Revised: March 24, 20067

Lexmark 6200 Series AIO

4411-XXX

Table of contents Start diagnostics Safety and notices Trademarks Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

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Edition: March 24, 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners. 2004 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

U.S.A. P/N: 12G9481

Japanese P/N: 12G9482

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Table of contents
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Power consumption . . . . . . Scanner specifications . . . . Control panel . . . . . . . . . . . Maintenance approach . . . . Abbreviations . . . . . . . . . . . ....... ....... ....... ....... ....... ...... ...... ...... ...... ...... ....... ....... ....... ....... ....... ...... ...... ...... ...... ...... . . . . . 1-2 . . . . . 1-2 . . . . . 1-3 . . . . . 1-9 . . . . 1-10

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . 2-1 Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Catastrophic error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Non-catastrophic error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 POST symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Carrier transport service check . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 CIS module assembly service check . . . . . . . . . . . . . . . . . . . . . 2-11 Maintenance station service check . . . . . . . . . . . . . . . . . . . . . . 2-12 Paper feed service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Power service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Scan/copy quality service check . . . . . . . . . . . . . . . . . . . . . . . . 2-17 Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Self test mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Releasing plastic latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Scanner module assembly removal . . . . . . . . . . . . . . . . . . . . . . . 4-3 Print engine removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Base assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Carrier assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

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4411-XXX System board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12 Maintenance station removal . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 PictBridge door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15 Control panels removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16 Rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16 ASF guide with spring removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-17 Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Assembly 2: Print engine, carrier, and electronics . . . . . . . . . . . . . . . . 4 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1

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Safety information
The safety of this product is based on testing and approvals of
the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.

Consignes de Scurit
La scurit de ce produit repose sur des tests et des
agrations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilit concernant la scurit en cas d'utilisation de pices de rechange non agres. Les consignes d'entretien et de rparation de ce produit s'adressent uniquement un personnel de maintenance qualifi. Le dmontage et l'entretien de ce produit pouvant prsenter certains risques lectriques, le personnel d'entretien qualifi devra prendre toutes les prcautions ncessaires.

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Norme di sicurezza
La sicurezza del prodotto si basa sui test e sull'approvazione
del progetto originale e dei componenti specifici. Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato. Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona pi elevato. Il personale di assistenza autorizzato, deve, quindi, adottare le precauzioni necessarie.

Sicherheitshinweise
Die Sicherheit dieses Produkts basiert auf Tests und
Zulassungen des ursprnglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung fr die Sicherheit bernommen. Die Wartungsinformationen fr dieses Produkt sind ausschlielich fr die Verwendung durch einen Wartungsfachmann bestimmt. W hrend des Auseinandernehmens und der Wartung des Gerts besteht ein zustzliches Risiko eines elektrischen Schlags und krperlicher Verletzung. Das zustndige Fachpersonal sollte entsprechende Vorsichtsmanahmen treffen.

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Pautas de Seguridad
La seguridad de este producto se basa en pruebas y
aprobaciones del diseo original y componentes especficos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. La informacin sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento. Existe mayor riesgo de descarga elctrica y de daos personales durante el desmontaje y la reparacin de la mquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

Informaes de Segurana
A segurana deste produto baseia-se em testes e aprovaes
do modelo original e de componentes especficos. O fabricante no responsvel pela segunrana, no caso de uso de peas de substituio no autorizadas. As informaes de segurana relativas a este produto destinam-se a profissionais destes servios e no devem ser utilizadas por outras pessoas. Risco de choques elctricos e ferimentos graves durante a desmontagem e manuteno deste produto. Os profissionais destes servios devem estar avisados deste facto e tomar os cuidados necessrios.

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Informaci de Seguretat
La seguretat d'aquest producte es basa en l'avaluaci i
aprovaci del disseny original i els components especfics. El fabricant no es fa responsable de les qestions de seguretat si s'utilitzen peces de recanvi no autoritzades. La informaci pel manteniment daquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui. El risc de xoc elctric i de danys personals pot augmentar durant el procs de desmuntatge i de servei daquest producte. El personal professional ha destar-ne assabentat i prendre les mesures convenients.

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Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters: 1. General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment are listed in this chapter, as well as general environmental and safety instructions. 2. Diagnostic information contains an error codes, error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs). 3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems. 4. Repair information provides instructions for making printer adjustments and removing and installing FRUs. 5. Connector locations uses illustrations to identify the connector locations and test points on the printer. 6. Preventive maintenance contains the lubrication specifications and recommendations to prevent problems. 7. Parts catalog contains illustrations and part numbers for individual FRUs.

Definitions
CAUTION: A caution identifies something that might cause a servicer harm. Warning: A warning identifies something that might damage the printer hardware or software. Note: A note provides additional information.

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1. General information
The Lexmark 6200 Series (4411-XXX) All-In-One features an electro-mechanical color scanner, printer, and copier that creates characters and graphics by composing programmed patterns of ink dots using a printhead and liquid ink. The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media. The printhead assembly and ink supply are combined into a single-unit print cartridge available as a customer replaceable supply item. Dual printheads provide color and true black printing without changing printheads. The number and size of inkjets or nozzles in the printhead determines the overall quality and capability of the printer. The black cartridge has a total of 640 nozzles and installs on the left. The color cartridge has a total of 480 nozzles and installs on the right. The photo cartridge has a total of 480 nozzles. The printer is capable of printing in two directions from either cartridge.

