TECHNO NEWS

MES TECHNOSERVICE CO., LTD. TECHNICAL DEPARTMENT / DIESEL PRODUCT GROUP

No.042

e-GICS System for Ships

electronic Global Internet Customer Support

General Manager Manager STAFF

K.Katayama

K.Higasa H. Miyake 2004/10/18

ENGINE TYPE

MAN B&W MC/MC-C/ME

DATE

The Engine Performance Diagnosis Services for MAN B&W Diesel Engine Users through the Internet
We are pleased to announce to MAN B&W Diesel Engine Users that we have developed the e-GICS (electronic Global Internet Customer Support) System to contribute to data analysis, performance diagnosis, recording of message exchanges, and parts ordering. Utilization of this system for your ship data will increase the efficiency and safety of all of your ships. The main features and details are introduced hereinafter: By joining the MES e-GICS network you will enjoy the following benefits; 1. Automatic performance diagnosis in 24 hours a day. 2. Automatic estimation of part lifetime. 3. Unification of management of engine data. 4. Easy ordering & quotations on the Web 5. Speedy acquisition of the latest Technical Information and Data. 6. Quick access to record of Q&A history in database.

PRIORITY IMMEDIATELY
ADDRESS

EARLIEST CHANCE

DRY DOCK

1-1, Tama 3-Chome, Tamano, Okayama Japan

TEL : +81-863-23-2385 / FAX : +81-863-23-2349 E-mail : tech_de@mes.co.jp

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e-GICS Service Menu

e-GICS System Main features are as follows.

Electronic Carte system

An Electronic diagnostic service system to observe and check the Engine

Q&A System
A system for you and MES to exchange opinions and information

Performance Diagnosis Maintenance Diagnosis

Electronic Document System

Access and browse for Engine Technical Information

Electronic Order System

Main Engine Parts Ordering support System

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e-GICS System Configuration

INMARSAT

e-GICS

INTERNET
Ship
MES Staff Customer Office

Data will be handled in following flow for Electronic Carte System; Input of Main Engine Operation Data into the Standard Format and Transfer of Data to e-GICS Server through communication satellite INMARSAT. The diagnosis result will be automatically sent to Customers along with the various performance curves, trend graphs, etc., with technical comments and recommendations from MES technical staff. If an abnormal sign is found in the diagnosis process, a caution message will also be transmitted automatically to MES Service Center and MES technical staff will investigate possible causes and take immediate action for troubleshooting. The Electronic Carte System has another function to monitor the present condition of major engine parts and components and predicts the remaining life by storing engine overhaul or inspection data. You can access and browse to technical information and the list of repair Kit and Parts Codebook easily and accurately from one place to improve your preventive maintenance. In Q&A system you can exchange opinions with MES technical staff and easily access all data stored in database. The Electronic Order System allows for much easier and faster spare parts search and ordering with links to the parts Codebook and Repair kit.

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Membership Sales Promotion of e-GICS will start at the end of October 2004. e have completed the monitoring test of the system including onboard test of the VLCC and PANAMAX Bulk Carrier Vessel in cooperation with our Customers and the system has been favorably evaluated as an:

Excellent Unification of the Total Management System of Engines

Please note that Q&A for Newly Built Ships under guarantee is to be handled by Ship Builders during the Guarantee Period. Please take this opportunity to become a member of the e-GICS system. For the further detailed information, please contact the nearest Sales Office.

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