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BACKGROUND ISSUES
(1) NORAD's Mission: Recognizing that the officers at NEADS are probably not
the people who determine - either pre or post 9/11 - NORAD's mission, probe
with each of them their own personal understanding of NORAD's mission before
9/11. Here we want to accomplish two things: (1) test the accuracy of the
statement "Prior to 9/11, NORAD was only looking out" (as you know, I question
whether that is entirely true), and (2) assuming the statement is true, WHY was it
true? Remember, we have to provide the American people with some insight
and explanation as to why NORAD was totally facing outward, given the threats
that existed.
(2) Radar Coverage: From a technical standpoint, understand the state of radar
capabilities at NEADS - pre 9/11. Specifically, how far "in" could the officers at
NEADS "see"? What capability, if any, was there to view the same radar feeds
that FAA controllers were seeing? Understand their equipment and its limitations
pre 9/11 !n Understand what finding a primary target by using a "Z point" entails.
(NEADS Transcript 078)
(4) Training - Relationship with FAA: Probe the relationship between NORAD
and FAA pre 9/11. On what occasions did they interact? What were the
circumstances? What points of contact did NEADS have at the FAA? What was
the role of NORAD liaisons to FAA and visa versa?
(8) Air Alert Positioning Pre 9/11: Understand how many assets at which
bases were on alert prior to 9/11. Answer the question why couldn't NORAD
draw on assets closer to the hijacked cities, even though they weren't a part of
the alert structure.
Focus on coverage of D.C. - why wasn't Andrews an alert facility as
opposed to Langley?
OPERATIONS ON 9/11
(X) Notification 11: Official NORAD timeline cites 0840 as time of notification;
NEADS transcript records time as 0837; other FAA source? Nail down exact
time and substance of notification.
(X) Otis Scramble: Why did NEADS vector the Otis fighters over the ocean and
park them in Whiskey - rather than sending them directly to NYC?
(X) Resurrection of Flight 11: Where did this originate? Why did NEADS think
that AA 11 was heading toward D.C.? What was NEADS seeing/referring to?
(X) Shoot Down Order: Precisely when and how was the authority passed to
NEADS? What was the source?
(X) ROE: Determine the understanding of each facility (NEADS, CONR) as well
as the understanding of individual officials of ROEs in effect that day.
b. Critical to understand from the pilots what they believed the ROEs
were at specific times. [NB: Look for Otis tapes on this; what about
Langley???]
(X) Andrews Fighters: NEADS knowledge of and control (if any) of fighters
scrambled from Andrews.
(X) Chat Log vs. Tape Recordings: Understand the distinction between these
two types of communications; why are there no tape recordings from CONR or
NORAD HQ - similar to what we have from NEADS? Are there other tape
recordings from NEADS? What about the Battle Cab?
(X) Selfridge Fighters: Answer the question whether NORAD would have had
the assets in position to shoot down 93?
(X) Langley Fighters: Understand (1) Original routing and coordinates given to
pilots; (2) how, when and why that changed, and (3) speed requirements.
(X) SCRAMBLES: For Otis, Langley, Toledo & Selfridge, understand the precise
details of the following:
(1) Heading and coordinates given to the pilots on launch; who controlled
the pilots from each base - NEADS or FAA - and who specifically at
those facilities? What was the mission?
Langley Issues: What was the target for which these fighters were
launched? SHOW DOCS AND CONFRONT WITH TESTIMONY
FROM HEARING AND NEADS TRANSCRIPT
(2)
Plane to D.C.
American
Tail number that is 11
Statement about the first one still being airborne
(X) Lat/Lon vs. Vortex Markers: FAA and NORAD speak different languages.
NORAD could not get a fix on the hijacked aircraft because FAA was passing
along Vortex geographic markers and
(2) Did anyone at Indy contact NORAD or the military?
(3) Exactly what steps did Indy controllers take to try and determine the fate of
Flight 77? Why did no one "see" the primary target that was 77 when it
reemerged on radar at 0910?