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Power consumption
Printing 14.1 Watts Idle 9.7 Watts Sleep 8.0 Watts

Scanner specifications
Scanner Type Scan Modes Flatbed, CIS True Color: 48 Bit Internal 24 Bit External Gray Mode: 16 Bit Internal 8 Bit External Text/Line Art: 1 Bit Per Pixel Scan Method Scan Area Scan Resolution One Pass Scanning 8.5 X 11.7 inches 215 X 297 mm Horizontal: 1200 dpi Vertical: 2400 dpi Interpolated: 19,200 x 19,200 Select by setting print resolution in printer driver and scan resolution in scanner setting in AIO center when operating by host based mode. Select resolution/quality from the operator panel when operating by stand-alone mode.

Resolution/Quality (Applicable when operating via standalone mode)

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Control panel

Buttons Power

Functions Powers AIO on and off. The card reader LED should be on during power up, changing to off when the card reader is accessible for memory card insertion.

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Buttons Mode

Functions Cycles the machine between the three selections: copy, scan and photo. The LCD must be updated to display the default screen for the mode selected. For copy mode, the screen contains a transparent overlay across the graphic that displays the following scrolling text: Place document on scanner and press Start to copy. The message scrolls or cycles until a button is pressed. This message returns after two minutes of inactivity.

Color Start

The Color Start buttons function is influenced by the mode selection. Pressing the Color Start button will result in output from either printer or scanner. Copy Mode: Initiates a color copy. Previous selections of Resize and Number of Copies and machine defaults such as Blank Paper Size will affect the output. Scan Mode: Initiates a color scan. Previous selections and machine defaults will affect the output. Photo Mode: Initiates a color print job if a photo card media is present and a photo has been selected. If a Digital Print Order Format (DPOF) file is detected on the photo card media, a message will be posted, and pressing the Color Start button causes the entire list of pictures on the order form to print.

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Buttons Black Start

Functions The Black Start button mirrors the Color Start. Its function is also influenced by the mode selection. The difference between the Black Start and Color Start is that the output, whether from the scanner or printer, is in grayscale instead of color. This does not imply that all other factors, such as scan resolution and shingling modes will remain constant. Copy Mode: Initiates a mono copy. Previous selections of Resize and Number of Copies, and machine defaults such as Blank Paper Size will affect the output. Scan Mode: Initiates a mono scan. Previous selections and machine defaults will affect the output. Photo Mode: Initiates a mono print job if a photo card media is present and a photo has been selected. If a Digital Print Order Format (DPOF) flag is detected on the photo card media, a message will be posted and pressing the Black Start button causes the entire list of pictures on the order form to print.

Up Arrow Down Arrow Left Arrow Right Arrow

The predominant function is to navigate menu items on the LCD. The predominant function is to manipulate menu selections on the LCD.

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Buttons Resize

Functions In Photo selection mode, this button is used to set the image size of photos. In Photo Crop mode, the button is used to change the zoom of the ROI. In Copy mode, the button serves as an enlarge/reduce function. The region of interest is a portion of a photo or an image that is identified by a green outline. For photos, it is the portion of the photo that will be displayed based on the current photo size selection. It is also used with the Resize button when cropping photos and for indicating the region to be printed. Copy Mode: Changes the zoom. Options are 50%, 100%, 200%, Custom (From 25% up to 400%. The increment is by 1%.) 2x2, 3x3, and 4x4 Posters, Fit to Page, 8.5x11 in., 8.5x14 in. A4, A5, A6, B5, L, 2L, Hagaki, 3x5 in. 3.5x5 in., 4x6 in. 5x7 in. and 8x10 in. sizes. Scan Mode: Error message displayed. Photo (Select) Mode: Changes the output image size. Options are 8.5x11 in., A4, A5, A6, L, 2L, Hagaki 2.5x3.5 in., 3.5x5 in., 4x6 in., 5x7 in., and 8x10 in. sizes. Photo (Copy) Mode: Changes the zoom of the ROI. Options are 1x, 1.5x, 2x, 2.5x, and 3x.

Number of Copies

The Number of Copies button will increment the copy count displayed on the lower left of the LCD in Copy and Photo modes. It is not active in Scan mode. Copy Mode: Increments the copy count. Scan Mode: Error message displayed. Photo Mode: Increments the copy count.

Rotate

The Rotate button will rotate the image in the LCD display by 90 CCW for each time the button is pressed. It is also used to rotate the ROI when in the Crop function of the Photo mode. Copy Mode: Rotate is not available in copy. Scan Mode: Rotate is not available in scan. Photo Mode: Rotates the image in the LCD display by 90 CCW for each time the button is pressed.

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Buttons Select

Functions The Select button allows you to choose an option from a menu. When moving through the menu items, you can scroll through settings for a menu item with the Left and Right Arrow buttons. Press the Select button to save the settings. The Select button also acknowledges errors noted by the Error LED and LCD. In the Photo mode the Select button selects images to be printed. Pressing Select when a photo is already selected deselects the photo. The Select button may be used to initiate a paper feed. This function is accomplished by pressing the Select button for more than three seconds.

