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Rooms Division Operations Management Introduction

This allocation will be contemporary peace operations management and revenue management department of the major operations provides a comprehensive understanding. The catering management operations, the author examines the role of the Ministry of rooms, including parts cleaning services, and how to manage these deployments to maximize the number of people and room revenue. The origin and history of hospitality is very interesting and fascinating. Perhaps the objects of tourism and hotel have their origin and existence of the ancient trade and transport needs. Although in ancient times, there is a specific price in exchange for a contribution in public places open to the modern sense.

Task 1 LO 1.1
Front Office is a commercial term refers to a company's departments and contact with clients, including marketing, sales and service. Background to support the activities of the Company, the customer cannot see. This section includes employees whose primary function is to provide support and services staff in direct contact with customers (Boland, 2005), the internal structure.

Different organizations have different scope, depending on the housing business capital investment and hotel services. For example, managed services, hotels and restaurants, can be divided into several categories, including management services, ticket sales, communications and internal management (Lewry, 2012, p 2). Front-office services for hotels and restaurants are also available in several categories, including Bell, Internet room, concierge services, information and e-mail, night auditor, the official transfer.

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Managed Services provides customers and guests a comfortable, friendly service, attractive and clean, (Lewry, 2012, p 2). For example, higher education institutions, such as universities and colleges offer accommodation at the hotel. These booking services, management, and infrastructure and public services, lobby, including cashiers, applications and services, distribution room. Public really enjoyed our stay at the Hilton, in particular, their sumptuous meal. The staffs really try to provide customers with questions. Size of the room is well behaved. Join Hilton Honours member.

LO 1.2
The reception and hosting services for different sections, there are some features (Lewry, 2012, p 2). For example, the Hilton Garden Inn Luton North hotel has a restaurant, in the UK. It has a lot of front offices and departments. Liability depends on workers' rights. Hilton Garden Inn Luton managers and employees have different functions.

Front Office Manager For example, Luton North Hilton Hotel Front Office Manager to ensure high quality of service exceeds customer expectations by providing (BARDI, 2011, p 62 Customer service A popular visitor guide is in front of the hotel to meet, to any room, and helps you get your own language areas (Lewry, 2012, p 2). Invite staff also organized an inspection trip and arrival. You can make a reservation and receive calls. In addition, the customer service staff are on the books, and plans for the arrival of guests.

Night Auditor Night at the controls of the Control other duties, for example, at the Hilton Garden Inn Luton North Hotel has certain responsibilities. The mission of the night audit client the costs of certain goods and services (Andrews, 2009, p.338). He / she may also perform a closed file or directory to the client's account (2010 pajamas, p.463) responsibility. Finally, the auditor night all day,

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every day tested, including statistical reports, income and occupation Hotel (pajamas, 2010, p.463).

LO 1.3
Physical Security We guarantee legal obligations, the principal safety of their customers. It covers a range of change management of hotels. The different types of risk that may pose a threat to personal safety, such as wetlands, should be corrected, or clear enough warning. Visitors can see the danger, those who may not appear immediately. Hilton also has some responsibilities and effectively prevent damage that can lead to other guests.

Safety of persons and property There are laws on the protection of personal responsibility for the loss or theft of property, if the guests Plaza Hotel, but there are exceptions. As staff in the lounge was stolen or damaged, the hotel may be responsible. In order to protect the owners of the hotel are usually solitary. They will be their property lost or damaged insured event.

Professional ethics All hotels have a race worker morality. This can be seen in traditional hotels in the area, such as Hilton and Marriott Hotels Association relations ethics. The hotel is the moral law and in accordance with industry safety standards. They are in the hotel and fair system of real customers.

LO 1.4
Department offers a variety of rooms for guests. Reservation

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Book a hotel first, so you can communicate with the hotel staff. In this case, the staff is responsible for the book. However, international hotel in Japan and restaurant reservations, you can book your accommodation. The reservation system may be located in different areas, but due to advances in technology, procedures have been simplified, guests can use the program to perform the task. Accommodation is also Luton Airport Hilton Hotel, if it is available online through. The Internet provides a convenient communication channel.

Front Office Front Office is serviced by several departments, including work in the office, room service and audit night (BARDI, 2011, p 62). The lobby features a wide range of tasks, including reception, registration, and room assignment and escorted the passenger accommodation spaces soon. Front office is on the bill, the cost of the investment. In addition, the front office is responsible for the guest (Andrews, 2008, 149), ready to go.

