NM Interactive Reporting-Users-Guide-3.0 PDF

EUROCONTROL CFMU
SUPPLEMENT TO THE CFMU HANDBOOK
CFMU INTERACTIVE REPORTING (CIR) APPLICATION
CFMU INTERACTIVE REPORTING (CIR) USERS GUIDE
Edition N: 3.0
http://www.cfmu.eurocontrol.int
Amendment date: November 2009
EDITION 3.0
CIR USERS GUIDE
Edited & produced by the CFMU/User Relations and Development Bureau 2009 European Organisation for the Safety of Air Navigation (EUROCONTROL)
2009 European Organisation for the Safety of Air Navigation (EUROCONTROL). All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of EUROCONTROL.
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PROBLEMS or QUESTIONS HELP-DESKS

Users, possibly experiencing problems, should inform the relevant Units according to the nature of the problem or question. TECHNICAL PROBLEMS: If you have technical problems (connection, access to reports, and use of reports...). Action TELEPHONE: FAX: MAIL: please contact: CFMU System Operations (CSO) Helpdesk ++32 (2) 745 19 97 ++32 (2) 729 9023 mailto:cfmu.cso.help-desk@eurocontrol.int
CONTENT OF THE REPORTS (DATA CONTENT): If you have questions on the content of the reports (data content) or if you wish to submit requests for changes (improvements, new reports...), Action TELEPHONE: FAX: MAIL: IMPORTANT: Useful information to communicate for this contact: Your user name + (Company). The token serial number (the number in the top left of the Software Token window). The name of the report that gives you problems or on which you have questions. For issues with reports, inserted values in selection criteria of the report or their print screen. please contact: CFMU Customer Support ++32 (2) 729 11 55 ++32 (2) 729 97 25 mailto:cfmu.customersupport@eurocontrol.int
Centralised contacts with CFMU HELP DESK or CFMU INFO CENTRE: In order to react efficiently and to facilitate information distribution within your Company, it is highly recommended that contacts with the CFMU concerning the CIR Service be centralised in each Company by a CIR Single Point of Contact (CIR SPOC). In absence of your CIR SPOC, you still have the possibility to contact directly the CFMU. It is then recommended to inform your CIR SPOC via mail, in order to facilitate the follow-up of your case and to redistribute the information within your Company. Information on CIR access request: can be found in Section 2 of this guide.
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TABLE OF CONTENTS
PROBLEMS OR QUESTIONS HELP-DESKS ...................................................................III 1.
1.1. 1.2.
INTRODUCTION .........................................................................................1-1
Scope ................................................................................................................................... 1-1 User Profile .......................................................................................................................... 1-1
2.
2.1. 2.2. 2.3. 2.4. 2.4.1. 2.5.
HOW TO ACCESS TO THE CIR APPLICATION? .....................................2-1

CIR Access Request ........................................................................................................... 2-1 Costs .................................................................................................................................... 2-1 CIR Hyperlink from the CFMU Website home page ........................................................ 2-1 CFMU Login Page with link to the CIR welcome page.................................................... 2-3 Login Information ............................................................................................................... 2-3 CIR Welcome Page ............................................................................................................. 2-4
3. 4. 5.
5.1.
TECHNICAL REQUIREMENTS ..................................................................3-1 SECURED LOGIN - SecurID SOFTWARE TOKEN ...................................4-1 CIR HOME PAGE AND AVAILABLE FUNCTIONS....................................5-1
Available Functions ............................................................................................................ 5-1
6.
6.1. 6.2. 6.3. 6.4.
CORPORATE DOCUMENTS AND DATA AVAILABILITY.........................6-1

The Corporate Documents Concept (official reports) .................................................... 6-1 What are Categories? ......................................................................................................... 6-1 The main/central panel ....................................................................................................... 6-2 Data Availability .................................................................................................................. 6-2
7.
7.1. 7.2. 7.2.1. 7.2.2. 7.2.3. 7.2.4. 7.2.5. 7.3. 7.4. 7.5. 7.5.1. 7.5.2.
USING CORPORATE DOCUMENTS .........................................................7-1

