BRIAN CHABOT P.O. BOX 177 NASHUA, NH 03061 PHONE: (603)728-1469 brian@brianchabot.

org

TECHNICAL MANAGER OR SYSTEM ADMINISTRATOR

Career Objectives: To promote both my skills and efficiency by creating a results- and team-oriented environment which produces an important and useful product to my customers. Qualifications and Experience:

SMALL BUSINESS MANAGEMENT WEB DESIGN & MANAGEMENT UNIX/LINUX SYSTEM ADMINISTRATION MICROSOFT WINDOWS 9X, NT, 2000, XP, 2003 ADMINISTRATION APPLE MACINTOSH ADMINISTRATION LAN/WAN NETWORK DESIGN, MANAGEMENT, AND ADMINISTRATION SYSTEM AND NETWORK SECURITY TECHNICAL PROJECT MANAGEMENT PERSONNEL MANAGEMENT AND MOTIVATION

Employment History:
FEBRUARY 2013 MAY 2013 CONTRACT TO NETAPP, WALTHAM, MA System Administrator Provided tier 2 and tier 3 Systems Administration support for engineers. Maintained Data Center and Hardware Laboratory Documented Procedures and Processes Maintained Linux and Windows based Virtual Machines in a VMware ESXi environment Supported integrated environment with NetApp Data Storage Products Provided support for maintenance and upgrades of Cisco, IBM, and Fujitsu hardware for virtualization. Worked closely with a tightly integrated, international team of diverse support personnel JUNE 2011 MARCH 2013 VENTURE ACTIVIST NETWORK LLC , NEW YORK, NY, LAS VEGAS, NV, AND NASHUA, NH Systems Engineer Designed, created, configured, & maintained their Webstantial product line. Installed and maintained a Red Hat Enterprise Linux host for OpenVZ Virtualization. Managed CentOS and Ubuntu virtual systems including installation and load balancing. Installed and maintained Open Source and Commercial software including Apache, Nginx, Postfix, WordPress, Sugar CRM, and many more. Created and maintained network and intrusion monitoring systems. Advised executive management of all IT matters. SEPTEMBER 2007 SEPTEMBER 2012 JUST WORKS, NASHUA, NH Proprietor Founded and brick-and-mortar retail computer company which provides web site creation and computer sales and service. Created company from its inception Designed and built all prototype and production systems Managed all day to day operations and finances Created and implemented sales and marketing plans Created and maintained company web site, email, and blog Made and took complete responsibility for all business decisions Provided Web Site development & support for customers through the Koorat brand. Completed all repairs and upgrades for customer computer systems. APRIL 2005 AUGUST 2007 DYNAMIC NETWORK SERVICES, INC., MANCHESTER, NH I.T. Forensics Analyst Monitored DynDNS customers for signs of abuse; solved cases of actual abuse, and acted as the liaison between company and legal authorities including lawyers, law enforcement, and others. Searched for, found, and terminated abusive accounts

Brian Chabot

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Investigated and reported against spam, copyright, fraud, and other crimes Answered subpoenas for records Worked with Law Enforcement Agencies to track down computer criminals on our system Resolved intellectual property issues between customers and the public Pro-actively searched out and rectified internal causes of network abuse and criminal activity Answered email complaints and tracked all cases through a web based trouble ticket system