Page Preview

The Page Preview button gives a preview of the eventual output as it would appear on the selected page size before it is printed or scanned. Its function is dependent upon the active AIO mode. Copy Mode: Scan to LCD function. Pressing either the Color Start or Black Start will make a copy, which will match the preview. Scan Mode: Performs a preview scan (scan to LCD) to verify the information that you wish to scan is within the scan region. Multiple previews can be made before scanning. Photo Mode: When the Preview button is pressed, the display on the LCD is updated to represent what the printed output will look like based on the current selections. Press either the Color Start or Black Start to perform the print, which will match the preview. If enough photos are selected for multiple pages of output, arrow hints and page numbers are added to allow viewing of all pages by pressing the Left or Right arrows. If this button is pressed without a card being inserted, an error message will display.

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Buttons Stop/Clear

Functions The Stop/Clear button will discontinue the current activity and return the display back one level in the menus. It terminates any active scan or print jobs, including returning the scan carriage to its home position and ejecting the unfinished printout. Photo Card Mode: Press the Stop/Clear button to deselect the preview image. Pressing the Stop/Clear button twice while viewing a photo presents a dialogue asking if you would like to cancel all photo selections, thereby deselecting all images. Pressing the Stop/ Clear button twice when one of the default mode screens is present returns all the settings to the machine default settings. A confirmation dialog will verify that you want to clear all settings.

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Buttons Menu

Functions The Menu button will access the advanced functions of the AIO. Pressing the Menu button opens a menu structure containing all settings or functions pertaining to the currently active mode. Each setting or function takes up two lines. The first line is the setting or function name. The second line is the scrollable Options List for that setting. For functions, the second line advises what button launches the function. Note the highlighted first item, which indicates that it currently has focus. You can then navigate the menu using the Up and Down buttons. Options Lists for each item are scrolled using the Left and Right buttons. Only the currently highlighted setting displays Left and Right Arrows. To select the currently displayed Setting Option, press Select. A vertical navigation position indicator is on the right side of the screen. This elevator indicator is a fixed size (does not change across varying conditions). At the top of the menu, the top arrow is grayed out, and at the bottom of the menu, the bottom arrow is grayed out. After the menu is open, press the Menu button again to exit the menu system and return the display to the current modes default display. Menu structures, when navigated with the Up and Down buttons, do not loop. When the last item in the menu is reached, further presses of the Down button are ignored. When the first item in the menu is reached, further presses of the Up button are ignored. Options Lists scrolled with the Left and Right buttons do loop. Options List arrows are never grayed out. The Menu listing for Options Lists should reflect the current selection when the Menu is opened.

Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the symptom index, service checks, and diagnostic aids to determine the symptom and repair the failure. After you complete the repair, perform tests as needed to verify the repair.

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Abbreviations
B/M CIS EOF ESD FPC FRU HVPS LCD LVPS OEM ROI V ac V dc ZIF Bill of Material Contact Image Sensor End of Form Electrostatic Discharge Flat Printhead Cable Field Replaceable Unit High Voltage Power Supply Liquid Crystal Display Low Voltage Power Supply Original Equipment Manufacturer Region of Interest Volts alternating current Volts direct current Zero Insertion Force

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2. Diagnostic information
Start
Use the error code tables, post symptom table, symptom tables, and service checks in this chapter to determine the All-In-One failure.

Power-On Self Test (POST) sequence

Press the Power button to turn the All-In-One on. 1. The Power and Copy lights turn on. 2. Lexmark appears on the LCD. 3. The Copy, Scan, and Photo Card lights go through a flashing sequence, then the Copy light stays on. 4. The carrier moves off the maintenance station and returns. 5. The scanner (CIS) moves from the home position and returns. Note: After the sequence above, the Power light, Copy light, and LCD remain on. If your All-In-One completes POST with no errors, go to the Symptom tables on page 2-7, locate the symptom and take the appropriate action. If your All-In-One does not complete POST, go to the POST symptom table on page 2-6, locate the symptom and take the appropriate action.

Diagnostic information

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Error codes
Catastrophic error
In this state, the All-In-One is in an error mode such that operation cannot continue. These errors affect the entire All-In-One. The LCD is on and operating. An error message is displayed on the LCD. The All-In-One accepts data, but discards it and does not respond.

Catastrophic error list

Code 0000 Name NVRAM R/W Description Error detected in reading or writing NVRAM Action Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Up button and Menu button simultaneously. The Self Test menu appears; select Clean NVRAM. If the error continues, replace the system board. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Up button and Menu button simultaneously. The Self Test menu appears; select Clean NVRAM. If the error continues, replace the system board.

0001

Memory Failure

Unable to initialize memory

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Code 0002

Name Hardware Failure

Description General hardware failure (unable to localize failure to a specific system)

Action Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Up button and Menu button simultaneously. The Self Test menu appears; select Clean NVRAM. If the error continues, replace the system board. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Up button and Menu button simultaneously. The Self Test menu appears; select Clean NVRAM. If the error continues, replace the system board. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Up button and Menu button simultaneously. The Self Test menu appears; select Clean NVRAM. If the error continues, replace the system board.

0003

ROM Checksum Error

Corrupted ROM

0200

Flash Programming

Unable to program flash memory

Diagnostic information

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Non-catastrophic error
In this state, an error has occurred, but the All-In-One can continue to operate. You may need to intervene using a button press, or the machine may time out and return to the Error! Reference source not found state, depending upon the error. The All-In-One will continue to accept and respond to data until its buffers are full. In general, the entire device is in the non-catastrophic error state, but only the logical device with the error changes its behavior.

