SHANE DRAPER

Cumming, GA (678) 662-6336 sdraper@springmail.com www.LinkedIn.com/in/ShaneDraper

Professional Objective: Network Administrator or Technical Support Specialist

Diverse experience with leading technology companies seeking career position focused on career growth and stability. Core competencies as a Network Support Specialist include: LAN/WAN Administration Software & Hardware Support Mainframe Connectivity Remote LAN access Industry Certifications Technical Team Supervisor Database Administration Repairs and Upgrades Customer Technical Support New employee training Technical Documentation Workstation configuration

TECHNICAL EXPERTISE
Networks: Fiber Optic & Ethernet topology (LAN), Cisco Routers, HP Procurve switches,TCP/IP, SNMP, Remote Control Software, Server Administration Certifications: MCSE (Microsoft Certified Systems Engineer), CNA (Certified Netware Administrator) A+ Certified (Hardware Technician), Dell Premier Partner Hardware: ALL major brand PCs, laptops and server systems including Dell, HP, IBM, Toshiba Sony, Apple Macintosh, plotters, printers, scanners, smartphone and tablet devices Software: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Lotus SmartSuite, Microsoft Exchange, WordPerfect, Lotus 123, DBMS, Desktop Publishing, CRM, Remote Control Software, Antivirus & Spyware, Spam E-mail filtering, Backup Programs, Remote LAN Administration (Managed Services), PC to Mainframe Connectivity

Operating Systems: ALL Versions of Microsoft Windows (Windows 98 ME 2000 NT VISTA Windows 7-8), Apple iOS, Novell Netware, Android, Blackberry, iPhone

PROFESSIONAL EXPERIENCE
Jackson Healthcare Alpharetta, GA 2012-2013 DESKTOP SUPPORT SPECIALIST Heavy call center ticketing support to onsite/remote users, LAN administration with frequent Active Directory updates due to high turnover rate. Streamlined complex new hire and termination process resulting in 25% less setup time from 4 hours to 3 hours per user including Active Directory management, security to shared data-printers-groups, logon scripts, Ghost image, creating Exchange profiles, software distribution,VOIP phone system configuration, etc. The Home Depot (contract) Atlanta, GA 2011-2012 3rd LEVEL SUPPORT & WINDOWS MIGRATION UPGRADES Large scale Windows and data migration project for Corporate HQ office along with high level technical support to onsite/remote users. Upgraded Home Depot HQ location with over 3,000 systems in 9 months from Windows XP - Windows 7 Professional, managed 3rd Level Support Help Desk tickets using Office Communicator remote support, troubleshoot Microsoft SCCM deployment issues, provided technical documentation for staff training and ticket intake management system. Imaged systems using Ghost, provided network configuration troubleshooting, Microsoft Exchange mail support, Microsoft Office troubleshooting, remote support, etc.

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Shane Draper, page 2

Cottrell, Inc. (contract) - Gainesville, GA 2002-2010 NETWORK ADMINISTRATOR & SUPPORT MANAGER LAN administration in large manufacturing environment with many varied duties including hardware and software support, Windows server and PC upgrades, liaison support to vendors, Active Directory management, etc. Provided LAN Administration at Cottrell, Inc. on large network of 250+ staff with 100+ workstations, 15 servers, Exchange Server, BlackBerry Server, Remote Sales laptop support, 24x7 onsite and remote support. Developed custom programming for Engineering staff, LAN and Fiber Optic cable management and infrastructure upgrades, converted Corp AV from TrendMicro to VIPRE Enterprise, LAN time clock management from Sierra Systems, plus VOIP management from Altigen. Provided technical documentation and trained replacement IT company staff. Acted as technical liaison between corporate and software vendors from Agile, ProEngineer and AutoCAD in Engineering Dept, Sage MAS ERP in Accounting Dept, Bystronic and Amada in Production Dept. Managed migration projects for over 250+ users and 12 servers including Windows Server 2000 2008 and Exchange 2000 -2010 upgrades, building Active Directory structure with groups, policies, security and logon scripts for each department at HQ office. Lanier Technical College (full time) - Cumming, GA 2001-2002 COMPUTER INFORMATION SYSTEMS PROFESSOR Teaching to adults for IT Support
Taught 12 classes to over 250 students in Computer Information Systems at a technical college including A+ Certification, Visual Basic, Microsoft MCSE Certification, Computer Concepts and Operating Systems

ADP (full time) - Alpharetta, GA 2000-2001 SECOND LEVEL NET HELP DESK SUPPORT Small business payroll support via phone Provided AS/400 network troubleshooting and software support for Internet based payroll product using Clarify, Oracle, IBM Client Access and Internet browsers at ADP HQ office NORTEL NETWORKS (contract) - Atlanta, GA 2000 SECOND LEVEL HELP DESK SUPPORT HQ LAN technical support and ticket management
Managed internal support desk for all LAN technical problems at HQ office including Dell laptop repair, imaging new systems using Ghost software, network configuration troubleshooting, MS Exchange mail support, Microsoft Office 2000 troubleshooting, etc Developed technical documentation and trained field technicians on SunTrust PC Replacement project for Year 2000 compliance

Computer Pros, Inc. (contract) Cumming, GA 1990-Present SENIOR SYSTEMS ENGINEER General computer consulting to charity, elderly homeowners and small business clients. Part time work to give back to the community. Successfully managed IT Support services for 125 clients providing 24x7 onsite and remote support solutions for small - middle sized business networks and SOHO environments.

EDUCATION SOUTHERN POLYTECHNIC STATE UNIVERSITY Advanced Technology HIT Pro Certification
SOUTHERN POLYTECHNIC STATE UNIVERSITY Bachelor of Science Degree in Applied Computer Science (with Honors)

AFFILIATIONS Technology Association of Georgia (TAG) Georgia HIMSS American Legion Post 307

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