How to Open a Specific Corporate Document................................................................. 7-1 Responding to Prompts ..................................................................................................... 7-2 Mandatory and Optional Prompts ..................................................................................... 7-2 Mono-value List Prompt Type............................................................................................ 7-3 Multi-value List Prompt Type............................................................................................. 7-3 Free Text Prompt Type ....................................................................................................... 7-5 Run the Query ..................................................................................................................... 7-5 Refreshing the report ......................................................................................................... 7-5 Closing a Document ........................................................................................................... 7-6 Navigating through a document........................................................................................ 7-7 Multi-reports Documents ................................................................................................... 7-7 Different Viewing Modes .................................................................................................... 7-7
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7.6. 7.7.
Exporting / Downloading of Reported Data ..................................................................... 7-8 Printing Reports.................................................................................................................. 7-9
8.
8.1. 8.2.
DICTIONARY OF TERMS ...........................................................................8-1

Terminology Help Search for a Specific Term .............................................................. 8-1 Terms and Meanings Glossary.......................................................................................... 8-2
9. 10.
10.1. 10.2. 10.3.
TAKING A DYNAMIC TOUR: THE E-LEARNING CIR MODULES ............9-1 AVAILABILITY OF THE CIR SERVICE (INTERRUPTIONS)....................10-1
Unavailability of the Archive System (Datawarehouse - DWH).................................... 10-1 Unavailability of the Reporting Application (BIS) used as Support for the CIR Service10-1 Information on CIR Unavailability ................................................................................... 10-1
11.
11.1. 11.2. 11.3. 11.4.
KNOWN PROBLEMS ...............................................................................11-1

Personalisation of My InfoView ................................................................................... 11-1 Line Truncation ................................................................................................................. 11-1 The Navigation Map .......................................................................................................... 11-2 Interactive-HTML features................................................................................................ 11-3
12.
12.1. 12.2. 12.3. 12.4. 12.5. 12.6. 12.7. 12.8. 12.9. 12.10. 12.11. 12.12.
FREQUENTLY ASKED QUESTIONS (FAQ) ............................................12-1

CIR Access Request ......................................................................................................... 12-1 Installation Problem of the Token ................................................................................... 12-1 Access Denied .................................................................................................................. 12-1 Login is not Valid .............................................................................................................. 12-1 No data to retrieve in..................................................................................................... 12-1 Partial Results ................................................................................................................... 12-2 Page can not be Displayed .............................................................................................. 12-2 Server is not Accessible .................................................................................................. 12-2 Response Time ................................................................................................................. 12-3 Download of Data in CSV format..................................................................................... 12-3 Anomaly or Questions not covered in this FAQ List .................................................... 12-3 Request for Changes........................................................................................................ 12-4
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TABLE OF FIGURES
Figure 2-1 Figure 2-2 Figure 2-3 Figure 5-1 Figure 6-1 Figure 7-1 Figure 7-2 Figure 7-3 Figure 7-4 Figure 7-5 Figure 7-6 Figure 7-7 Figure 7-8 Figure 7-9 Figure 7-10 Figure 7-11 Figure 8-1 Figure 8-2 Figure 8-3 Figure 9-1 Figure 9-2 Figure 9-3 Figure 11-1 Figure 11-2 Figure 11-3 Figure 11-4 CIR Hyperlink in the CFMU Website .................................................................. 2-2 CFMU Login.......................................................................................................... 2-3 CIR Welcome Page .............................................................................................. 2-4 The CIR Home Page ............................................................................................ 5-1 CIR Corporate Categories and Documents ...................................................... 6-1 Finding and selecting a particular CIR document ........................................... 7-1 The Prompts Window.......................................................................................... 7-2 Mono-value List Prompt Type ............................................................................ 7-3 Multi-value List Prompt Type ............................................................................. 7-4 Free Text Prompt with Wildcards ...................................................................... 7-5 Refreshing a document....................................................................................... 7-6 Closing a document ............................................................................................ 7-6 Example of multi-reports document.................................................................. 7-7 Document Viewing modes.................................................................................. 7-8 The Export Function............................................................................................ 7-8 The File Download dialog box............................................................................ 7-9 Terminology Help Search on a Specific String ............................................. 8-1 CIR definitions matching a particular string criterion ..................................... 8-2 Terms and Meanings Glossary .......................................................................... 8-2 The home Web page of the Eurocontrol Training Zone .................................. 9-1 The Eurocontrol Course Catalogue................................................................... 9-2 Launching the CIR Web-based training modules ............................................ 9-2 The Line Truncation Problem........................................................................... 11-1 The former Document Map (CIR version 2) .................................................... 11-2 The new Navigation Map (not functional) ....................................................... 11-2 Interactive-HTML features with CIR version 2................................................ 11-3
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1.
INTRODUCTION
The CFMU Interactive Reporting (CIR) is a WEB interface allowing reports on CFMU archived data and derived performance & quality indicators, generated from its operational systems and stored in the CFMU Datawarehouse (DWH), its archive system. Through the CIR, the users may access a set of pre-defined reports, with interactive features and secured authentication ensuring confidentiality. Reports can be generated instantly at any time, with the possibility to compare latest archived results (available 1 or 2 days after the operations) with trends over several years. Available since October 2004 (version 1), the CIR is a protected application, accessible on request, for Aircraft Operators (AOs), Air Navigation Services Providers (ANSPs), States, Legal Authorities, AIS/ARO, Airports. CIR was then revamped in May 2007, featuring a totally new interface (version 2). From November 2009 onwards, CIR version 3 is based on the latest version of its underlying technology (Business Objects XI product suite), also introducing a new interface and user experience.
1.1.
Scope This document is intended to provide the reader with the knowledge to start and use efficiently available reports and support functions of the CFMU Interactive Reporting (CIR). In this document, the reader will find useful information on the following subjects: How to access the CIR application? Technical requirements to use the CIR: where to find information? Where to find information on the SECURED LOGIN SecurID SOFTWARE TOKEN? Presentation of the CIR start page and available functions. A summary of available categories of reports, with information about data availability. How to use the CIR reports? Need for help: dictionary of terms and their meaning. Interruption of the CIR service. FAQ.
1.2.
User Profile A CIR User who has been granted the necessary access codes to the CIR secured pages has been assigned to a users group (user profile). Within the CIR, a profile assignment mechanism defines and controls what reports and functions are accessible by each user group. Note: It should be noted that some of the features described within this document might not be available to certain user profiles.
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2.
2.1.
HOW TO ACCESS TO THE CIR APPLICATION?

