6/11/13

Moxie Software(TM) Customer Spaces Channels Customer Client

2:43:08 PM 2:43:13 PM 2:43:13 PM 2:43:29 PM

John System System

Initial Question/Comment: . You are now being connected to an agent. Thank you for using Dell Chat Connected with Sneha_Lingala

Welcome to Dell Chat Sales and Finance, This is Sneha, your Dell Sales Sneha_Lingala Advisor. My email address is Sneha_Lingala@Dell.com. Hope you are doing well ! There are a few instances where chats get disconnected (we don't disconnect you on purpose),just in case this happens can I have your Sneha_Lingala contact number to get back to you or alternatively please email me or come back on chat with my name. Sneha_Lingala Hello John Hello, I am chatting here regarding the Alienware laptops.

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Sneha_Lingala I will be more than glad to assist you with this. John Now that the new models have been released. How long will the old models remain available? The new 17" doesn't have many configuration options. Will that change in the near future?

Sneha_Lingala The old models will remain untill the stock lasts John

Sneha_Lingala The new models have been launched now Sneha_Lingala We do not have an update on that John John Why are the starting prices considerably higher than the starting prices of m17x r4? new 17 vs old m17x r4

Sneha_Lingala please allow me a minute Sneha_Lingala The latest one's come with the faster 4th generation processors Sneha_Lingala which consumes less power and good in terms of Audio and Video Sneha_Lingala They are also very good in terms of gamig John John Naturally each year the chips get faster, but does not mean the prices get higher. The starting prices should be the same every year. New products are meants to come out each year.

Sneha_Lingala There is not much increase in terms of the price Sneha_Lingala since you are very much interested in the laptop Sneha_Lingala we can call you and discuss the best possible deal for you over the phone Sneha_Lingala May i have your telephone number so that i can arrange a call from Dell ? John Starting price of m17x r4 is 1099 and new 17 starting price is 1799 Unacceptable. Give me an idea how much discount you can offer before I give you my number. I will check for the best possible price / deal and update the details to you by e mail I am not talking about other m17x versions. I am talking about m17x r4 vs 2013 Alienware 17. Sneha_Lingala We do have other cheaper versions of the M 17 X laptops John Sneha_Lingala

Sneha_Lingala or discuss over the phone John John John Sneha_Lingala

I prefer emai: observerjlin@harvard.edu

http://configure.euro.dell.com/dellstore/config.aspx? c=uk&CS=ukdhs1&l=en&OC=N00AW701 If I am satisfied with the starting price of the 2013 Alienware 17 then I'll talk to you over the phone.

Sneha_Lingala Please check this web site for the cheaper M 17 X laptop John

Sneha_Lingala sure
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2:55:50 PM 2:56:00 PM 2:56:06 PM 2:56:20 PM 2:56:35 PM 2:56:50 PM

Sneha_Lingala I will send the offer details to you by email shortly Sneha_Lingala please reply back to the e mail with the contact details John The starting price of the link you gave is indeed cheaper however the option of gtx780m is gone.

Sneha_Lingala and we will call you and complete the order for you over the phone Sneha_Lingala yes, we do not have them in stock Sneha_Lingala but you can order the laptop with this Graphics card very soon And it won't let me choose 770m either due to compatibility errors: Compatibility Instructions Errors: The selection - Alienware 180W AC Adapter is incompatible with Video Card Options you have selected are not available at this time. Please change your selections. I see. The starting price of the new 17 1298.99. That's 199.99 more than the m17x r4. Now would you be able to use your power to lower starting price the new AW 17 ? discounts etc?

2:57:41 PM

John

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Sneha_Lingala yes the option is not available as we do not have them in stock John Sneha_Lingala and you can order one very soon John John

Sneha_Lingala i will send you an e mail with the new price now Sneha_Lingala Please check and get back to me if you wish to go ahead with the order John John John John John John Checking email now. Not yet. Sneha_Lingala Please check if you have recieved my e mail

ObserverJLin@harvard.edu
I'm pressing F5 and it's still not here. You sure you got the email correct? I just sent myself an email to test and it arrived the instant.