Uniformed services They include a variety of uniforms, old door, receptionist, concierge services, and for its clients. Bell service is responsible for reporting on important topics and temporary staff and guests. Concierge must remain in local events and activities around the world. Doors must ensure the safety of customers. Butler comprehensive services to clients involved.

LO 2.1
In front of the house a wonderful experience can pick up travellers tired of security and trust, and provide immediate, emotional connection, security, reception and welcome the birth. How simple, just open the door, causing a feeling of welcome, and improve their status, competition begins passenger service. I want to spend more customers feel.

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An effective way to evaluate employees and determine its place is the ability to prepare and menu theme of the bridge between engineering and technical personnel the importance of building through effective communication. Therefore, it is important that the responsibilities and expectations, and install a "Train the Trainers" policy server. Management is planning technical work, and stressed that success in this area is an integral part of it. Previous place of residence can be used in the hotel. There are restaurants, bars, the rest of the night. Respect your employees, especially the regulars. Do not say negative things, photos, or their employees, as they are constantly negative image of the hotel. Customers can not return - it might be the first to say.

LO 2.2
Training of workers Restaurant managers must adhere to specific programs, staff training and support, in front of the house (2010 pajamas, p.463), in order to improve efficiency. Managers need to train personnel manager house a few questions. It also requires management to assess carefully before hiring fulfils its functions; the houses tend to hire staff training. In front of the house planning and management should also be applied to services. While some employees can provide customers know and take regular exercise. Stored in front of the house Many customers like to go in front of the house and relax. In front of the house should be designed in one direction, so that it can reflect the restaurant. It has to have enough space for guests to relax (2010 pajamas, p.463). The house is to attract the attention of customers, this place should be equipped with tables, chairs and other equipment. In addition, restaurants and entertainment is to support the development of more outside.

LO 2.3
Communication skills

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Customer reviews of any business service quality. The front office is a division of the need to maintain good communication skills, customer relations (Lewry, 2012, p 2). It also means listening to our customers and gives them the rational use of language. Reception, if you accept unfair treatment, they can look in other places where they can get a high quality service.

The former Office of Strategic If the restaurant is not required for the management of the reception, the company does not get a lot of customers because of poor business strategy (Andrews, 2008, 149). Oversight responsibilities, will certainly lead to poor quality of service. For example, if you delay receiving mismanagement in the eyes of customers, the company will lose customers.

Task 3

LO 3.1
The hotel and restaurant interior design is an important aspect of the customer in order to attract business. Interior design is, in many cases, especially considering the quality, level of service and comfort (Baldi, 2011, p 42) Name of the target.. Business functions, including the economy, security, and ease of use. In this case, the concept of the hotel or restaurant, connected to the physical environment and operational features and support long-term business functions and activities of the foundation. Good design and planning other activities of the project requirements. Trends in interior design, including the best furniture, supplies and equipment, especially in public places and they are trying to promote and create a brand (Baldi, 2011, page 42), select another key factor. In particular, hotels and restaurants to create the taste and appearance, customers can remember, and then you need to choose an attractive design and good food. In addition, attractive design, brand sales, this increases the customers.

LO 3.2
Place

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Customers always consider choosing a hotel or restaurant is not enough space, the available space and the size of the room. In this case, management should consider establishing or freeing up more space for our customers, offering convenient. For example, in hotels and restaurants on the beach, often receive more customers, because it is a lot of space, a relaxing environment and attractive. In addition, hotel or restaurant environment must be clean and free. In addition, if the restaurant is preventing many customers choose a hotel in a small room, it provides a comfortable environment.

Luxury There is Attractive accommodation in the luxurious surroundings. This means that it must be a luxury to attract the attention of customers. Planning process must be included in the installation of high quality, high level. For example, managers should provide modern bed and entertainment.

And ventilation cleaning services Management tasks to clean the room every day, you need to provide accommodation. It is Accurate to say that everyone wants to live in a clean environment, particularly when it comes to food and hotel. Competition is fierce, companies want to move these standards in order to gain a competitive advantage in order to attract more customers is the pure aspect of the environment. Therefore, we must always be clean and well-ventilated fresh air into the house.

LO 3.3.
Unqualified personnel The entertainment industry needs qualified personnel can monitor the company and effective (Lewry, 2012, p 2). Overall, the accommodation industry is not due to lack of adequate quality training in customer service. Hotels and restaurants, staff training, can often play a key role in ensuring that customers receive high quality service.

