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December 2010 Stanford Persuasive Tech Lab captology.stanford.edu For more information, see www.BehaviorWizard.org The Purple Path Behavior Guide is made possible in part by a gift from Humana,
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PurplePathBehaviorGuideStanfordPersuasiveTechLab(alphaversion0.50December2010)
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StanfordResourceGuidesforBehaviorChange
OurStanfordteamhascreatedasetofResourcesGuidestohelppeopleworkingonbehaviorchange projects.Ourgoalistomakeiteasierforyouto: 1. Learnaboutaspecifictypeofbehaviorchange 2. Createsolutionsforachievingthatbehavior Inthepast,designingforbehaviorchangewasamessyprocess.Mostdesignersandresearchersguessedat solutions.And,frankly,mostattemptsfailed.Today,ratherthanguessingatsolutions,peoplewhouseour ResourceGuideswillhaveclearguidance. OurStanfordteamwillcontinuetoimproveeachofthe15ResourceGuides.Wewelcomeyourinput. BJFogg,Ph.D. Director,PersuasiveTechLab@StanfordUniversity bjfogg@stanford.edu
Youcankeepcurrentwithourworkinthreeways: 1.JoinourPageonFacebook:facebook.com/captology 2.FollowusonTwitter:@captology 3.SubscribeonYouTube:youtube.com/captology
TheBehaviorWizardTeam
OurStanfordteamcreatedtheBehaviorWizardandtherelatedmaterials.Withouttheexpertiseofeach teammember,theResourceGuideinyourhandstodaywouldnotexist. BJFogg(bjfogg@stanford.edu),ProjectDirector JasonHreha(jason.hreha@gmail.com),ProjectLead RobinKrieglstein(rkrieglstein@gmail.com),WebDeveloper KaraChanasyk(kara.chanasyk@gmail.com),UXDesigner GajuKrishna(gajananagk@gmail.com),ResearchSpecialist
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IntroductiontotheFoggBehaviorGrid
APurplePathBehaviorisoneof15typesofbehaviorasdefinedbyBJFogg.Theseareoutlinedinwhatwe calltheBehaviorGrid.(Formoreinformation,seewww.BehaviorGrid.org.) Eachofthe15behaviortypesrequiresdifferentpsychologystrategiesandpersuasivetechniques.For example,themethodsforpersuadingpeopletobuyabookonline(BlueDotBehavior)aredifferentthan thoseforgettingpeopletoquitsmokingforever(BlackPathBehavior). Tosucceedindesigningabehaviorchangeintervention,youneedtounderstandthetypeofbehavioryou seek.AndthatsthepointofourBehaviorGrid. Forexample,sometargetbehaviorsareonetimeactions.Thisincludesinstallingsolarpanelsonahomeor selectingacollege.Incontrast,sometypesofbehaviorhappeneveryday:exercising,eating,andsoon.And, yetagain,sometypesareaboutstoppinganexistingbehavior,suchasquittingsmoking. TheoverallBehaviorGridlookslikethis:
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IntroductiontoPurplePathBehaviors
Ifyouwantsomeonetoincreasetheintensityordurationofabehaviorforever,youareseekingaPurple PathBehavior.Examplesinclude: Health:Exercise10minutesmoreeachdayfromnowon. Environment:Eatmorefruitsandvegetableseachdayintothefuture. Commerce:Save10%moreofyourpaycheckeachmonthforever. ManypeopleseekPurplePathBehaviors.Theyarealreadydoingsomethinggood,likeexercising,andthey arereadytotakeittothenextlevel.Thisincreasedintensityordurationofafamiliarbehavior(likeexercise) iswhatPurplePathisallabout. ToachieveaPurplePathBehavior,youmustalteratleastoneelementfromtheFoggBehaviorModel: Increasethenumber,oreffectiveness,oftriggersleadingtothedesiredbehavior. Enhanceabilitytoperformthebehavior(makeiteasiertodo). Amplifymotivationfordoingthebehavior.