Non-catastrophic error list

Code 1003 Name Paper Calibrate Failure Description Failure in initializing or calibrating DC paper feed system. Action Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, check for voltage (approximately 5 V dc) on pin 2 of J15. If okay, verify voltage at the Encoder card as well (same pin at Encoder card end). If there is no voltage at J15-pin 2, replace the system board. If there is no voltage at the Encoder card end, but okay at J15, replace the print engine. Replace the print cartridge(s). Resend the print job.

1102 1201

Incorrect Printhead Print Incomplete

Printhead ID is not valid. The print carrier stopped before all of the data was used.

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Code 1202

Name Data Error

Description Incorrect data has been sent from the host computer to the printer.

Action Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, replace USB cable. If error continues, replace the system board. Replace print cartridge(s). Replace print cartridge(s). Replace print cartridge(s).

1203

Printhead Short Printhead Programming Mono TSR Error

Short test detected short-circuit in printhead. Unable to program pseudo-random printhead ID. Problem is detected in mono TSR circuit. Cannot determine printhead temperature. Problem is detected in color TSR circuit. Cannot determine printhead temperature. Paper system control failure detected.

1204

1205

1206

Color TSR Error

Replace print cartridge(s).

1207

Paper System Error

Clear the paper path. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Up button and Menu button simultaneously. The Self Test menu appears; select Clean NVRAM. If the error continues, replace the system board.

Diagnostic information

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Code 2200

Name Scan Carrier Stall

Description The scan carrier has stalled.

Action Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If error remains, check all connections to the scanner. If connections are okay and error continues, replace the system board.

POST symptom table

Symptom No Power, Copy, or Scan lights and no motors run. Paper feed gears do not turn. Carrier does not move. Carrier slams the side frame. CIS does not move. CIS lamp does not turn on. Action Go to the Power service check on page 2-14. If okay, go to the Control panel problems on page 2-7.

Go to the Paper feed service check on page 2-13.

Go to the Carrier transport service check on page 2-10.

Go to the CIS module assembly service check on page 2-11.

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Symptom tables
Locate the symptom in the following tables and take the appropriate action.

Carrier transport problems

Symptom No carrier movement Slow carrier movement Carrier stops Carrier slams the side frame Action Go to the Carrier transport service check on page 2-10.

Maintenance station problems

Symptom Fails to cap the printheads Fails to clean the printheads Action Go to the Maintenance station service check on page 2-12.

Control panel problems

Symptom Buttons do not work. LCD does not display. Action If the LCD, buttons or lights fail, check the control panel cable connection J11 on the system board, then run the Power-On Self Test (POST) sequence on page 2-1. If the problem remains, replace the scanner assembly. Go to the Scanner module assembly removal on page 4-3. If the problem continues, replace the system board. Go to the System board removal on page 4-12.

Diagnostic information

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Printer communication problems

Symptom Not able to print Test Page Action Check the USB cable and system board cable connections. If okay, replace the system board. Go to the System board removal on page 4-12.

Scanner problems
Symptom The CIS does not move. The lamp does not come on. Scanned images are faded, or colors are dull, blurry, or fuzzy. Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven. Blank copies Action Go to the CIS module assembly service check on page 2-11. Go to the Scan/copy quality service check on page 2-17.

Paper feed problems

Symptom Fails to pick paper Picks more than one sheet of paper Picks paper but fails to feed Paper jams Paper fails to exit Noisy paper feed Envelopes fail to feed Paper skews Action Go to the Paper feed service check on page 2-13.

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Power problems
Symptom There is no power in the All-In-One; motors do not operate. Action Go to the Power service check on page 2-14.

Print quality problems

Symptom Voids in characters Light print Prints off the page Fuzzy print Carrier moves but no print Printhead dries prematurely Colors print incorrectly Vertical alignment off Action Go to the Print quality service check on page 2-15.

Ink smearing Vertical streaks on paper Print lines crowded

Go to the Paper feed service check on page 2-13.

Diagnostic information

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Service checks
Carrier transport service check
FRU 1 System Board Carrier Transport Motor Action Check the carrier transport motor connector J18 on the system board. If connected, check for approximately 30 V dc on pins 1 and 2 or at the wire connections located on the rear of the carrier transport motor. If voltage is incorrect, replace the system board. Go to the System board removal on page 4-12 . If voltage is correct, check the carrier transport motor for binds or a loose motor pulley. A noisy or chattering motor or a motor that fails to turn can be caused by: A broken circuit or short in the motor A bind in the carrier transport mechanism Disconnect the carrier transport motor cable J18 from the system board and check for 0 to 10 ohms between the two wires on the carrier transport motor. If the reading is incorrect, replace the print engine. Go to the Print engine removal on page 4-7. 2 Carrier Guide Rod Clean and lubricate the carrier guide rod. Lubricate the rod and the carrier rod bearing surfaces with grease P/N 99A0394. 3 Encoder Strip Verify that the encoder strip is installed correctly and free of grease or dirt. If the encoder strip is not installed correctly, it can cause the carrier to slam against the side frame. If the encoder strip and all connections are okay, but the carrier slams the side frame, replace the system board. Go to the System board removal on page 4-12 .

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FRU 4 Carrier Assembly

Action Check the following parts for wear or damage: Printhead cartridge latch Latch spring Carrier Printhead cables Reseat the printhead cables in the system board. If any of these parts are defective, replace the carrier assembly. Go to the Carrier assembly removal on page 4-10. Check the gold-plated contacts located on the inside (rear) of the printhead carrier for dirt, wear, and damage. Use a clean, dry cloth to clean the contacts. If the gold contacts are damaged, replace the carrier assembly. Go to the Carrier assembly removal on page 4-10. If the symptom remains, replace the system board. Go to the System board removal on page 4-12.

