Enabling Sustained Business Excellence

Part 6 of 8 - Analyze Phase

Lean Six Sigma Practice @ KINDUZ

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 Analyze Phase

Objective:
To understand the reasons for variation and
identify potential root causes, stratify and
analyze the opportunities for improvement,
determine sources of variation, identify a
Control specific problem and define an easily Define
Performance understood problem statement. Opportunities

Inputs
• Input, Process, and Output
Indicators
• Operational Definitions
• Data Collection Formats and
Plans
• Baseline Performance
Metrics
• Process Capability Sigma
• Cost of Poor Quality (COPQ)
• Productive Team Atmosphere
Key Deliverables
Analyze Opportunity:
• Data Analysis
• Identify Potential Root Causes • Validated Root Causes
• Apply Failure Modes and Effects (FMEA)
• Problem Statements
• Implement Comparative Methods
• Conduct Sources of Variation (SOV) • Sources of Variation
Studies • Process FMEA
• Conduct Correlation and Regression • Potential Solutions
Analyses

Improve Measure
Performance Performance

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© 2009 KINDUZ - All rights reserved 2

Value Stream Mapping – A Petrol Station / Gas Station Example

Customers Enters Helpers / Customer Customer Starts

Petrol Station Fills Tank Vehicle

Customer Finds Customer Carefully

Customer Stops
Pump with Smallest Exits, avoiding other
Vehicle
Cue Standing Traffic

Customer Waits in a Customer Makes

Customer Exits
Cue Payment

Goal is to Eliminate or Make Non-Value Add Activities More Efficient

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 3

Fish Bone Analysis

• A thinking tool
that helps to
Very less time with organize ideas
assigned associates
Associates working on about potential
to focus on
Is a boring activity reviewing PIPs
Process Improvements
that are critical to business
causes of a
which don’t come as PIPs problem
Too much manual
effort required in excel.
Such activities are lined
Lot of effort goes into
filling excel sheets instead for the entire year  It is a graphical
of reviewing PIPs display to probe
for and show
relationships
High variation in Review Age
between a
Periodic reviews problem (effect)
not happening based on metrics and its possible
causes
Formal controls not
defined, documented and
agreed upon.
 While building a
No detailed formal
Fishbone, it is
process laid out good to have
with formal SLA’s people with
Very few controls resulting in slackness knowledge of
in place for checks in the system different parts of
the process
participate

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 4

 Scatter plots

A simple tool that helps determine if a relationship exists

between two measures or indicators
 It provides a visual image of how potential process factors are (or Other Tools:
are not) related to key outcome • Lean Tools
 An indication of any relationship is followed by more formal
statistical methods (if necessary) • 7 QC Tools
• Correlation
Student Theory Practical
A 59 70
• Regression
B 63 69 • FMEA
C 64 76
Practical

D 70 79 • Hypothesis
E 74 76
Testing
F 78 80
G 79 86 • Annova
H 82 77
I 86 84
• DOE
J 92 90 • Etc.

Theory

Theory
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Contact

Website: http://www.kinduz.com/
Email: services@kinduz.com
India Office: +91-40-40165594
Workshop Knowledgebase:
http://kinduz.ning.com/

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 6

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