CIR Access Request Available since October 2004, the CIR application is accessible on request, for Aircraft Operators, ANSPs, States, Legal Authorities, AIS/ARO, Airports. From that date, interested Customers, belonging to above defined audience, may address their access request, using the CFMU System Access Application Form, available on the CFMU Website: http://www.cfmu.eurocontrol.int/cfmu/public/standard_page/userdocs_forms_sysaccess.html Existing CFMU clients who are already in possession of a UserID and Token to access other CFMU applications and who want to have access to CIR need to apply by completing the form as referred to above.
2.2.
Costs The CIR Service itself is free of charge. However, EUROCONTROL requests per user, a financial contribution of EUR 500. Access duration is limited to a five-year period to make allowance for technical, operational or contractual changes. CIR Hyperlink from the CFMU Website home page CIR application is accessible from the home page of the CFMU http://www.cfmu.eurocontrol.int/cfmu/public/subsite_homepage/homepage.html as displayed in Figure 2-1. Website:
2.3.
This entry point to the CIR application (Figure 2-2) gives access to the CIR Welcome Page (Figure 2-3). Its content and available hyperlinks are described in Para 2.5. This page has a public access, allowing any CFMU Website visitor to obtain information about the CIR. Only registered users, will access the protected pages of the CIR application, linked to the Sign In button of the Login screen (Figure 2-2), which requires a UserId and Passcode validation (secured login with a token). Each user is provided with access options according to his/her user profile More information on secured login can be found in Para 2.4 and Section 4. Information on technical requirements to use the CIR is mentioned in Section 3.
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Figure 2-1
CIR Hyperlink in the CFMU Website
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2.4.
CFMU Login Page with link to the CIR welcome page
Figure 2-2 2.4.1. Login Information Username: Passcode: Note:
CFMU Login
Your Username must be typed in this edit box (either in lower or in uppercase). Passcode = Pin Code + Token Code. For users, who are not familiar with the use of the software token, please refer to Section 4.
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2.5.
CIR Welcome Page
Figure 2-3
CIR Welcome Page
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3.
TECHNICAL REQUIREMENTS
CIR technical requirements are described in a separate and specific document (CIR TECHNICAL REQUIREMENTS), downloadable from the CFMU Library Web page (http://www.cfmu.eurocontrol.int/cfmu/public/site_preferences/display_library_list_public.html , CFMU Handbook Supplements, section 6).
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4.
SECURED LOGIN - SecurID SOFTWARE TOKEN

Pre-requisite to access the CIR, the installation of the CFMU SecurID Software Token. The Software Token Installation Guide is provided with the delivery of the software token. Users, who are already using a CFMU token to access other CFMU application(s), could use the same token; if it has been clearly mentioned in the CIR access request (grant the requested CIR access to an existing User id): more information on this request can be found in the CFMU System Access Application Form, available on the CFMU Website: http://www.cfmu.eurocontrol.int/cfmu/public/standard_page/userdocs_forms_sysaccess.html The software Token used for the CIR connection is exactly the same as that used for other CFMU applications. It is described in a specific document (CFMU Connection Guide), downloadable from the CFMU Library Website at http://www.cfmu.eurocontrol.int/cfmu/public/site_preferences/display_library_list_public.html (Other CFMU Documents, section 2).
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5.
CIR HOME PAGE AND AVAILABLE FUNCTIONS

