Sohana Sattar

flat 19 vanner point,4 wick road,hackney e9 5ax

02089869858
07833248800/07940093066
Shohana_sattar@yahoo.co.uk

I have a strong Customer Service background and excellent interpersonal skills

with an innovative approach to problem solving, which has provided me with
excellent communication skills and the ability to work well within a team. As a
quality thinker I always bring a positive output into the work I do, I also try my
level best to work quickly but with perfection and I also try my best to reach
targets Now, after a career break to be a parent, I am ready to meet the
challenges of a professional role in retail industry or office work, I have sales and
administration experience and I enjoy working as part of an efficient environment.

Key skills

12 Excellent communication skills

13 Dealt with Rio and Pims software (NHS)
14 Data entry
15 All-round admin skills, including faxing, photocopying etc
16 Computer literate
17 Reception experience/ sales experience
18 Well organised with good attention to detail
19 Face to face Customer service experience
20 Telephone fluency
21 Verbal fluency in English and Bengali
22 Good with children
23 Mystery shopping experience

Employment History

Bengali Telephone Interpreter

LLE link and the Bigword
Telephone interpreting for the Inland Revenue, jobcenterplus, immigration,
police, phone companies, medical, law, and court.

Bengali Telephonic Interpreter

Language services (lsaweb)
Telephonic interpreting for the government, jobcenters, taxcredits,childbenefit.

Receptionist
European school of management
Answering phone calls and transferring via switchboard, booking hotels and euro
star for clients and students and the professors in the school, handling post and
DHL posts, and putting them individually in the pigeon holes of the staffs, dealing
with financial issues, ordering stationeries.

Data Entry Clerk 15/02/2007 – 16/04/2007

Symba Limited
Working for the Enfield, Barnet and Haringey NHS PCT.
Using Rio and Pims software, entering patient’s information and booking and
confirming appointments for patients and adding patient information on to the
system.

Bengali Freelance Interpreter 27/11/2006 - continuing

LCB Services
Face to Face interpreting and also translation of letters, and telephone
interpreting.

Data Entry Clerk 28/10/2006 – 15/01/2007

Office Angels
Working for Pitney Bowes management services
Entering clients data on to the system, dealing with Citi Group Bank application
forms, putting the application through the system, sending confirmation letters to
the clients about their bank accounts been opened or refused, also dealing and
sorting out everyday posts, opening letters and putting them in the relevant post
boxes of my colleagues, photocopying and faxing, answering phones calls.

Sales Operative 01/06 /2004 – 27/11/2006

Primark Stores ltd
Serving customers, using the till, customer service, keeping the shop floor tidy.
Working on the fitting room.

Cashier 03/03/2006-01/04/2006
Fones4u
Dealing with customer queries and complaints, working on the till, dealing with e-
top ups, and vouchers for mobile phones, face to face selling insurance for
phones and selling phones putting them through the system, connecting phones
also showing the customers how to use a particular handset if ask to, and
general sales duties.
Sales assistant 01/2003-05/2003
Compass group of companies
Learned to operate a computerised till, serving customers, stock taking.

Administrator and Receptionist 05/2002-09/2002

Asian women’s advisory service
Greeting customers, writing business letters, minute taking, faxing and
photocopying and covering reception area if needed and also dealing with phone
calls, using multiple line phones and transferring calls to the relevant department
or persons. Working on the computer.

Admin Assistant (work experience) 2001-2001

The factory, 107 Mathias road, London n16

Sales assistant
Rose chemist, 04/2000- 05/2000
Working on the till, serving customers, and shelving.

Education and Training

Brook House 6TH College

GNVQ - HEALTH AND SOCIAL CARE
AVCE – HEALTH AND SOCIAL CARE
Elderly Home Assistant (Work Experience)

Completed Secondary Education 1998 - 2002

Clapton girls Technology College

Interest and Hobbies

Reading religious books and other teenage books, spending time with my
daughter & family, travelling, and I like to keep fit, I like playing badminton and
swimming.

Reference
Symba Limited
0207 692 5663

Primark stores Ltd

London
0208 985 2689
Compass group of companies
London Stratford
0208 533 5796

Asian Women’s Advisory Services

London
0208 534 0870

Other references are available on request