Sneha_Lingala should be there with you any moment

Sneha_Lingala yes Sneha_Lingala ok Sneha_Lingala you might have recieved my e mail now John Yes. Is it okay for me to discus the prices from the email here? Sneha_Lingala sure Sneha_Lingala please reply back to my e mails Sneha_Lingala and i will get back to you John But not on here correct? Sneha_Lingala we can discuss on the chat as well John Sneha_Lingala It's up to you John Right. Here is more convenient as it's real time. To confirm. The 2013 Alienware 17" is the absolute base model with everything at it's lowest spec configuration at a final price of 1189.47? Sneha_Lingala alright John

Sneha_Lingala yes Sneha_Lingala That's the one John John I am more satisfied with that base price. But didn't Dell use to do the 10% coupon instead of the 7% you gave me? I see. And 7% is the current max? Now, please send me an update price with the following spec adjustment. 1) From the current GTX 765M to GTX 780m. 2) From the current 1600x900
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Sneha_Lingala The promotional offers keep changing John Sneha_Lingala yes John

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screen to the 1920x1080 screen (NOT 3D). 3:16:43 PM 3:16:50 PM 3:17:02 PM 3:17:11 PM 3:17:26 PM 3:17:52 PM 3:18:31 PM 3:18:40 PM 3:19:11 PM 3:20:47 PM 3:21:03 PM 3:21:24 PM 3:22:26 PM 3:22:41 PM 3:24:36 PM 3:24:49 PM 3:24:58 PM 3:25:21 PM 3:25:31 PM 3:27:30 PM 3:27:51 PM 3:28:06 PM 3:28:13 PM 3:28:26 PM 3:29:08 PM 3:29:31 PM 3:30:39 PM 3:30:53 PM 3:31:26 PM 3:32:28 PM 3:32:51 PM 3:33:01 PM 3:33:30 PM 3:34:21 PM 3:35:01 PM 3:35:21 PM 3:36:23 PM 3:36:32 PM 3:36:51 PM 3:36:51 PM Sneha_Lingala We have GTX GTX 770M John John If I am not mistaken I believe changing from GTX 765m to GTX 780M would also require a Power Supply upgrade from 180W to 240W. I insist GTX 780M.

Sneha_Lingala Yes you are correct Sneha_Lingala I am afraid we do not have GTX 780m John John John John John Would the higher Power Supply 240W incur me extra charge over the 180W? Well do you have the pricing of the GTX 780M? I don't follow. Surely Alienware UK will eventually have to do GTX 780M. In a matter of days if not weeks. Why should UK settle for second best? Sneha_Lingala absolutely yes Sneha_Lingala We are not doing GTX 780m

Sneha_Lingala The product is not launched online Sneha_Lingala I would recommend you to wait till tomorrow for the updat e John John John Right. In the mean time please send me two emails with the updated price for the following updated configuration. Email 1: From the current 1600x900 screen to the 1920x1080 screen (NOT 3D). Email 2: 1) From the current GTX 765M to GTX 770m. 2) From the current 1600x900 screen to the 1920x1080 screen (NOT 3D).

Sneha_Lingala Sure Sneha_Lingala May I also have your contact number so that I can call you John Not yet. Not until I am satisfied with price. And eventually updated price of GTX 780M + 1080p screen (Not 3d). I would be more than happy to save you as my 1 to 1 sales person.

Sneha_Lingala Ok Sneha_Lingala I will send you emails in sometime John John Thank you. Could you be more specific on the time you are going to send the email? Sneha_Lingala Is there anything else I may assist you with today? Sneha_Lingala In 30 minutes Sneha_Lingala observerjlin@harvard.edu Sneha_Lingala I confirm your email address I see. Any particular reason why it would take that long compared to the John initial email you sent? Yes my email is ObserverJLin@harvard.edu John Also at the end of your initial email is a UK phone number: 01344-378887. Is this your direct line?

Sneha_Lingala Yes Sneha_Lingala And my extension is 3406120 John John I see. And in case I need to call how would you know how to pull up my configuration? I don't see any reference number available.

Sneha_Lingala There seems to be some problem online configuring the machine Sneha_Lingala I will make the quote and email you tomorrow Sneha_Lingala Once the product is launched online tomorrow we will be able to John Okay. I will be expecting it. And when GTX 780M is available from the UK website I will contact you again for another updated price.

Sneha_Lingala Sure I will be your single point of contact , Please come back online for assistance Sneha_Lingala with my name in the subject line or send me an e-mail on sneha_lingala@dell.com. Thank you for choosing Dell!
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3:37:34 PM 3:37:38 PM

John System

Yes I will. Thank you for your time and information. Good day. The session has ended!

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