(5) What was the miscommunication that led to the "confirmation" of Flight
77 down over Ashland, Kentucky?
- Did anyone at Indy know or suspect that the hit at the Pentagon
was Flight 77?
(6) When did Indy receive confirmation that Flight 77 had hit the Pentagon?
(1) On 9/11, was the controller aware of the potential for a suicide hijacking
scenario,? To your knowledge, were others in the FAA aware of the
potential for a suicide hijacking scenario?
(2) On 9/11, what type of exercises - sponsored by either FAA, FEMA, DoD,
or some combination thereof- related to hijackings had the controller ever
participated in?
(5) On 9/11, was the controller familiar with NORAD? If so, how would
he/she have contacted NORAD and under what circumstances?
INTERVIEW OUTLINE
I. Introduction of Commission
We are part of the team that will be writing the story of what happened
on 9/11 - for example, what happened on the planes, what did the
military\NORAD do in response, what did the FAA do, and what the
first responders - police and fire fighters - did on 9/11. We are to tell
the story of what worked and what didn't work. Our report is due to
come out at the end of next May. Hopefully it will accomplish at least
two things: (1) first, it will get the facts straight; that is, the Commission
will write the definitive story of what happened on 9/11; and (2) it will
make thoughtful recommendations on how we as a nation can avoid
this type of tragedy again.
Now, before we start let me ask if you any questions about what I said
or about what we're doing here today. Also, as a preliminary matter
let me ask did anyone discuss the subject matter of today's interview
with you prior to today? If so, who? Did anyone at the FAA or
elsewhere instruct you not to discuss or to discuss certain subject
matters today? If so, who? What subject matters?
Tell me a little bit about your background (e.g., how long you've been a
controller, how long with FAA, what positions, etc.)
(1) On 9/11 how would you have described your duties and responsibilities
as a controller?
What does it mean to say an aircraft has gone into "coast"? Is that
the same as saying an aircraft is a primary target?
Procedures on 9/11
(1) If you can think back to what you knew on 9/11, versus what you know
now, at that time what was your understanding of the procedures you
were to follow in a hijack situation? What was your understanding of the
protocol for hijackings?
(2) How did you know that this was the protocol? Where was it written
down? Was this subject "taught" or included as part of your training?
Please describe your training on this issue.
(3) On 9/11, what were the manuals/documents you would have turned to
for guidance in a crisis? Where would these documents have been
located? On 9/11, to your knowledge did anyone refer to these manuals
for instruction?
Prior to 9-11, how often would you lose radio contact with an
aircraft? What are the reasons why you would lose contact with an
aircraft? (e.g. mechanical failure)
Prior to 9-11, what is the longest passage of time that you lost radio
contact with a commercial aircraft? What is the longest time one of
your colleagues has lost radio contact with a commercial aircraft?
Non-Transponding Aircraft
Prior to 9-11, how often would you lose the transponder signal (i.e.,
mode three code) of a commercial aircraft? How often was the loss
of transponder signal attributable to mechanical or technical
failures?
Course Deviation
Prior to 9-11, what was FAA SOP for handling a commercial aircraft
that deviated slightly from its intended course? About how often
would this occur?
Exercises
(1) On 9/11, what type of exercises - sponsored by either FAA, FEMA,
DoD, or some combination thereof- related to hijackings had you ever
participated in? If you have never participated in an exercise involving a
hijack scenario, are you aware of others who have?
(2) Prior to 9/11, had you heard of or were you aware that others within
FAA were aware of the potential for a suicide hijacking scenario?
V. Events of 9/11
(1) Describe in your own words what happened in this Center on 9/11.
(2) Did any of the controllers involved with 77 know or suspect that the
aircraft that hit the Pentagon was Flight 77?
(3) What is your view today of the FAA's relationship with NORAD?
Miscellaneous
(1) In terms of crisis management and response, what do you think
worked well on 9/11? What failures do you see that occurred that day?
(2) How would you describe FAA's preparedness today for another
hijacking incident? What are the outstanding weaknesses?