ExamplesofPurplePathBehaviors
Health
Increasetheconsumptionofvegetablesinthecorporatecafeteria. Increasefoottrafficonthestairwellsbetweenfloors. Drinkmorewaterfromnowon. Increasesleepdurationandquality.
Commerce
BuymorebooksfromAmazon.com. BuyonlyApplecomputersfromnowon. Spendmoretimeshoppingonline.
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Environment
Alwaysusepublictransportation. Buymorebiodegradableforksandplatesfortheoffice. Recyclemoreofyourplasticbottles.
Productivity
Increasenumberofuninterruptedworkperiods. Takebetternotesinclassfromnowon. Increaseproductivityofmeetings.
OverviewofPurpleBehaviors
InourStanfordwork,whenwetalkaboutaPurpleBehavior,werereferringtoafamiliaractionthatgets increasedorintensified.Thesetypesofbehaviorgoalsarecommon.Intodaysworld,peopleoftenseek PurpleBehaviorsforthemselves.Wewanttosavemoremoney,wewanttoexerciseharder,andwewantto recyclemoreoften. Anditsnotjustindividualsseekingtointensifybehaviors.Inmanycases,companiesseekPurpleBehaviors fortheircustomers:buymore,watchmore,eatmore,andsoon.AllofthesearePurpleBehaviors.Note howeachexamplereflectsanincreaseinanexistingbehavior. PurpleBehaviorscanbeincreasedinthreeways.Specifically,onecandoafamiliarbehavior: Foralongertimeperiod(exercisefor45minutesinsteadof30) Withmoreintensity(spendmoreonacar) Withmoreexpertiseorprecision(sorttherecyclingmoreaccurately)
HowPurpleBehaviorsRelatetoOtherTypes
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foundationofPurpleBehaviors.Peoplewillalwayshaveanexistingactionthattheyintensifytoachievea PurpleBehavior.Forexample,ifyoudoaBlueBehaviorlikebuyingonedozenroseseachSunday,aPurple BehaviorwouldbetobuytwodozenrosesonSunday.Buyingmoreisincreasingtheexistingbehavior. IntheBehaviorGrid,theGrayBehaviorcolumncontainsbehaviorsthataretheoppositeofPurple Behaviors.GrayBehaviorsareallaboutdecreasingafamiliarbehavior.Letsreturntotheroseexample.If yournormalaction(BlueBehavior)istobuyonedozenroseseachSunday,thenaGrayBehaviormightbeto buyonlyoneroseonSunday.ItsadecreasethatswhatmakesitGray.
PurpleFadestoBlue
IfyoudoaPurpleBehaviorlongenough,itmaybecomethenorm.Itisnolongeranincrease.Forexample,if youincreaseyourexercisefrom30to45minutes,thenafterawhile,45minuteswillbethetypicalbehavior foryou.Atsomepoint,thePurpleBehaviorbecomesaBlueBehavior.TheprecisepointthatPurplefades intoBluedoesntmatter,really.WevetalkedaboutthisatlengthinourStanfordLaband,althoughitsa fundiscussion,itssortofuseless.Forpracticalpurposes,weveagreedthatthetransitionfromPurpleto Bluedoesntmattermuch. Whatmattersistheoppositedirection:Howdoyougetpeopletointensifyanexistingbehavior?Andthats whatthisResourceGuideonPurpleBehaviorsisallabout. Uptothispoint,wevecoveredwhatitmeansforabehaviortobePurple. NowwediscusswhatitmeansforthebehaviortobeaPath.
OverviewofPathBehaviors
PathBehaviorsarethosethatareperformedoften,evenritually.Thisincludesactionsthatwedo automatically.Inaddition,behaviorswedooverandoversuchasalwaysbuyingmusicfromiTunesfall intothiscategory.Theseactionsareoftenintegraltoapersonslife.
