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BM/JUN 2013/MGT420

UNIVERSITI TEKNOLOGI MARA PERLIS QUIZ 2 MGT 420 PRINCIPLES AND PRACTICE OF MANAGEMENT

NAME MATRIC NO GROUP LECTURER TIME

: : : : : SHAUFIQ IZWAN BIN SHARIF 30 MINUTES

INSTRUCTIONS TO CANDIDATES 1. 2. 3. This question paper consists of FIFTEEN (15) questions. Please answer ALL questions. Do not bring any material into the examination room unless permission is given by the invigilator.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This quiz paper consists of 4 printed pages
Hak Cipta Universiti Teknologi MARA

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1. According to __________, a person has five fundamental needs: physiological, security, affiliation, esteem, and self-actualization. a. b. c. d. e. Herzberg's Two-Factor Model Maslow's Hierarchy of Needs Acquired-Needs Model Equity Model Expectancy Model

2. As a manager of a multinational corporation in a poor African country, Lady Atashinchi Gaganita believes that she can best motivate her foreign subordinates by appealing to their __________ needs. Her subordinates work mainly for money and are primarily concerned with basic necessities of life. a. b. c. d. e. physiological security affiliation self-actualization self-esteem

3. The U.S. Army's slogan "Be all that you can be" would fit into which of Maslow's needs? a. b. c. d. e. physiological security affiliation esteem self-actualization

4. Puteri Hagemaru Eleanor Cakeralawati bt Mat is motivated by the work itself, recognition, advancement, a sense of achievement, and responsibilities. Herzberg called these factors a. b. c. d. e. equities. expectancies. motivator factors. hygiene factors. motivator inducement variables.

5. When a hard-working employee learned that her colleagues got the same amount of pay raise despite working much less than she did, she decided to "slack off" and not work as hard. She is probably experiencing what is advocated by which of the following motivation models? a. b. c. d. e. valence expectancy instrumentality equity reinforcement

6. One of the lessons to be learned from Herzberg's Two-Factor Model is that the first step in motivation is to __________. After this is accomplished, managers can address motivation itself. a. b. c. d. e. increase responsibility make sure employees have a sense of achievement eliminate dissatisfaction provide more opportunities for advancement upgrade employee recognition

7. Naruto Utomo Yudhiyono, an advertising executive, has a strong desire to influence and control his own environment. This need or motivator is described by the Acquired-Needs Model as a a. b. c. d. e. need for self-actualization. need for safety. need for affiliation. need for power. need for esteem.

8. Kate Middleton is convinced that if she studies for Pendidikan Moral SPM two hours per week from now until December 17, she will obtain a score of 70%. Kates belief that a certain amount of studying will lead to a certain level of performance is called a/an a. b. c. d. e. motive. expectancy. instrumentality. affinity. valance.

9. Pn. Temah bt Tunku Megat Nik Syed Panji Alam Alhabshee, the CEO of Perlis Metals, is attempting to establish a process of control for her company. Pn. Temah should begin the process by a. b. c. d. e. setting performance standards. measuring actual performance. developing organizational structure. comparing performance to standards. responding to deviations.

10. Which of the following is a poorly articulated standard of performance? a. b. c. d. e. Customer complaints should be low. Customer complaints should be at least 10 percent lower than last year. There should not be more than twenty customer complaints per month. There should not be more than 240 customer complaints per year. Customer complaints should be addressed in writing within three business days of the receipt of the complaint.

11. The standard, "The integrated circuit boards should have no more than three defects per 1,000,000 manufactured units" is a __________ performance criterion. a. b. c. d. e. qualitative subjective illusory structured quantitative

12. During the busy Christmas season, Dgigop Shobf is particularly concerned that his control system provides feedback quickly enough for the shelves in his store to be restocked with the appropriate items. Mr. Shobf is concerned that his control system be a. b. c. d. e. related to organizational strategy. timely. acceptable. composed of objective and subjective measures. complete.

13. The managers at MK Land recognize that, because so many materials and parts go into the construction of the homes, and these materials have so many sources, they must employ extensive control systems at all stages of construction in order to ensure that the finished homes meet their performance standards. MK Land is following the principles of the a. b. c. d. e. law of needful variety. law of requisite variety. law of conditional plurality. law of requisite miscellany. law of conditional variety.

14. As executive vice president of Kaf Damai, Arsene Wenger focuses on the trouble areas in his caf that are not meeting the company's established standards. Arsene is practicing a. b. c. d. e. disparity management. management by exception. variance management. management by inclusion. difference management.

15. Tan Sri Dato Dr. Ir. Stephen Chow, a service manager at Kedai Runcit Kg. Gial, is concentrating his control efforts on discovering undesirable outputs and implementing corrective action. Stephen is concentrating on which type of control? a. b. c. d. e. feedback feedforward concurrent static independent

END OF QUESTION PAPER

ANSWER SCHEME QUIZ 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 B A E C D C D B A A E B B B A