(3) If you were a member of the 9/11 Commission, looking at the aviation
issues, what recommendation(s) would you have to make the system
safer?
(4) Are you aware of any write up - any report, any memo, any document
whatsoever - produced by the FAA - either by this facility or another
facility - that addresses the performance of the FAA on 9/11?
VI. Wrap Up
Thank you for your time. Do you have any questions for me? If you think
of anything to add, here is my card, please feel free to give me a call
anytime.
10
77 SPECIFIC NOTES
0900: Walked over to air traffic manager - interrupted by ops supervisor who
said AA77 Nordo; during conversation people shouted they had observed an
aircraft crash into second tower. (Get exact time from CNN tapes)
(2) WHO WAS THE OPS SUPERVISOR WHO INFORMED YOU? WHAT
EXACTLY DID HE/SHE SAY? WERE YOU ADVISED THAT 77 HAD
STARTED A TURN (OR "SOUTHWESTERLY HEADING") BEFORE IT
WENT INTO COAST?
Told supervisor to make calls forward along route of flight to block airspace
0903-0910: Selected "All Primary" button on scope to see if there were any
primary targets
11
ALTOGETHER, AS OCCURRED WITH FLIGHT 77, COULD THEY HAVE
DONE IT?
0905: Paged ZID-505 to request help gathering voice recording and NTAP data
0905: Told air traffic manager to call Command Center - said that in light of NY it
could be a hijack.
0910: I called AGL; lost radar and voice communications with AAL77; AA had
reported that another aircraft had been hijacked
(11) HOW DID YOU KNOW AA HAD ADVISED THAT THEY HAD
ANOTHER AIRCRAFT HIJACKED?
(12) DID YOU TELL ROC YOUR SUSPICION (ABOVE) THAT 77 MAY
BE HIJACKED?
(14) WHY DID YOU NOTIFY COMMAND CENTER BEFORE ROC? WHO
NOTIFIED THE COMMAND CENTER?
0910-0915: Asked TMU personnel to call AF search & rescue and advise of
missing aircraft
12
(17) WERE YOU STILL LOOKING FOR IT ON RADAR?
MISCELLANEOUS
(4) NOTIFICATION CHECK LIST: ARE YOU FAMILIAR WITH THE FAA FORM
ENTITLED "FACILITY ACCIDENT/INCIDENT NOTIFICATION RECORD"?
13
(7) WHAT DOCUMENTS, IF ANY, DID YOU PREPARE AFTER 9/11 RELATED
TO THE EVENTS OF THAT DAY?
(12) WHEN WERE YOU ASKED TO PULL TOGETHER ALL DOCUMENTS AND
TAPES RELATED TO 77? WHO DID THEY GO TO?
(1) WHAT DID BYARD TELL YOU ABOUT FLIGHT 77? DIRECTION IT
WAS HEADING?
(3) WHAT DID YOU KNOW AT THIS POINT ABOUT OTHER HIJACKED
AIRCRAFT AND/OR HITS ON WTC? FROM WHOM?
0900: (or "sometime shortly thereafter") - called military ops specialist (Kevin
Schott) and asked him to call search and rescue
0903: called AAL dispatch and talked to Jim McDonald; will get back
14
(6) DID MCDONALD TELL YOU HE WAS ALSO SPEAKING TO HNN RA
(SCHIFANO)?
(7) HOW DO YOU KNOW YOU PLACED THIS CALL AT 0903? HOW
DO YOU KNOW SPECIFICS OF OTHER TIMES?
0907: Called LEX APCH (??) to search for extra beacon codes; on hold; hung up
0914: ("either before or right after") - received return call from McDonald; said
another plane hijacked and hit WTC; "he thought AAL77 had also been done as
such." "I recall stating that there had not been sufficient time for that to occur
why AAL77 and that we were still looking for them."
0914: Called ZDC to coordinate routes for aircraft eastbound; terminated call
when heard AAL 77 on guard frequency. It was AAL683 trying to raise AAL77.
