EDC CH V Va allu e A Ad dd diit i o on n

Customer satisfaction is our core objective

EDCH is part of a GSM operator (Etisalat U.A.E)
v v v v v v v v EDCH is the only DCH to be part of a GSM Operator. We have strategic advantage in understanding our clients needs from an Operators viewpoint. We understand the telecom industry as we are a signatory to GSMA. Our financial strength guarantees that we are here to stay. We have access to vast resources of our parent company. We continually invest in our employees which reflects in No Attrition & Full Retention. We utilise our Billing & Customer Care System to provide state of the art services to clients. We are owned by a Telecom Company & not by private firms or investors.

Integrated Data Clearing & Financial Clearing systems

v v v v Both DC & FC Systems are integrated & synchronized. This enhances invoicing & settlement processes. Both departments are under one roof & so co-ordination, consistency is maintained. Any cross-reference, query, clarification between DC & FC systems can be done immediately.

In house Development
v By building & maintaining our own systems, we are swift to implement clients new requirements. v No 3rd party involvement in development / updating our systems, which reduces delay in updation & removes transfer of costs. v Highly skilled multinational IT professionals. v Customized reports & information can be provided according to clients requirement in a short time.

Customer Support
v v v v In-house customer support & not out-sourced. Clients enquiries are promptly replied by skilled & experienced professionals. Support available in regional languages including Arabic, French, Hindi, Urdu, Tamil, Malayalam. Support available 24 hours a day.

Cost benefits
v v v v v v Flexible pricing policy. No hidden fees, No Running Costs & No Administration Fees. ONLY pay for the processing of roaming records. In-house development drops update & licenses cost. Our low overhead reflects in our rates & our Client benefits from this low cost. Many Value added services (IOT Check, Business Intelligence Tool, Fraud Reporting, CDR Conversion, Roaming Negotiation, etc.) are available at a very nominal price.

Excellent Operations
v v v v Latest connectivity & file transfer technologies. Advanced IT Security policy ensures data security & confidentiality. 24x7 operational support, monitoring & trouble shooting. Built-in and well placed disaster and backup plans.

Quality Standards
v As we are ISO 9001:2000 certified by DNV, we conduct Internal and External audit periodically. v All our systems are based on International IT quality standards. v Clients are encouraged to audit us any time.

GSM Membership
v Active Member of many GSM groups. v Always keeping pace with current and future technologies in the industry. v Proud sponsor of many GSM events.

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