Accessible when pressing Sign In button of the CFMU Login page (see Para. 2.4), after successful login, the CIR home page (Figure 5-1) gives access to the different functions and reports of the CIR service, made available in accordance with the assigned profile (see Para 1.2.). Available functions are displayed beneath the CIR / CFMU NOP banner.
Figure 5-1 5.1. Available Functions Home:
The CIR Home Page
The Home page (the one illustrated above) is the main page of CIR. It gives CIR Users direct access to the root of the tree structure of Corporate Categories and Documents, which are further explained in section 6. Returns to the last view mode of categories and documents as defined by the user (typically returns to the last expanded category or subcategory and closes the last refreshed CIR document). Reserved for future use and expert (Eurocontrol) users. Business Objects InfoView and WebIntelligence Online Help, with more detailed description of B.O. available functions. Not to be confused with Help and definition of terminology used within CIR reports, which are available in two reports within the Help Corporate Category (see paragraph 8). Gives information about the Business Objects version on which CIR is based. To end your CIR session. It is recommended to use it before closing the CIR window. It is rather important to logout properly, as a
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logout/login forces the system to import last applied changes to the system.
New: Actions: Search title:
Reserved for expert (Eurocontrol) users and designers. Gives access to technical and implementation details of a particular CIR report (meant for Eurocontrol designers). The Search input box lets CIR Users locate quickly a particular CIR report by typing in keywords being part of its title, without having to expand the tree structure down to the (sub-)category the report belongs to. The search itself is launched by clicking the magnifying glass-shaped button (icon).
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6.
6.1.
CORPORATE DOCUMENTS AND DATA AVAILABILITY

The Corporate Documents Concept (official reports) Through the function Corporate Categories, users may access a list of official reports (documents according to the Business Objects terminology) on ATFCM operations. The Corporate Documents are classified by Category. Users may restrict the list of displayed sub-categories by expanding or collapsing specific categories in tree structure of the left pane (see Figure 6-1). The list of available Corporate Documents for each user is controlled by the CIR application, according to the users profile. Therefore, some of the existing categories may not be available for some groups of users. For help concerning the terminology used within the reports, you will find 2 special Corporate Documents in Category Help. For details, see Section 8. (Dictionary of terms).
Figure 6-1 6.2. What are Categories?
CIR Corporate Categories and Documents
Categories are a way of organizing documents. A category displays only the documents that have been assigned to it, rather than the entire list of documents that are available to you. This makes it easier to sort and find documents in document lists. Categories may have subcategories within, and so create hierarchical categories.
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A document may be associated to one or more of these categories or subcategories.
6.3.
The main/central panel To see the documents assigned to a given category, simply click the categorys name. The central panel (Figure 6-1) displays the title of each document, next to a small icon. A description of each document is shown, following the upper-case keyword DESCRIPTION. Some documents have a rather long description which is best read with a pop-up window appearing by just hovering the mouse over one description line.
6.4.
Data Availability Availability of data varies between reports: Most of the time, the most recent data available in the CIR reports correspond to the operations of 2 days ago, except for category Flights Lists (with latest data corresponding to operations of the day before). The period of time those data remain available vary according the level of aggregation: most detailed data are kept for 15 months; more aggregated counts are kept for several years (typically 5 years).
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USING CORPORATE DOCUMENTS

