other corporate
Other EMEA
Total Ulster Bank
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
1
4
5
1
2
3
5
8
13
3
(3)
--
1
3
4
1
1
2
-(28)
(28)
5
(27)
(22)
-2
2
-1
1
-1
1
5
130
26
(8)
25
(5)
173
5
103
(20)
51
50
50
239
26
437
3
69
129
166
830
-13
20
3
18
11
65
47
36
26
1
25
46
181
3
92
--12
18
125
26
83
6
1
20
21
157
76
224
52
5
75
96
528
7
55
(2)
1
10
6
77
7
23
16
(3)
12
11
66
4
2
-(13)
11
37
41
(1)
--
42
--
--
--
--
--
--
--
--
180
415
82
13
689
206
596
(19)
6
789
630
1,759
251
52
2,734
223
503
107
6
839
161
810
6
5
982
74
162
45
2
283
151
77
15
2
245
609
1,552
173
15
2,349
84
142
34
4
264
52
120
17
2
191
61
93
10
-164
58
2012
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
Impairment losses by donating division and sector

Auto and consumer
Cards
SBO/home equity
Commercial and other
Total US Retail & Commercial
(2)
2
57
3
49
7
116
37
3
51
(1)
31
2
123
82
23
277
4
185
17
588
25
(7)
53
4
19
(3)
91
12
(3)
58
6
11
(6)
78
14
-57
4
(4)
(1)
70
7
1
33
2
14
7
64
58
(9)
201
16
40
(3)
303
9
5
18
3
(3)
(4)
28
11
(1)
44
4
2
(3)
57
10
(1)
46
10
(9)
(8)
48
Transport
Telecoms, media and technology
Other
Total International Banking
(53)
147
8
32
5
42
181
15
176
24
(23)
19
(156)
55
(290)
1,296
33
9
196
14
1,258
(2)
105
(6)
(11)
1
(8)
79
(6)
217
(1)
34
(39)
(39)
166
23
189
(6)
27
(29)
(1)
203
42
241
10
18
(31)
29
309
57
752
(3)
68
(98)
(19)
757
6
86
13
16
(12)
9
118
(1)
236
134
11
(102)
14
292
(5)
205
1
-(19)
(13)
169
7
-7
1,171
-2
2
1,211
51
2
53
5,476
1
-1
1,075
(1)
1
-1,411
1
(2)
(1)
682
-4
4
751
1
3
4
3,919
(1)
1
-489
1
(1)
-607
1
-1
424
Other
Wealth
Central items
Total Other
2011
59
2012
2010
31 March
bn
2011
bn
bn
bn
31 March
bn
2012
30 June
bn
30 September
bn
bn
bn
1.7
0.5
2.2
1.6
0.4
2.0
1.6
0.3
1.9
1.5
0.3
1.8
1.4
0.3
1.7
1.4
0.1
1.5
-0.1
0.1
-0.1
0.1
-0.1
0.1
0.3
12.1
5.6
0.9
1.9
7.7
28.5
0.3
11.4
5.4
0.8
1.7
7.4
27.0
0.2
8.0
5.1
0.8
1.5
7.5
23.1
0.3
7.2
5.0
0.9
1.4
6.8
21.6
0.1
6.5
4.8
0.5
1.2
7.5
20.6
0.1
5.9
4.5
0.6
1.0
7.5
19.6
0.1
4.8
4.3
0.6
0.9
7.0
17.7
0.1
4.3
4.1
0.6
0.7
6.9
16.7
0.1
3.9
4.0
0.4
0.5
4.6
13.5
--
--
--
--
--
--
--
--
--
4.3
8.4
2.0
0.8
15.5
4.0
8.4
2.2
0.4
15.0
3.9
8.9
2.0
0.5
15.3
4.1
9.0
1.8
0.4
15.3
3.9
8.7
1.7
0.4
14.7
3.9
8.5
1.6
0.4
14.4
3.7
8.0
1.7
0.4
13.8
3.7
7.7
1.6
0.4
13.4
3.5
7.6
1.6
0.3
13.0
Gross loans and advances to customers (excluding

reverse repurchase agreements) by donating
division and sector
UK Retail
Mortgages
Personal
Total UK Retail
UK Corporate
Transport
Lombard
Other
Total UK Corporate
Ulster Bank
Mortgages
- investment
- development
Other corporate
Other EMEA
Total Ulster Bank
60
2010
31 March
bn
2011
bn
bn
bn
31 March
bn
2012
30 June
bn
30 September
bn
bn
bn