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Inmanydomains,especiallyinhealth,interventionstoachievePathBehaviorsarethemostdesired outcomesofbehaviorchange.Forexample,companiesthatcanmotivateemployeestoexercisefromnow oncansavelotsofmoneyinhealthcarecosts. ThecombinationofPathcharacteristicsandPurplecharacteristicsdefinesaPurplePathBehavior. PurplePathBehaviorscantakemanydifferentforms.Asyoureadtheexamplesbelowfromvarious domainshealth,commerce,environment,andproductivitylookforthesimilaritiesamongthem.This willhelpyouidentifyPurplePathBehaviorsinyourownlife.
Health
Commerce
Environment
Productivity
AnotherexampleofPurplePathBehaviorisaJapanesepracticecalledKaizen.Itmeanscontinuous
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improvement.Thispracticeseekstofindthesmallestpossibleactionsthatcanbedoneinthepursuitof excellenceandimplementingthemconsistently,onestepatatime,untiltheybecomeestablishedhabits. NowthatyouhaveagoodsenseofwhataPurplePathBehaviorisandwhereitlieswithintheBehaviorGrid, weregoingtocovertheFoggBehaviorModel.Thiswillgiveyouanunderstandingofwhybehavioroccurs andhowitcanbedesigned.
TheFoggBehaviorModel
TheFoggBehaviorModelshowsthatthreeelementsmustconvergeatthesamemomentforabehaviorto occur: 1. Motivation 2. Ability 3. Trigger Whenabehaviordoesnotoccur,atleastoneofthesethreeelementsismissing.Triggersthatoccurwhena personisabovetheactivationthreshold(seenbelow)arelikelytobemetwithaction. Abehaviordesignershouldseektounderstandwhereyourtargetaudienceliesonthegraph(intermsof motivation/ability).Triggersworkonlywhenapersonisabovetheline.Ifyouseektochangethebehaviorof manypeople,noteveryonewillbeabovetheActivationThreshold.Maybejust10%areinthatarea.By issuingtriggers,youcanbetterunderstandhowyouraudiencemapstothegraphandtakestepsto maximizeresults. (Formoreinformation,seewww.BehaviorModel.org.)
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NowyouregoingtolearnhowtodesignPurplePathbehaviorusingtheFogg BehaviorModelasyourguide.
IntroductiontothePurplePathBehaviorDesignProcess
YoucanmoreeffectivelydesignforPurplePathBehaviorsusingtheFoggBehaviorModel,whichbreaks behaviordownintothreecomponents: Motivation Ability Trigger
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SurprisingSequence:StartwithTriggers,NotMotivation
Abehaviorchangeinterventionshouldntmanipulatetriggers,ability,andmotivationatthesametime.That makesittoughtorecognizewhichchangeismosteffectiveanditcanresultincomplicatedbehaviorchange interventions. Inouracademicandindustrywork,wevefoundaspecificsequencethatworksbest.Andourconclusion maysurpriseyou:Whenyoudesignforpersuasion,youdontstartbymanipulatingmotivation.Thatswhat youdolast. Sowhatsfirst?FocusonTriggersfirst.Thisisthesimplestchange,andisoftenallthatisneeded. Forexample,letssaythatKaraisexercisingonlythreedaysaweekbutwantstoincreaseherexercise programsintensitybyaddingtwoworkoutsperweek.Thisincreasemayrequireonlyadailyreminder, whichcanbedonewithasimplecalendarpopuporascheduledemailasthetrigger. Ifachangewiththetriggerdoesntwork,abilityshouldbetacklednext. Considerthisexampleofchangingability. Letssaythatyouwanttoincreasetheamountyourecycle,aPurplePathBehavior,byincreasingyour recyclingability.Thetriggerisalreadypresenttheemptybottle.However,youfindingyourselfthrowing bottlesinthetrashbinbecausetherecyclingbinistoofaraway.Youcanincreaseyourrecyclingabilityby movingtherecyclingbincloser. Ifanabilitychangedoesntwork,approachmotivation.Peopledesigninginterventionsoftenstartby focusingonmotivation,believingitisthemosteffectivewaytochangebehavior.However,motivationisthe trickiest,mostnebulousarea.Itshardertomeasure,anditshardesttochangepredictably. Notethatinthetwoexamplesabove,boostingmotivationwouldhavebeenalessefficientwaytosolvethe problem.FocusingonTriggerandthenAbilitywassimplerand,inthiscase,sufficient. Infact,whenitcomestobehaviorchangeinterventions,onewaytodistinguishanovicefromaproiswhat firstgetsattention.Ifadesignerstartstweakingmotivationsatthestart,beforeunderstandingtriggersor abilityfactors,weintheStanfordlabconsiderthattobeaclearsignthatthepersonisntveryexperienced (orveryskilled). Withtodaysemergingtechnology,triggersareperhapsthemostfascinatingofthethreeelementsinthe FoggBehaviorModel.Inourview,thefastest,surestwaytochangebehavioristhrougheffectivetriggers. Onereasonthattriggersaresofascinatingistheirincrediblediversity.Youneedtorememberthatatrigger