CIS module assembly service check

The CIS module does not move during POST. The CIS lamp does not come on when the CIS module assembly moves. FRU 1 CIS Module Assembly Action If CIS module does not move, check connector J17 on the system board. If properly connected, check for approximately 1 V dc on pins 1, 2, 3, and 4. If the voltage is incorrect, replace the system board. Go to the System board removal on page 4-12. If the lamp does not come on as the CIS module assembly is scanning or moving, check connector J16 on the system board. If connected and the lamp still does not work, replace the scanner assembly. Go to the Scanner module assembly removal on page 4-3.

Diagnostic information

2-11

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Maintenance station service check

The maintenance station has three functions: 1. Wipes (cleans) the printhead nozzle plates. 2. Provides a place for printheads to fire all nozzles, keeping them clear before printing. 3. Seals the printhead when it is not being used to prevent the nozzles from drying. FRU 1 Maintenance Station Assembly Action As the carrier moves to the left over the maintenance station, a slot on the bottom of the carrier engages a tab on the sled of the maintenance station, causing the caps to rise and seal the printheads. Carrier movement to the right uncaps the printheads. The wipers clean the printhead nozzle plates as the carrier leaves the maintenance station. The wipers clean the printhead only when the carrier is moving to the left. After the cleaning operation is complete, a tab on the maintenance station engages a tab on the carrier, causing the wipers to lower. Loose or worn wipers cause degraded print quality. Check for loose or worn wipers. Loose or worn caps cause the printhead nozzles to dry and clog. Check for loose or worn caps. If any worn or broken parts are found, replace the maintenance station. Go to the Maintenance station removal on page 4-13.

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Paper feed service check

If your All-In-One does not have paper jam problems, continue with this service check. If your All-In-One has paper jam problems, examine it for the following before you begin the service check:

Check the entire paper path for obstructions. Ensure there is not too much paper in the sheet feeder. Ensure the correct type of paper is being used. Check for static in the paper. Action A noisy or chattering motor or a motor that fails to turn can be caused by: A broken circuit or short in the motor A bind in the paper feed mechanism Disconnect paper feed motor cable J19 from the system board and check for approximately 5 ohms between the two wires on the paper feed motor. If the reading is incorrect, replace the print engine. Go to the Print engine removal on page 4-7. If the reading is correct, check for approximately 30 V dc at connector J19 on pins 1 and 2. If the voltage is incorrect, replace the system board. Go to the System board removal on page 4-12. Although the paper feeds in one direction, the paper feed motor turns in two directions. If the paper feed motor turns in one direction only, replace the system board. Go to the System board removal on page 4-12. Binds in the paper feed motor or gear train can cause intermittent false paper jam errors. Remove the paper feed motor and check the shaft for binds. Also check for a loose or worn motor gear. If defective, replace the print engine. Go to the Print engine removal on page 4-7.

FRU 1 Paper Feed Motor System Board

Automatic Sheet Feeder Assembly

Check the pick roller for wear. If pick roller wear is causing a paper feed problem, replace the print engine. Go to the Print engine removal on page 4-7.

Diagnostic information

2-13

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FRU 3 Midframe Assembly

Action Check the following for wear: Small feed rollers Large feed roller Exit roller Star rollers

If any of the rollers are worn and cause a paper feed problem, replace the print engine. Go to the Print engine removal on page 4-7. 4 End-of-Forms Flag and Spring Check for binds or damage. If defective, replace the print engine. Go to the Print engine removal on page 4-7.

Power service check

FRU 1 External Power Supply Printhead Cable Paper Feed Motor Carrier Transport Motor Control Panel Action Plug the external power supply into an electrical outlet. Check for 30 V dc. If voltage is incorrect, replace the power supply. Unplug the All-In-One. Check all connections on the system board and plug the All-In-One back in. Look for a symptom change. If the printhead cables are defective, replace the carrier assembly. Go to the Carrier assembly removal on page 4-10 . Check for broken circuits or shorts in the paper feed and carrier transport motors. If either motor is defective, replace the print engine. Go to the Print engine removal on page 4-7. If the control panel LCD, buttons or lights fail, check cable connection J11 on the system board. Then run the Power-On Self Test (POST) sequence on page 2-1. If the problem remains, replace the scanner assembly. Go to the Scanner module assembly removal on page 4-3. If the problem continues, replace the system board. Go to the System board removal on page 4-12.

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Print quality service check

FRU / Function 1 Print Cartridges Action Ensure the All-In-One contains good print cartridges. Clean the print cartridge nozzles when: Characters are not printing completely. White dashes appear in graphics or printed test. Print is smudged or too dark. Vertical, straight lines are not smooth. Color on print jobs are faded, or they differ from the colors on the screen. Cleaning the nozzles using the computer: 1. Load plain paper. 2. Open the Lexmark Solution Center. 3. From the Maintenance tab, click Clean to fix horizontal streaks. 4. Click Print. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles. 5. Print the document again to verify that print quality has improved. If the print quality has not improved, clean the print cartridge nozzles up to two more times. Cleaning the nozzles using the control panel: 1. Load plain paper. 2. Press Menu. 3. Press the Down Arrow button until you highlight Clean Cartridge. 4. Press Select. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles. 5. Print the document again to verify that print quality has improved. If the print quality has not improved, clean the print cartridge nozzles up to two more times.

