Brochure

(MMH) in Asia
Master of Management in Hospitality (MMH) in Asia
Class of 2013 Resume Book

www.cornellmmh.asia
Message From the Dean

The hospitality and tourism industry continues to grow throughout Asia and being trained effectively and keeping up with the latest in the industry are essential for progress and success for any practitioner. This is where the Cornell-Nanyang Institute of Hospitality Management, Singapore, plays a significant role in delivering focussed industry-relevant education for managers in the hospitality and tourism sector in Asia. We draw on decades of experience and expertise in hospitality and tourism education at Cornell Universitys School of Hotel Administration, Ithaca, United States of America, and the Nanyang Business School, Nanyang Technological University, Singapore.
Dr. Russell Arthur Smith

Interim Dean
Working closely with dedicated faculty members and a vast network of industry leaders and alumni, the Cornell-Nanyang Institute of Hospitality Management is a leader in hospitality and tourism education and offers invaluable and useful insights for those keen on embarking and growing in the development of the hospitality and tourism industry in Asia. Cornells MMH program in Asia is committed to work closely with employers and friends in the industry throughout the region to meet their talent needs. I hope you will find our graduates to be well developed not only in service-oriented and people skills, but also possess advanced business and analytical capabilities that are essential to future leadership positions. Our graduates are positive, motivated, and have exceptional communication and soft skills. They are diverse in background and have an average 6 years of relevant professional experiences. Our concentrations, operations and revenue management, marketing and branding, and real estate finance and investments, combine prior relevant experiences with specialized education to offer highly-focused talents to employers. As an exclusive program, we provide tailored career support services to our graduates and friends in the business community. Employers with specific talent needs are matched with candidates of suitable skill sets and experiences to facilitate an effective recruitment process. It gives me great pleasure and pride to present our Master of Management in Hospitality (Asia) Class of 2013 to you via this resume book. Please contact our career support email if you would like further information on our graduates and this program.
Recruiting from Cornell Universitys Master of Management in Hospitality (MMH) in Asia

Our School
The School of Hotel Administration at Cornell University is a specialized business school for hospitality management founded in 1922. The Nanyang Business School is a leader in graduate Asian business education. Among the worlds premier business educators in the hospitality industry, the two schools offer prestigious education, extensive Asian industry networks and relevant management expertise with diverse concentrations.
Our MMH Career Support

From the time our students arrive for their MMH in Asia program, we provide a wide range of career support including the career assessment workshop, resume writing, as well as career counseling and coaching sessions.We conduct a series of industry roundtables where industry leaders are invited to discuss current issues focusing on the Marketing, Operations, Revenue Management and Real Estate sectors respectively. An Industry and Career Trek to Hong Kong and Macau is organized to visit best-practice hospitality, real estate, and lifestyle organizations in May/June. The internship experience from January through February is an integral part of the MMH program. Functional areas and organizations that our graduates have interned with include Marketing for Expedia Asia Pacific (Hong Kong), Brand Marketing for Banyan Tree Hotels and Resorts (Singapore, China and Indonesia), Human Resources for Starwood Asia Pacific (Singapore), Revenue Management and Development for IHG (China) and Marina Bay Sands, Operations for Fairmont Hotels & Resorts (Singapore), Operations and Strategic Planning for The Ascott Limited(Singapore), and Real Estate Development and Marketing for HVS (Singapore), Development at Pan Pacific Hotel Group (Singapore), just to name a few.
Our Program
One-year full-time program in Singapore and Ithaca, NY in the USA First-class education and management skills training by Cornell and Nanyang faculty Joint degree with Nanyang Business School to deliver relevance in and connection to Asia Concentrations designed for hospitality, service, and real estate finance & investment careers Internships in Asia provide career-oriented training and cultivate industry-specific experiences Industry-focused events and professional development programs to provide relevant career exposure and connections throughout the region
Our Graduates
The MMH graduates are distinguished by their maturity, academic achievements, professional experiences, and outstanding potential. They are accomplished young professionals who are dedicated to contributing and making a difference to businesses and organizations in Asia.
Our Program Calendar

Orientation & Program starts in Singapore Summer 1(a) Semester including Industry Roundtables and Career Trek Jul-Dec Summer 1(b) and Fall Semesters in Ithaca, NY Jan-Feb Internships in Asia Mar-May Spring Semester in Singapore Jun MMH students are available for full-time employment from early June May May-Jun
Areas of Concentration
Marketing Management - prepares students for careers in marketing and branding in the hospitality business. Graduates understand and learn to apply marketing and branding methodologies as well as up-to-date marketing trends in dynamic markets throughout Asia. Operations & Revenue Management - designed with two specializations in mind: Operations (hotel, food service, casino, and spa) and Revenue Management and Pricing for single, multiple, and regional establishments. Real Estate Finance & Investments - prepares students with the knowledge and skills for real estate related careers, such as asset management, financial analysis, appraisals/valuations, property development, investments and related consultancies. Self-Directed - enhances flexibility through selection of a wider range of electives, with faculty advice, to leverage students prior education and experiences to develop specialized career paths.
Contacting our MMH Career Support for Graduate Recruitment

The resumes are presented according to the MMH graduates areas of concentration and by their last names. Information in all resumes is prepared and provided by graduates. Career Supports editing is limited to formatting and presentation only. If you would like more information on our graduates and our program, please contact our career support at: Email: mmh-careers@ntu.edu.sg Companies are invited to conduct career recruitment talks with our MMH students either in May / June or the following March to May. Please contact our career support email for details.
CORNELL MMH (ASIA)
EMPLOYMENT HIGHLIGHTS
Employment Highlights
16.7% Sales & Marketing
Cornell Advantage | Asia Experience
Class of 2012 By Function
MMH in Asia graduates secure jobs in a variety of functions, reflecting the versatility of the MMH Program.
Class of 2013 Concentrations Selected

41.7% Operations 16.7% Consulting 8% Operations & Revenue Management
8.2% General Management 8.3% Taiwan
16.7% Finance
8% Marketing
By Location
Majority of our graduates pursue their careers in Asia after graduation, where growth is the strongest.
46% Self-Directed 8.3% Thailand 38% Real Estate Finance & Investments
25% China
16.7% USA
16.7% Singapore 8.3% India 8.3% South Korea
8.3% Malaysia
Companies that have interviewed and recruited our students for Internships and Full-time positions
Carlson Hotels Worldwide Deloitte Consulting Asset Management Expedia Fairmont Five Star Partners Four Seasons Hotel Halekulani Hanwha Hotels & Resorts Horwath HTL Hyatt International InterContinental Hotels Group LVMH Mario Batali Group Marriott Hotels & Resorts Mira Group Pan Pacific Hotel Group RECAP Investments Singapore Airlines Sino Group of Hotels Starwood Hotels & Resorts Taj Lands End Venetian Macau VFS Global Services Tiffany & Company
Class of 2012 Internship by location

