Lazaro A.

Sanchez
14060 Biscayne Blvd. Apt. #413 North Miami Beach, FL 33181 • laz.sanchez@yahoo.com • 954-243-5962c

Dear Sir or Madam:

The right Telecommunications professional can provide the vision, expertise, and decisive leadership
to help guide an organization to achieve significant bottom-line growth. As a seasoned professional
in this field, I possess advanced knowledge of telecom technologies, proven management abilities,
and a high level of tenacity – just the right amount to overcome challenging obstacles and produce
outstanding results.

My dynamic career has provided me with many opportunities to help improve operations for major
companies and expand communications capabilities into new regions, countries, and parts of the
U.S. For example, I led a mission-critical effort that established communications for rescue teams,
FEMA, the Red Cross, and citizens after Hurricane Katrina. Under my leadership, approximately 120
miles of wireless (WiFi) telecom technologies were implemented in a period of three weeks.

I am a diversified and success-driven telecommunications professional, my expertise encompasses

system infrastructure design, integration, and convergence, business analysis and process redesign,
quality and performance improvement, and customer service strategy. Through my keen insights
and commitment to cost-effective operations, I have both helped save many millions of dollars and
helped produce dramatic revenue growth.

I am confident in my ability to serve as a key player on your team and a vision-driven

telecommunications professional on your staff. My qualifications are summarized on the résumé
enclosed for your review. This document illustrates a few highlights of my career; however, an in-
person interview will provide an opportunity for us to discuss your needs and my potential
contributions in greater detail.

Thank you in advance for reviewing my credentials, I look forward to any opportunity where I can
prove myself to you and your team.

Sincerely,

Lazaro A. Sanchez
Telecommunications Professional
BS, ISM

Lazaro A. Sanchez
14060 BISCAYNE BLVD. APT. #413 NORTH MIAMI BEACH, FL 33181 • LAZ.SANCHEZ@YAHOO.COM • 954-243-5962C

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 LAZARO A. SANCHEZ • Page 2

IT TELECOMMUNICATIONS
Visionary Leadership • Technical Excellence • Innovation & Execution

Highly accomplished professional with expertise developing, enhancing, and managing

telecommunications operations to produce world-class solutions on a vast enterprise-wide scale.
Innovative and tenacious leader with the ability to take calculated risks to improve quality,
performance, and the bottom line. Proven ability to conceive, plan, develop, and execute major
projects that directly impact profitability and success. Exceptional knowledge of the industry
obtained through hands-on experience and a passion for innovation and results. Excellent
communicator; fluent in English and Spanish.
CORE COMPETENCIES
• Business & Telecom Strategy & • Team Building & Results-driven
Execution Leadership
• Process Redesign & Change • Budgeting, Forecasting & Cost
Management Containment
• Multi-site Nortel PBX Technology • Expanding Technology & Business
Operations Operations
• Call Center Design and Implementation • Delivering Quality & Service Excellence
• Ongoing Support Specialist – Help • Disaster Recovery & Crisis Management
Desk • High Level Network design
• Fixed and Meshed WiFi design

PROFESSIONAL EXPERIENCE
Freelance Contract and Piece Work 6/2006-Present
Telecommunications Consultant / Analyst / RF Technician / Site Acquisition/ PM
*Currently under contract in South Florida, working for Sling Broadband LLC at the capacity of
“Wireless Operations Director”.
• Contracting to Sling Broadband. My current duties consist of complete design and
implementation of urban 802.11a and 802.16D/E, Rural WiMAX designs as per USDA and
RUS standards for Federal assistance. Placing Sling on the road to switching platforms
from unlicensed 802.11AB to FCC licensed frequencies, WiFi, WiMax, PtP and PtMP RF
design and engineering, drafting documentation in a database of all radio performance
metrics. E.g. SQL Database of all radio RSSI, link signal strengths, noise floor metrics,
signal to noise ratios, radio operating temperatures, min/max bps on wireless interfaces,
etc. Training technicians, streamlining processes and procedures, implementation and
installation methodologies, disaster recovery, back-bone upgrade (licensed), service and
support.
• Continued consulting, engineering, and support to wireless radio manufacturers, national
and international WISP’s, Carriers, and Last Mile providers.
• Implemented the final design of the Orlando, FL downtown WiFi project for SkyPilot
Networks. I installed and fine tuned the 120+ dual-band wireless mesh radios, installed
backhaul units and multiple ingress and egress gateway locations. This project was for
Smart City Telecom under direct contract of the radio manufacturer SkyPilot Networks.
• Prior to that I did a 6-month contract in Maine – The contract was integrating a disparate
Nortel, Cisco, and Avaya environment across WAN MPLS, PRI, and Internet. This was a
VXML integration with the website portals for the insurance companies. Second phase
was the decommissioning of the proprietary disparate VMail systems. This project was
under contract, however the end client was Unum Provident Insurance Company in Main

