e-Gov

e Gov India 2008

State Wide Area Network- Experience sharing from
Bihar

alok.chaturvedi@bihar.gov.in
l k h di@bih i
Secretary, Information Technology
Government of Bihar

Mission
Create an environment where more and more people leverage Information and
“Create
Communication Technologies in their day-to-day activities”
Outline
y About IT initiatives in Bihar
y Network Performance and service level monitoring issues
y Seamless integration of SWAN with other e_Gov
IInfrastructure
f
y Application using SWAN
y B d idth R
Bandwidth Related
l t d IIssues
y Private sector players, technology stake holders of the
SWAN: Implementation and operation
y Success stories and pitfalls
y Managing large ee-Governance
Governance infrastructure programmes
y Conclusions
Bihar three years ago
Bihar-
y At the bottom of the pyramid in IT
y No major IT Initiative except local computerization of
treasuries.
y Piecemeal
P l efforts
ff in different
d ff districts
d depending
d d upon the
h
incumbent
Bihar three years ago
Bihar-
Initiatives
y BSWAN- IT Dept(GoI project)-All districts connected- manpower
bbeing
i provided
id d
y CSC-Vasudha- IT Deptt (GoI project)- roll out underway
y School @ICT project-
project HRD Deptt-
Deptt 157 /1000 +2 schools
y Data Centre – Finance Dept- completed
y SecLAN- IT Dept-p Old/ new Sect. over. Others within a month
y Integrated Financial MIS (treasury networking)- go live in 5
treasuries
y VATMIS- go live in 18 locations
Some More Initiatives
y IWDMS (e_Office)- application ready , rolled out in Finance Dept
y Modernisation of Prisons- Home Dept 3 pilots by 15 Aug
y E_District- IT dept (GoI project) –Vendor selected , within six
months
y E-Procurement- Technical bids under evaluation
y E_Muster-
_ RD Deptt-
p ppilot in Patna district under
implementation
y Bihar Knowledge Centre- IT Dept- Lalit Bhavan under
i l
implementation-
i Intel,
I l OOraclel ,Tally
T ll : MOU signed,
i d Mi
Microsoft,
f
IBM shown interest.
BSWAN status
y BSWAN
y One of the largest SWAN
y 1 SHQ, 37 DHQs, 496 BHQ POPs
y Project Sanctioned by GoI 31.10.06
31 10 06
y LOI issued 14.08.07
y Target
g Completion
p Date 30.09.08
y TCS selected as BSWAN operator
y BSNL bandwidth provider
y Phase-1- 111 sites :- 37 (SHQ+DHQs)+74 BHQs
y Phase-2- rest 422BHQs
 BSWAN phase-I
phase I status (as on 10.7.2008)
Status

District Equipment Equipment BSNL Link Availability Connectivity DG sets DG set Manpower
Delivered Physically Line of Tested delivered tested
at Site Installed Available Electricity
SHQ + All
DHQ 38 38 37 34 37 36 28 12
Ara
9 9 7 3 7
Bhabua
3 3
Buxar
7 7
N l d
Nalanda
21 21 11 8 11
Patna
21 21 4 4 4 10
Sasaram
12 12 4 2 4
Treasury
1 1
Total 112 112 63 51 63 46 28 12
Network performance and service level monitoring
issues The role of third party agencies
issues-
y Enforcing SLA with BSNL
y Advance payment (12 cr for 534 Connections)
y No Performance Guarantee
y No enforcingg provisions
p for penalty
p y
y Performance of remote offices connected through Copper has
problems – BHQ POPs, Horizontal offices - VAT, treasuries, Jails
y Poor quality of media- multiple joints
y Difficulty in problem identification and delay in response to
complaint
l llog
y Lack of test equipment with BSNL
y Lack of adequate specialist manpower
y Poor commitment at critical cutting edge level staff of BSNL
Network performance and service
level monitoring issues (contd)
y Co-ordination issues with Government, BSNL and SWAN
operator (TCS)
y Need for a separate link commissioning and maintenance agency
(Datacraft/RBComm) to coordinate BSNL between TCS
y Th f off cable
Theft bl
y OFC cutting during widening of roads
y Availability of power
y J
Joint operation off SWAN operator, BSNL linemen
l ffor commissioning off llinkk
y Redundancy / backup by BSNL
y UAT
y Latency in the copper link
y Load testing
y Partial commissioningg reqd
q as our application
pp are readyy to use SSWAN
 Link Availability Report
Availability for all links, ranked by Availability%