0916: Called ZDC again; realized I had incorrect area; tried again; shared that we
had lost AAL77, trying to track down, "I requested that should AAL77 or
something come up on AAL77 with ZDC, please let us know as we had not
confirmed what had happened yet."
(11) WHY ARE YOU CALLING ZDC TO ALERT THEM TO LOOK OUT
FOR 77? WHY NOT OTHER CENTERS? [MUST HAVE THOUGHT
AIRCRAFT WAS HEADING BACK TO DC]
Interspersed were tasks for all Area 3 controllers to look for AAL77's beacon,
then to look for a hijack code, then primary targets.
15
Checking on HNN Sector Team and getting staff relief for their positions
"I observed the aircraft starting a southwesterly heading and the aircraft went into
coast track."
16
Statement: Looked for primary target
(5} HOW LONG DID YOU CONTINUE TO MONITOR THE SCOPE FOR
PRIMARY TARGETS? WHERE WERE YOU LOOKING?
QB5B: Calls AA Dispatch - Jim McDonnell - asks him to try and reach the plane
0902: Calls back McDonnell - "we uh we lost track control of the guy he's in
coast track but we haven't we don't really know where his target is and we can't
get a hold of him" - asks to try again
(6) WHY WOULD YOU ASK THE DAC RA IF THEY COULD SEE HIM
OVER FALMOUTH? ARE YOU NOT ABLE TO VIEW THAT LOCATION
FROM YOUR SCOPE?
0909: Contacts AA Dispatch for third time - learns that AA 11 was hijacked
0911: Contacts DAC RA; informs her of news from AAL Dispatch
0914: Fourth call to AAL Dispatch; he says he's already talked to Center and
provided all he knows
(11) WHAT DID YOU DO AFTER THAT CALL? WHY DOES THE
TRANSCRIPT/TAPE END AT THAT POINT?
17
Statement: "I forwarded this information [news from AAL dispatch] to the radar
controller, my immediate supervisor, facility management who was present at the
time, and also notified the Dacos Sector of the situation."
Gayde took hand off from ZDC, then was relieved by Charles Thomas
(1) WHY WOULD YOU ASK THE DAC RA IF THEY COULD SEE HIM
OVER FALMOUTH? ARE YOU NOT ABLE TO VIEW THAT LOCATION
FROM YOUR SCOPE?
18
0906:39: DAC RA SPEAKING TO HNN RA: "and his last clearance as far as you
know is on course to Falmouth and then jay on thirty four right well we're just
gonna treat him like non radar and we've already told the next sector they're
gonna have to sterilize for him until we find out
(3) WHAT DOES IT MEAN TO "TREAT HIM LIKE NON RADAR" - WHAT
PROCEDURE ARE YOU REFERRING TO?
NEED TO SCHEDULE
Charles Thomas
Henderson Radar (0843-092?)
(1) What did you mean when you said that the track went into "coast"?
(2) When you notified your supervisors that the 77 was lost, did you inform them
of the plane's position before it dropped off of radar? In other words, did you
inform them that the plane had begun an unauthorized turn toward the south?
19
0837: Call comes into Sgt Powell - Weapons position, from Boston TMU (Joe Cooper);
we have a hijack and need help; Powell puts Deskins on the phone - she takes
information.
0842: Huntress ID1 calls back Boston (Deskins must have relayed info to ID1); ID1
basically asks Boston to repeat airplane info - keep asking for a Mode 3.
0845: Huntress ID1 calls New York Center to alert them to hijack (first notification??)
In your early conversations with Boston Center, you repeatedly ask for a Mode 3 so you
can locate AA 11 on your scope. Without a Mode 3, walk me through how you went
about trying to locate AA 11 as a primary target?
Rules of Engagement
RADAR ISSUE:
Otis Scramble:
(1) What coordinates where given to the Otis pilots on take off? Who within NEADS
was deciding this issue and coordinating it with FAA? Who within FAA was controlling
the flights?
Langley Pilots:
Question about phantom aircraft that were reported by USSS, others, at the White House.