SA Health Job Pack

Job Title Job Number Applications Closing Date Region / Division Health Service Location Classification Job Status Indicative Total Remuneration* Receptionist/Typist 508510 Friday 1 March 2013

Central Adelaide Local Health Network The Royal Adelaide Hospital Adelaide ASO-2 Temporary up to 1/11/13 and part-time working 22.5 hours per week $50,606/$54,775

Contact Details
Full name Phone number Email address

Kelly Fox 8222 5407 kelly.fox@health.sa.gov.au

Thank you for considering applying for a position within SA Health. Recruitment and Selection processes across SA Health are based on best practice and a commitment to a selection based on merit. This means treating all applications in a fair and equitable manner that aims to choose the best person for the position. A well presented, easy to read application will allow the panel to assess the information they need from your application. To give yourself the best opportunity to reach interview, the application should clearly and concisely demonstrate to the selection panel that you are suitably equipped to perform the role, and that you possess all of the stated minimum essential skills, abilities, knowledge, experience and educational qualifications (where required). The online application form to apply for this position will ask for employment history, education, qualifications and referees however to understand the position and requirements we suggest you become familiar with the attached Job and Person Specification. We request that you attach the following to your application A covering letter of up to 2 pages introducing yourself to the selection panel and describing your skills, abilities, knowledge, qualifications and experience in relation to the position; A current Curriculum vitae/Resume that includes your personal details, relevant employment history, education, training courses, qualifications and professional memberships. * Refer to http://www.sahealthcareers.com.au/information/ for further information regarding The Indicative Total Remuneration which is inclusive of Award salary, superannuation and other monetary benefits.

Information for Applicant

JOB AND PERSON SPECIFICATION

Title of Position Receptionist / Typist Classification Code: Discipline Code: Hospital Imaging ASO-2 3

Administrative Unit SA Health Directorate: Service: Functional Unit: Department: CNAHS Royal Adelaide SA. Medical Nuclear Medicine

Appointment: Permanent Temporary Other

Term ............... Term ...............

Position Number: Position Created:

Job and Person Specification Approval All excluding senior positions ................................................ ......./......./....... CEO or delegate ...................................... ......./......./....... Commissioner for Public Employment

JOB SPECIFICATION
1. Summary of the broad purpose of the position in relation to the organisation's goals (its expected outcome and how it is achieved).

The Receptionist/Medical Typist, Department of Nuclear Medicine, P.E.T. and Bone Densitometry is accountable to the Office Manager, Department of Nuclear Medicine, P.E.T. and Bone Densitometry for the Provision of general reception duties including coordination and efficient operation of clinics, and audio-typing for the generation of patient reports. The position also provides guidance and advice to less experienced administrative staff in the group.

2.

Reporting/Working Relationships (to whom the person reports, staff for whom the person is responsible, and other significant connections and working relationships within the organisation).

The Receptionist/Medical Typist, Department of Nuclear Medicine, P.E.T. and Bone Densitometry, reports to the Office Manager, who is responsible to the Laboratory Manager, Department of Nuclear Medicine, P.E.T and Bone Densitometry.

3.

Special Conditions (such as non-metropolitan location, travel requirements, frequent overtime, etc.). _______________________________________________________________________________ Must be prepared to: Undertake some out of hours work or work additional days, especially during peak periods or periods of leave. Have a flexible approach to working hours. Participate in the Units administrative position rotations. Attend relevant administrative, departmental meetings and planning sessions. Attend relevant education and training sessions as required. Must be prepared to participate in an annual performance review process. May be required to work at any site within the Central Northern Adelaide Health Service.

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4. Statement of Key Outcomes and Associated Activities. (Group into major areas of responsibility/activity and list in descending order of importance. Continued on next page)

Ensure the day to day coordination and efficient operation of outpatient clinics by providing administrative support to clinical staff and through the provision of a high quality reception service to patients, including: acting as a frontline person to all patients and general practitioners contacting the Unit; maintaining prompt, courteous and appropriate communication with patients; monitoring, screening and re-directing all telephone calls (e.g. Liaising with patients, gathering information to determine appropriate action); providing administrative support to staff attached to the Unit; monitoring all written referrals received by the Unit, identifying if any require urgent action; maintaining accurate patient data on the hospital mainframe; coordinating Nuclear Medicine appointments and other follow up appointments for patients as required and ensuring any pre-appointment instructions from clinical staff are communicated appropriately; making appointments and re-appointments for treatment and investigations using a computerised booking system; liaising with patients and/or relatives by telephone or in writing in a timely manner regarding planned dates (or cancellations); ensuring patient confidentiality with patient records; ensuring the timely request of Medical Records, Radiology films and other test results for clinic sessions. liaising with hospital staff and departments when difficulties are encountered and taking remedial action if necessary; adhering to approved computer booking procedures/protocols and advising relevant staff of any changes required; Presenting information and training staff;