100% of our MMH in Asia students have secured internships, of which approximately 50% received multiple offers.Internship areas include revenue management, real estate consulting, hotel management, luxury marketing, F&B concept development, branding and design,etc.
15% China
15% Hong Kong
10% South Korea
35% Singapore
10% Thailand 5% Indonesia
10% United States
CORNELL MMH (ASIA)
MARKETING MANAGEMENT
Michael Brandes
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Marketing Management George Washington University Bachelor of Arts (BA) International Aairs Latin Honors: Magna Cum Laude USA / Singapore INTERESTS USA To begin a rewarding career building brands within the elds of hospitality, food & beverage. LANGUAGES English (Native), German (Fluent), French (Basic Conversational), Mandarin (Rudimentary)
EXPERIENCE AND SKILLS Procient in Microsoft Word, Excel & PowerPoint Skiing, hiking, mountain climbing, travel, food & beverages
2002 2006
PROFESSIONAL EXPERIENCE 2008 2012 Imperial Brands, Inc. USA Vice President National Accounts Built and managed commercial relationships with major national grocery retailers, hotel chains and restaurant operators. Major brands sold included Sobieski Vodka and Marie Brizard Liqueurs. Achieved national or regional distribution for Sobieski Vodka in several major grocery, hotel & restaurant chains, greatly impacting brand sales and availability throughout the United States. Successfully secured on-base distribution of Sobieski Vodka in the United States Navy, both within the continental US as well as at overseas naval installations. Developed on and o-premise pricing/promotional strategies tailored to customers needs. Imperial Brands, Inc. (Gourmet & Specialty Division) USA Sales Manager Private Label & Contract Bottling Services Led eorts to reorganize and expand the companys existing customer base for contract bottling and proprietary brand development services. Updated & renegotiated production agreements with customers, signicantly increasing the protability of the Private Label & Contract Bottling division. Consulted contract bottling customers on matters relating to production, raw materials sourcing, distribution and regulatory compliance. Worked closely with manufacturing and purchasing teams to achieve divisional protability targets. E & J Gallo Winery USA Regional Sales Manager Managed regional sales for E&J Gallos wine & spirits portfolio in Southwestern Florida. Merchandised products for sale on the shelf or in display format, and organized in-store wine tastings. Consulted store managers and consumers on wine assortment and purchasing. Participated in E&J Gallos comprehensive training program focused on sales and ne wine education.
2007 2008
2007
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For further information on the above student, please contact our office at mmh-careers@ntu.edu.sg
Winnie Liu
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Marketing Management National Taipei University (NTPU) Bachelor of Business Administration USA / Singapore To pursue a marketing career in hospitality in the Asia-Pacic region. LANGUAGES Chinese and Taiwanese (Native), English (Fluent), Korean (Intermediate), Japanese (Basic)
EXPERIENCE AND SKILLS Abacus System: Basic Microsoft Certied Application Specialist (Words, Excel, PowerPoint and Access) INTERESTS Taiwan Volleyball, travel, swim, piano
2006 2010
PROFESSIONAL EXPERIENCE Feb 12 May 12 Creative Yoko Co., Ltd. Taiwan Salesperson (Contract) Forecasted and selected high demand products using Point Of Sale system, and marketed the products through promotional display. Scheduled inventory; corresponded with headquarter in Japan and executed new policies from headquarter; delivered messages between the department store and headquarter. Sold quality wooden toys; managed customer relationships; handled customer complaints. Grand Hyatt Taipei Hotel Banquet Waitress Assisted in banquet logistics for large scale events such as conventions. Greeted and introduced menu to customers; served food and cleaned banquet rooms. Learned the operational ow of banquet, including venue set-up. Taiwan
Mar 11 Jun 11
Jul 10 Dec 10
Lion Travel Co., Ltd. Taiwan Customer Service Specialist Booked airline tickets and reserved hotels for clients using Abacus system; introduced and sold travel products to customers; provided travel information and planned trips for clients; dealt with on-line booking and phone reservations. Managed customer relationships; solved emergency situations such as missing connecting ights; handled customer complaints and resolved to their satisfaction; investigated requirements of new market segments; assisted to arrange promotional strategies for new products. GIS International Convention Group Taiwan Receptionist (Part-time) Ensured smooth progression of events by providing technical and administrative support. Acted as the bridge for communications between the Taipei City Government and exhibitors in Taipei International Travel Fair. Greeted participants and helped them register in an ecient, professional and courteous manner.
Oct 09 Jan 10
www.cornellmmh.asia
CORNELL MMH (ASIA)
OPERATIONS & REVENUE MANAGEMENT
H. Vincent C. Tolentino
OBJECTIVE EDUCATION 2012 Present To develop a successful revenue management career through experience in a reputable multinational hospitality company premised on innovative practices and merit Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Operations and Revenue Management Chinese University of Hong Kong Diploma, Putonghua (Mandarin) As A Foreign/Second Language (Distinction) The George Washington University Master of Public Health Epidemiology Concentration The George Washington University Bachelor of Science Exercise Science USA / Singapore Eectively engaged with diverse stakeholder groups from technical, non-technical, and senior level management Demonstrated exibility, eectiveness, and eciency through engagements with dierent organizations and cultures with 100% travel across the U.S. and Puerto Rico with remote work arrangements at client request Projects included: - Project at a regional U.S. health plan for the delivery of a web-based application to receive, review, remediate, and submit membership les from trading partners. Worked with a team of developers, change management, and stakeholders from various departments. Wrote business requirements and specications documentation. Facilitated development and testing from unit to user acceptance. - Project at a leading national U.S. behavioural managed care organisation for the delivery of automated import processes for electronic claim status responses and accompanying reports. Worked with the stakeholder and developer remotely. Wrote business design documentation, performed project management including the management of development and testing, and performed integrationtesting. - Project at a leading national U.S. dental managed care company for the system implementation of the Facets managed care system. Provided subject matter expertise to management in departments such as Operations, Finance, Marketing, and Membership. Activities included implementation analysis, conguration auditing, troubleshooting and conguration assistance, test scenario creation, data mining, data analysis, and training. 1998 1999 AMISYS LLC (McKesson Corp) USA Applications Analyst Researched business requirements and technical specications for a web based, value added application for AMISYS, a leading enterprise-wide healthcare payer application system Coordinated testing and test data with Quality Assurance and Development departments AMISYS LLC (McKesson Corp) USA Product Specialist Provided frontline on-site and o-site client support, research, and issue resolution for the AMISYS managed care system, including the Correspondence Generator, Inquiry, and Security subsystems Conducted train-the-trainer training at client sites with customized training materials in the Correspondence Generator subsystem English (Native), Putonghua (Elementary)
2009 2009 1995 1997
Hong Kong USA
1995 1997
USA
PROFESSIONAL EXPERIENCE 2010 2012 Forbes Travel Guide USA/Asia Hospitality Consultant Contracted and trained as an incognito hospitality inspector for the Rooms, Housekeeping, Food and Beverage, Spa, and Restaurant Divisions at four star and ve star class hotels with a focus on Asia Conducted incognito inspections and delivered extensive site evaluation reports covering hundreds of standards for over 50 top hotels, spas, and restaurants in Singapore, Hong Kong, Macau, Beijing, and the U.S. Authored and delivered 50-page quality assurance reports within short turnaround times to identify deciencies in people and process that can be targeted for training and development Provided Twitter material such as interesting nuances at inspected properties and unique holiday hotel promotions for company tweets Researched hotel property facilities and services for web/social media Performed reviews of inspectors to improve sta site evaluation procedures Axiom Systems USA Senior Consultant Hired as an up-and-coming consultant to a at-line structured, healthcare payer IT consulting rm with consultants with an average of 15 years of experience and from all levels of management Provided subject matter expertise for industry-leading enterprise-wide healthcare payer software, including conguration analysis and trouble shooting for numerous departments during software implementations Performed training with personally developed and delivered training materials to clients for software implementations and development projects Authored business requirements and specications documentation for a variety of software development projects Guided and facilitated unit, system integration, and user acceptance testing
1998 1999
1999 2008
LANGUAGES
EXPERIENCE AND SKILLS Microsoft Oce Suite, Access, Project, Visio, VersionOne, Sharepoint INTERESTS Attending and organizing cultural events,networking, travelling,volunteering & keeping t
www.cornellmmh.asia
Natasha Singh
OBJECTIVE My future goals envisage a conscientious participation in Revenue Management in a collaborative environment and I am committed to perform to the highest of my ability in delivering on assigned tasks, contribute to my team and learn. Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Revenue Management University of Delhi, Indraprastha College Bachelor of Arts in Economics (Honours Student) Academic Awards: The Rewa Dhawan Scholarship (For academic achievement and student leadership) The Nishith Ray Scholarship (For academic achievement and student leadership) USA / Singapore 2009 - 2010 Coordinator - Catering Sales Planned and managed conferences and social events Enhanced and fostered supplier and vendor relations English and Hindi
EDUCATION 2012 Present
LANGUAGES
LEADERSHIP DEVELOPMENT 2008 - 2009 India 2008 - 2009 Treasurer - College Students Union, University of Delhi, Indraprastha College Eectively managed broad areas of sales and nance by building funds and maintaining key accounts of our College Festival promotions and activities of the various College Societies President - Gender Sensitizing Committee, University of Delhi, Indraprastha College My experience with the Gender Sensitizing Committee has made me an eective and innovative problem solver by providing clarity and practical solutions to various issues faced by women at the college
2006 2009 December 2008 March 2007
EXPERIENCE AND SKILLS PROFESSIONAL EXPERIENCE Nov 11 - April 12 The Leela Kempinski Hotel & Residences India Sales Account Manager Developed a business plan annually for the allocated sales segment by using data in OPERA to forecast business potential Analysed monthly room and banquet revenue reports for optimizing revenue from the assigned sales area Re-Negotiated existing annual room and banqueting rate contracts Active role in training of new hires/interns in event planning and SWOT analysis Participated with the Public Relations and Market Communications Department to sign up for barter agreements between the Times of India, Travel & Leisure and the Hotel to enhance marketing opportunities for the customer and the company Assistant Manager Catering & Convention Sales Supported in daily sales process, event execution, negotiation with clients and customisation of client communication Maximised revenue generation through negotiation with corporate accounts from the sales area allocated; DLF Cyber City, Gurgaon. This area includes leading Indian and Multi National Companies, e.g. General Electric (GE), PepsiCo, IBM, Microsoft, Yum! Restaurants Pvt. Ltd. etc. Additional accounts also handled include Embassies and High Commissions Executive - Catering Sales Prominent events organised include HOSI 2010 (Hotel Operations Summit India) by HVS, Marie Claire Awards and a Seminar for Edward De Bono Attended Dale Carnegie Training A workshop on Sales Advantage INTERESTS Procient in Microsoft Oce (Word, Excel and Power Point) Dancing, swimming and travelling
April 11 - Nov 11
2010 - 2011
www.cornellmmh.asia
CORNELL MMH (ASIA)
REAL ESTATE FINANCE & INVESTMENTS
Kelver Choo
OBJECTIVE EDUCATION 2012 Present To seek an externship opportunity in hospitality real estate feasibility study in Hong Kong, Shanghai or Beijing. Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance & Investment Republic Polytechnic scholar Royal Melbourne Institute of Technology Master of Engineering (Quality Management) 4 High Distinctions and 4 Distinctions in a total of 19 subjects. Bachelor in Engineering (Mechanical) Nanyang Technological Institute Bachelor in Engineering (Mechanical & Production) Majored in Quality Assurance, Materials Engineering and Production System. USA/Singapore 1996 2004 Australia 2004 2006 Ngee Ann Polytechnic Singapore Project Manager, Organisational Development Oce Led in ISO9001:2000 recertication and renewal of Singapore Quality Class (SQC). Streamlined KPIs to measure & drive key strategic business initiative & processes. Played leadership roles & worked in several special projects, including estate re-development, course evaluation & student talent development programme. Ngee Ann Polytechnic Singapore Course Manager, Quality Management & Engineering Programme School of Engineering Responsible for publicity, sta & student administration as well as academic matters of 3 part-time courses for working adults. Areas of specialisation and interest included Total Quality Management, Service Quality Management, Statistical Techniques, Six-Sigma & International Quality Standards. Trainer of the ISO14000 and ISO9000 Auditor/Lead Auditor Training Course. Provided ISO9000 & ISO14000 consultancies. Served as School Excellence Model External Validation Assessor of Singapore schools for School Appraisal Branch. Supervised industrial-based nal-year students projects. IPC Corporation Quality Assurance Engineer Responsible for setting up the quality department, including reliability lab. Involved in establishing quality plan for new product implementation. Implemented and maintained ISO9001 quality system. Singapore