Summary P i d ranging
Period i from
f Jul
J l 29,
29 2008 10:30:00AM
10 30 00AM tto J
Jull 29
29, 2008 5
5:00:00PM
00 00PM
Number of Managed Assets: 4

Types of Outages Contributing to Downtime: Unplanned

Business Day Policy: Normal Working Hours

Report Detail
Port Port Port Port Total Number of Availability Remarks
Name Description Type Speed Downtim Outages
e
Name: VAT-PantBwn-Rt Number of interfaces: 6
VAT-PantBwn- Serial0/1/0 ppp 2.05 Mb 01:07:08 1 82.786 ●
Rt_Se0/1/0 %
Name: VAT-Antaghat-Rt Number of interfaces: 6
VAT-Antaghat- Serial0/1/0 ppp 2.05 Mb 01:13:49 24 81.073 ●
Rt_Se0/1/0 %
Name: VAT_PatnaCity-R Number of interfaces: 6
VAT_PatnaCity- Serial0/1/0 ppp 2.05 Mb 06:30:00 1 0.000 % ● Link Down call logged(234)
R_Se0/1/0
Name: Vat
Vat_Kankar_R0
Kankar R0 Number of interfaces: 6
Vat_Kankar_R0_Se0/1/ Serial0/1/0 ppp 2.05 Mb 00:00:00 0 100.000 ●
0 %

Report Generated on 7/29/2008 at TATA Consultancy Services Ltd. Page 1 of 1

5:48:10PM
 Report Detail
Port Port Port Port Total Number of Availability Remarks
Name Description Type Speed Downtim Outages
e
Name: VAT-Sahabad-Ara-rtr Number of interfaces: 6
VAT-Sahabad-Ara- Serial0/1/0 ppp 2.05 Mb 02:44:00 1 57.949 ●
rtr_Se0/1/0 %
Name: Vat_Danapur Number of interfaces: 6
Vat_Danapur_Se0/1/0 Serial0/1/0 ppp 2.05 Mb 06:30:00 1 0.000 % ● Link Down ,Work in progress
Name: VAT-Nalanda-rtr Number of interfaces: 6
VAT-Nalanda- Serial0/1/0 ppp 2.05 Mb 06:30:00 1 0.000 % ● OFC Cut
rtr_Se0/1/0
Name: VAT-Hajipur-rtr Number of interfaces: 6
VAT-Hajipur-rtr_Se0/1/0 Serial0/1/0 ppp 2.05 Mb 06:30:00 1 0.000 % ● VAT UPS not working
properly
Name: Vat_MPur Number of interfaces: 6
Vat_MPur_Se0/1/0 Serial0/1/0 ppp 2.05 Mb 00:14:36 6 96.256 ●
%
Name: VAT-Bhagalpur Number of interfaces: 6
VAT-Bhagalpur_Se0/1/0 Serial0/1/0 ppp 2.05 Mb 00:00:00 0 100.000 ●
%
Name: VAT-Buxar-rtr Number of interfaces: 6
VAT-Buxar-rtr_Se0/1/0 Serial0/1/0 ppp 2.05 Mb 00:00:00 0 100.000 ●
%
Name: VAT-Samastipur-rtr Number of interfaces: 6
VAT-Samastipur-
VAT Samastipur Serial0/1/0 ppp 2 05 Mb 01:44:05
2.05 1 73.312
73 312 ●
rtr_Se0/1/0 %