Auto and consumer
Cards
SBO/home equity
Commercial and other
Total US Retail & Commercial
2.7
0.1
3.3
0.8
1.7
0.6
9.2
2.6
0.1
3.2
0.7
1.5
0.5
8.6
2.4
0.1
2.9
0.7
1.4
0.4
7.9
2.2
0.1
2.7
0.7
1.2
0.4
7.3
1.9
0.1
2.6
0.6
1.1
0.5
6.8
0.8
0.1
2.5
0.6
1.0
0.4
5.4
0.8
0.1
2.4
0.5
0.9
-4.7
0.6
0.1
2.3
0.5
0.7
0.2
4.4
0.6
0.1
2.2
0.5
0.6
-4.0
Transport
Telecoms, media and technology
Other
Total International Banking
10.6
22.9
5.6
1.1
13.8
11.0
65.0
8.7
19.6
5.5
0.9
12.0
9.3
56.0
8.9
19.1
4.5
1.1
11.1
8.4
53.1
8.5
18.6
4.2
0.8
8.8
7.8
48.7
7.0
17.8
3.9
0.9
8.3
7.0
44.9
6.6
15.3
3.2
0.7
5.6
7.0
38.4
5.8
15.4
2.4
0.7
5.7
6.4
36.4
5.4
14.3
2.0
0.7
5.3
5.4
33.1
4.0
13.2
1.9
1.2
5.3
5.4
31.0
0.7
0.2
(2.1)
(1.2)
0.4
0.2
(1.0)
(0.4)
0.4
0.1
(1.0)
(0.5)
0.3
-(0.3)
--
0.3
-(0.3)
--
0.2
-(0.2)
--
0.2
-(0.3)
(0.1)
0.2
-(0.2)
--
0.2
-(0.2)
--
119.2
108.2
100.8
94.7
88.7
79.3
72.6
67.7
61.6
Gross loans and advances to customers (excluding

reverse repurchase agreements) by donating
division and sector
Other
Wealth
Direct Line Group
Central items
Total Other
Gross loans and advances to customers
(excluding reverse repurchase agreements)
61
Section 2.14 - Allocation methodology for indirect costs

For the purposes of managing the operations of the Group, Business Services and Group Centre directly attributable costs have been allocated to the operating divisions,
based on their service usage. Where services span more than one division, an appropriate measure is used to allocate the costs on a basis which management considers
reasonable. Business Services costs are fully allocated and there are no residual unallocated costs. The residual unallocated costs remaining in the Group Centre relate
to volatile corporate items that do not naturally reside within a division.
Treasury costs are allocated to operating divisions as follows: term funding costs are allocated based on long-term funding gap or surplus; liquidity buffer funding costs are
allocated based on share of overall liquidity buffer derived from divisional stresses; and capital cost or benefit is allocated based on share of divisional risk-adjusted RWAs.
Business Services costs

Corporate services
Operations
Technology services and support functions
Allocated to divisions
UK Retail
UK Corporate
Wealth
Ulster Bank
Retail & Commercial
Markets
Direct Line Group
Non-Core
Q3
m
(478)
(297)
(464)
(1,239)
2010
Q4
m
(489)
(296)
(470)
(1,255)
Full year
m
(1,874)
(1,226)
(1,855)
(4,955)
Q1
m
(449)
(274)
(415)
(1,138)
Q2
m
(445)
(278)
(431)
(1,154)
2011
Q3
m
(468)
(276)
(432)
(1,176)
Q4
m
(464)
(286)
(382)
(1,132)
Full year
m
(1,826)
(1,114)
(1,660)
(4,600)
Q1
m
(444)
(267)
(411)
(1,122)
Q2
m
(427)
(252)
(405)
(1,084)
Q3
m
(415)
(259)
(388)
(1,062)
(326)
(171)
(45)
(168)
(53)
(177)
(940)
(132)
(48)
(119)
(1,239)
(356)
(186)
(43)
(147)
(54)
(179)
(965)
(113)
(65)
(112)
(1,255)
(1,336)
(693)
(172)
(651)
(226)
(719)
(3,797)
(506)
(210)
(442)
(4,955)
(308)
(170)
(42)
(150)
(52)
(177)
(899)
(134)
(42)
(63)
(1,138)
(321)
(176)
(44)
(151)
(57)
(170)
(919)
(137)
(40)
(58)
(1,154)
(318)
(178)
(45)
(157)
(54)
(177)
(929)
(143)
(46)
(58)
(1,176)
(310)
(169)
(44)
(149)
(53)
(171)
(896)
(135)
(44)
(57)
(1,132)
(1,257)
(693)
(175)
(607)
(216)
(695)
(3,643)
(549)
(172)
(236)
(4,600)
(308)
(160)
(45)
(148)
(53)
(182)
(896)
(137)
(50)
(39)
(1,122)
(294)
(155)
(44)
(145)
(54)
(171)
(863)
(132)
(50)
(39)
(1,084)
(307)
(163)
(46)
(145)
(48)
(176)
(885)
(137)
-(40)
(1,062)
62
2012
Section 2.14 - Allocation methodology for indirect costs (continued)
Group Centre costs