1993 1995
1987 1991
Singapore
PROFESSIONAL EXPERIENCE 2008 Present Republic Polytechnic Singapore Senior Manager (Academic Operations) School of Hospitality Area of interest & specialisation in Service Quality Management. Appointed Programme Chair of Diploma in Customer Relationship & Service Management in 2010. Coordinated students participation in Marina Bay Sands Preview & Grand Opening. Certied in Advanced Certicate in Training & Assessment (ACTA) for Singapore Workforce Development Agency (WDA) programmes. Qualitywerkz Consultancy Singapore Managing Consultant Provided training, audit & consultancy in the areas of ISO9000 Quality Management System. OCBC Bank Singapore Assistant Vice-President (Head) - Customer Experience, Centre for Experience Design & Innovation Conceptualised and implemented innovative customer experience initiatives at learning lab branches before rollout to all branch networks. Conduct customer experience research & surveys with external vendors. Involved in conceptualising & implementation of OCBC Sunday Banking service. Planned, coordinated & accompanied Chairman, CEO & HODs on their branch visits. Setup of Service Academy (OCBC Bank). Planned & scheduled trainers to conduct programmes for the Service Academy (OCBC).
1995 1996
AMREP International Pte Ltd Singapore/Asia Pacic Operations Controller Provided consulting and conducted quality audits & planning, organising & managing third party inspection activities for operations in the Asia Pacic countries. Successfully set-up of inspection operations in Hong Kong and China. Conner Peripherals Ltd Singapore Quality Assurance Engineer Implemented Statistical Quality Control in manufacturing operations, conducted Repeatability & Reproducibility studies on test equipment PROFESSIONAL QUALIFICATIONS 1999 2006 Certied Quality Engineer & Certied Quality Auditor American Society for Quality 1992 2006 Senior Member American Society for Quality 2005 2006 QMS2000 Auditor International Register of Certicated Auditor (IRCA) 1995 2006 Professional Engineer Institute of Engineers, Australia LANGUAGES English (Fluent), Mandarin, Taiwanese & Malay (Conversational) USA USA UK Australia
2007 2008
2006 2007
EXPERIENCE AND SKILLS Strategic planning, Project management, Course design Procient in MS Oce (Word, Excel, Powerpoint,) INTERESTS Golf, computing, car enthusiatic
www.cornellmmh.asia
Melody Sin
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality (Concentration: Real Estate Finance and Investments) University of Toronto, Trinity College Bachelor of Commerce (Major in Finance and Economics) Lancaster University Full year exchange program USA/Singapore To develop a career in real estate nance industries, including hotel development, real estate asset management and private equity LANGUAGES English (Fluent), Cantonese (Fluent), Mandarin (Fluent)
EXPERIENCE AND SKILLS Co-President of the Hotel Graduate Students Organization at Cornell University Chartered Alternative Investment Analyst (CAIA) Key Talent of UBS AG (2010) Winner of Fidelitys Risk Award (2006)
2001 2005
Canada
2003 - 2004
UK
PROFESSIONAL EXPERIENCE 2007 2012 UBS AG, Wealth Management Hong Kong Associate Director (June 2008 May 2012) Worked as a Client Advisor to provide investments and wealth planning solutions to high net worth individuals and institutions Managed assets of USD130 million across a diversied range of asset classes, generating annual revenue over USD1.2 million Scrutinized and selected suitable investment products for clients in context with respective portfolios and risk proles Performed diligent risk management and handholding to maintain clients satisfaction during nancial crises Nominated in 2010 as a Key Talent of the Bank (representing top 3-5% of global sta) Represented as the ambassador to promote and hire for the UBS Wealth Management Associate Program in Asia Associate (June 2007 June 2008) Completed the UBS Wealth Management Associate Program which involves intensive client-servicing skills and technical skills training including equities, bonds, FX, derivatives, funds, alternative investments, portfolio allocation and wealth planning tools 2005 2007 Fidelity Investments Management (H.K.) Limited Hong Kong Senior Sales Specialist (January 2007 June 2007) Maintained strong client relationships and conducted product trainings to sales sta of retail banks and insurance companies Liaised with prospective clients in setting up agreement terms and opening accounts Client Services Ocer (August 2005 December 2006) Contributed in achieving team sales target through providing support to clients in sales, marketing and product aspects Served as a liaison between the team and other internal departments, such as Marketing, Compliance and Operations Achieved Fidelity's Risk Award for recognition on mitigating risks beyond daily work routines
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Nancy Chan
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance and Investments Co-Vice President of the Hotel Graduate Student Organization Deans List for Academic Excellence Relevant Coursework: Principles of Real Estate, Hospitality Real Estate Finance, Properties Development and Planning, Sustainable Development, Corporate Finance, Operations Management, Hospitality Consulting and Operations, Yield Management Binghamton University Bachelor of Arts, Cum Laude University Honors in Asian and Asian American Studies Minors: Theatre, International Studies National Taiwan University Semester Exchange Program in Theatre Fudan University Semester Abroad in Chinese Business Language and Cultural Studies USA
INTERESTS 2005 2004 LANGUAGES
To embark on a career in hospitality real estate and sustainability
2010 - 2011
Explorica, Inc USA Tour Director Led 2-5 days New York City and Boston tours to international groups of up to 70 attendees Taconic Investment Partners, LLC Real Estate Management Intern Trump International Hotel and Tower All Department Intern English (Native), Mandarin (Fluent), Cantonese (Fluent), Fuzhounese (Fluent) USA USA
EXPERIENCE AND SKILLS High prociency in Microsoft Oce: Excel, PowerPoint, Word Trained in Opera, POSitouch Avid globetrotter with extensive traveling experience throughout Asia, Americas, and Europe Active participation in school and community charity and fundraising events Foreign Languages, interior design, dance, reading, and martial arts
2005 2008
2008 2007
Taiwan China
PROFESSIONAL EXPERIENCE 2010 2012 The Iroquois New York USA Sales Manager Managed group sales and guest loyalty program, and promoted in-house marketing initiatives Actively sold and managed private dining functions from initial contact to overseeing the event Supported Director of Sales and Marketing in corporate sales - business transient, consortia, and travel negotiated accounts Traveled to various cities in the United States to meet with travel managers and agents on existing and new accounts Worked closely with Director of Sales and Marketing, Reservations Manager, Director of Revenue and General Manager to implement new strategies on yielding rates eectively and maximizing in-house operation productivity Administered rate loading procedures for corporate negotiated accounts on GDS and Opera Front Oce Supervisor Managed and supported Front Oce operations along with other departments to achieve the highest level of guest satisfaction and quality service with a track record of consistently meeting budget and exceeding forecast Successfully resolved any guest concerns and complaints through thorough investigation and follow through actions Directed and trained newly hired sta on hotel operations, company policy and procedures
www.cornellmmh.asia
Nima Fazeli
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality (Concentration: Real Estate Finance and Investments) The London School of Economics and Political Science Master of Science, International Relations American University, Washington, DC Double Major: CLEG (Communication, Law, Economics, Government) and Philosophy Minor: Advanced Leadership Studies Honors: Deans List: 7 consecutive semesters; cum laude Latin Honors Selected for School of Public Aairs Leadership Program (consisted of 2% of student body) USA / Singapore LANGUAGES UK To get involved in Hospitality Private Equity, Acquisitions, Development, and Renovation in the AsiaPacic Region 2008 2009 BlackRock (formerly Barclays Global Investors) USA Associate Reconciled over 600,000 GBP in interest claims and bringing in over 400,000 GBP in receivables for the rm Conducted research for commoditiy investments in the Oil & Gas Sector Lead the interest claims department in Asset Services; worked with counterparties and internal teams to resolve discrepancies and ensure claims were paid in a timely fashion English (Native), Persian (Fluent), Spanish and Italian (Conversational), Greek (Beginner)
2007 2008
EXPERIENCE AND SKILLS Licensed Real Estate AgentCalifornia Department of Real Estate Procient in MS Oce (Word, Excel, PowerPoint, Publisher) INTERESTS Ironman Finisher, triathlons, marathons, travelling, foreign aairs, real estate, health and tness, guitar
1997 - 2001
USA
PROFESSIONAL EXPERIENCE 2010 2012 Booz Allen Hamilton USA Senior Consultant Played an active role in the establishment, development, and marketing for Booz Allens oce in Abu Dhabi, UAE Conducted real estate analysis and contract review for potential oce locations in Abu Dhabi Worked extensively on proposals for clients in the Middle East across a wide variety of sectors Played a lead role in the planning and stand-up of the rms Cyber Analytics Center Strategic Communications Coordinator: responsible for maintaining all internal communication lines as well as developing the Centers external marketing products Heavily involved in developing the Centers service oerings, pricing structure, and cost modeling, as well as stang Led the nancial analysis piece on a project for the Energy Eciency/Renewable Energy department under the U.S. Department of Energy; conducted stakeholder engagement and strategy development U.S. Commercial Assets, California USA Associate Played a key role in listing, selling, and closing of a Beverly Hills adjacent, multi-family apartment complex for approximately $8.5M, and the subsequent acquisition of a $9.2M hotel in Northern California: transactions totaling over $17.5M Worked extensively with clients on buying, selling, and advising on commercial real estate projects and investments Responsible for conducting Broker Price Opinions (BPOs) and advising clients on commercial real estate investment decisions
2009 2010
www.cornellmmh.asia
Sandy Li
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance & Investments USA / Singapore To obtain a career in hospitality real estate nance that merges nancial analysis and client interaction LANGUAGES Native English, Conversational Mandarin
EXPERIENCE AND SKILLS Procient in MS Oce (Word, Excel, PowerPoint) Hotel Graduate Student Organization, Volunteer and Outreach Co-Chair: 2012-2013 Smithsonian National Air and Space Museum, Team Leader: 2010-2012 PNC Grow Up Great, Volunteer: 2008-2012 DC PREP (PNC Recognizing Emerging Professionals), Treasurer: 2011-2012 Junior League of Washington, Volunteer: 2010-2012 INTERESTS Music, volunteering, tennis, trying new things, and meeting new people
2004 2008
Miami University, Oxford, Ohio Bachelor of Science in Business Concentration: Finance Minors: International Business and Chinese Benjamin Harrison Scholar, University Honors, Business Honors, Senior Service Leadership
USA
PROFESSIONAL EXPERIENCE 2008 2012 2011 2012 PNC Financial Services USA Corporate Bank Senior Underwriter, Washington, DC Managed a portfolio of 20 clients: underwrote new facilities, renewals, and periodic reviews Structured and underwrote new deals in GWA as well as government contracting deals Mentored and trained new analysts Conducted special projects: served as the Chairmans Refer Champion, conducted research on open innovation, supported the development of a new workow database, and assisted with integration eorts related to the Royal Bank of Canada acquisition Corporate Bank/Finance Credit Analyst, Washington, DC USA Underwrote new facilities, renewals, and periodic credit reviews Assisted in the creation of a new government contracting underwriting team and underwriting process Conducted special projects: researched the new UPMIFA regulation and analyzed the eects on our portfolio; examined the consistency of risk rating across bank-wide MLB team exposure as well as churches in the GWA market Credit Training Program Coordinator, Cleveland, Ohio Coordinated the scheduling and presentations of all executives and guest speakers Managed all daily activities: classroom materials, questions, testing, and nal case study Corporate Bank Credit Analyst, Washington, DC and Cincinnati, Ohio Participated in a credit training program and a sales and product training program Recruited at several college fairs, information nights, and interview sessions Learned PNC databases related to risk rating and underwriting new facilities, renewals, extensions, and periodic credit reviews Learned multiple National City databases to assist during the integration and helped new colleagues adapt to PNC culture USA
2009 - 2011
2009
2008-2009
USA
www.cornellmmh.asia
Shirley Yuan Kong

OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality (Concentration: Real Estate Finance and Investments) Relevant Coursework: Principles of Real Estate, Hospitality Real Estate Finance, Properties Development and Planning, Investment in Real Estate Securities & Funds, Corporate Finance, Managerial Accounting, Yield Management, Operations Management Xiaogan University Bachelor of Science in Economics, Duel Bachelor of Arts in English Ranked 99 percentile in class and graduated as Outstanding Undergraduate Awarded National First-class Scholarship and Provincial First-class Scholarship China LANGUAGES Hospitality Real Estate Development 2010 2011 FedEx (Internship) Customer Service Representative Promote FedEx products and services to increase revenue and customer satisfaction. Mandarin (Native), English (Fluent), Cantonese (Conversational) China
EXPERIENCE AND SKILLS Vice President, English Club, Xiaogan University, China Head Liaison of Hubei Province, National College Students English Summer Camp, China Procient in Microsoft Oce (Word, Excel, PowerPoint) AWARDS Second Prize, 10th National English Speech Contest for College Students, China Third Prize, 10th National English Debate Contest for College Students, China Excellence Award, China Central Television CCTV CUP English Speaking Contest, China
2006 2010
PROFESSIONAL EXPERIENCE 2011 2012 Wuhan Zi Rongtian International Trade Co. Ltd China Sales Manager Assisted the Director of Marketing to reactivate low-activity accounts and hosted Public Relations events to develop new client relationships, contributing to 30% revenue increase Supervised and coached new hires on sales techniques focusing on VIP protocol and relationship maintenance Shangri-La Hotel, Wuhan China Events Coordinator & Delphi System Administrator Organized events by successfully leading dierent departments in the hotel, such as National Peoples Congress Meeting (600pax), Standard Chartered Branch Opening (400pax), BMW outdoor catering (150 pax) Represented the hotel in the 2011 Shangri-La Delphi System Administrator Workshop Sales Coordinator Managed relations with the city government and associated organizations, enabling the hotel to accommodate more than 70% of the city events with total revenue over US$1 mil. Initiated improvements in Club 6 guest incentive program; enrolled more than 1000 members and increased bookings by 15% in a 2-month period Communications Coordinator Wrote press release and conducted Public Relation functions, including Beijing & Shanghai Media trip,Tori-ji Restaurant Opening, Hotel Wedding Fair, Christmas Promotion Selected hotel promotion brochures and giveaway samples with manufacturers
2010 2011
www.cornellmmh.asia
Sun Mi Moon
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance & Investments, with focus on sustainability Hotel-Graduate School Organization Ocer University of Virginia, Charlottesville, VA B.S. of Architecture Recipient of UVa Faculty of Architecture Award for Design Excellence Golden Key Award recipient Deans List for Academic Excellence School of Architecture Student Council President USA/Singapore To pursue a career, in the U.S. and/or internationally, in real estate development with strong focus on design and sustainability LANGUAGES Korean (uent), English (uent)
EXPERIENCE AND SKILLS Basic training in ARGUS and GIS Micrsoft: Excel, PowerPoint presentation 3D: Rhino, basic Microstation, SketchUp, Grasshopper 2D: VectorWorks, AutoCAD, Photoshop, Illustrator, InDesign Web: HTML, CSS, basic Javascript Modelling: CNC fabrication, woodshop, sewing INTERESTS Design, architecture, community service, gardening
2005 2009
USA
PROFESSIONAL EXPERIENCE 2011 2012 AECOM Singapore Architecture Designer, Tourism & Hospitality, PDD Specialized in Tourism and Hospitality projects in South East Asia Worked on concept master plan proposals for luxury resorts and mixed used developments Conducted market researches, site-analyses, and feasibility studies to support proposals Produced nal presentation drawings and proposal reports Range of work included architecture guideline reports for a public housing project in Malaysia to concept master plan design for a luxury four-star resort MESH Architectures USA Project Manager Managed luxury residential projects for published architecture rm in New York City Worked with rms principles on proposing designs to clients Prepared permit drawings and documents for approval by NYC Department of Buildings Worked with general contractors on and o construction sites Range of work include interior residential projects published in New York Magazine to multi-story facade for commercial buildings in Seoul, South Korea WORK A.C. Design Intern Summer design intern for an award winning architecture rm Participated in design and construction of MoMA aliated exhibition at P.S.1 USA
2009 2011
Summer 2008
www.cornellmmh.asia
Taurus Li
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality (Concentration: Real Estate Finance and Investments) Shanghai Jiao Tong University, Antai Economic and Management College Bachelor of Management USA / Singapore To develop my career in hospitality and real estate investment consulting in Shanghai or Singapore LANGUAGES Mandarin (Native), English (Fluent)
EXPERIENCE AND SKILLS INTERESTS Professional Excel, Word, PowerPoint skills; Strong data processing abilities Professional Opera skills; Expert in hotel rooms operations Strong teamwork spirit; Optimistic, Motivated, Leadership abilities Third prize winner in Gran Melia Shanghai Singing Contest, 2012 Host of Chinese New Year Eve Party in Sheraton Shanghai Hotel & Residences, Pudong, 2008
2003 2007
China
Singing, Watching Movies
PROFESSIONAL EXPERIENCE 2010 2012 Gran Melia Shanghai China Duty Manager Handle guest complaints Assist Front Oce Manager to monitor Front Oce operations Prepare Standard Operations Procedures of Guest Relations Ocers as the department trainer. Organized daily training of Guest Relations department Awarded Star Associate of the Month, June 2011 JadeLink Hotel Shanghai Duty Manager Senior Front Oce Associate, Acting Duty Manager Feb 2009 Oct 2009 Handled guest complaints Assisted Front Oce Manager to monitor Front Oce operations Organized daily training of Front Desk department Sheraton YouYou Shanghai Hotel & Residences, Pudong Senior Front Desk Agent Responded to guest requests Trainer of Front Desk department. Successfully trained a Junior Front Desk Agent Okura Garden Hotel Shanghai Front Desk Intern China
2009 2010
2007 2008
China
2006
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Vadim Kostyukhin
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance & Investments University of Hawaii at Manoa Master of Business Administration Concentration: Business Administration and Finance Chelyabinsk State Technical University Bachelor of Engineering Concentration: Civil and Industrial Engineering USA / Singapore 2002 2004 USA Identify opportunities in the hospitality real estate development and investment sectors in the Asia Pacic region. 2005 2006 University Of Hawaii (Technology and Market Research) USA Graduate Researcher Led a technology research and a feasibility study to evaluate bio-waste byproduct processing options. Mapped project objectives and developed plans, outlines and schedules. Used 64 dierent scenarios to assess multimillion-dollar investment opportunities. Prepared a 100-page report with recommendations for choosing a processing technology and a product mix. Nova Telecom (VoIP Communications) Russia Co-founder / Managing Director Raised $200K of seed funding for launching a VoIP company in Chelyabinsk, Russia. Administered all aspects of the project through the startup phase and over the next two years of operations. Built an ecient organization by aligning strategies, structure and operations. Supervised a cross-functional team of 25, which managed over 700 customers and 265 retail POS. Incorporated advanced CRM practices that helped increase revenue per customer and increase their retention. Dinternal Ltd (International Books Distribution) Russia Regional Business Development Director Managed a regional branch of an international book distributor, representing Pearson Education and Cambridge University Press. Turned a startup into a #1 foreign book distributor in the South Ural region. Directed regional marketing campaigns and doubled sales every year. Organized training for ESL teachers and managed 3 regional events. Russian (Native), English (Fluent)
2004 2006
1989 1994
Russia 1997 2001
PROFESSIONAL EXPERIENCE 2010 2012 Ahupuaa Initiative (Wireless Environmental Monitoring) USA Project Coordinator Analyzed an ongoing situation with watershed protection in Hawaii and proposed a solution to foster the transition of Hawaiis economy towards its sustainability. Established goals & objectives for a $3M+ project and built a project team. Prepared a project rollout plan and investment proposal to fund the initiative. Designed and implemented a 27-page website. Unipoint Technologies (VoIP and e-Commerce) USA Business Consultant Conducted industry research and sector analysis to identify opportunities for VoIP solutions development and optimization of the companys product portfolio. Prepared a 25-page report with strategic recommendations for C-level managers. Designed a Balanced Scorecard to align nancial objectives with organizational and product strategies. Led the headhunting eorts and lled three senior-level positions. Janel Group (Water Treatment Solutions) Project Consultant Developed a Russian market entry strategy for an innovative water treatment product. Addressed water pollution problems in Russia and prepared presentation materials for government agencies Created a step-by-step plan for product registration, testing and sales. Proactive Carbon (New Technology Commercialization) Co-founder / Project Manager Designed an innovative approach to convert biomass into activated carbon. Reduced product-processing time by 60% in comparison to conventional methods. Conducted scenario analysis for dierent product categories to maximize ROI for $15M+ investment. Prepared an award-winning business plan for a new venture. USA
LANGUAGES
EXPERIENCES & SKILLS Operating systems: Windows, Mac OSX, Linux. Applications: Excel, Word, PowerPoint, Outlook, Project and Visio. Statistical software: SPSS. Accounting and Financial Software Packages: Timberline, Bloomberg, Argus OTHERS Selected Awards University of Hawaii Business Plan Competition, 2008 (1st and 3rd prizes) Russian Presidential Fellowship. Freelance Consulting and Projects Completed a number of ad hoc business studies and consulting projects, including a research in Tourism Sustainability. Helped with the organization of the North East Asia Economic Forum in 2006. Internships Metropolitan Management, Inc: an IT and accounting intern at a property management company. Patents IP-Manager: CRM software for VoIP providers. INTERESTS Tennis, scuba, travel, reading, sustainability, entrepreneurship.
2010 2011
2009 - 2010
2007 2009
USA
www.cornellmmh.asia
CORNELL MMH (ASIA)
SELF-DIRECTED
Angie Chia-Chi Ban

OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self-directed (Marketing, Revenue Management, Entrepreneurship National Chengchi University, Taipei Bachelor of Public Administration Taiwan Apply for the position or program would employ the practice of marketing, operation and revenue management in hospitality in Asia region LANGUAGES Mandarin (Native speaker), English (Fluent), Spanish (Entry level)
EXPERIENCE AND SKILLS Microsoft OS XP & 2007, Adobe Photoshop CS 4, OPERA system INTERESTS Cooking, jogging
2003 2007
PROFESSIONAL EXPERIENCE 2011 2012 W Hotels Taipei Taiwan Concierge Agent Operated guest services throughout the hotel with an average 64.7% daily occupancy rate of 405 rooms; interacted with over 100 guests daily Facilitated cross-functional teams to solve guest complaints and provided services including tour planning, spa and restaurant arrangements, luggage and parcel delivery, guest transportation, and special guest requests Built internal Standard Operation Procedure (SOP) across Concierge and Welcome Ambassadors, and trained new agents to improve service and customer satisfaction Set up internal operation systems across Concierge, Welcome Ambassadors, and Main Kitchen for guests food storage; increased eciency by 60% on locating and delivering food to guests Nominated for excellent service during 1st LRAs (customer experience management rm) mystery visit Ogilvy & Mather Advertising, Taipei Taiwan Senior Account Executive Managed 6 clients in four industries, with a total of US$2.5M media budget; key clients included Wego Design Hotel, Kentucky Fried Chicken (KFC), Coca-Cola, and Kimberly Clark Launched Wego Design Hotel Fun Hotel - Funtel marketing campaign; achieved over 95% occupancy rate during the campaign period and the campaign website reached 274K clicks in a month, 310% above Wegos expectation Produced 3 short lms with limited budget, US$34K, for Wego; the lms were premiered in a toprated movie theater and then achieved 260K views 3 weeks after it was launched online Built a promotional website and an online interactive game to enhance customer loyalty, attention, and intimacy for Franz Collection, a world-class ceramic manufacturer; reached 90K+ visits in one week Six Flags Kentucky Kingdom Host, Games Department Awarded The Friendliest and Customer rst awards for solving customers problems; hosted over 600 customers per day USA
2008 - 2010
2004
www.cornellmmh.asia
Arnab Gupta
OBJECTIVE I aim to nurture my career in hospitality industry & bring in changes for faster growth through innovative breakthroughs and approaches, using all my learning & experience during and before the MMH program. I want to contribute towards the success of the organization through excellent service delivery to my guests and gain a strong hold in operations management and nance as a leader. 2006 2008 Indian Hotels Company Limited (Taj Group of Hotels) India Position: Taj Management Trainee(Operations) Exposed to all functional areas of hotel & received specialized traiing in operations management Actively participated in extensive workshops of food, wine & cheese conducted by the group Successfully completed live projects & special assignments in various hotels across India Emirates Flight Catering Co.LLC Assisted in catering operations for International Aerospace Exhibition Dubai Goa Marriott Resort Industrial Trainee (6 months basic training in major departments of the hotel) English, Hindi, Marathi, Bengali U.A.E India
EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self Directed Institute of Hotel Management Bachelor of Sciene in Hospitality & Hotel Administration Apeejay School Higher Secondary & Senior Secondary School USA / Singapore
Nov 2005 May Oct 2004 LANGUAGES
2003 2006 2003 & 2001
India India
EXPERIENCE AND SKILLS Attended wine tasting program conducted by Robert Bath(Master Sommelier) in May 2010 (New Delhi) Certied Departmental Trainer (C.T.D.T.) for Taj Group of Hotels since 2009 Attended executive training on 7 Habits of highly eective people in Jan 2008 (New Delhi) Certicate program on People Skills in Hospitality Management from Faculty of Management Studies 2007 (New Delhi) Computer Literacy Infogenesis, Fidelio, Respak, Shawman, Microsoft Oce, Basic, C,C++,SQL INTERESTS Travelling, Cooking, Wines, Football
PROFESSIONAL EXPERIENCE 2008 2012 The Taj Mahal Palace Hotel Position: Restaurant Manager India
Oct 2010-Apr 2012 Manager, The Zodiac Grill (Fine Dining French Restaurant) & Harbour Bar Developed & implemented guest history recognition program for the food & beverage department Planned and executed wine & malt dinners and high end sit down events Designed special promotions & customized celebrations for speciality restaurants Leveraged service standards by extensive training & mentored junior associates for higher roles Apr 2010-Sep 2010 Manager, Harbour Bar Since 1933 Pricing & designing the wine & spirit list, establish beverage standards for the restaurants and bars Monitored beverage par stock for the hotel & set in system to establish optimum re order levels Executed beverage promotions for the hotel & nalised deals with liquor companies & suppliers Introduced signature cocktails & innovative mixology concepts in bars through monthly promotions Nov 2008-Apr 2010 Manager, Shamiana (All Day Dining Restaurant) Directed high volume operations(1000 covers/day) & resolved daily guest complains & special needs Established systems & procedures for cost eciency; Formulated operational, expenditure budgets Engaged in menu engineering & food promotions in coordination with Exec. Chef & F&B Director Identied training needs for sta on a personal level & guided team to achieve set targets Mar 2008-Oct 2008 Manager, The Chambers (Members Club) Nurtured & maintained relationship with all members & enhanced their experience Initiated innovative concepts & service designs to create higher value for the members Devised & promoted festive hampers & customized gifts for the members Involved in training, programming & launching of Infogenesis Point of Sale software for the hotel
www.cornellmmh.asia
Chloe Soon Young Hah

OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self-directed (Revenue Management and Marketing) Seoul Womens University Bachelor of Arts in French Language & Literature Bachelor of Business Administration in Hospitality and Tourism Management Beijing International Studies University Chinese Language Training Program University of California, Los Angeles Advanced Practical English/Business English Program USA / Singapore 2007-2007 To seize an opportunity to develop my management skills and utilize prior service operation experi ences in the hospitality industry 2004 - 2005 Sheraton Grande Walkerhill Hotel Trainee, Walkerhill Theatre Banquet and River Park Participated in organizing various banquet events: weddings, parties, and meetings Assisted food service at banquet rooms for over 500 customers Korea
2001 - 2006
Korea
2007 - 2008 2003 - 2003
China USA LANGUAGES
Beijing Stars and Rain Education Institute for Autism China Volunteer Teaching Assistant Interpreted for 18 foreign volunteers in their communications with Chinese teachers (English to Mandarin translation); achieved better coordination among teachers Utilized personal network to gather more volunteers; produced consistent support of the organization by local volunteers Built playground with sponsored education materials from renowned autism education institution Held ea market to raise US $500 for autistic children Engaged in weekly ocial meeting with teachers to present childrens condition and suggested various ideas to improve childrens educational environment Korean (Native), English (Fluent), Mandarin (Fluent), French (Basic), Japanese (Basic)
EXPERIENCE AND SKILLS PROFESSIONAL EXPERIENCE 2008 2011 Novotel Ambassdor Gangnam Korea Front Desk Receptionist & Guest Relations Ocer Managed V.I.P guests reservations, preference records, V.I.P amenities, and Executive Floor Lounge; controlled room types and reservations; prevented overbooking on executive oor during high-season Regularly checked MEDALIA (Customer Experience Management system) to improve customer satisfaction; shared customers ratings with other employees to correct errors and managed service recovery with guests Attracted customers for A/CLUB (Accor Royalty Program) by individually notifying customers with accurate explanation at the check-in desk; ranked the top seller at the department Initiated selling of business cards to customers; resulted in 5% revenue increase of Business Center Trained Guest Relations Ocers and imparted positive service attitude based on Accor Groups Standard Created a Guest Recognition Program to supply employees with frequent guests information Park Hyatt Seoul Korea Waitress, The Lounge Involved in the pre-opening team of the outlet; involved in purchasing, locating, and decorating supplies properly Dened early work procedures for better work eciency as part of the hotels opening team Trained junior sta to build essential service skills Managed inventories on a daily basis; matched the in-and-outs, prepared for the next day, and ordered the appropriate amount of supplies; became recognized as an ecient controller among other Food & Beverage and Finance department Literate in Fidelio, Expert in Microsoft Oce Employee of the Month, Novotel Ambassador Gangnam Award for academic excellence, Beijing International Studies University Excellence Prize for creative ideas and team presentation skills, University of California, Los Angeles Media Relations Committee Member, Hotel Graduate Student Organization, Cornell University Sheraton Grande Walkerhill Academy (Hotelir for you)/ The Hite 5th Youth Marketer INTERESTS Piano & violin, mountain climbing, yoga
2005 - 2006
www.cornellmmh.asia
Jaemun Lee
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self-Directed, Awarded Merit-based Scholarship Kyonggi University Bachelor of Business Administration, Hotel & Restaurant Management specialty (Awarded merit-based scholarships) USA / Singapore To embark on a career in hospitality development and operation management and to develop a new hotel and resort concept in the Asia-Pacic region 2007 - 2011 Promotion Planner & Coordinator, Food & Beverage Team Korea In 2007, a promotion brought me responsibilities over the same group of 13 restaurants and bars. Innovate and develop yearly promotion plans and new theme events that have increased sales from 1.5 billion ($1.3M) to 2.4 billion won ($2.1M) and reinforced brand positioning. Demonstrated outstanding ability to produce outdoor events (New Year Sunrise Event, Wine Fair, etc.) and increased revenue from 30 million ($0.02M) to 90 million won ($0.08M). Contacted and invited famous chefs from overseas hotels, including Michelin starred Andrea Alimenti (Italy); implemented event to introduce new menu style. Boosted sales from 110 million ($0.1M) to 240 million won ($0.2M). Designed benchmarking plans to research advanced facilities and services of 19 world-class hotels in Hong Kong, Tokyo and Shanghai. Provided 15 service improvements to all restaurants at Walkerhill. Produce monthly report to management that incorporates my research on diverse promotions of 15 Seoul hotel competitors and analysis of their business strategies. Service Attendant, Food & Beverage Team Claried job description of Walkerhill Theatre Restaurant and produced operation manual. Republic Of Korea Army Artillery Ocer Received award certicates from Commander of Army Corps, and Division Commander. Korean (Native), English (Fluent)
2001 2005
Korea
PROFESSIONAL EXPERIENCE 2011 2012 Sheraton Grande Walkerhill Hotel, SK Networks Co. LTD Korea Operation Analysis, Finance Support Team Analyzed the operation performances of each division and veried its new solutions, including the validity of new promotions and price increase, leading to operation improvement. Designed an activity-based nancial model of the corporations restaurants to measure the eects of broadscale renovations for successful openings. Forecasted monthly revenues and P&L supported to assist operational decision-making of the management and worked on the Annual Business Plan for the hotel with related departments. Restaurant Analysis & Consulting, Food & Beverage Team Korea Provided 13 restaurants & bars with consulting services on business model revisions and marketing strategies, leading to 10% continuous revenue growth for 3 years. Implement bi-monthly, in-depth analyses on 1-2 of the restaurants, including customers and sales. Created business plan for new European restaurant & bar CLOCK 16 and competitive promotions for renovated gourmet shop The Deli. Established brand positioning and exceeded expected revenue by approximately 119%. Negotiated and formed core alliance with Hyundai and Lotte department stores in Seoul to sell Walkerhill brand Kimchi. Supervised all things related to sales, education and training of 9 sta, and delivery. Grew revenue from 120 million ($0.1M) to 850 million won ($0.7M) in 1 year. Conducted thorough market research on leading Chinese restaurants in Korea and China. Developed business models for new Chinese restaurant Golden Dragon at Walkerhill. Launched Pub Garden and generated revenues by approximately 300 million won ($0.27M). Assisted task force team of 10 sta and sommeliers and communicated with 5 major wine traders and Bordeaux Wine Academy to initiate Wine Specialist Competition selecting the wine sommelier from the general public and boosting Walkerhill brands image to young prospective customers. Assisted TF team to change the Walkerhill Theatre Restaurant concept from separate Show & Dining to integrate them; attained extensive PR eects. With TF team, developed and implemented new reservation system Next Generation System, including customer data collection. 2005 2006 2001 2004
LANGUAGES
EXPERIENCE AND SKILLS 2008 2011 SAP (Finance part), e-Bill system utilization Procient in MS Oce (Word, Excel, PowerPoint) Real estate auction consultant certicate INTERESTS Oenophile with strong interest in wines from Chile and Argentina Sports : Mountain-climbing, Marathon, Taekwondo Black Belt Volunteer activity in social welfare facilities
www.cornellmmh.asia
Kate Loh Qiaoling

OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self Directed Imperial College, London Master of Engineering in Chemical Engineering Graduated with First Class Honors & a year aboard in Carnegie Mellon University, Pittsburgh, USA USA / Singapore To embark on a career in revenue or asset management in Asia-Pacic. Aug 05 Dec 07 Defence Science & Technology Agency (DSTA) Singapore Project Engineer, Land Systems Department Managed a developmental platform project of over S$30 million to meet performance and quality requirements. Conducted risk and safety management. Investigated the inadequacy of software quality and safety control. Successfully communicated to customers on the change in project schedule and gained cooperation from contractors for stringent testing. Tasked to oversee the project almost solely second year into the job. Planned local and overseas technical trials and coordinated the various stakeholders. English, Mandarin (Fluent)
2001 2005
UK / USA LANGUAGES
EXPERIENCE AND SKILLS PROFESSIONAL EXPERIENCE Feb Apr 12 Pan Pacic Hotels Group (PPHG) Singapore Intern Assisted acquisitions and budget tracking for PARKROYAL on Pickering, Singapore pre-opening project. Liaised with suppliers for quotations and samples for product presentation to GM. Handled a quarterly food tender together with purchasing team for all PPHG Singapore properties. Defence Science & Technology Agency (DSTA) Singapore Project Manager, Armament Systems Department Managed over 20 acquisition projects of about S$100million to ensure timely deliveries within budget. Understood customers requirements for projects and conducted technical feasibility studies. Worked with multiple overseas suppliers from Italy, France, UK,USA, Canada and South Africa, developing skills and attitudes for working across countries and cultures. Guided and managed ve to eight engineers and technical ocers, building up good team rapport and successfully completing numerous projects. Led investigation for exceptions such as product defects and incidents. Attended to Thai delegation as Ocer-In-Attendance for the Singapore Airshow 2010.Deal with the volatile and tight schedule and received compliment from the Thai Deputy Permanent Secretary. Defence Science & Technology Agency (DSTA) Singapore Senior Executive, Corporate Business Planning Department Provided consultancy on budget management and manpower/resource allocation. Interacted with teams of dierent working styles to get accurate updates on project status for master planning. Supported Air Systems department in managing business plans and strategies Assisted Air System department in its Annual Business Plan presentation to the Board of Directors. Facilitated business interaction between Air Systems department and customers which involved planning of events such as workshop, dialogues and board meeting. Familiar with SAP enterprise resource planning and ORACLE data management systems. Procient in Microsoft Oce, Open Oce. Learned in Java and HTML. Adapted to travelling for work. INTERESTS Photography, Kendo, Chinese Calligraphy
May 09 Nov 11
Jan 08 Apr 09
www.cornellmmh.asia
Laura Fraefel
OBJECTIVE The MMH degree allows me to combine my longstanding passion for the hospitality industry with my extensive work experience in human resources and the banking industry. It enables me to leverage my strong service and people orientation and my open-minded and curious personality within Operations of a hotel or a restaurant in the Asia-Pacic region. Project Manager to Head Private Banking HR Switzerland Collaborated in dierent projects within Private Banking HR for region Switzerland and globally Designed management presentations for the Head Private Banking HR Initiated and developed guidelines for improving the onboarding process for new employees in Private Banking Project Assistant & Assessor Switzerland Developed a new structured interview; conceptualized a new group assessment for graduates Conducted group assessments, evaluated candidates and wrote summary reports 2005 - 2006 Kunde & Co Switzerland/Denmark Marketing Assistant Researched companies, brands and client needs for Swiss branch of Danish marketing and branding company Interviewed clients in one-to-one meetings across Europe, conducted market analysis for client segmentation Various Restaurants Switzerland Waitress Organized client events including search of locations, catering, stang Responsible for order taking, serving and billing, handling of international clients due to language skills German (Native), English (Fluent), Spanish (Fluent), French (Conversational)
EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self-directed (Operations, F&B and Revenue Management) USA / Singapore
2003 2008
University of Zurich Switzerland Master of Science in Psychology. Major: Work and Organizational Psychology Minor: Business Administration Best Master Thesis National Award 2008 by Swiss Association of Work and Organizational Psychology (SGAOP) Swiss Federal Institute of Technology Zurich (ETH) Second Preliminary Examination in Architecture (similar to Bachelor of Science) Switzerland 2001 - 2004
2001 - 2003
PROFESSIONAL EXPERIENCE 2006 2012 Credit Suisse HR Analyst / Specialist (Assistant Vice President) Switzerland Led a global job code realignment project for 3,700 employees, resulting in new framework used internally as benchmark Guided the global redesign of the human capital management process for 16,000 employees Managed the four main HR processes (human capital management, promotions, performance management, and compensation) for 5,500 employees across 30 countries Hired and supervised one graduate and two interns Recruited middle and senior managers for the business area Private Banking COO Analyzed HR data and key performance indicators, e.g. sta movements, attrition, headcount and FTE forecast Coordinated various strategic HR initiatives about leadership, senior management education and internal mobility Investment Consultant & Project Manager Private Banking Mexico Directed a key project to attract and retain senior Client Advisors in Private Banking Mexico, resulting in a new framework of collaboration and compensation Presented market updates in the weekly sales meeting including recommendations for PB clients Evaluated performance data for the regional management committee and presented ndings and recommendations Conceptualized the set-up of ve investment portfolios consisting of mutual funds and ETFs Project Manager to Head Private Banking HR Switzerland Collaborated in dierent projects within Private Banking HR for region Switzerland and globally Designed management presentations for the Head Private Banking HR Initiated and developed guidelines for improving the onboarding process for new employees in Private Banking LANGUAGES
EXPERIENCE AND SKILLS Procient in MS Oce, Adobe Acrobat, Photoshop and InDesign Chairperson for Professional Development of the Hotel Graduate Student Organization, Cornell University INTERESTS Passionate traveler, enthusiastic cook, competitive tennis player, passionate pianist and photographer
www.cornellmmh.asia
Manasi Bidikar
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self-directed Institute of Hotel Management Bachelor of Science in Hospitality and Hotel Administration Gold medal for securing All India 1st rank (3 consecutive years) Best student for consistent all round performance USA / Singapore To build a successful career in the hospitality industry by leveraging on my past experience and capitalizing on my acquired knowledge 2009 - 2010 Taj Club House, Chennai India Duty Manager Helped set up the front oce operations at the newly opened hotel Certied as the Departmental Trainer Monitored room allocation to ensure that each room was customized Oversaw arrivals and departures and monitored VIP movement Monitored guest satisfaction tracking system to incorporate the voice of customer in the training plan Selected as Up selling Champion for proactive development of sales leads and contribution of incremental revenue One point of contact for all guest complaints to maximize the guest satisfaction score Responsible for sta participation in community initiatives such as serving meals at orphanages, celebrating birthdays of underprivileged children Monitored the career development of each employee and prepared them for higher levels of responsibility Taj Management Training Programme (Operations) India Management Trainee Worked in all the core departments at Taj Mahal Hotel, Delhi Attended a workshop on nance from Dun and Brad Street Attended workshops to develop Leadership Skills certied by Faculty of Management Studies, New Delhi Completed a Creating Passion for Excellence workshop conducted by Dale Carnegie Institute Worked on a live project aimed at Repositioning Banquets at Taj Deccan, Hyderabad as an innovative and stylish venue for meetings & conferences Completed a Shadow Manager phase at Taj President, Mumbai English, Hindi & Marathi, French (Basic)
2004 2007
India
PROFESSIONAL EXPERIENCE 2011 2012 Vivanta by Taj- Yeshwantpur India Senior Duty Manager Pre-opening responsibilities (at the largest Vivanta hotel): Formulated departmental training plan Wrote the Procedures and Standards manual Set up the par stock and streamlined the inventory management process Assisted with the snagging of 327 rooms before mega launch to ensure defect free product Planned the sta scheduling & rosters for the media events of the hotels launch Daily Operations: Led a team of 28 members to manage the front desk operations Monitored room allocation to ensure all rooms were customized Supervised arrivals and departures to ensure adherence to brand standards Conducted team building workshops Monitored guest satisfaction tracking system to incorporate the voice of customer in the training plan Introduced a Personal Contact Programme to reward repeat patronage Single point of contact for guest complaints Planned Joy-At-Work activities (such as movies and dinners) to foster a positive work environment for employees Conducted employee job chats to track career paths and ensure that individual goals were aligned with the companys vision Indian Hotels Company Ltd. (Corporate Oce- Taj hotels) India Client Team Member A strategic project aimed at optimizing procurement costs across 55 Taj Hotels (partnered with Tata Strategic Management Group) Aim- To achieve a potential saving of INR 45 million for an addressable cost base of INR 450 million based on historical data for FY 2010 Method- Data analysis, idea development, estimation of savings, impact on departments & risks, vendor quotations, implementation, tracking cost saving ideas, identication of bottlenecks Outcome- Attained cost reduction through internal (streamlining) and external (supply chain) synergies
2007 - 2009
LANGUAGES
EXPERIENCE AND SKILLS Procient in Windows, Microsoft Oce Worked with Fidelio, Micros, Springer Miller, Shawman, Amadeus INTERESTS Leisure travel , Music, Dance, Wildlife safaris, Books
2010 - 2011
www.cornellmmh.asia
Ray Ruiyang Li
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality (Concentration: Restaurant Operation and Hospitality Marketing) Central University of Finance and Economics Bachelor of Economics (Concentration: Finance and international Trade) Business Pioneer Program in Central University of Finance and Economics Certicate of Management (Concentration: Entrepreneurship and Business Communication) USA / Singapore Dedicate to inspire and nurture the human spirit - One cup, one place and one neighborhood at a time LANGUAGES Mandarin (Native), English (Fluent)
EXPERIENCES & SKILLS Life Cyclist: Cycled 2154km in 25days from Chengdu to Lhasa, Tibet, crossing over 12 peaks above 4000m high. Travel journal published in the latest travel magazine named Trip-Top. Runner: Completed a Half-Marathon at Beijing International Marathon 2008 Completed full Marathon at Beijing International Marathon 2009 INTERESTS A passionate coee lover
2006 2010
China
2007 2010
China
PROFESSIONAL EXPERIENCE 2012 2012 Aini Gourp, Coee Division, Joint Venture with Starbucks Assistant Marketing Director Developed the premium product line of roasted coee beans for the brand Launched the online agship store of Aini Coee Started the social media marketing campaign China
2010 2011
Smoothie Factory China China General Manager Built the rst Smoothie Factory store in China in collaboration with the founder, James Villasana Completed the Smoothie Factory supply chain in Shenzhen, China Created the rst public SNS page of Smoothie Factory which attracted 1245 followers within 20 days Increased the monthly revenue by 450% within 8 months 29th Beijing Olympic Games China Ocial Volunteer Handled receptionist duties in collaboration with the Shangri-La Hotel management team, serving registered journalists from 5 countries Developed professional receptionist skills during the term. Stepped into hospitality business and found the passion of my career life
2008 - 2008
www.cornellmmh.asia
Satoko Nagahara
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self-directed Rikkyo University, Hospitality Management Seminar Program,Tokyo Keio Law School, Tokyo Juris Doctor (Corporate Law, Real Estate Law, Labor Law) Keio University, Tokyo Bachelor of Law USA / Singapore 1999 - 2002 1995 - 1997 Japan Japan Japan INTERESTS To embark on a career in boutique luxury hotel operations and development in the Asia-Pacic region Drafted various contracts for corporate clients Conducted research and prepared legal opinions on various laws such as corporate law, labor law, trademark law Tokyo Banquet Corporation (Part-time), Tokyo Receptionist and attendant (Hotel Okura, Palace Hotel etc.) Global Dining Inc. (Part-time), Tokyo Receptionist and waitress Japan Japan
2011 2012 2004 - 2006 1995 - 1999
EXPERIENCE AND SKILLS Procient in MS Oce (Word, Excel, PowerPoint) Treasurer, Hotel Graduate School Organization, Cornell University Certied Japan Securities Dealers Association, Securities Brokers Sales Representative Travel, Ryokan (Boutique Japanese Hotels), Cycle, Snowboard, Dance
PROFESSIONAL EXPERIENCE 2010 2012 The Hong Kong and Shanghai Banking Corporation Limited Japan (HSBC), Tokyo Assistant Vice President, Global Banking, Project and Export Finance Team Built and drove strategic game plans by negotiating with various stakeholders such as business operators, investors, consultants, lenders and governmental institutions Led documentation and negotiation for the execution of a US$20 billion copper mining project in Chile Led documentation team to execute a US$690 million solar thermal project in Spain Monitored performance of projects in Middle East Asia and led negotiation on amending loan documentation for co-lenders and governmental institutions The Hong Kong and Shanghai Banking Corporation Limited Japan (HSBC), Tokyo Legal Adviser Led and managed every labor and real estate disputes with external legal councils Drafted, negotiated and executed with the investment banking division on voluntary retirement package Attended board meetings and identied/prioritized corporate-wide legal issues such as organization structure and facilitated this project as program management ocer Negotiated and drafted legal documents - vendor contracts, letters of guarantee, loan agreements, employment contracts, lease agreements, internal policies Sakura Kyodo Law Oces, Tokyo Japan Business Administrator, Senior Paralegal Implemented back-oce Business Process Reengineering by proposing and re-designing a new work ow for the reception and support desk Optimized procurement contracts
2007 - 2010
2002 - 2004, 2006
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Shane Forster
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self-directed California State University, Monterey Bay Bachelor of Science in Kinesiology Deans Honor List Fall 2008, Fall 2010 Cabrillo College General Education USA / Singapore LANGUAGES USA To begin a career in the hospitality industry with a focus in the operations, marketing, and overall general management of small luxury hotels. 2008 - 2008 VibrantCare USA Physical Therapy Aide Help Physical Therapists with patients modalities including electrical stimulation, traction, hot and cold wraps, and ultrasounds Lead patients through exercise programs prescribed to them by the Physical Therapist English (Native), Spanish (Conversational)
2008 2010
EXPERIENCE AND SKILLS Procient in Microsoft Oce
2006 2008
USA
INTERESTS
General Aviation (Airplane Single Engine Land certicate), outdoor activities
PROFESSIONAL EXPERIENCE 2008 2012 Post Ranch Inn USA Front Oce Supervisor/Evening Manager Responsible for on property guest relations (check in and out, settling accounts, etc.) Have extensive knowledge of other departments and provide assistance as needed (concierge, guest services, valet, etc.) Ensure the proper communication of necessary information between departments as well as employees during any shift change Manage all Lost and Found (cataloging, contacting guests, return shipments, and collection of payments) Delegate tasks to other Front Oce sta in order to create a seamless ow among guests and employees Assist in the training of new hires at the Front Oce Assist in the weekly scheduling of Front Oce sta Responsible for maintaining and balancing a personal audit at the end of each day Post Ranch Inn USA Spa Desk Supervisor Organize appointment scheduling to maximize use of time and protability while ensuring that the guests needs are priority Maintain current knowledge of the department standards and procedures and ensure that they are maintained Create a seamless ow between spa practitioners and guests Train new hires at the Spa Desk
2009 - 2011
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Tatsuhiro Noguchi
OBJECTIVE EDUCATION 2012 Present Cornell University, School of Hotel Administration USA/Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self Directed (Restaurant Revenue Management, Advanced Supply Chain, Operational Management Keio University Japan Bachelor of Law Course work: International Relations, especially after World War II and the political function of mass media A career in the area of Japanese restaurant management with opportunities to advance to management level. Won major clients: As retainer clients, started business with Toyota and Daikin, an air conditioner maker. Also acquired project clients, including LIXIL, YKK, Kobe City, Temp-sta, and some local companies. Trained team members: When I arrived in Shanghai, every sta member had <1yr PR experience.Trained them by providing frequent feedback and explanation and succeeded in promoting them to higher levels. 2005 - 2008 PRAP Japan, Inc. Japan Account Executive, 2007/4 2008/12 (responsible for McDonalds team and new business development) Carried out huge CSR event for McDonalds: cooperated with other teams of the oce, designed and carried out three-month CSR activities for McDonalds. Held four press conferences in Tokyo, Sendai, Osaka, had the image character appear on TV programs, placed advertorials on magazines and blogs, and made a agship restaurant with electronic debit card donation box for Ronald McDonald House. Sales exceeded 100 million yen and increased awareness of the PR target. Acquired new clients: Won 4 project clients and succeeded to get 2 of them to stay on as retainer clients. Assistant Account Executive, 2005/4 2007/3 (responsible for McDonalds team) Supported PR for McDonalds: Cooperated with McDonalds Japans PR division, dealt with various PR activities such as, sending press releases, media relations, holding press events. Also , worked at PR division of McDonalds Japan to provide temporary assistance. LANGUAGES Japanese (Native), English (Fluent), Mandarin (Elementary)
2001 2005
PROFESSIONAL EXPERIENCE 2009 2011 PRAP China Shanghai Oce China Account Director 2011/4 -2011/8 (responsible for project group, managing 12-15 members) Responsible for the whole oce, managing 12 consultants Won important new clients: acquired Japanese semiconductor maker ROHM as a retainer client, which generated 800,000 RMB prot. Also won Windsor Hotel, a Japanese luxury hotel, as a project client (200,000 RMB prot). Launched new services: Identied an agency which is connected to upscale consumers in Shanghai and provided our customer a new service which let our customer directly introduce their services or products. Had one local sta promoted to a manager: Trained one sta since I came to Shanghai and succeeded to have her become the rst local Chinese manager of the Shanghai oce. Account Manager, 2009/1 2011/3 (responsible for project group, managing 3-6 members) Doubled team prot/members: prot (1,450,000RMB/2009 2,850,000RMB/2010); team members (36) Established tie-up with Dentsu (Japans #1 ad agency): Held joint press conferences about a new product of KOKUYO, a Japanese oce furniture company, in Beijing, Shanghai and Shenzhen. Also devised the communication strategy for the Okinawa Japanese local government, and handled various PR activities, such as sending press releases, arranging interviews, placing advertorials and holding press conferences. Acquired Chinese clients: Planned PR events or PR strategies and events, and carried out the projects for Duoli and 5minute. Designed communication strategy for CANON: Designed communication strategy and created publicity buzz in Shanghai media for a month.
EXPERIENCE AND SKILLS Familiar with MS Word, Excel, PowerPoint TOEIC 905 (2003)/ TOEFL 100 (2012) INTERESTS Traveling (15 countries) and reading magazines Playing tennis, badminton, table tennis
www.cornellmmh.asia
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(MMH) in Asia