Diagnostic information

2-15

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FRU / Function 2 Color print cartridge cross contamination

Action Be sure the print cartridge nozzle plate is clean. Clean with a soft cloth. If cross contamination occurs, check for: Maintenance station wiper damage. Used tape on the printhead nozzle plate. If wiper damage is found, replace the maintenance station. Go to the Maintenance station removal on page 4-13 . Note: Do not retape the printhead nozzle plate.

Maintenance Station

Intermittent nozzle failures can be caused by worn parts in the maintenance station. If worn parts are detected, replace the maintenance station. Go to the Maintenance station removal on page 4-13. Ink smudging and smearing can be caused by paper problems or problems in the paper feed area. Check for: Correct type of paper Curled or wrinkled paper Paper path obstructions Feed roller wear or looseness Worn gears or binds If the paper feed roller or gears are defective, replace the print engine. Go to the Print engine removal on page 4-7.

Paper Feed

Carrier Transport

Blurred print and voids can be caused by problems in the carrier transport area. Check the following: Carrier transport belt for wear Idler pulley parts for wear, damage, or looseness Carrier guide rod for wear or dirt. If dirty, clean and lubricate. Carrier to carrier frame engagement should be lubricated with grease P/N 99A0394. If the carrier transport belt is worn, replace the carrier assembly. Go to the Carrier assembly removal on page 4-10 . If the idler pulley parts are defective, replace the print engine. Go to the Print engine removal on page 4-7.

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FRU / Function 6 Alignment

Action Uneven vertical lines or characters not properly formed (jagged or rough) can be adjusted by performing the printhead alignment. To align the print cartridges: 1. Load plain paper. 2. Open the Lexmark Solution Center. 3. From the Maintenance tab, click Align to fix blurry edges. 4. Click Print to print an alignment page and to automatically align the cartridges. The All-In-One will prompt you to align the print cartridges when they are installed or replaced. 1. Load plain paper. 2. Install new print cartridges and close the scanner unit. 3. Press Menu. 4. Press the Down Arrow button until Align Cartridge is highlighted. 5. Press Select to print an alignment page. The print cartridges are now aligned for optimal print quality.

Scan/copy quality service check

FRU / Function 1 Scanned images are faded, or colors are dull, blurry, or fuzzy. Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven. Action Check the lighter and darker settings. 1. Load the document face down on the scanner glass. 2. Press Mode until the Copy light comes on. 3. Press Menu and the Copy menu appears. 4. Use the Down Arrow button to highlight Brightness and press Select. 5. Use the Left or Right Arrow button to lighten or darken the document. 6. Press Select to save changes. Clean the scanner glass when ink smudges, fingerprints, or dirt are apparent. Dampen a clean cloth and gently wipe the scanner glass clean. Note: Make sure all ink or corrective fluid is dry before placing the document on the scanner glass. Diagnostic information

2-17

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FRU / Function 2 Blank Copies.

Action If blank copies are found, make sure the original document is facing down on the scanner bed. Check the print cartridges to see if they need to be cleaned or replaced. Check the Copy Quality settings. 1. Load the document face down on the scanner glass. 2. Press Mode until the Copy light comes on. 3. Press Menu and the Copy menu opens with Copy Quality highlighted. 4. Use the Left or Right Arrow button to select the appropriate copy quality for the document. AutomaticThe All-In-One sets the print quality according to the paper type loaded. DraftFor a quick copy. NormalRecommended for most types of documents. PhotoBest for photos and documents with graphics. 5. Press Select to save the changes.

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3. Diagnostic aids
Self test mode
To enter the Self Test mode, press the Up Arrow and Menu simultaneously. The LCD displays the Self Test menu screen when the Self Test mode is enabled. USB serial number To view the USB serial number, press the Up Arrow and Menu buttons simultaneously and hold. Allows the USB serial number to be activated or deactivated. If the USB serial number is activated, the serial number is displayed on a message screen for five seconds. Display is then returned to the Self Test menu. LCD/LED button test Verifies the operation of the LCD, the illumination of the LEDs and the functionality of the buttons on the control panel. Media card test When selected, tests various memory cards in accordance with on screen instructions. External USB test When selected, verifies the enumeration with the device attached to the external USB port (DPS port) directly through the USB. A message is displayed reporting Success or Failure of test results. Pressing Cancel on all message screens returns the display to the Test menu. Clean (Nozzle Check) When selected, prints the Nozzle Cleaning page. Returns to the Test menu when finished. NVRAM dump Prints the contents of the flash NVRAM. Display is then returned to the Test menu. Pressing Cancel during printing stops the job, ejects paper, and the display returns to the Test menu. Clean NVRAM This function clears the non-protected area of the Flash-emulated NVRAM by restoring values to default or initializing the values to 0x00s or 0xFFs. When selected, displays a Clearing message. If the function ends successfully, a Success message is displayed. Pressing Cancel on all message screens returns the display to the Test menu.

Diagnostic aids 3-1

4411-XXX SRAM test Verifies all the address buses and data buses that connect to the SRAM area work correctly, and performs the read/ write of data to the SRAM area with all the address buses and data buses. While checking, a Testing message is displayed. After that, a Success message is displayed for three seconds, or a Failure message is displayed until the Cancel button is pressed. Media sensor test When selected, the media sensor is read for the current paper type. A message displays the paper type detected. If no paper is present, a message indicating none will be displayed. Pressing Cancel on all message screens returns the display to the Test menu. Last USB connect speed When selected, the status and/or connection speed of the USB connection is shown. Show font Displays all the characters of the font set in both white and dark gray. The Up Arrow and Down Arrow buttons allow navigation through the font set. Pressing Cancel on all message screens returns the display to the Test menu. Show strings This menu item is reserved for future use for displaying strings available in the machine.