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 LAZARO A. SANCHEZ • Page 3

and offices in Boston, California, Tennessee, and South Carolina. This project was
specifically to integrate the disparate voice and data communications of three different
Insurance companies after acquisitions and mergers. The main voice focus was to
redefined the call center operations by streamlining IVR and web interfaces with cradle-
to-grave monitoring of the call. This was achieved with a Cisco IPCC and Call Manager at
the integration core.

PRESIDION SOLUTIONS, INC. / INFORMATION SYSTEMS, INC. (ISI) – Jupiter and Orlando, FL 6/2004-6/2006
Telecommunications Manager, ISI (company acquired by Holdings Firm)
Provide superior leadership and a commitment to both profitability and technical excellence by
serving on a special assignment for ISI, a newly formed division of Presidion Solutions, Inc.
Planned and lead efforts to establish reliable communications for areas ravaged by Hurricane Katrina
while overseeing network communications platforms, call centers, and equipment for other major
projects. Coordinated with Rescue International to secure funding and rooftops, tower space, and
property in extremely damaged, resource-deprived locations. Provided hands-on assistance for
technical and humanitarian missions. Assembled and directed the Disaster Recovery Task Force.
Key Achievements:
 Successfully deployed 120+ miles of fixed and mesh licensed and unlicensed wireless
technology and equipment within three weeks to create lines of communication for senior
professionals, law enforcement officials, and displaced citizens through out the greater
New Orleans area. 2.4GHz, 5.8GHz, 900 MHz, and licensed frequencies were used in a
hybrid deployment.
 Secured locations with a ubiquitous blanket of communications for users such as FEMA,
Homeland Security, U.S. Military, New Orleans Police Department, First Baptist Church of
Slidell (tent city), P&G Folgers Plant (trailer city), and relief personnel from the Red Cross
and Salvation Army.
 Demonstrated expertise in multiple simultaneous roles including the implementation and
ongoing daily operations of a global multi-site Cisco LAN/MAN/WAN network leveraging
VoIP off of a Nortel Networks 61c and Call Pilot VM platform which ultimately converged
voice/data/video services. This deployment was implemented over a MPLS primary, and
Internet VPN secondary network that spans the continental U.S., U.K. and Hong Kong. All
leveraging MCI COLO facilities. With the introduction of CRM, CTI, and Symposium Call
Center capabilities; a project with an ROI of >$3 million and a now scalable anticipated
growth rate of 300% in the next 18 months, which will introduce further voice, video,
and data convergence throughout the globalization of the enterprise.
 Managed P&L for my department with a CAPEX budget in excess of $5 million and an
OPEX budget just under those figures.
 Introduced video conferencing and collaboration with Polycom MGCs and plasma
monitors.
 Introduced NICE call recording for quality assurance and Legal Department applications.
 Introduced Telecom Help Desk support accountability for all Call Center desktops, CTI
servers, Symposium ACD servers, media servers, IVR servers, and special deployments
of SOHO VPN / VoIP / converged services to the desktops.
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Telecommunications Manager , Presidion Solutions, Inc. (6/2004-06/2005)

Develop telecommunications strategies and manage design, implementation, and ongoing support of
all Cisco, Avaya and Nortel 11 and 61c PBXs providing VoIP, Symposium ACD Call Centers, Call Pilot
and Meridian Mail VM platforms, fixed WiFi, and Cisco WAN and IPCC infrastructure for the
enterprise. Maintain budgeting and ROI accountability of a 2.6 million dollar CAPEX and a 1.2 million
dollar OPEX. Oversee fire-suppression and server room layout decisions. Enhance performance and
security of Cisco network systems and NMS-IDS equipment. Managed bandwidth allocations,
network management, redundancy, capacity, and vulnerability assessments.

Key Achievements:
 Saved $2.4 million through proven cost containment, networking, and decision making
skills.
 Introduced a SONET ring at the Jupiter core data center facility.
 Introduced unified messaging, fax-server applications, Symposium ACD, OCR, Oracle and
other ODBC database CTI integration for the Call Center.
 Implemented an interactive (CRM) IVR and workforce management platform that
reduced over one third the payroll processing weekly man hours by automating the
workforce and providing a self service environment. In addition, the same IVR and CRM
with only development costs was utilized to automate the payroll deposits data
manipulation normally a manual process conducted at remote and regional offices. R.O.I
100% in the first month of operation. Overall implementation CAPEX savings of over
$90k for that particular project.