Master of Management in Hospitality (MMH) in Asia

Class of 2013 Resume Book

Message From the Dean

Dr. Russell Arthur Smith

Recruiting from Cornell Universitys Master of Management in Hospitality (MMH) in Asia

Our MMH Career Support

Our Program Calendar

Contacting our MMH Career Support for Graduate Recruitment

CORNELL MMH (ASIA)

Cornell Advantage | Asia Experience

Class of 2012 By Function

Class of 2013 Concentrations Selected

8.2% General Management 8.3% Taiwan

16.7% Singapore 8.3% India 8.3% South Korea

Class of 2012 Internship by location

15% Hong Kong

10% South Korea

10% Thailand 5% Indonesia

10% United States

CORNELL MMH (ASIA)

CORNELL MMH (ASIA)

OPERATIONS & REVENUE MANAGEMENT

2009 2009 1995 1997

Hong Kong USA

EDUCATION 2012 Present

2006 2009 December 2008 March 2007

CORNELL MMH (ASIA)

REAL ESTATE FINANCE & INVESTMENTS

To embark on a career in hospitality real estate and sustainability

Shirley Yuan Kong

Singing, Watching Movies

Russia 1997 2001

CORNELL MMH (ASIA)

Angie Chia-Chi Ban

Nov 2005 May Oct 2004 LANGUAGES

2003 2006 2003 & 2001

Chloe Soon Young Hah

2007 - 2008 2003 - 2003

China USA LANGUAGES

Kate Loh Qiaoling

2011 2012 2004 - 2006 1995 - 1999

2002 - 2004, 2006

EXPERIENCE AND SKILLS Procient in Microsoft Oce

General Aviation (Airplane Single Engine Land certicate), outdoor activities

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