Trading Mushirf, Horizon Tower B, Apartment # 2204, Ajman, UAE +971 50 1741726 | +971 6 7316781 | abdelrahman.shabara@gmail.

com

OBJECTIVE
To use my skills in the best possible way for achieving companys goals while keeping up with the cutting edge technologies.

PROFILE SAMMURY
Telecom engineer with 7 years of experience in telecom industry and extensive experience in below fields: Costumer Service Management. HSMs Cryptography and Authentications Algorithms. Problem Solving Techniques. STK and DSTK Value Added Services. Processes Improvement. Javacard and Native Applications. Project Management. Over the Air (OTA) Campaigns. SWOT Analysis. M2M, NFC and Mobile Banking Product Management. Applications / Solutions. SIM Card Development / Testing / GSM / UMTS / GPRS/ LTE Mobile Troubleshooting / UAT. Networks Structure. Parking and Payphone Memory Cards Optical Fiber Systems. Development / Testing / Troubleshooting. Electronics and Digital Circuits.

PROFESSIONAL EXPERIENCE
Analyst Smart Card Services Ebtikar Card Systems - Etisalat Services Holding, Ajman, UAE
Reporting to: Senior Manager Operations and General Manager

April 2011 Present

Managing a team of Technical Consultants and responsible for all smartcard technical aspects. Developing the relationships with customers by focusing on keeping them satisfied through continuous and friendly follow up and support. Provide Pre-Sales support and responding to technical RFIs and RFQs along with participation in setting commercial offers. Managing after sales support activities such as complains / writing incident reports / Problem troubleshooting and solving. Selection of operating systems and modules in the best way maximizing Ebtikar revenues. Actively participating in setting Ebtikar's technical roadmap including recommendations of strategic partnerships through products life cycle. Actively act to understanding the technical organization at the customer side and advice management on how and where to promote the products and solutions. Managing and participating in various projects for LTE, OTA Provisioning, M2M, Mobile Banking, Device Management and SIM Management in MENA, West and Central Africa. Designed new infrastructure architecture for Ebtikar's internal data generation and personalization networks to be aligned with GSMA SAS security standards. Achieved 70% cost saving by in house development of the new GSM data generation and personalization system. Saved full amount budget assigned for quality testing tools by leading software engineers through in-house development for innovative testing tools which eliminated error percentage to almost zero. Achieved and Exceeded Objectives for the year 2011 & 2012.

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Coordinator Smart Card Services Ebtikar Card Systems - Etisalat Services Holding, Ajman, UAE
Reporting to: Senior Manager Operations and General Manager

March 2009 ~ April 2011

Responsible for gathering costumers requirements through face to face meetings and promoting appropriate solutions. Managed various SIM/USIM qualification projects from requirements gathering till obtaining costumer UAT and mass production in GCC and Africa regions. Pre-sales and post-sales support including site visits. Achieved significant succession in troubleshooting and problem solving in Fleet Management, GPRS VeriFone POS and Thuraya satellite devices which added valuable credit to Ebtikar support services in front of costumers. Succeeded to increase our production capacity by 25% by solving a critical problem in one of the high speed personalization machines without any additional cost. Achieved and Far Exceeded Objectives for the year 2009.

SmartCard Developer July 2007 ~ March 2009 The Rock Smart Card Solutions Company, 10th of Ramadan, Egypt
Reporting to: Technical Manager

Oversee a variety of processes pertinent to card programming and customization according to specifications set by the clients unique business need. Pre-sales and post-sales support including site visits. Define testing requirements in line with SIM capabilities, ensure the test acceptance of SIM cards, manage the technical acceptance process and provide support to suppliers on SIM faults. SmartCard Profile Creation, Testing, BAP, Re-BAP, Input/output File Management. Analyze the impact of SIM/handset interoperability issues, specify tool and process requirements to support new technologies and capabilities as per industry standards. Excellent understanding of international Standards: GSM 11.11, GSM 11.14, ISO 7816, 3GPP TS 23.041/3GPP TS 03.41, 3GPP 03.48, Cell Broadcast, GSM 03.38, 3GPP TS 27.007/GSM 7.07, GSM 07.05 (AT Commands), TS 102 225, TS 101 220, Implementation Specification Smart Trust WIB.

Teacher Assistant (Lecturer) September 2006 ~ July 2007 The Higher Technological Institute, 10th of Ramadan City, Egypt As a Teacher Assistant in the Electrical and Computer Engineering Department. I was assisting professors in teaching some subjects like: Electrical Circuits| Electronic Circuits | Digital Design | Digital Communications | Analog Electronics Labs | Digital Electronics Labs

EDUCATION & QUALIFICATIONS

Bachelor's Degree in Electrical and Computer Engineering Higher Technological Institute (HTI), Cairo, Egypt
Graduation Project: Optical Fiber CDMA Rank: 2nd (Excellent with Honors), GPA: 3.76

2001 ~ 2006

Certified Associate in Project Management - CAPM Project Management Institute (PMI) CAPM Number # 1462322 Certified Product Manager - CPM Association of International Product Marketing and Management (AIPMM) Professional Diploma in Digital Marketing Digital Marketing Institute (DMI)

Oct. 2011

May 2012

On Going

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TRAINING COURSES
2013 Mastering Customer Retention. IT Strategy Management. Product Management Report Writing. Project Management. OTA & STK Standards. Smarttrust WIB 1.3 & WML Wiblets Development. JAVA CARD Applets Development. LSCript Native Applications Development. Introduction to the Alcatel GSM Network. Alcatel 900 / 1800 NSS - HLR & RCP Description. Alcatel 1000 MM E10 System Description. Mobile Networks Structure [GSM, GPRS, EDGE, UMTS]. Cisco Certified Network Associate (CCNA) Siemens EWSD Exchanges Optical Fiber Communication Systems Optical fiber cables (loose tube & tight buffer cables) Optical fiber cables fusion splicing using (FUJIKURA-FSM40s & SUMITOMO-TYPE 36) Optical Time Domain Reflect meters (WAVETEK-MTS5100) GSM with network planning and frequency planning case study Mobile telephones operation and maintenance PBXs and ISDN

2011 2010

2009

2008

2007 2006

2005

2004

REFERENCES
Mr. Mubarak Al Muhairi Sales Support Manager - Emirates Airlines M: +971 50 2600090 E: moalmuhairi@hotmail.com Mr. Emad Hamdi Excellence and Compliance Manager Jumeirah University M: +971 50 3663517 E: emadhamdi75@gmail.com Mr. Ahmed Khaled Telecom Rollout Manager Alcatel Lucent KSA M: +966 56 7077689 E: ahmed033@hotmail.com More references available upon request,
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