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isanythingwhichtellsthetargetaudiencetoDothisactionnow! ThefollowingexamplesarenotPurplePathspecific.Welisttheminordertogiveyouasenseofhowmany differenttypesoftriggersthereare,sothatyoucanrecognizethemaccuratelyinyourbehaviordesign work. Astickynote
Atextmessagecalltoaction
Anemail
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Anobjectplacedsomewhere
Agrumbleinonesstomach
IncreasetheNumber,orEffectiveness,ofTriggersLeadingtotheDesired
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Behavior
OnewaytoachievePurplePathBehaviorsistoincreasethefrequencyoreffectivenessofthetriggers. Remember,triggersarethecalltoactionthethingthatsaysDothisactionnow! Forexample,ifthedesigngoalistogetpeopletobuymorebooksonline,triggersdeliveredthroughemail couldgetapersontoreturntothesiteandmakeapurchase.Onceapersonhasselectedabook,the merchantcansuggestothersthatarerelated,increasingthenumberofbookspurchased.Notethatthe emailtriggergetspeopletoshopmoreoftenandthebooksuggestionsinthecheckoutprocessgetsthem tobuymorebooks.BothofthesearePurplePathBehaviors. Manipulatingtriggerscanbetheeasiestandmosteffectivewaytochangebehaviors.Focusherefirst.
IncreasetheAbilitytoPerformtheBehavior
Ifchangingthetriggersdoesntwork,focusonability. Wegenerallythinkofabilityasconsistingofsixcomponents.ThesearecalledtheAbilityFactors,asdefined byBJFogg:
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amountoftimebutalotofmoney?Ifso,thenyoucouldmakethedesiredbehaviorlesstimeintensivebut morefinanciallycostly.Whenyouunderstandtheaudiencesabilityprofile,youllbebetterabletohonein onapotentialsolution. BelowareexamplesforeachofthesixAbilityFactors. ApplyingtheElementsofSimplicitytoPurplePathBehaviors
SimplifyTime:1ClickShopping
Biketoworkgroupsaredesignedtolowerthesocialdevianceofbikingtowork.Thegroupdynamic makesitmoresociallyacceptabletoarriveatworksweatyandinexercisegear.Thisbooststhe
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likelihoodthatsomeonesensitivetosocialpressurewillconsistentlybiketowork.Thiswouldcausean increaseinbikecommutingaPurplePathBehavior. SimplifyNonroutine:IncreasingThermostatRegulation
SofarwevecoveredtwoofthethreeelementsintheFoggBehaviorModel.Wenowturnbrieflyto thefinalelement:Motivation
IncreaseMotivationforDoingtheBehavior
ThefinalfactorthatcanbemanipulatedtoinduceaPurplePathBehaviorismotivation. Forexample,ifthePurplePathisanexercisebehavior,moremotivationmaygetthepersontodoitlonger, moreintensely,orwithmoreexpertise.Insteadofwalkingfor30minutes,apersonwithmoremotivation maywalkfor45.Insteadofwalkingatamoderatepaceonflatland,apersonwithmoremotivationmay walkfasterandupsomehills.Insteadofwalkingcasually,apersonwithmoremotivationmaywalkwith betterform. Butwhataretheelementsofmotivation? AccordingtotheFoggBehaviorModel,therearethreeCoreMotivators,eachwithtwofacets: Sensationpleasure|pain Anticipationhope|fear Belongingsocialacceptance|socialrejection
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Health&Motivation
LetssaythatJohnwantstolosesomeweight.InordertomotivateJohnyoumighthavehimwriteupalist ofthebenefitsofbeingfit.Inaddition,youmighthavehimimaginehowgooditwillfeel.Youcouldalso havehimsignupforanexercisegrouptoencouragesocialacceptancethroughincreasedexercise,whichis aPurplePathBehavior.Thus,byusingtheinnatehumandesireforhopeandsocialacceptance,you increaseJohnsmotivationtoengageinaPurplePathBehavior.
