INSTRUCTION MANUAL

FOR

CUSTOMERS
Contents at a glance
1. About broadband service 2. Service assistance from 3. How to use ?
Connections & Installation Username and password How to Change Password? How to check the usage? What can be done with 1 GB download?

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4. Sample trouble shoot listing 5. Upcoming services

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About Broadband Service

Broadband is an always-on data connection that is able to support interactive services including Internet access and has the capability of the minimum download speed of 256 kilo bits per second (kbps) to an individual subscriber.

Features
High speed data download starting from 256 Kbps to 8 Mbps Simultaneous availability of Phone and Internet on the existing telephone line, Always on Internet. No call charges for Internet access. High on Value , Low on Cost Service Telephone will continue to work even in case of power failure at the customer end. Use now and pay later in telephone bill. It provides a means to bill based on Volume of data downloaded. Video Services in future Sharing of Broadband connection to create own Local Area Network (LAN), that is, more than one PC can be connected.

Service assistance from:

1) 2)

Call Centre No.

: 1500

JTO/SDE of the concerned telephone exchange or subdivision Phone(O): Mobile : Mail id:

3)

Customer service centre : Phone:

4) 5) 6)

NIB helpdesk Officers help Web sites

: 1957 : Phone: : www.bsnl.co.in www.keralatelecom.com

How to use?
Connections & Installation For extending the service, the telephone cable coming to the customers premises is connected to a broadband modem using a Splitter. The modem acts as an interface between the telephone cable and the computer. The Splitter is used to separate voice and data signals enabling both Voice and Internet, simultaneously, on the same telephone line. One cable out of the Splitter is connected to the telephone instrument. Your BSNL Broadband connection comes with a user account consisting of a Username and Password. This is used by the modem in establishing connection to the BSNL Broadband network. The username and password are pre-configured in the Broadband modem. When the modem is switched ON, it automatically establishes a connection to the Broadband Network. You can browse Internet using the Web browser such as Internet Explorer or Mozilla. The service can be accessed by creating a broadband dialer in the PC also. The broadband modem and the splitter shall be connected as per the figure given belowTelephone Instrument

Splitter

Telephone Line

Broadband modem

USB or LAN Connection

Username and password BSNL will activate the Broadband Service by allotting Username and password. The Password given by BSNL need be used for the first time login and thereafter Customer may change and customize his/her Password. How to Change Password? Change of Password for your username is a two steps process. 1. Change the password for your account at our Self Care Website http://www.dataone.in or http:// bbservice.bsnl.in 2. Then change the password in your Modem. For assistance contact the JTO/SDE or NIB. How to check the usage Please visit the Website http://www.dataone.in or http://bbservice.bsnl.in/ for checking the usage details. What can be done with 1 GB? One GB is 1024 Megabyte or 1073741824 bytes. You can do the following with 1 GB download limit :
1. An average web page is about 50 kilobytes in size - so you could download around 20,000 web pages for 1 gigabyte. 2. An hour of surfing the web would be around 10 megabytes (200 pages) so you could surf non-stop for about 100 hours for 1 gigabyte. 3. An hour of streamed radio would use about 15-20 megabytes. 4. An hour of streamed video uses around 100-150 megabytes. 5. Playing an online game typically uses about 10-15 megabytes per hour. 6. A super-high resolution (5-6 megapixel) digital camera JPEG picture or typical MP3 music file is about 2-3 megabytes so you could download 350500 of these images/music files for 1 gigabyte. 7. Emails are very small - so 100 emails would be just 1 megabyte - or 100,000 emails for 1 gigabyte! (of course the attachments count extra)
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Sample troubleshoot listing

Problems Possible solutions
Check the LED against ADSL in the modem. Not glowing- connectivity problem with Internet. Check the LAN LED in the modem. Not glowing- LAN connectivity problem between PC and Modem - Check the computer LAN card and other settings For assistance contact JTO/SDE or NIB.

Not able to browse Check the power LED of modem.

Using broadband dialer, not able to browse

Check the error number. 678-connectivity problem. Check the LED indications as mentioned above. 691-Authentication problem. May be wrong user name and password. Inform JTO/SDE for further help. For smooth working, please confirm that no parallel has been taken before the splitter. Switch off the modem when not in use.

Upcoming services
In addition to the Broadband Internet, BSNL is offering Wireless Broadband service (WiFi) and VPN over Broadband(VPNoBB) . In VPN over Broadband, the customer can set up a private network by taking Broadband lines in different locations anywhere in India. Separate VPN account is required for enabling the service. BSNL will soon introduce the following services. 1.Multiplay services, which include IPTV and Video on Demand. 2.Broadband through WiMAX.

Wish you a great experience with BSNL Broadband

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