CABLENET COMMUNICATIONS CORP. / ATDN – (ALARIUS-NET 2003-2004) Garland, TX

Telecommunications Consultant
Provided direct support and introduced new services and technology offerings to 400+ clients.
Oversaw vendor and contractor support for PBX projects, Call Center applications, and fixed WiFi
design. Determined and addressed the needs of municipal government, law enforcement,
healthcare, educational, multi-site business, In/Out-bound call centers, and residential clients.
Presented solution-based offerings (900MHz, 2.GHz, and 8xGHz) to drive business and revenue
growth in the greater DFW area for private sector and established WISP operators.

PEDIATRIX MEDICAL GROUP, INC. – Sunrise, FL 12/2000-6/2003

Telecommunications Manager / Technician
Spearheaded strategies to enhance technical systems and support the bottom-line. Managed the
budget and oversaw capital expenses, circuit procurement, technology purchases, and cost
containment issues. Maintained accountability for contract negotiations. Implemented call center
matrix and design hands-on Cisco, Avaya, and Nortel. Directed special projects from concept through
completion. Led efforts to maximize efficiencies, analyze current systems, and improve the
telecommunications across the organization. Personally oversaw the daily operations and ongoing
support of all voice and data communication platforms across the enterprise. Introduced new
process and procedures to increase the level of customer service at the Help Desk, by introducing a
telecom knowledge base and additional training for Help Desk personnel by rotation OTJT. Provided
trend and cost analysis reports to executive IT staff. Key Achievements:

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 LAZARO A. SANCHEZ • Page 5

 Developed a long-term Nortel Networks PBX and Hybrid Key system infrastructure
solution with outage notifications, escalated levels of service, and a complete design
support infrastructure to achieve the goal of 99% up-time of all systems in the
enterprise.
 Streamlined operations and reduced costs by consolidating all carrier and vendor
invoicing processes in 30+ U.S. states, Puerto Rico, Argentina, and Mexico.
 Additional streamlining was introduced by implementing a Nortel Call Center that
centralized Medical Billing and IT Help Desk Support with escalations.
 Pioneered system analysis, development, and implementation that led to a new complete
Cisco WAN leveraging Frame Relay, ATM, Multi-Layered Internet, and local / long distance
calling to all regional sites. Complimented billing call center offices, enabling the fast and
efficient acquisition integration of Magella Healthcare (in one weekend).
 Led domestic and international negotiations to develop the IS infrastructure and Nortel
PBX network in The Caribbean and other global locations, reduce expenses, and improve
productivity, introduced fixed wireless.

COMRES, INC –Ft. Lauderdale, FL 4/1999-12/2000

Telecommunications Analyst / Technician
Provided Avaya Legend, Magix, G3r PBX, Prologix ECS and BCS PBX, Nortel 11, 61c, 81c PBX
installation, maintenance, and support. Provided Call Pilot, Meridian Mail, Octel, and other VM
installation and support. Cisco Call Manager integration, Telecommunications analysis, consulting,
and support provided for the Wayne Huizinga organizations Waste Management, AutoNation,
Blockbuster Video, Nations Rents, Pro-Player Stadium, Extended Stay America, Discovery Zone, The
Florida Panthers, and Huizinga Holdings throughout the state of Florida. Supervised operations while
functioning as senior consultant and technical advisor for PBX, Call Center design and MACD, cabling,
fiber, fixed wireless, and other data solutions. Interacted with Executive teams and all levels of
personnel to pinpoint and resolve problems.

CLARKE AMERICAN CHECKS / CARADON, INC. – San Antonio, TX 4/1998-7/1998

Telecommunications Analyst / Technician
Played an integral role in the design and development of the telecommunications infrastructure for
voice and date WAN. Supported a major system upgrade and directed the installation of five remote
nodes of the G3 PBX with Audix, CMS and ACD Call Center. Acquired specialty circuits to establish
WAN redundancies and improve up-time. Documented all circuits, hardware, and circuits. Position
was contracted through Consultis Staffing.