This section gives some useful indications about the use of accessible Corporate Documents. Note: Some screenshots might represent just parts of actual CIR screens, with report titles truncated in some cases. This is a deliberate option in order to ensure a good readability of illustrations and to keep the size of the present document within reasonable limits.
7.1.
How to Open a Specific Corporate Document Similarly to the functionalities and principles of Microsoft Windows Explorer, a single click on a particular corporate (sub-)category in the tree structure of left panel displays in the main/central panel the list of CIR documents classified under this category. In the example illustrated below (Figure 7-1), the Flight Flight Details sub-category is expanded, and CIR document titled Selection of Flights Using ADEP - ADES - ARCID - AO Delay Criteria or Registration Marking is selected (highlighted).
Figure 7-1
Finding and selecting a particular CIR document
CIR documents (selected/highlighted beforehand or not) can be opened by double-clicking on their titles. Nearly all CIR documents need user-defined input parameters before returning data matching the users requirements. As explained in the following section (7.2), CIR Users
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have to respond to prompts, in a similar way to the interaction mode of previous CIR versions. 7.2. Responding to Prompts Figure 7-2 below illustrates the Prompts window popping up when running the CIR report given as an example in the previous section (7.1).
Figure 7-2
The Prompts Window
The Prompts window is split in two parts: The upper part is a scrollable window showing all the prompts applicable to a particular CIR document. Before being filled in, a prompt must be selected by a mouse click, it then gets highlighted with a blue background color. (The first prompt is always pre-selected when the Prompts window shows up) The lower part is an edit box where the user types in a particular value for the prompt previously selected, using a particular format where applicable (e.g. DD/MM/YYYY is the default and mandatory format for parameters of type date).
7.2.1.
Mandatory and Optional Prompts Mandatory prompts are preceded by a red arrow ( ,see Figure 7-2) Optional prompts are labelled as such and do not require to be answered to refresh the report
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7.2.2.
Mono-value List Prompt Type With this type of prompt, the user selects a particular value from a pre-defined list and validates his/her choice by clicking the right arrow .
In our example, the number of days selected is 7 (Figure 7-3).
Figure 7-3 Mono-value List Prompt Type 7.2.3. Multi-value List Prompt Type Depending on the context of the CIR document the User wants to open, some prompts permit logically the selection of several values, as illustrated by the example of Figure 7-4 on next page:
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Figure 7-4 Multi-value List Prompt Type There are several ways to select values from the scrollable list located at the bottom left side of the Prompts window: The User may either perform a double click on a particular value or may also select button to add it to the this value by clicking (simple click) on it and use the selection, To select more than one value at a same time, the User shall hold the CTRL key button to add the selected down while clicking on list entries, and then click the values in the rectangular frame at bottom right side of the Prompts window, To select a list of consecutive values, the User shall click the first value to select, hold the SHIFT key down, and then click the last value. To confirm the selection, the button, User shall click the To correct possible bad selections, the User may switch to the right frame, select (using the same method) the values to remove from the selection and then click the button.
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7.2.4.
Free Text Prompt Type Free text prompts consist in a field that you can freely complete. When mention Pattern is part of the prompt title, it means that both the wildcards % and _ can be used: % is a substitute for 0 or more characters _ is a substitute for exactly one character
In our example (Figure 7-5), the document will report all flights departing from Belgium airports (EB%).
Figure 7-5
Free Text Prompt with Wildcards
7.2.5.
Run the Query Once all mandatory prompts have been answered, the User can run the query by clicking the button at bottom right side of the Prompts window.
7.3.
Refreshing the report Once the report is refreshed, the User may want to refresh it again with different criteria (prompt values). This can be done by clicking the Refresh Data button which displays the Prompts window again (see Figure 7-6).
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Figure 7-6 Refreshing a document
7.4.
Closing a Document button which is located below the Logout button, or To close a document, click the simply return to the Document List as illustrated below. A third method is to go via menu Document Close.
Figure 7-7 Closing a document
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7.5. 7.5.1.
Navigating through a document Multi-reports Documents CIR Documents may be composed of several reports, arranged as sheets just like in Microsoft Excel. To navigate from one report to another, the User just has to click the tabs at the bottom of the document.
Figure 7-8
Example of multi-reports document
7.5.2.
Different Viewing Modes CIR documents can be viewed (on the screen) using different modes. Changing the viewing mode is achieved by activating the View drop-down list (Figure 7-9). With the default Page mode, the page number of the report is displayed between the CIR banner and the report header, and can be edited to go to a particular page (see brown ellipse on Figure 7-9). Alternatively, the User may progress sequentially from one page to the next, previous, first or last one using the arrow-shaped buttons. The draft mode removes all of the page layout (e.g. the Eurocontrol logo and the report header are hidden). Reported data can be viewed and scrolled within a single screen. More information on the different viewing modes is detailed in the Business Objects technical documentation (see the Help function, section 5.1).
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Figure 7-9 7.6.
Document Viewing modes
Exporting / Downloading of Reported Data CIR data of the whole active document may be exported via menu Document Save to my computer as, giving the choice between 3 different formats: Microsoft Excel, PDF or CSV (comma separated value).
Figure 7-10
The Export Function
PDF and XLS allow the User to keep the format of the CIR data as shown on the screen whereas CSV is a simple export of the figures retrieved from the CFMU datawarehouse (without any formatting). Any of these options will prompt the User with a standard Open/Save dialog box as illustrated by Figure 7-11.
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Figure 7-11 7.7. Printing Reports
The File Download dialog box
The best way to keep the original layout when you want to print out a CIR document is to either save or view it in PDF format and then use the print function of your PDF viewer program.
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8.
DICTIONARY OF TERMS
Two CIR Documents in the Corporate category Help provide CIR Users with definitions on available information and measures used in the different reports. Those reports are illustrated hereafter.
8.1.
Terminology Help Search for a Specific Term This document is particularly helpful to retrieve all terms and acronyms containing any specific word or string in its name or its definition. Figure 8-1 illustrates the way to retrieve the definition of all available indicators about delay and Figure 8-2 shows the first screen page of the reported definitions.
Figure 8-1
Terminology Help Search on a Specific String
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Figure 8-2 CIR definitions matching a particular string criterion 8.2. Terms and Meanings Glossary This second document is a dictionary of all terms and acronyms, as used in the reports and classified in alphabetical order.
Figure 8-3
Terms and Meanings Glossary
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9.
TAKING A DYNAMIC TOUR: THE E-LEARNING CIR MODULES