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4411-XXX

4. Repair information
This chapter explains how to make adjustments to the printer and how to remove defective parts. Note: Read the following before handling electronic parts.

Handling ESD-sensitive parts

Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing system board:

Keep the ESD-sensitive part in its original shipping container (a special ESD bag) until you are ready to install the part into the machine. Make the fewest possible movements with your body to prevent an increase of static electricity from clothing fibers, carpets, and furniture. Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges any static electricity in your body to the machine. Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing a pluggable module, use the correct tool. Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the ESD-sensitive part for any reason, first put it into its special bag. Machine covers and metal tables are electrical grounds. They increase the risk of damage because they make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge paths without being grounded.) Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table. If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case). Be extra careful in working with ESD-sensitive parts when cold weather heating is used, because low humidity increases static electricity.

Repair information 4-1

4411-XXX

Adjustments
The user is directed in the Lexmark Solution Center to perform the printhead alignment adjustments after replacing a print cartridge.

Removal procedures
The following procedures are arranged according to the name of the printer part discussed. CAUTION: Unplug the power cord before removing any parts.

Releasing plastic latches

Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched.

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4411-XXX

Scanner module assembly removal

1. Lift and remove scanner lid. 2. Depress tab (A) and remove paper support.

3. Lift scanner assembly.

Repair information 4-3

4411-XXX 4. Depress tabs (B) on scanner support.

5. Depress two latches (C) and lift scanner lid.

4-4 Service Manual

4411-XXX 6. Remove three screws (D) from the midframe cover.

Repair information 4-5

4411-XXX 7. Release tab (E) and lift cover.

8. Unplug all cables from system board. 9. Lift and remove scanner assembly.

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4411-XXX

Print engine removal

1. Remove scanner assembly. 2. Remove eight screws (A).

Repair information 4-7

4411-XXX 3. Lift and remove small exit roller assembly (B).

4. Depress tab (C) on small feed roller.

4-8 Service Manual

4411-XXX 5. Depress tabs (D) and loosen back cover.

6. Lift and remove print engine.

Base assembly removal

1. Remove scanner assembly. 2. Remove print engine. 3. Remove base assembly.

Repair information 4-9

4411-XXX

Carrier assembly removal

1. Remove scanner assembly. 2. Remove print engine. 3. Disconnect carrier cables from system board.

4. Remove carrier shaft retainer clips (A). 5. Remove carrier shaft from left side.

4-10 Service Manual

4411-XXX 6. Disconnect encoder strip (B).

7. Depress carrier belt tensioner (C) and remove belt (D).

8. Lift and remove carrier.

Repair information 4-11

4411-XXX

System board removal

1. Remove scanner assembly. 2. Remove print engine. 3. Disconnect all cables. 4. Remove three screws (A). 5. Remove system board. Warning: When removing the system board, be careful not to damage the end-of-forms flag (B).

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Maintenance station removal

1. Remove scanner assembly. 2. Remove print engine. 3. Depress three clips (A).

Repair information 4-13

4411-XXX 4. Slide forward and down to remove.

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4411-XXX

PictBridge door removal

1. Depress tab (A).

2. Lift and remove.

Repair information 4-15

4411-XXX

Control panels removal

1. Lift and remove.

Rear cover removal

1. Remove scanner assembly. 2. Depress four clips (A).

3. Remove rear cover.

4-16 Service Manual

4411-XXX

ASF guide with spring removal

1. Flex ASF guide and remove tab (A) from hole.

2. Remove guide and spring.

Repair information 4-17

4411-XXX 3. When reinstalling, ensure the spring goes back into hole (B).

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5. Connector locations
Units J1 J2 J3 J6 J7 J8 J9 J11 J12 J15 J16 J17 J18 J19 PS1 S1 Description Media Sensor USB Carrier Card Reader Carrier Carrier Card Reader Control Panel Card Reader Paper Feed Encoder Dial CIS Scanner Motor Transport Carrier Motor Paper Feed Motor EOF Cartridge Door Access Sensor Pins 1,2,3,4 1 Volt Pins 1 & 2 30 Volts Pins 1 & 2 30 Volts Pin 2 9 Volts Approximate voltage

Connector locations 5-1

4411-XXX

5-2 Service Manual

4411-XXX

6. Preventive maintenance
This chapter contains the lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance.

Lubrication specifications
Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease P/N 99A0394 to lubricate the following:

All gear mounting studs. The left and right ends of the large feed roller at the side frames. The carrier to carrier frame engagement. The carrier guide rod, and carrier guide rod bearings.

Warning: Keep grease from coming into contact with any electrical components, as this may cause printer damage or failure. Do not lubricate the scanner rod or bearing after replacing.

Preventive maintenance 6-1

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6-2 Service Manual

4411-XXX

7. Parts catalog
How to use this parts catalog

SIMILAR ASSEMBLIES: If two assemblies contain a majority of

identical parts, they are shown on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description. NS: (Not Shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the illustration. PP: in the parts description column indicates the part is available in the listed parts packet. NA: Not available as a FRU.

