Trevor Norwood

120 Valencia Dr Apt C11 Tallahassee, FL 32304 Email: Trev.Norwood@Gmail.com Cell: (786)543-5315

Relevant Experience
Visit Florida Tallahassee, FL Help Desk Technician December 2012-Present o Provide help desk support to end users locally and remotely supporting an array of technical issues. o Conduct workstation audits, perform software and operating system installations and updates on networked devices. o Conduct hardware support on workstations including configuring and installing graphics cards and NICs o Conduct end user support for various networked devices such as tablets, iPads, iPhones, Android phones, network printers and otherdevices. o Create documentation for new software implementations and best practices. o Assists network engineer with duties such as maintaining and resolving server issues and monitoring server backups as part of our disaster recovery strategy. o Train users on new product and process implementations. o Implementation of Cisco VOIP phone system. o Conducted Cisco Switch Configurations. o Reset user passwords in Google Apps, Gmail, Postini and Domain Accounts in AD DS. Tallahassee, FL Information Technology Intern May 2012-December 2012 o Implemented new imaging process using Microsoft Deployment toolkit and Windows Automated installation kit. o Developed unique solutions that improve mission effectiveness such as creating spreadsheets to track users during software upgrades. o Installed, tested, and configured new network devices on Windows, Android and Mac platforms. o Assisted with desktop support, customer care, and resource management. o Aided IT Operations manager and Help Desk Administrator during system maintenance and upgrades.

Other Experience
Brandt Information Services Tallahassee, FL Labor Market Research Supervisor September 2011-November 2012 o Reviewed Bureau of Labor Statistic GGS and Massachusetts surveys statistics. o Updated and maintained Alaska database using Microsoft SQL 2008. o Trained new hires on CATI-system functionality, database searching, and telephone communication practices. Leon County Public Schools Tallahassee, FL Substitute Teacher September 2010-January 2012 o Incorporated pre-set lessons prescribed by the permanent teacher while maintaining classroom etiquette held by school and county standards. Steak and Shake Orlando, FL Manager October 2008-August 2010 o Managed an operational business of 1.5 million dollar grossing per year restaurant. o Trained, hired, developed a strategic plan to incorporate rollouts for new product launches, adjusted weekly sales forecast, developed weekly schedules and coordinating the efforts to meet company guidelines.

Technical Skills
Programming languages: HTML, CSS, PHP, Java (basic) Software Applications: Microsoft Suite (Excel, Word, PowerPoint, Visio), Adobe (Photoshop and Connect), HeidiSQL, Putty, NetBeans IDE, Bitbucket, Mobile Iron, Box, Retrospect, VMware ESXi and Vcenter. Database Management: SQL commands, MySQL, Microsoft SQL 2008 Operating Systems: Windows XP, Windows 7, Mac OS X, Linux Mint, CentOS 6.

Education
Florida State University Tallahassee, FL Bachelor of Science Information Technology 3.9 GPA August 2013 University of Central Florida Orlando, FL Bachelor of Science Management 3.45 GPA December 2007

Volunteer/Activities
(AITP)Association of Information Technology Professionals