To complement this static Users Guide, Eurocontrol-CFMU has developed Web-based training modules to help CIR Users in getting acquainted with the new CIR interface more easily. CIR Users interested in following these dynamic modules first have to register and log in onto the Eurocontrol Training Zone, available at http://elearning.eurocontrol.int:
Figure 9-1
The home Web page of the Eurocontrol Training Zone
CIR Users not yet having a Login name and password may self-register (see brown ellipse on Figure 9-1). After successful login, CIR Users will find the link to CIR modules by expanding the Course Catalogue, as illustrated by Figure 9-2 on next page:
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Figure 9-2 The Eurocontrol Course Catalogue Once the CIR link is open, the CIR modules may be launched by clicking button highlighted on the following figure: as
Figure 9-3
Launching the CIR Web-based training modules

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10.
AVAILABILITY OF THE CIR SERVICE (INTERRUPTIONS)

Interruption of the CIR service can be induced by 2 types of events: The unavailability of the Archive System, (Datawarehouse - DWH). Interruption of the Reporting Application (BIS) used as support of the CIR service.
10.1.
Unavailability of the Archive System (Datawarehouse - DWH) Interventions on the Archive System (DWH Datawarehouse) will necessarily induce the unavailability of the CIR service as it uses the DWH as its data source. The planned intervention windows for DWH system are: Major increments for DWH require a stop of the application. These interventions are planned 1 week in advance. Every 4 weeks the DWH system is down between 17:00 and 23:00 UTC for the Monthly back up (17/8/04, 14/09/04, 12/10/04,). The 4-weekly monthly backups are planned on Tuesday evenings. Every 8 weeks the DWH system is down because of a server maintenance window between 22:00 and 00:00 UTC. The 8-weekly intervention windows are planned on Saturday nights.
During these planned intervention windows, the CIR service may become unavailable. 10.2. Unavailability of the Reporting Application (BIS) used as Support for the CIR Service Planned interventions windows on the reporting application (BIS) used as support of the CIR service are: Major increments of the CIR. These will be planned 1 week in advance. Weekly shutdown of the Internet applications (CIA/NIP) between 21:15 and 22:00 on Tuesday.
During these planned intervention windows, the CIR service may become unavailable. 10.3. Information on CIR Unavailability Except for the weekly intervention window on the BIS application between 21:15 and 22:00 on Tuesdays, planned interventions on DWH and BIS systems will be published on the CIR Welcome page (see Para. 2.5, Text line X + News). Unavailability of the CIR, due to other unexpected events, will be published via the same channel. In addition to this, the Archive System (Datawarehouse - DWH) unavailability is also published via AIM, for users of the RCA (Archive data).
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11.
11.1.
KNOWN PROBLEMS
Personalisation of My InfoView With CIR version 2 (available from May 2007 to November 2009), it was possible for every CIR User to personalise his/her own CIR home screen by, for instance, gathering only the most frequently used reports instead of working with the standard CIR home screen showing all corporate categories and reports. This option is in theory still available with CIR version 3 (by clicking on menu Open My InfoView) but its current implementation suffers a number of problems. It is therefore recommended not to use this option.
11.2.
Line Truncation The underlying technology of CIR (Business Objects XI product suite) sometimes truncates multi-line flight messages and more generally non-tabular text streams, mainly at top or bottom of screen pages or sections (Page mode view). This problem (escalated to the Business Objects / SAP company) is illustrated below:
Figure 11-1
The Line Truncation Problem
For such reports, this line truncation problem will persist in the PDF exportation, but Excel and csv exportations, as well as pasting information into MS-Word, wont present this problem. It can also be bypassed easily for on-screen report viewing by switching to draft mode (click on View Draft mode).
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11.3.
The Navigation Map With CIR version 2, it was possible to navigate from report to report within a document and from section to section within reports as illustrated below:
Figure 11-2
The former Document Map (CIR version 2)
CIR version 3 features a Navigation Map, unfortunately not functional for the time being (see Figure 11-3). Pending support from SAP, this problem will hopefully be fixed in a subsequent release of CIR.
Figure 11-3
The new Navigation Map (not functional)
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11.4.
Interactive-HTML features On-screen filtering, sorting, cell formatting and other data manipulations were available by means of a contextual menu (right click) within CIR version 2, as illustrated below by Figure 11-4. These features are temporarily unavailable with CIR version 3. CIR users will easily overcome these limitations with more precise input parameters in CIR prompts and by exporting CIR data to MS-Excel.
Figure 11-4
Interactive-HTML features with CIR version 2
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12.
12.1.
FREQUENTLY ASKED QUESTIONS (FAQ)