The lack of appropriate communication strategy Communication between employees and managers is often bad strategy, creation time, disk management oversight. Lodging industry requires good communication strategy; organize the

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necessary activities (Lewry, 2012, p 2). In addition, poor communication strategy often leads to poor customer service, since they did not agree to a manager. We must also ensure that communications equipment is in good condition.

Task 4

LO 4.1
To determine the revenue management, in order to determine the actual number (BARDI, 2011 years 62). This will give the guests, the hotel can accommodate a total capacity is full. This will determine whether there is sufficient current, hotel room, or have to be incremental. The study also requires prior office to determine whether some of these limitations. The case studies in order to determine the guests, the hotel can accommodate the number of the hotel will help avoid transferring more functions, it is necessary to continue. These risks include corruption nights. It was also decided to reduce the demand for hotel guests and residence time distribution room. Identification and adoption of appropriate technologies that can be used to help increase occupancy rates and rental income The hotel can use several methods to maximize income. Under normal circumstances, marketing, hotel guests can use to increase the number and increase in revenues (BARDI, 2011, 62) in one direction. The hotel can use the other method, which is the closing price to determine fair price, hotel services manager. Ethical issues require different methods to determine the number of visitors to the hotel. Under normal circumstances, if the hotel maintain their professional clients come to the hotel and there is a chance to increase revenue.

LO 4.2.
Wide varieties of hotels are using various techniques in order to promote their own room, which usually occurs in a strong Hall request. There are many different techniques used entertainment company.

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Member Guests also have a similar season, if some of them managed hotel accommodation is very important and must ensure that this type of customer sales. This Agreement may notify the members of the company. This ensures that customers patronize the hotel, as well as a way to retain customers.

Promotion and marketing Marketing services for any business success is essential. Customers also aim to promote the company's services and products (Andrews 2009, p.338). Through the promotion and marketing is the correct standard, the customer can create an organization of products and services they are interested. Hotels and restaurants can include several marketing techniques, such as promotional activities to attract more customers and earn more income online marketing.

Tour operators Tour operator is marketing in the tourism business, which makes them ideal for travel. Many hotels take this opportunity to work with a guide to provide accommodation in the hotel and other services. It usually grows back to the hotel.

LO 4.3

Revenues of the hotel identified Therefore, excellence of performance and forecasts to determine the statistical hotel is located in a certain period of time to generate income (Andrews, 2009, p.338). Therefore, at different times, allowing the performance comparison between the periods.

Room Allocation Forecasts and statistics that can help you determine the best use of standard hotel rooms (Andrews, 2009, p.338). For example, managers know that your guests will take up room and his guests. It also helps to identify customers who have left the guests.

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Set goals and improve When the hotel manager can plan and compare current results, they must achieve. It also identified areas for improvement in order to provide customers with high quality services.

Management Managers can easily determine which objects are needed, especially in some of the delegation of seasonal workers equal responsibilities (BARDI, 2011, p 62). Supervision of work, but also help the leaders, because they have what they need to perform their tasks.

LO 4.4
Calculate the room "separatist demonstration: The total number of customers divided by revenue how does it last week, and last month? Perhaps it has changed since. Number of clients - simple! The correct calculation of popularity. RevPASH - imposed at a meeting of available hours. Using the same idea as the hotel every available measure of income. Hours RevPASH the total number of sites, the amount of total income divided stages. Daily performance than help focus. When you use the most common "room to the living room, the average price, including free access to income and expenses for each equipment room hooks. Sharon = (room, hotel / hotel rooms) * 100, showed us the room for some time, so the positive returns (month, day, year). Price-to-income day by day rent room / rooms. Rooms and performance indicators means that house prices to sell their accounts show an incomplete approach. RevPAR = gross profit / total bedrooms (two of which have been sold and unsold) in RevPAR how much profit is to get a room for the day. Use RevPAR managers maximize electrical performance anxiety and a better balance between the price. Auction Room Concert fairly RevPAR span different way, you can measure the actual income from interest earnings might.

Conclusion

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Tourism Accommodation and food plays an important role. As each block of the population lives in him, because he left behind, to the outside in their own homes have the same service, there is no reason to complain. However, the quality, productivity, safety and respect for the environment is not enough, should be stored permanently, you must enter the fifth key competitive factors: reliability

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