Some Facts About ETSIndia 1- Global Delivery Model ETSIndia provides an advanced framework for achieving operational excellence

by using an appropriate and clearly-defined Global Delivery Model (GDM). ETSIndia GDM Advantages: Assurance of best product quality

Continuous improvements High-quality development Adaptive sourcing Local accountability Access to specialized skill sets Extended service levels Cost benefits Robust technology resources Lower risks Shorter lead-time No possibility of communication gap Faster response 2- Execution Framework

3- Service Level Agreement ETSIndia offers its clients service level agreements not just as a way to give peace of mind but as a framework to define service goals that can be measured, tracked, and evaluated to help bring incremental mutual benefits over a period of time. Features: Completely transparent Designed to take care of clients requirement

Requirements are documented before sign-off Service levels are defined

Fundamental Principles Staffing plan

Operational metrics Response process Scheduling metrics Escalation metrics Risks and contingencies

Service coverage Review plan and reporting format Onsite and offshore facilities Connectivity

Scope

Source code rights Contacts Disaster recovery plan Exit

Roles and responsibility defined at the task level

Change management 4- Hiring the Best

We believe that placing great people in the right positions is the key to achieving outstanding business and career development results. ETSIndia has gained the respect of our Consultants and Clients alike by matching the right consultant with the right client. This has translated into great results for both. The tremendous growth of our staffing solutions business is the testimony to the success of this approach. Hiring strategy includes our own HR databases (A2ZUS with US based candidates and A2ZINDIA with India based candidates), access to Indian Job portals (Naukri, Jobsahead), access to US Job portals (Monster, Dice), Web Campaigns, Print Media Campaigns. Our recruiters headhunt for specific domain skilled resources based on our staffing experience of more than 15 years. Over the years our process has been refined and benchmarked until it has now become a repeatable, measurable process involving the following steps: 1. Preparing Job Profiles and Job Descriptions based on Position Analysis 2. Using our own databases, subscription to job portals, media advertisement to find suitable candidates 3. Screening of candidates and Interviews Management 4. Background checks on selected candidates 5. Make offer letters based on CSGI managers approval for permanent hires or provide resources on contract basis for short term positions 6. Joining Formalities, Induction and Orientation Program 7. Performance Appraisals and Reviews 8. HR Surveys and Employee Satisfaction Feedback 9. HR Benefits Management like Medical Insurance, PF, Tax Planning 10. Employee Training Programs E-learning as well as Instructor Led on Continuing basis 11. Exit Interviews and Replacement of resources 5- Ramp Up In certain times, flexibility and scalability becomes more important than saving cost. When you are outsourcing any work, it is important for you to know whether the organization you are allying with is capable of ramping up its infrastructure and manpower to meet your changing needs.

ETSIndia is fully equipped to handle any changes in your requirement as is made evident by the following information: Fully equipped and secure operational development centers in Allahabad (two locations), Lucknow, Jhansi, Gorakhpur, Ranchi, and Patna. HR databases to assist in hiring right talent rapidly

Trained additional resources on stand by mode Capability for Manpower recruitment on the fly to enhance and ramp up an existing team Ability to ramp up offshore as well as onsite teams as well onsite staff augmentation Readily available space and infrastructure to add more resources

6- Business Continuity Plan While striving to be the best, ETSIndia ensures continuity in its business operations through a robust and well-placed Business Continuity Plan (BCP). The objective of this plan is to continue critical business operations by minimizing the duration of a serious disruption to operations and resources. The BCP reiterates our commitment to delivering the highest quality solutions using the onsite/offshore model, and protecting our clients from risk.

Key Areas:

ETSINDIA Expertise:

Infrastructure recovery management plan Functional area recovery management plan Process failure Functional hardware in Milpitas

High quality solutions Onsite/offshore model Protect clients from risks

7- Infrastructure
Infrastructure and its ability to meet needs of todays global clients plays a key role in delivering successful output. ETSIndia takes pride in its company owned buildings and equipment to meet our clients stringent standards. All of our facilities have inhouse audio-video conference facilities, cafes, health and recreational facilities apart from fault-tolerant redundant power, water, internet, and telecom systems.