CIR Access Request Im interested to get a CIR access: what can I do? Please, consult Para. 2.1. to get information of the proposed procedure and the conditions. The CFMU System Access Application Form is available on the CFMU Website: section CFMU Library/CFMU Forms. Request to use an existing User Id with associated software token for the CIR access shall be clearly mentioned in your Access Application form.
12.2.
Installation Problem of the Token Ive not been able to install my token or Im not sure it works properly: what can I do? Read carefully the SOFTWARE TOKEN Installation Guide, which has been provided with the delivery of the software token.
12.3.
If the problem persists after having read the guide, please contact the CFMU System Operations (CSO) Helpdesk (see page iii, for details). Access Denied At the login page, I receive message access denied: what can I do? If it is the first time you use your token, then refer to the SOFTWARE TOKEN Installation Guide, which has been provided with the delivery of the software token. If it is not the first time, but your last access happened a long time ago or youve made several unsuccessful attempts. Then, your access may have been temporary de-activated. Please contact the CFMU System Operations (CSO) Helpdesk (see page iii, for coordinates).
12.4.
Login is not Valid What does the message Your Login is not valid mean, when it appears after the Login Page or the CIR Welcome page? What can I do?
12.5.
Your access has been accepted at the Login Page (no particular message on this page), but you receive this message after and you are not able to reach the CIR Start Page. Make sure you entered your Username properly at the Login. If necessary, close the browser window and restart your browser. If the problem persists after another login attempt, please contact the CFMU System Operations (CSO) Helpdesk (seer page iii, for co-ordinates). No data to retrieve in When running a query of a document, what does no data to retrieve mean? It means that the submitted query to the DWH server did not retrieve any data, according to the selection criteria youve specified. What can I do when I receive the message no data to fetch? Check that the specified selection criteria are correct. Check that: Dates criteria are falling within the data availability period (see Para. 6.4.). Youve respected the requested format, including the minimum characters to be specified for some selection criteria.
Presence of misspelling or relevancy of specified values. After having performed those checks, if the message persists and you still expect available data for the corresponding selected criteria, please send a mail to the CFMU Info Centre (see page iii, for coordinates), with the report name you were using and the values youve inserted in the different selection criteria (a print-screen is also usable).
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12.6.
Partial Results Why do I receive Partial Results when running a query in some reports? It is probably due to selection criteria values corresponding to a large spectrum of data: several days of data, identifier for locations or for flights with 2 letters followed by % or * This message may appear after youve received some data: in this case, it means that retrieved data set is not complete, but the set is too large according allocated resources. If the message appears without display of any data but after a significant response time, it means that the server was not able to retrieve requested data within allocated resources. Try to restart the query with the same values. If you receive the same message, then try to use more accurate selection criteria values: shorter time period (one day), a more accurate identifier of the location (Airspace, Point, TV, AD,..) or for the flights (Aircraft Id) If the problem persists with accurate selection criteria (selection of 1 day, accurate identifier without %), please send a mail to the CFMU Info Centre (see page iii, for coordinates), with the report name you were using and the values youve inserted in the different selection criteria (a print-screen is also useful).
What can I do when I receive the message Partial Results ?
12.7.
Page can not be Displayed What can I do when I receive the message Page can not be displayed? In case you attempt to access the CIR application from the CFMU Website or you are already connected to CIR and you receive an error page entitled This Page can not be displayed, this is probably due to unavailability of a component of the CIR system. Check you are not interrogating the system during a planned intervention window (see Section 9.). If you are able to reach the CIR welcome page, after having restarted your browser, check in the latest published news if an intervention has not been published for that time. If you do not find any information about the interruption or you are not able to reach the CIR Welcome Page after youve restarted your browser, please contact the CFMU System Operations (CSO) Helpdesk (see page iii, for coordinates).
12.8.