INDEPENDENT TELECOMMUNICATIONS CONSULTING – ALARIUS-NET 01/1998-Present

Telecommunications Analyst / Technician
RF Technology design, implementation, project management, site acquisition, vendor negotiations,
municipal liaison, and other wireless technology consulting. Consult with decision makers from client
companies and evaluate business practices and needs. Propose and execute high-impact solutions
through strategic planning. I address all phases of deployment of pbx, wired and wireless system
design and architecture, implementation, administration, and troubleshooting. Manage financial and
business development functions. Alarius is a privately owned and operated Technology Consulting
Firm specializing in High-Value Strategic Thinking in the Telecommunications Space and currently
focusing on the Wireless and Municipal ISP and Co-Operative Realm.

• Fresh corporate direction for maximum value and long-term success

 LAZARO A. SANCHEZ • Page 6

• Innovative business models that enhance profitability and provide competitive advantage
• Ability to accurately predict trends before competitors
• Technology advice that leverages vast wireless strategy and telecom design knowledge
• Wireless specialists with greater commitment to overall industry success
• Greater expertise in the significant complexities of wireless business and technology
• Partnered with Telecom Innovators and Service Companies that are established leaders in
their realms
• Independent-Development of unbiased points of view based on the facts and requirements
presented-"Making Concepts A Reality"
• Flexibility in these times of inevitable constant change and dynamic states of flux,
globalization, and international competition in this converging industry, Alarius will be
prepared to change course and move in the direction of a Client's roadmap.

CREACO / CAT5 CONSULTANTS (PRE- ALARIUS-NET) – San Antonio, TX 2/1992-4/1998

Senior Telecommunications Consultant
Directed vision, strategy, and daily operations of a small, dynamic consulting firm that served
business and corporate clients. Functioned as a knowledgeable consultant and advisor for voice and
data systems, convergence projects, Nortel and Avaya Definity Call Center design, support, and
MACD. Installed and maintained fixed wireless access points and antenna. Oversaw bottom-line
factors and managed all client development processes. Creaco clients included Gross National Bank,
Montgomery Ward Call Center, Sores, and Warehouses, Dee Howard Aircraft, Phone Power and West
Telemarketing Call Centers, Elton George Insurance Co. and Blanche Holdings. Technologies used
were Avaya and Nortel.

ADDITIONAL EXPERIENCE
PRO-TECH COMMUNICATIONS (PRE-ALARIUS-NET) – Hollywood, CA 12/1988-12/1991

Telecommunications Analyst / Technician / Interim Assistant Operations Manager

Created a support company for a sizeable call center. Initiated relationships and strategic alliances,
developed the operational infrastructure, and hired personnel. Designed and implemented a large-
scale conferencing rack for 1-800 Party Lines, as well as 1-976 and 1-900 applications off of a
Northern Telecom 51 PBX and Meridian Mail. Trained staff members on devices and applications.
Maintained detailed documentation.
Key Achievements:
 Completely restructured the call center to generate revenues on every call.
 Recognized for outstanding talent and commitment by serving in a 12-month contract
that was renewed and extended multiple times.

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 EDUCATION AND SKILLS

Bachelor of Science with a focus on Information Systems Management (2005)

Alameda College and University

Professional Training and Certifications

Esnatech (Certified in Voice Mail and Unified Messaging Systems) ~ Iwatsu (Adix Series and
Associated Voice Mail and Peripherals) ~ Automated Electronics Corporation (AEC) Products ~ AT&T
Toll Fraud Prevention and Identification ~ Toshiba America (Certified in Strata-e and DK Series
Systems) ~ Northern Telecom SL1 and Vantage / Nortel Networks Norstar ~ ITT Telephony
Curriculum (401, 501, 601, 512, 584C, and Aries Systems)

Selected Technical Proficiencies

Cat3, Cat5, Cat6, Wireless Mesh design and implementation, Fixed Wireless design and
implementation, Call Center design, VoIP phone and trunk, knowledge of PC Building and
Configuration, VoIP Gateway, Remote Access Software and Hardware, Modems and Cabling, Systems
Integration and Convergence, LAN / WAN, Voice and Date Network Bandwidth Utilization,
Connectivity, Security, and Disaster Recovery
Expert-level skills with Northern Telecom, Avaya-Lucent Technologies, Iwatsu, Alvarion, SkyPilot,
AirGuard, Motorola and other Systems and Equipment

~ Full list of technical proficiencies will be provided upon request ~

Lazaro (“Laz”) Sanchez

14060 Biscayne Blvd. Apt. #413 North Miami Beach, FL 33181 • laz.sanchez@yahoo.com • 954-243-5962c

TELECOMMUNICATIONS
Visionary Leadership • Operations Excellence • Innovation & Execution

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