3G NETWORK MONITORING USING OSS Introduction This document helps you understand how to monitor the 3G Network using

OSS and FACTS. After reading this document, you should be able to monitor and escalate any major issues in the network, and solve some small issues. Contents: 1. How to check RNC Alarms in OSS 2. How to interpret the alarms 3. How to access RNC Documentation through OSS 4. How to access RNC through OSS 5. How to check Alarms Directly from the RNC itself 6. How to check Alarm logs in RNC 7. How to access a Node B through OSS 8. How to Reset a Node B

9. How to solve FCU/RRU issues after a Node B reset 10. How to check E1s status 11. How to lock/unlock as site/cell 12. How to check Cell Availability and other KPI in FACTS

A. How to Check RNC Alarms in OSS? 1. Right Click in OSS Background 2. Select Alarm, View Alarm, Alarm List Viewer

3. Expand mtnrwcom1 4. Select RNC, right click, view alarms

B. How to interpret the alarms

1.

A critical Alarm and Heartbeat failure, means that the node under ManagedElement is down.

Note: 1. This alarm can occur due to O&M Link which is down, and therefore there is disconnection between OSS and the Node. It is better to open OSS Common Explorer and node Element manager and check alarm from the node itself to confirm that it is down. If you have this alarm on RNC under ManagedElement, and you cannot open RNC Element Manager, then this is an emergency issue because the whole network is down, but it doesnt occur often. 2. The letter C on left of the alarm means that the alarm is cleared. 3. A UtranCell_ServiceUnavailable Alarm and RNC under ManagedElement, means that the cell related to that alarm is down. For other alarms interpretation and more knowledge on RNC, please use OSS documentation to get more details as follows:

C. How to access RNC Documentation through OSS 1. Right click in OSS background and select Documentation, AXE Library Explorer

2. Click on Start Web Browser

3. Select RNC P6.1.4

4. Click on continue

5. Copy the alarm and paste in Search Document, and click search

Note: You can also call RNC Engineer for alarm interpretation

D. How to Access RNC through OSS? 1. Right click in OSS background and select OSS Network Explorer as shown below

2.

Right click on RNC, and select Element Manager as shown below

3. Now RNC (IP: 10.150.36.17) Element Manager is open

E. How to check Alarms Directly from the RNC itself From RNC Element Manager click on Alarm, and then Alarm List as shown below

Here we have zero Alarms

F. How to check Alarm logs in RNC In RNC Element Manager click on alarm, and then click alarm log

G. How to Access a Node B through OSS? 1) Expand RNC as below to see the list of sites

2) Right Click the Site ID as shown below, and open Element Manager

3) Check Alarms in Node B (Supervision Alarm List)

H. How to Reset the RBS Right click on RBS ID and select Restart

Choose a Warm Restart:

Note: A warm restart is better as it doesnt affect much the traffic!

I.

How to solve FCU/RRU issues after a Node B reset

After Resetting a Node B, sometimes you have Fan Control Unit Failure! Lock, Restart, and Unlock the FCU as shown below.

When only 1 or 2 cells are Disabled, either after a Node B reset or not, most of the time restarting the RRUs of those Cells will help:

I.

Lock it (for e.g Sector 1)

II.

Restart it

III.

Unlock it

J.

How to check if transmission is up (E1s)?

I. II. III. IV.

Open RBS Element manager Select Equipment Expand Subrack Select CBU, all 4xE1s should be Enabled.

K. How to lock/unlock a site/cell a) Right click on site ID, select lock

b) Right click on site ID and select unlock, to unlock the site

How to lock/unlock a cell 1. Select a cell to be locked , and right click on it, and select lock 2. Select a cell to be unlocked , and right click on it, and select unlock

L. How to check Cell Availability and/or other KPIs in FACTS

How to check Cell Availability (and other KPIs) in FACTS: 1. You must have logins to FACTS 2. Access: http://10.150.11.55/facts/

3. Once you have logged in expand WCDMA, layer, and click on History

4. Under Vendor, select Ericsson_WCDMA 5. Under Tree, Expand RNC and Select RNC

6. Select interval of period you want to know KPIs (Start Date End date), and click submit