B.B.A. DEGREE EXAMINATION, DECEMBER 2008. BUSINESS COMMUNICATION Time : Three hours Maximum : 50 marks PART A (5 ?

? 8 = 40 marks) Answer any FIVE questions. 1. Explain various types of Business letter. 3. Distinguish between an offer and a quotation. 4. Write short notes on : (a) Agenda (b) Minutes. 5. Specify situations where circular letter and drawn. 6. Draft a letter to Nisha & Co., Madras requesting him to send the latest price catalogue. 7. Explain the various types of report. 8. Write a letter to The National Insurance Company informing them about a fire accident. PART B (4 ? 15 = 60 marks) Answer any FOUR questions. 9. Discuss the importance of a business letter. 10. Write a circular letter announcing the fact of opening a new branch of your firm in Karaikudi. 11. Explain the format of business letter. 12. 13. What is Business Reports? Explain its importance and types. 14. Draft a letter to the Manager, Indian Bank, Madurai requesting him to overdraft facilities. 15. Write a complaint letter to that the wall clocks are received in a damaged condition. PART A (3 x 5 = 15 marks) Answer any THREE questions. 1. Explain different forms of written communication. 2. What are the points to be remembered while drafting an order refusal letter?3. Explain the principles underlying an insurance contract. 3. Explain the principles underlying an insurance contract. . 4. What are the steps involved in report writing?

5. What is the importance of teleconferencing? PART B (4 x 15 = 60 marks) Answer any FOUR questions. 6. Explain the layout of a business letter with an example. . 7. Write a circular letter informing the conversion of a partnership firm into a private limited company. 8. Draft an application for the post of a company secretary 9. Draft the minutes of the meetings of the Board of Directors of a company. 10. Draft a speech by the Chairman in the Annual General Meeting of the company. 11. Draft a report of the experts on raising additional capital of the company. 12. Explain the role of internet for the development of communication 1. 2. What is a Circular ? 3. Give the meaning of Non-Verbal Communication. 4. What is Email ? 5. What is Rumour ? 6.What is Jargon ? 7. What is Electronic Meeting ? 8. What is Business Letter ? 9.What is P.S. ? 10.Expand WWW. 11.What is a Oral Report ? 12.What is Attention Line ? 13 14.State and explain types of networks. 15. Distinguish between media and channel. 16.What is a circular ? Explain the need for it. 17..18..19.Distinguish between committee and conference.20.Briefly explain the advantages of communication.2122. State the advantages of teleconferencing.23. 24. Explain the types of cimmunication.25.. 26. State five objectives of Communication.27. Distinguish between an offer and a quotation.28. Write short notes on :(a) Agenda(b) Minutes.29. Specify

situations where circular letter and drawn.30. 31. Explain the various types of report.32. Write a letter to The National Insurance Company informing them about a fireaccident.33. Discuss the importance of a business letter.34. Write a circular letter announcing the fact of opening a new branch of your firm inKaraikudi.35. Explain the format of business letter.36. Write an application letter for the post of an accountant in a Jeya Limited at Chennai.37..38. Draft a letter to the Manager, Indian Bank, Madurai requesting him to overdraftfacilities.39. Write a complaint letter to that the wall clocks are received in a damaged condition. 40. Explain different forms of written communication.41. What are the points to be remembered while drafting an order refusal letter?3. Explain theprinciples underlying an insurance contract.42. Explain the principles underlying an insurance contract. .43. 44. What is the importance of teleconferencing?45. 46. Write a circular letter informing the conversion of a partnership firm into a private limited company.47. Draft an application for the post of a company secretary48. Draft the minutes of the meetings of the Board of Directors of a company.49. Draft a speech by the Chairman in the Annual General Meeting of the company.50. Draft a report of the experts on raising additional capital of the company.5152.Expand the following :1) TCP 2) CCTVs.53.What is meant by letter of termination ?54.What do you mean by Forfeiture of shares?55. What is meant byDividendWarrant ?56. 57. What are the purposes of office circulars ?58. What is a teleprinter ?59. What do you mean by online business ?60. What is a Telex service ?61.Who is an agent ?62. What do you mean by reference letters ?63..64. As a Secretary of Hindustan Motors Ltd. Kolkata reply to ashareholderwho complainsto the company regarding non-receipt of share certificate.65.

66. Draft the following office note for MICO Ltd. Bangalore.a) Office note regardingImportof New Machinery.b) Office note regarding recording of attendance by the employees.67. Draft an invitation for launching of a new product by Maruthi Udyog Ltd.68. Draft an office circular to the staff members annoucing the company's schemeof consumers loansby Bharath Electronics Ltd., Bangalore