Parts catalog 7-1

4411-XXX

Assembly 1: Covers

7-2 Service Manual

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Assembly 1: Covers
AsmIndex 1-1 2 3 3 4 4 5 6 7 8 9 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 NS NS NS Part Number 56P2612 56P2772 56P2613 56P3809 56P2746 56P3810 56P2614 56P2615 56P2796 56P2616 56P2747 56P2620 56P2619 56P2621 56P2622 56P2623 56P2624 56P2625 56P2626 56P2627 56P2604 56P2605 56P2606 56P2607 56P2608 56P2609 56P2795 7373897 7373935 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description Support, paper (K01, K02) Guide, ASF with spring (K01, K02) Control panel scanner assembly (K01) Control panel scanner assembly (K02) Cover, rear (K01) Cover, rear (K02) Support, scanner (K01, K02) Base assembly (K01, K02) Pad, ink (K01, K02) Cover, midframe (K01, K02) Door, card reader access (K01, K02) Cover, control panel US English (K01, K02) Cover, control panel Dutch (K02) Cover, control panel French (K02) Cover, control panel German (K02) Cover, control panel Greek (K02) Cover, control panel Italian (K02) Cover, control panel Japanese (K02) Cover, control panel Korean (K02) Cover, control panel Polish (K02) Cover, control panel Port/Braz (K02) Cover, control panel S. Chinese (K02) Cover, control panel Spanish (K02) Cover, control panel T/Chinese (K02) Cover, control panel Euro Port (K02) Cover, control panel Russian (K02) Badge, P6250 model number (K01,K02) Plain package B/M includes: carton, cushion set, and sealing tape USA (K01) Plain package B/M includes: carton, cushion set, and sealing tape EMEA/APG (K02)

Parts catalog 7-3

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Assembly 2: Print engine, carrier, and electronics

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Assembly 2: Print engine, carrier, and electronics

AsmIndex 2-1 2 3 4 5 NS NS NS NS NS NS NS NS NS NS NS NS NS NS Part Number 56P2610 21G0175 13D0400 56P2611 56P2617 13D0401 13D0402 13D0403 56P1040 21B0101 21B0102 21B0103 21B0104 21B0105 21B0106 21B0107 21B0108 21B0109 56P2565 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description Board, system (K01, K02) Printing engine (K01, K02) Power supply (LV) 120 V (K01, K02) Carrier w/cable assembly (K01, K02) Maintenance station assembly (K01, K02) Power supply (HV) 220 V (K01, K02) Power supply Japan 100 V (K02) Power supply (LV) LAD 100 V (K01, K02) Cord, line Brazil (K02) Cord, line UK/Ireland/Hong Kong (K02) Cord, line Germany/Israel/Russia/Poland/ Spain/Chile/Asia (K02) Cord, line Argentina (K02) Cord, line Australia (K02) Cord, line South Africa (K02) Cord, line Peru (only) (K02) Cord, line China (K02) Cord, line Korea (K02) Cord, line India (K02) Cord, line Japan (K02)

Parts catalog 7-5

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Index
A
abbreviations 1-10 adjustments 2-17, 4-2 POST symptom tables 2-6 power consumption 1-2 preventive maintenance 6-1 print quality 2-9

C
carrier transport 2-16 cartridge 1-1 CIS module assembly 2-11 connector locations 5-1 control panel 1-3

R
removals ASF guide with spring 4-17 base assembly 4-9 carrier assembly 4-10 control panels 4-16 maintenance station 4-13 pictbridge door 4-15 print engine 4-7 rear cover 4-16 scanner module assembly 4-3 system board 4-12 repair information 4-1

D
diagnostic aids 3-1 diagnostic information 2-1

E
error codes catastrophic error 2-2 non-catastrophic error 2-4 ESD-sensitive parts 4-1

S
safety information v scanner assembly 2-18 scanner specifications 1-2 self test mode 3-1 service checks carrier transport 2-10 CIS module assembly 2-11 maintenance station 2-12 paper feed 2-13 power 2-14 print quality 2-15 scan/copy quality 2-17 system board 2-10 start 2-1 symptom tables 2-7 carrier transport problems 2-7 control panel problems 2-7 maintenance station problems 2-7 paper feed problems 2-8 power problems 2-9 print quality problems 2-9 printer communication problems 2-8

G
general information 1-1

L
lubrication specifications 6-1

M
maintenance approach 1-9

P
paper feed 2-16 paper feed motor 2-13 paper jam 2-8 parts catalog carrier 7-4 covers 7-2 electronics 7-4 print engine 7-4 plastic latches 4-2 POST sequence 2-1

Index X-1

4411-00X
scanner problems 2-8

T
table of contents 1-iii

Part Numbers
13D0400 13D0401 13D0402 13D0403 21G0175 56P1040 56P2565 56P2604 56P2605 56P2606 56P2607 56P2608 56P2609 56P2610 56P2611 56P2612 56P2613 56P2614 56P2615 56P2616 56P2617 56P2619 56P2620 56P2621 56P2622 56P2623 56P2624 56P2625 56P2626 56P2627 56P2746 56P2747 56P2772 56P2795 56P2796 7373897 7373935 7-5 7-5 7-5 7-5 7-5 7-5 7-5 7-3 7-3 7-3 7-3 7-3 7-3 7-5 7-5 7-3 7-3 7-3 7-3 7-3 7-5 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3

X-2 Service Manual