Report Generated on 7/29/2008 at TATA Consultancy Services Ltd. Page 1 of 1

5:51:33PM
 Seamless integration of SWAN with
other e-Gov
e Gov infrastructure
y Integrated to Secretariat LAN with all 7 Secretariat buildings
y Integrated with Bihar Revenue Administration IntraNet Data
Center
y CSC with Broadband
 Last mile connectivity infrastructure
y Presently dependent on
y Leased Lines of BSNL
y wireless/mobile network of operators
y Broadband/dial-up
Broadband/dial up
y Planning to expand to other offices through VSAT, RF and Fiber
y Exploring possibilities for alternate backup connectivity
y RFP for Horizontal SWAN being issued
y Phase-1 Patna
y Phase-2
Ph 2 District
Di i Offices
Offi
y Phase-3 Block Offices
 Readiness / application content
i
issues related
l t d tto SWAN
y VATMIS ready
d .R
Rollout
ll t iin 18 llocations
ti
y CTMIS ready . Roll-out in 5 treasuries
y Waiting for commissioning of DHQ POPs by TCS
y In pipeline
y Jails to be connected to Nearest District PoP
y Courts to be connected to nearest District PoP
y Schools and CSC are being connecting through Broadband
y E_procurement
E procurement
y Land record computerisation rollout
y E Muster
B d idth related
Bandwidth l t d issues
i
y Third Party Support for commissioning and maintenance
y Block connectivity through alternative source
y Pilot connections with Wireless and WiMAX
 Implementation and operation
S
Success stories
t i and d pitfalls
itf ll
y Success Stories:
y One of the Largest SWAN in India installed other than NIC, GoI.
y All District links are commenced with in 3 months of start of activities
y Redundancy
R d d iin fib
fiber
y Redundancy in Routes
y Ring Network of BSNL telecom Districts
y Core services to start immediately without any lead time
y Pitfalls:
y Issues in connecting Blocks like poor quality of media and PCM
equipment
y Availability
A l b l off PPower at BlBlocks
k
Managing Large e_Gov
Infrastructure
y Presently being managed by the Operators (SWAN, Data
centre)
y Capacity issues with the Government
y Joint
J i t venture
t B
Beltron-ILFS
lt ILFS (50:50)
(50 50) which
hi h helps
h l ini sourcing
i
resources as per need with flexibility
y Need for havingg core manpower
p in Government for data
security and safety
y Need to have a repository of best practices
y Should we have one more SI for coordination between SWAN
operators and BW provider – payment?
y Third party monitoring?
y SLA with BSNL ?
Conclusions experience so far
Conclusions-
y Enforcing SLA with BSNL
y Partial commissioning of SWAN (DHQ pops) as the
applications are ready
y Need
N d for
f one more SI (D (Datacraft/RBComm)
f /RBC ) for
f ensuring
ground level coordination between TCS and BSNL- no buck-
p
passing
g
y Availability of power at BHQs
Th k
Thanks
Common Service Centre (vasudha)
( dh )
y Beltron SDA; 8464 CSCs (one per panchayat)
y Project Sanctioned 29.10.06; LOI 24.4.2007 ; MSA 6.10.07
y Target October 2008
y SREI Infrastructure 5567
y SARK Systems 1361
y Zoom Developers 1537
y Status
y SREI Infrastructure 5 completed
p ; 500 byy JJulyy 08
y Zoom Developers 105 completed; 300 by July 08
y SARK Systems 0; 100 by July 08
Issues in CSCs
y Slow mobilisation by Agencies
y Lack of publicity/awareness ; confusion in VLEs
y Lack of Broadband Internet availability by BSNL
y Lack
L k off G2C/G2G services
i
y Power – Solar alternative Akshay Urja kendra
More Government Services thru
CSCs
y G2C services
y Issue of certificates
y Employment exchange
y Utility/Telephone Bills (of Government undertakings)
y Land records
y Registration
g
y Ration cards
y Electoral services
y Pension /scholarship welfare schemes
y Road transport
y Public grievance/RTI
More Services thru CSCs
y G2C Services
y E-Learning
y Telemedicine
y Primary Healthcare
y Agriculture Services
y Agri-inputs
y Agri-loans
y Agri-consulting and training

y G2G services
y Reporting from Panchayat level by different departments
y Computerised front offices of Panchayat
y Account keeping at Panchayat
Capacity Building in Government
y e_Empowering key departments
y Wet leased IT officers/consultants on a permanent basis as
Departmental IT advisers for one-two years
y Reporting to Departmental Secretary
y Being paid centrally by IT/Beltron out of CB fund
y Training of Government Employees
y Incentive/Disincentive to Government Employees
y Huge Training Requirement
y Good quality training facilities/infrastructure near Sectt
y Anytime – anywhere e-training facilities/modules