TABLE OF CONTENTS

TITLE LIST OF TABLE LIST OF FIGURES CHAPTER I INTRODUCTION AND DESIGN OF STUDY DATA ANALYSIS AND INTERPRETATION RESULTS, DISCUSSION AND CONCLUSION REFERENCES APPENDIX

PAGE .NO i ii 1-28

CHAPTER II

29-54 55-61

CHAPTER III

iii iv

i LIST OF TABLES TABLE NO 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 PARTICULARS CARRER TENURE WORKING CONDITIONS MOTIVATION IN ENVIRONMENT COOPERATION IN MGM&RI COMMENTS AND SUGGESTIONS HARMONIOUS RELATIONSHIP SENSE OF BELONGINGNESS TRAINING PROGRAMS HELPS IN JOB EFFICIENTLY IMPROVING RELATIONSHIPS AMONG EMPLOYEE COMPENSATION FOR THE WORK SALARY BY CONSIDERING RESPONSIBLITIES AT WORK JOB PERFORMANCE ARE LINKED TO REWARDS BALANCE BETWEEN STATED OBJECTIVES AND RESOURCES FRINGE BENEFITS PROVIDED SOCIAL SECURITY BENEFITS COMFORTABLE FOR THE JOB SECURED ABOUT YOUR JOB SAFETY OF WORK ENVIRONMENT OPPORTUNITY IN DEVELOPING YOUR OWN ABILITIES PAGE NO 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40

2.20 2.21 2.22 2.23

WELFARE ACTIVITIES CANTEEN FACILITY WEIGHTED AVERAGE METHOD ANALYSING OF RELATIONSHIP BETWEEN CAREER TENURE AND WORKING ENVIRONMENT

41 42 43-44 45

ii LIST OF FIGURES FIGURE NO 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20 2.21 PARTICULARS CARRER TENURE WORKING CONDITIONS MOTIVATION IN WORK ENVIRONMENT COOPERATION IN MGM&RI COMMENTS AND SUGGESTIONS HARMONIOUS RELATIONSHIPS SENSE OF BELONGINGNESS TRAINING PROGRAMS HELPS IN JOB EFFICIENTLY IMROVING RELATIONSHIPS AMONG EMLOYEE COMPENSATION FOR THE WORK SALARY BY CONSIDERING RESPONSIBLITIES AT WORK JOB PERFORMANCE ARE LINKED TO REWARDS BALANCE BETWEEN STATED OBJECTIVES AND RESOURCES FRINCE BENEFITS PROVIDED SOCIAL SECURITY BENEFITS COMFORTABLE FOR THE JOB SECURED ABOUT YOUR JOB SAFETY OF WORK ENVIRONMENT OPPORTUNITY IN DEVELOPING YOUR OWN ABILITIES WELFARE ACTIVITIES CANTEEN FACILITY PAGE NO 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42

iii A study on QUALITY OF WORK LIFE in Aviva Life Insurance, Anna Nagar. QUESTIONNAIRE PERSONAL DETAILS NAME :

DESIGNATION : QUALITY OF WORK LIFE 1. Age : 20-25 25-30 30-45 45-58

2. Gender : Male Female 3. Marital Status : Single Married Widow 4. Salary : 10000-20000 21000-30000 31000-40000 41000-50000 5. How long have you been working for Aviva Life Insurance? Less than one year

One Two years Two Five years

 Five-ten years Ten year or more 6. Are you satisfied with the working conditions provided by the Aviva Life Insurance. Strongly agree Agree Neither agree or disagree Disagree strongly disagree 7. Do the other departments in the Aviva Life Insurance cooperate with each other? Yes No 8. Do you feel free to offer comments and suggestions to the management ? Yes No 9. How far training programs helps in improving the efficiency of work ? Satisfied Highly satisfied Neither satisfied or dissatisfied Dissatisfied Highly dissatisfied

10. Do you good think there are good career prospect in your organization ? Yes No 11.Rank the following factor motivation insight (rank 1- 4).

Salary increase Promotion Motivational skill Recognition

12.The superior is helpful to you in getting the job done. Strongly Agree Agree Disagree 13.The organization is providing high quality tools and technique to perform your roles and responsibility. Storngly Agree Agree Disagree 14.The organization provides enough career direction to get the job done. Strongly Agre Agree

 Disagree 15.The organization provides an opportunity to develop your abilities. Strongly Agree Agree Disagree 16.Do you get feedback on your work. Strongly Agree Agree Disagree 17.Do you think the overall infrastructure provided by the company is satisfactory. Highly Satisfied Satisfied Dissatisfied 18.How will you rate the interpersonal relation with your superior ? Ecellent Good Fair

iv BOOKS REFERENCE Human Resource and Personnel Management William Wrether ICFAI University Press HRM Review Shye, S. (1985) Human life quality: An action system. Chapter VII (7) in S. Shye, Multiple Scaling: The Theory and Application of Partial Order Scalogram Analysis. Amsterdam: North Holland. WEBSITES: 1.en.wikipedia.org/wiki/Quality_of_working_life 2.www.mbaguys.net 3.www.chrmglobal.com/Articles/183/1/Quality-of-Work-Life.html 4.www.citehr.com ... Human Resource Management 5.www.blog.timesjobs.com Career Caf33 6.www.managementparadise.com/...f.../2032-quality-work-life.html 7.www.icmrindia.org/.../Quality%20of%20Work%20Life%20Chap18..