Commerce&Motivation
eBaywantstoincreasetheamountoftimepeoplespendontheirsite.Theydecidetotapintothe motivatorsofhopeandpleasurebyincludingmessageslikeStumbleuponyournextgreattreasureor Thebestdealsyouhaventdiscoveredyet.Messagesliketheseinducehopeinthecustomers.Andsuch increasedhoperesultsinincreasedbrowsingbehavior,whichresultsinpleasurewhenaninterestingnew objectisactuallyfound.
Environment&Motivation
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Sandywantstoincreasetheamountsherecycles.Inordertoincreasehermotivation,asuccessful interventionmightplayintoherdesireforsocialacceptanceandfearofsocialrejection.Asimplemessage orflyershowingthat65%ofherneighborsrecycleonaregularbasismightprovidetheextramotivation needed.
Productivity&Motivation
Jimwantstoincreasehisnumberofuninterruptedperiodsofwork.Hedecidestotapintohishopeforeven betterperformance.Aseriesofemailstalkingaboutthemeritsofuninterruptedflowstatesandhow muchmoreworkhewillgetdonemightdothetrick. Beforewecontinue,wewanttoemphasizenineimportantwords.TheFoggDesignMantraforbehaviorchange is:
Puthottriggersinthepathofmotivatedpeople. Whatmakesatriggerhot? Triggersbecomehotwhentheyallowyoutotakeaction.Forexample,anemailcontainingalinkisahottrigger, sinceitallowsyoutotakeactionvisitawebsiterightaway. Abillboardadvertisementisagoodexampleofacoldtrigger.ItimploresyoutoactwithBuymilk!butatatimewhenno actionispossible.ABuymilk!signabovetherefrigeratoratthegrocerystore,ontheotherhand,isahottrigger.
Next,weregoingtohighlightsomePurplePathcasestudies,togiveyouasenseofhowthesestrategiesplay outinarealworldcontext.
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CaseStudies
CaseStudy:ZeoPersonalSleepCoach
TargetBehavior:IncreaseSleepQualityandQuantity
ZeohascreatedaproductintendedtocreateaPurplePathbehaviorincreasedsleepqualityandquantity. Thesolutionconsistsofacentralunitandaheadband.(Seewww.myzeo.com.) Eachnight,theuserwearstheheadbandandsecuresthecentralsensorinthemiddleoftheirforehead. Throughoutthenight,sleepdataiswirelesslytransmittedtothecentralunit.Inthemorning,theunit displaystheusersZQametricrepresentingthequalityofsleepbasedontotalsleeptime,restorative sleeptime,anddisruptedsleeptime. Inordertoincreasethequalityofitsuserssleep,ZeoboostsmotivationacentralcomponentoftheFogg
BehaviorModel.