UK Retail
UK Corporate
Wealth
Ulster Bank
Retail & Commercial
Markets
Direct Line Group
Non-Core
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
(214)
(236)
(860)
(209)
(224)
(259)
(237)
(929)
(266)
(246)
(250)
(48)
(28)
(10)
(20)
(9)
(24)
(139)
(46)
(18)
(11)
(214)
(45)
(35)
(10)
(25)
(10)
(29)
(154)
(58)
(9)
(15)
(236)
(178)
(120)
(38)
(84)
(38)
(94)
(552)
(193)
(57)
(58)
(860)
(42)
(29)
(10)
(21)
(10)
(18)
(130)
(52)
(14)
(13)
(209)
(43)
(30)
(14)
(23)
(11)
(22)
(143)
(54)
(14)
(13)
(224)
(47)
(46)
(13)
(24)
(11)
(20)
(161)
(56)
(14)
(28)
(259)
(34)
(36)
(11)
(25)
(11)
(24)
(141)
(58)
(11)
(27)
(237)
(166)
(141)
(48)
(93)
(43)
(84)
(575)
(220)
(53)
(81)
(929)
(41)
(43)
(13)
(27)
(13)
(26)
(163)
(61)
(13)
(29)
(266)
(39)
(42)
(11)
(22)
(11)
(26)
(151)
(56)
(11)
(28)
(246)
(40)
(45)
(12)
(24)
(13)
(25)
(159)
(61)
-(30)
(250)
63
2012
Section 2.14 - Allocation methodology for indirect costs (continued)
Treasury funding costs

UK Retail
UK Corporate
Wealth
Ulster Bank
Retail & Commercial
Markets
Non-Core
Q3
m
2010
Q4
m
Full year
m
Q1
m
Q2
m
2011
Q3
m
Q4
m
Full year
m
Q1
m
Q2
m
Q3
m
(97)
(93)
(331)
(164)
(157)
(146)
(130)
(597)
(174)
(167)
(125)
(15)
37
4
(33)
(11)
(10)
(28)
78
(147)
(97)
(4)
46
5
(12)
(18)
(8)
9
40
(142)
(93)
(28)
169
33
(88)
(21)
(51)
14
283
(628)
(331)
3
33
11
(25)
1
(13)
10
59
(233)
(164)
(1)
28
6
(39)
10
(10)
(6)
41
(192)
(157)
(7)
25
(12)
(27)
10
(5)
(16)
40
(170)
(146)
(13)
22
(7)
(32)
2
(4)
(32)
50
(148)
(130)
(18)
108
(2)
(123)
23
(32)
(44)
190
(743)
(597)
(22)
(1)
(6)
(37)
1
(4)
(69)
69
(174)
(174)
(29)
15
(5)
(27)
-(6)
(52)
74
(189)
(167)
(22)
25
(7)
(15)
5
2
(12)
60
(173)
(125)
64
2012

Financial Supplement 11 2012

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Contents

Liquidity and funding

Capital and RWAs

Return on equity and earnings per share

US Retail & Commercial ( Sterling)

US Retail & Commercial (US Dollar)

Total Retail & Commercial

Direct Line Group

Allocation methodology for indirect costs

Net interest income

RBS Group - Q3 2012 Financial Supplement

Section 1.1 - Income statement (continued)

Loans and advances to customers

Net interest income

Interest spread of banking business

Net interest margin of banking business

Net interest margin

RBS Group - Q3 2012 Financial Supplement

Section 1.1 - Income statement (continued)

Fees and commissions receivable

Net fees and commissions

Total non-interest income

RBS Group - Q3 2012 Financial Supplement

Section 1.1 - Income statement (continued)

RBS Group - Q3 2012 Financial Supplement

Section 1.1 - Income statement (continued)

Insurance net claims

Cost:income ratio (1)

Staff costs as a % of total income

RBS Group - Q3 2012 Financial Supplement

Section 1.1 - Income statement (continued)

RBS Group - Q3 2012 Financial Supplement

Section 1.1 - Income statement (continued)

Own credit adjustments

RBS Group - Q3 2012 Financial Supplement

Section 1.1 - Income statement (continued)

RBS Sempra Commodities JV

Profit attributable to preference shareholders and paid-in equity holders

RBS Group - Q3 2012 Financial Supplement

Section 1.2 - Balance sheet

RBS Group - Q3 2012 Financial Supplement

1,052,205 1,051,097 1,035,384

1,413,253 1,445,969 1,607,728 1,506,867

1,403,021 1,415,189 1,376,894

Section 1.2 - Balance sheet (continued)

1,337,467 1,369,727 1,528,852 1,430,814

1,328,390 1,339,973 1,303,001

Total liabilities and equity

RBS Group - Q3 2012 Financial Supplement

1,413,253 1,445,969 1,607,728 1,506,867

1,403,021 1,415,189 1,376,894

Section 1.2 - Balance sheet (continued)

RBS Group - Q3 2012 Financial Supplement

Section 1.2 - Balance sheet (continued)

RBS Group - Q3 2012 Financial Supplement

Section 1.2 - Balance sheet (continued)

REIL as a % of gross loans and advances

RBS Group - Q3 2012 Financial Supplement

Section 1.3 - Liquidity and funding

Sources of wholesale funding

RBS Group - Q3 2012 Financial Supplement

Section 1.4 - Capital and RWAs

RBS Group - Q3 2012 Financial Supplement

Section 1.4 - Capital and RWAs (continued)