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Statement of Key Outcomes and Associated Activities. (Group into major areas of responsibility/activity and list in descending order of importance. Continued from previous page)

Assist in the provision of quality improvement by taking a leadership role in quality control reviews through Equip and improvement programs such as: maintaining a strong customer focus; ensuring a commitment to continuous improvement; operating under the Code of Conduct for SA Public Sector Employees and RAH Corporate Policies, including RAH Confidentiality Code of Conduct; regularly reviewing and keeping abreast of all administrative and policy changes; taking action in preventing and correcting errors whenever possible; participating in the design and conduct of quality assurance programs in the Unit; assisting in planning improvements and changes to procedures (e.g.) devise and/or follow up recommendations from quality assurance programs; attending and participating in meetings and training workshops; actively contributing to the Medical Administration & Services Administrative Forum; participating in staff appraisal and staff development activities; cooperating with other employees to resolve any conflicts or difficulties encountered during the course of duty. As required assist more junior staff in resolving difficulties and conflicts and report any major conflicts/difficulties to the Office Manager or Laboratory Manager; providing timely negotiation of leave and notification of sick leave with the Office Manager or Laboratory Manager that have impact on service delivery.

Contribute toward the provision of a safe, healthy and equitable work environment for self and others by:
Reporting all accidents, incidents and near misses; Complying with reasonable instructions or procedures aimed at protecting the health and safety of themselves and others; and Carrying out responsibilities as detailed in occupational health, safety and injury management policies and procedures. Maintaining a knowledge of and adhering to the principles standards of Equal Employment Opportunity Legislation which ensures all employees in the workplace are treated in a fair and equitable manner, free from discrimination, bullying and harassment. _______________________________________________________________________________

Acknowledged by Occupant // _______________________________________________________________________________

PERSON SPECIFICATION ESSENTIAL MINIMUM REQUIREMENTS

EDUCATION

Nil _______________________________________________________________________________ PERSONAL ABILITIES/APTITUDE/SKILLS: _______________________________________________________________________________ Proven ability to communicate appropriately and interact effectively in all situations with patients (clients) / relatives (family) and visitors; High standard of interpersonal and communication skills and the ability to work with a multidisciplinary team; Possess the desire, initiative and ability to develop procedures in a practical manner; Proven ability to work independently and be resourceful; Proven ability to work under pressure and to produce work of a high standard; Proven ability to assess, plan, implement and evaluate multiple workloads and prioritise to meet deadlines; Demonstrated ability to readily assimilate new information and procedures and react positively in implementing changes; Demonstrated ability to handle difficult situations with confidence; A commitment to providing excellent service to persons requiring assistance and with people from varied backgrounds; Proven ability to demonstrate team behaviours and participate in decision making; Demonstrated ability to lead a team of staff; Proven ability to problem solve, analyse information and initiate proposals and suggestions; Current (last 6 months) keyboarding speed and accuracy assessment (minimum) of 50 wpm. Good numeracy, spelling and grammar skills. _______________________________________________________________________________ EXPERIENCE: _______________________________________________________________________________ Experience with Microsoft Word and other products. Experience in using a wide range of office/resource equipment. Experience in carrying out a wide range of administrative duties. Experience in working in areas where confidentiality must be applied and maintained. _______________________________________________________________________________ KNOWLEDGE: _______________________________________________________________________________ Working knowledge of, and commitment to Equal Opportunity and Occupational Health Safety and Welfare policies and Legislation. Knowledge of general administrative procedures. Knowledge of medical terminology. Knowledge of and commitment to customer service principles.

DESIRABLE REQUIREMENTS
_______________________________________________________________________ EDUCATION: _______________________________________________________________________ ________________ Nil _______________________________________________________________________________ PERSONAL ABILITIES/APTITUDE/SKILLS: _______________________________________________________________________________ Ability to demonstrate leadership and apply leadership principles. Ability to use computerised information systems. Ability to audio-type. _______________________________________________________________________________ EXPERIENCE: _______________________________________________________________________________ Experience working in a hospital environment and/or with hospital computerised systems. Previous experience in the development of office procedures. Relevant experience as a (secretary/ward clerk/receptionist) in a health organisation. Experience in the use of Microsoft Excel, Word and Access

_______________________________________________________________________________ KNOWLEDGE: _______________________________________________________________________________ Knowledge and experience in medical terminology Knowledge of Hospital policies and procedures