JAN. 2000 - PRESENT DATA SQUIRE, NASHUA, NH Co-Founder and Co-Owner - Set up and administered a small, startup, Linux-based ISP, providing full web, email, dial up, and secure shell access throughout the US. Installed and configured various secure, highly reliable Linux Servers Installed, Configured, and Administered web, DNS, email, authentication, database, and anti-spam software as well as various custom BASH security scripts. Provided customer support 24/7 by email, instant messenger, and phone. Consulted with customers on Web Site design and hosting, network design FEB.. 2004 DEC. 2004 FINOWEN WIRELESS INTERNET, NASHUA AND LEBANON, NH Systems Manager Contracted to design, set up, and maintain Internet servers including email, web, webemail, security, network monitoring, groupware, Antivirus, Mailing lists, and anti-spam systems. Also to provide backup technical support, IP address allocation, network troubleshooting, and to monitor network Quality of Service. Installed and configured corporate Linux Server Installed and configured web, email, network monitoring, intranet, portal and security software Provided staff training and user support for the servers above. Performed extensive research into the best and most cost effective solutions for the client's needs. Provided detailed reports with multiple solutions and supervised their implementation. Installed, configured, and managed VPN solutions for employees and business partners. SEP. 2003 FEB. 2004 PERSEUS SOFTWARE DEVELOPMENT , BRAINTREE, MA Contract Customer Support and MIS Provided quality Customer Support over the phone and through email to end users of Perseus' Survey Solutions software and also provided internal MIS support. Provided quality end user support for Perseus' powerful survey design and analysis software. Provides technical support for server scripts on Windows, Linux and Unix. Supported Advanced Features of the software on various database servers. Wrote internal and end user documentation. Alpha and Beta tested new versions of their software. Provided support and advice to the Sales and Marketing for customer interaction JAN. 2003 AUGUST 2003 PC-ANYTHING, NASHUA, NH Technical Manager/Consultant Technical management of a small, startup IT outsourcing company. Responsible for third tier technical support of corporate clients, management of field service personnel, and business organization. Organized a Proactive team for small business IT/MIS support. Designed Best Practices for customer life cycle and conflict resolution. Advised on best software to implement to serve each customer's needs. DEC. 2000 SEP. 2002 UNIVERSAL DATA STREAM, LLC , HAVERHILL, MA Site Support Engineer - Performed all aspects of IT administration, support and engineering for numerous small companies in the greater Boston area. Supervised all aspects of these companies' LAN and WAN networks. Performed software and hardware installs and upgrades, all on multi-platform environments including Windows (NT, 2000), Solaris, Linux, and Macintosh. Provided Network and System Administration in a cross-platform environment. Designed and installed 10-node RedHat Linux cluster and 4 Sun Enterprise Servers. Provided support for Windows, Sun OS, Solaris, Linux, and MacOS X desktops and servers. Cold Called potential customers for sales. Installed and administered both automated and manual backup systems. Installed and configured ISDN, T1, and DSL routers and firewalls. Built and used test networks to check the viability of unique solutions. OCT. 1999 - NOV. 2000 ZIPLINK, LOWELL, MA

Brian Chabot

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Network Engineer (Sept. 2000 Nov. 2000) - Monitored network status and corrected network errors as they occurred. Installed filters on various RAS equipment, and maintained network reliability in a 24x7 and on-call environment. Designed and wrote procedural documentation and training materials for NOC staff. Used various network tools to provide updates and assure maximum possible network uptime. Supported a network of over 500,000 end users in two countries. Network Operations Specialist (Mar. 2000 - Sept. 2000) - Monitored network Status and dispatched the proper personnel when issues arose. Assisted in the development and roll out of the upgraded network operations center. Worked with the NOC team to design the new operations center. Provided third-shift network monitoring on site and 24/7 on call status. Reported details of network status hourly reported outages for immediate resolution. Worked with What's Up Gold, Mon, MRTG, and various custom monitoring scripts to keep constantly updated of the complete network status. Technical Support and Network Operations (Oct. 1999 - Mar. 2000) - Provided technical support for wholesale internet services. Monitored network status and dispatched the proper personnel when issues arose. Provided part time evening support to the NOC staff. Performed first and second tier technical support to wholesale customers and end users Supported other Customer Service personnel in troubleshooting network issues. Tracked down and disabled users who violated the company's terms of service. (Spammers) 1999 TIAC, BEDFORD, MA Senior Customer Service Representative - Provided quality user end technical support for all computer platforms. Provided troubleshooting for a variety of internet related problems Answered questions via email with a 15 minute guaranteed response time. Worked with junior support staff as a second tier support resource. Supported over 30,000 end users on dial up internet connections. Supervised 6 support representatives.

Education:
AS, GENERAL STUDIES DANIEL WEBSTER COLLEGE , NASHUA, NH. (Emphasis in Business Management and Aviation)

Volunteer Experience:
1986-1994 CIVIL AIR PATROL, NEW YORK WING 1983-1996 BOY SCOUTS OF AMERICA 2003-PRESENT SOCIETY FOR CREATIVE ANACHRONISM 2006-PRESENT A SACRED PLACE Excellent references are available by emailing brian@brianchabot.org

Brian Chabot

<brian@brianchabot.org>

603-728-1469