Server is not Accessible What can I do when I receive message Server is not accessible, after having clicked the Sign In button of the CFMU Login page? Check you are not interrogating the system during a daily planned intervention window (see Section 9.). If you are able to reach the CIR home page, after having restarted your browser, check on the latest published news if an intervention has not been published for that time. If you do not find any information about the interruption or you are not able to reach the CIR home page after youve restarted your browser, please contact the CFMU System Operations (CSO) Helpdesk (see page iii, for coordinates).
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12.9.
Response Time What can I do in case of bad response time? Try to use more accurate selection criteria values: shorter time period, a more accurate identifier of the location (Airspace, Point, TV, AD,..) or for the flights (Aircraft Id). If the problem persists with accurate selection criteria (selection of 1 day, accurate identifier without %), please send a mail to the CFMU Info Centre (see page iii, for coordinates), with the report name you were using and the values youve inserted in the different selection criteria (a print-screen is also usable).
12.10.
Download of Data in CSV format Downloaded data columns are not automatically put in separate columns when opening the spreadsheet (CSV. file): why not? Check that you have saved the downloaded file with a .CSV file extension. Check the Regional Settings of your PC (Control Panel), the List Separator must be set to comma. To get details on requested values for the regional settings of your PC allowing a proper CIR data download, consult Para 4.5 of the CIR Technical Requirements document, also downloadable from the CIR Welcome page.
Downloaded data columns are not recognised as date fields in my downloaded spreadsheet: what can I do? Check the Regional Settings of your PC (control Panel), Time and Date representation : Date - Short date style: DD/MM/YYYY, Date separator: /. Time time style: hh:mm:ss, Time separator: : To get details on requested values for the regional settings of your PC allowing a proper CIR data download, consult Para 4.5 of the CIR Technical Requirements document, also downloadable from the CIR Welcome page. If the problem persists after having checked your Regional Settings, please send a mail to the CFMU CSO Help Desk (see page iii, for coordinates), explaining your problem.
12.11.
Anomaly or Questions not covered in this FAQ List It is highly recommended to report request for change or improvement about the CIR through the CIR Single Point of Contact (CIR SPOC) of your Company. Centralised contacts via the CIR SPOC of your Company will facilitate the information redistribution and the follow-up of your request. Ive detected an anomaly: what can I do? Ive another question, not covered by current FAQ list: what can I do?
Please fill in a CFMU OPERATIONAL PROBLEM REPORTING Form With the description of the anomaly. This form is accessible from the CFMU Website (section CFMU Library/CFMU Forms) or from the CIR Welcome page (User Guide button). If you prefer or if you have a question, you may also send a mail to the CFMU Customer Support Team (see page iv for coordinates), with a description of the detected anomaly: CIR report, nature of the problem.
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12.12.
Request for Changes It is highly recommended to report request for change or improvement about the CIR through the CIR Single Point of Contact (CIR SPOC) of your Company. Centralised contacts via the CIR SPOC of your Company will facilitate the information redistribution and the follow-up of your request. Request for improvement of existing CIR reports: what can I do? Please, fill an Operational User Requirement (OUR) Form with the description of your request. This form is accessible from the CFMU Website (section CFMU Library/CFMU Forms). If you prefer, you may also send a mail to the CFMU Customer Support Team (see page iv for coordinates), with a description of your request.
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SUPPLEMENT TO THE CFMU HANDBOOK

CFMU INTERACTIVE REPORTING (CIR) APPLICATION

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USING CORPORATE DOCUMENTS .........................................................7-1

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Exporting / Downloading of Reported Data ..................................................................... 7-8 Printing Reports.................................................................................................................. 7-9

DICTIONARY OF TERMS ...........................................................................8-1

KNOWN PROBLEMS ...............................................................................11-1

FREQUENTLY ASKED QUESTIONS (FAQ) ............................................12-1

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CIR Hyperlink in the CFMU Website

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Figure 2-2 2.4.1. Login Information Username: Passcode: Note:

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