MotivationandZeo
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seeingadownwardtrendwithonesnameattachedtoittapsintopainandfear.Soeitherway,Zeo leveragesmotivation. TriggersandZeo
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CaseStudy:VitalityGlowCaps
TargetBehavior:IncreaseMedicationAdherence
TheGlowCapisanInternetconnectedlidthatisplacedontopofonesmedicationcontainer.Itisconnected toasensor,whichlookssimilartoanightlight.Thisgetspluggedinnearthemedication.Whenthedrug needstobetaken,thelightbeginstoflash,alertingthepatientthattheyshouldtaketheirmedicine.Ifthis signalisoverlooked,theGlowCapbeginstoplayaringtone.Ifthisisunheard,thecapthentriggersan automaticcalltothepatientsphone,alertinghimorhertotakethenecessarymedication. Inaddition,theGlowCaptransmitsthepatientsmedicationadherencedatatoasecurewebsite,whereit generatesaseriesofreports.Amonthlyprogressreportissenttothepatientshouse.Itshowssuch informationaswhatdaysthepatienttookthemedicine,whatdaysweremissed,andwhattheoverall compliancerateis.Thedoctorandfamilymemberscanreceiveacompliancereportaswell. GlowCapreportsaboostinadherenceof27%.Inourview,thissuccesscomeslargelyfromtheeffective designoftriggers. TriggerandGlowCap
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Thefinal,mostinvasive,triggeristhephonecall.Thismakessurethattheindividualistriggeredtotake theirmedicine.Iftheindividualreceivesthecallontheirmobilephone,theymaynotbeabletoperformthe correctactiontakingthepill.However,iftheyareathome,thistriggeroccurswhentheyhavehighability andhighmotivation. AbilityandGlowCap TheGlowCapincreasesapatientsabilitytotakemedicationsontime.Specifically,thesystemdecreasesthe burdenofbraincyclesandsupportspatientsinestablishingaroutine.Thisleadstoincreasedmedication compliance,aPurplePathBehavior. MotivationandGlowCap
CaseStudy:CurvesforWomen
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TargetBehavior:IncreaseExerciseFrequencyandIntensity
Curvesisawomenonlyfitnesscenterthataimstobuildmuscle,burnfat,andpositivelyimpactthenutrition ofitsclients.Thefranchisedoesthiswithaspecialized30minuteworkout,apositivesocialenvironment, andtargetedcoaching. AbilityandCurves CurvesachievesitsPurplePathsuccessprimarilybyincreasingapersonsabilitytoworkout.Curveshasone optimizedworkoutforwomen:a30minuteroutine.Thisstandardprogramfreeswomenfrommaking decisionsintheirbusylives.Forexample,oneyoungmothermightthink,ShouldIgotothegymtoday? Well,Imnotsurewhatkindofworkoutwouldbebestformetoday.Anditmighttaketoolong.... WithCurvesitssimpleyoujustshowupandgetitdone. OncewomenarriveatCurves,theyjoinagroupandfollowalong.Eventheexercisemachinesmakeiteasier: theyadjustautomaticallytoeachwomanaftersheinsertsherIDcard. MotivationandCurves
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TriggerandCurves
WhatsNext?
InourStanfordLab,wewillcontinuetoexpandandimprovethisResourceGuideforPurplePathBehaviors. Whatyouseenowissimplyouralphaversion.Andthisisoneof15ResourceGuideswearecreatingtohelp peopledesignforbehaviorchange. Wewelcomeyourfeedback.Whatdidyoufindhelpful?Whatwasmissing?Inshort,howcanwemakethis guidebetterforyou? BecauseweupdatetheResourceGuides,thedocumentyouarereadingrightnowisprobablyoutdated. Wevealreadymadeitbetter!Pleasecontactustofindouthowtogetournewandimprovedversion. Onemorething.Ifyouhaveafriendwhowouldlikeacopyofthisguide,pleasedonotsendthisdocument tothem.Instead,havethemrequesttheirown,mostcurrentdocumentbyemailing captology@stanford.edu. BJFogg,Ph.D. Director,PersuasiveTechLab@StanfordUniversity bjfogg@stanford.edu
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