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WE LCO M E !
I'm finally getting this started. The goal is to obtain the ITIL V3 Foundations Certificate.
1) Provide a repository of links and information 2) Provide helpful hints 3) Journalize the "adventure" 4) Minimize out of pocket expenses 5) Avoid the use of "dumps". If I do this, I'm going to do this right and learn something along the way. I subscribe to the theory that the use of "exam dumps" is cheating. 6) And should probably try to get the certification. (COMPLETE!)
LIN KS
ITIL Foundation Syllabus (interim) My Kindle Fire page My CSQE certification blog
September (1) December (2) January (3) December (4) September (2)
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March (1) January (1) December (5) November (1) October (17)
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5) I retook the free online Taruu exam a few days before the ITIL exam and once again scored 26/40 for 65%. I'm providing this as a baseline, not an absolute formula for success. On this sample exam, I felt that there were many questions with two right answers. 6) I've posted a number of times over the past 15 months that I was going to register for the exam. It wasn't until I finally registered that I re-focused my studies and got the job done. Having an actual target date was a big motivator and led me to conclude this effort. You can see that I've dropped out of studying for months at a time. 7) I tried getting a study partner to go through this with, but she dropped out after a couple weeks. Maybe next time I'll try to find 2-3 study partners. 8) I received my certificate in the mail a couple days ago. My mail person semi-folded it to get it into the mailbox and the lapel pin distressed the actual certificate as well. It's not too bad, just a bit "distressed". I scanned a copy so I'll always have a backup. Within one week of passing, I also updated my resume, sent an updated copy of my resume to my employer and updated my resume on monster.com 9) It would have been nice to have been able to talk to somebody about the exam, but I don't know anyone that's ITIL certified. I guess I could have contacted somebody on the LinkedIn or Google forums. Thinking back, I probably should have done this. Hopefully this blog will help to fill the void for some of you guys ... I don't know if I'll pursue additional ITIL certifications in the future. I don't have any problems with it, I just may want to branch out a bit more. I've mentioned on my CSQE blog that I wanted to look at some technical certifications like Linux or Web. Maybe even security. Security knowledge would never hurt you. I will not invest time in Microsoft certifications as they are rendered useless every 3 years or so. That much I know for sure. On the other hand, I'm starting to consider the possibility of having too many certifications. A lot of certs will make it look like that's all you do. There shouldn't be any issues in certain industries like education, healthcare and pharmaceuticals where certs are required to show competency. It seems to me that if hiring managers have the certifications themselves, then they tend to value them. Same story with a masters degree for IT people - if the
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hiring managers have them, then they are valuable, if not, then they really don't matter. I think I'll touch base with a couple Human Resources folks that I know to get their opinions on this. If I come across any good ITIL-related information, I'll add some new posts in the future. I'll also add a link to the next cert I pursue ... Good luck in your pursuit of ITIL Foundations. I hope this blog provided some value. -- Dan
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My score was 70 and 65 was needed to pass. I should have taken this a year ago when I was studying harder. After almost a year off, I studied for the past 1.5 - 2 weeks. Well, on to the next cert.
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Status
Progress! Taking (and passing) the Brainbench ITIL Concepts exam this last week has provided me with some motivation and renewed enthusiasm. Since the exam, I've done the following activities: - Printed the free flashcards (posted here) and completed a cursory review of them. - Reviewed some PROCESS material in one of the posted free study guides. - Studied some Continuous Service Improvement CSI material - Retook the Brainbench exam with the following improved results: ITIL Concepts Score: 3.83 Percentile: Scored higher than 96% of previous examinees Demonstrates a clear understanding of many advanced concepts within this topic. Appears capable of mentoring others on most projects in this area. Strong Areas Problem Management Incident Management & Service Desk Capacity Management Service Level Management IT Service Continuity Management Weak Areas Availability Management I've also (finally) scheduled the EXIN exam. That was painful. The registration process appeared to "hang" a couple times and I was unable to print a receipt of my payment. I
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did receive email notification that I had registered, so I'll check with the testing center to verify everything is good. I'll also visit the testing center prior to the exam to ensure that I know EXACTLY where to go and to evaluate if any road construction would cause delays. After all these months, I'm finally going to take the exam. Finally.
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