8- Multilingual Operations ETSIndia provides multilingual support capability at its development centers to serve its clients. Multilingual support that we offer to our client includes: IT Help desk services Customer Support services (CS)

IT Infrastructure management services

Multi-lingual technical support services

(IM)

Multi-lingual contact center services

On-site support ETSIndia Multilingual Capabilities: Specialize in support services in over 10 languages Eliminate the requirement of running multiple support centers in locations across countries to cater to local customers or time zones

Well-trained and experienced multilingual Support team comprising foreign language experts Strict code of ethics Guaranteed a confidential, impartial, and accurate service

9- Training We understand that in these times where change is the only constant, our people need training that keeps on edge of ever advancing technologies. Key features of our training programs are: Fully integrated and coordinated with companys business plans Wide spectrum of training programs

Continuous assessment of training needs Compulsory for all employees depending on the assessment Periodic assessment of the training undertaken

Soft skills training programs include: Communication Skills

Time Management Professional & Personal Etiquette Working in Teams

Relationship Building

Conflict Management Some of the technical training programs include: Object Oriented Design

Automated Testing 10- Location India is now an established leader in IT outsourcing. Over last two decades, India has gained indepth knowledge to build, operate, and manage world class offshore centers. While infrastructure can be replicated at other places, what can not be replicated is experienced and trained talent pool at all experience levels. ETSIndia with its 15 years of working in India understands hiring, training, retaining, etc. to deploy some of the best technology professionals for servicing its global clients in IT Consulting, E-learning Solutions, Infrastructure Management, and Remote Helpdesks. When you partner with ETSIndia, our understanding and experience becomes your key strength in using off shoring advantages that India as a location offers quality talent pool (multilingual), economical cost, and 24x7 operations. Careers

Workculture Core Values Events & Work Life Open Positions

ETSIndia, with its state-of-the art development center at Allahabad, India, is a company that has emerged as a leader in Digital Training Programs for Professional Studies & IT services. Currently, ETSIndia has of a competent work-force, IT leaders as its clientele, including several companies, NGOs and a veritable work culture. The core operational areas of FCS are e-learning, IT consulting, product engineering and application development. At ETSIndia we provide you an opportunity to enrich your skills and work with global giants. If you think you are talented, energetic, team-oriented and willing to join a young, happening company in the area of e-learning, digital content services, IT consultancy and product engineering services, ETS is the right choice for you.

Work Culture

Empowered Freedom: Think, innovate, and work independently for common goals. We can achieve everything if we do not worry on who gets the credit.

Treating Time as a Business Tool: Work fast to help your colleagues and company compete in the marketplace. Business happens at the speed of thought, so organize yourself

Continuous Learning for Consistent Innovation: Look out and stay in continuous learning posture. A frog in a well will never know what is happening in the ocean.

Listen to Voice of Customer: Our clients are the best people to know their businesses. They use our services to meet their business needs. This is the reason to read, hear and understand voice of customer and provide information and services the way they want it.

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Core Values Faith: Act to generate trust and dependability in your work and environment. Transparency and Integrity: Meet the customer expectations through total transparency and integrity. Transparency: Inform your colleagues and clients about issues affecting their work, quickly and truthfully.

Integrity: Do not over promise. Deliver what you promise. Be blunt and say what you mean or think within. Respect for Colleagues: Respect and appreciate your colleagues' work and competency. It is the teamwork that makes the company win and deliver customer delight.

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Events & Work Life While employees at ETS strive for perfection in their work, they also have a good time in the process. The company has the highest standards relating to the quality of work expected. On its part the senior management ensures a work environment free of tensions, worries and uncertainties. Employees and management have ample opportunity to mingle and exchange ideas at company sponsored social gatherings and outings. Ask any employee about the recent nature trip to the KUMBH2013 world biggest fair. Adding value to the whole team are the team building exercises that are not only entertaining but also help improve personnel and personal relations within the organization. Every festivity, every personal and social occasion is a company-wide special event at ETS.

Open Positions:
Position RM( Regional Manager) Minimum Qualification - Post Graduation Experience 3-5 years
Essential Duties and Responsibilities: Reaching the targets and goals set for your area Increasing business opportunities through various

routes to market

Setting sales targets for individual reps and your team as a whole Recruiting and training sales staff Monitoring team's performance and motivating them to reach targets Compiling and analyzing sales figures Possibly dealing with some major customer accounts yourself Collecting customer feedback and market research Reporting to senior managers Develop draft proposals based on team meetings and discussions Maintain the Business Development databases

Position DM( District Manager) Minimum Qualification 10+2 Experience 0-2years

Essential Duties and Responsibilities: Reaching the targets and goals set for your area Increasing business opportunities through various routes Achieving sales targets for individual Collecting customer feedback Reporting to senior managers Executing marketing strategies and campaign

to market