QUESTIONNAIRE

1) How would you describe your professional life in general? Interesting a) Challenging b) Miserable 2) How do you handle excessive workload? Prioritise your tasks a) Get frustrated b) Do work step by step 3) Do you have time for your family every week? a) Yes b) No 4) Do you think you have excessive work load? a) Yes b) Sometimes c) No

5) Do you think you are not clear about the scope and responsibilities of your job? a) Agree b) Neutral c) Disagree

6) Do you think you are not able to meet the demand of your seniors? a) Yes b) Cant say c) No 7) Do you think you are not able to take care of your health due to work pressure? a) Agree b) Neutral c) Disagree

8) Do you think the amount of work you have to do interfere with the quality of work you want to maintain? a) Agree b) Neutral c) Disagree

9) Do you face conflicts at work? a) Very Frequently b) Sometimes c) Never 10) Do you get any benefit or extra pay for doing overtime? a) Yes b) No 11) Do you think your expectations from the job are being satisfied? a) Yes b) No c) Only few are being satisfied 12) How are your relations with your peers and seniors? a) Very Good b) Satisfactory c) Bad

13) the enivronment of the workplace is comfortable and safe a) strongly agree b) Disagree c) Agree d) Srongly agree 14) employess are treated fairly and equally a) strongly disagree b) disagree c) agree d) strongly agree 15) I am treated with respect by management and fellow employees a) b) c) d) strongly disagree disagree agree strongly agree

16) I feel under a great deal of stress on my job a) b) c) d) strongly disagree disagree agree strongly agree

17) Please rate the following areas by level of importance with 1 being most important and 6 being least important.

1 Employee recognition program

Ability to make decisions Comfortable work environment Employee training program Company picnic

18) Please rate the following benefit areas by level of importance with 1 being most important and 6 being least important.
1 Health benefits Disability benefits Retirement plan Life insurance Education assistance Bereavement pay 2 3 4 5

19) How satisfied are you with the support of the HR department? a) b) c) d) strongly disagree disagree agree strongly agree

20) Which types of incentives motivates you more? a) Financial incentives b) Non Financial incentives like gift coupons, awards, etc c) Performance appraisal d) Motivational talks

21) Please rate the following benefit areas by level of importance with 1 being most important and 6 being least important.
1 Periodical Increase in salaries Effective performance appraisal system Job security Good relationship with co workers Good safety measures adopted in the organisation Acknowledgement and recognition for work 2 3 4 5

22) What do you like best about working for Telekom Malaysia? ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________

23) What do you feel would motivate you more towards working for Telekom Malaysia? ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________