EFFECTIVE PERFORMANCE MANAGEMENT

LEADERSHIP & MANAGEMENT SERIES

INTRODUCTION

24 - 26 SEPTEMBER 2013 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES

Performance management is the process of maintaining and improving employee performance through tools, documentation, coaching and feedback. Effective Performance Management drives business results that accomplish the goals of the organization. This course will provide the skills needed to create and maintain effective performance management programs. It is designed to help participants effectively manage performance on both the formal and informal levels. More than ever before, organisations need to work with their people to ensure maximum performance and productivity. To survive, effective performance management at both the individual and organisational level is essential. Your improvement efforts can be wasted if effective strategies and approaches are not in place. An effective performance management system can play a big part. Performance management is not just about a formal review once a year. It is part of an overall management approach that recognises and values the contribution of each staff member. In this course participants will learn a whole range of tools and techniques to help them manage performance. You will become effective communicators in formal and informal situations, be able to use techniques and approaches that fit in with your organisations culture. You will be more confident in dealing with both good and poor performance. Your reputation and standing can be significantly enhanced through the ability to improve staff performance. You will better understand the complexities of management.
By the end of this course, delegates will:

YOUR INTERNATIONAL COURSE FACILITATOR

Catherine M. Mattice
MA Communications. SPHR

President

Civility Partners LLC

PROFILE
Catherine Mattice is experienced in organizational communication, customer relations, human resources, business development, management and training. She specializes in providing solutions for negative behaviors in the workplace, and helping her clients realize positive corporate cultures through systemic action plans. Mattice is also a subject matter expert on the topic of workplace bullying, having researched and published in that area since 2004. Mattice is co-author of the book, Back Off! Your Kick-Ass Guide to Ending Bullying at Work. She has also published in a variety of other venues, including two books and over 40 trade magazines such as HR Times, the Journal of Employee Assistance, Personal Development Magazine, and Training & Development Magazine. She has also appeared in USA Today, Inc Magazine and MSNBC as an expert, and presented her research and training programs at national and international conferences. Mattice is active in the International Association for Workplace Bullying & Harassment (IAWBH) and Past-President of the American Society of Training & Development (ASTD). She is also an adjunct professor at National University, Southwestern College, and Brandman University, where she teaches communication courses. Mattice has worked with such clients as the American Red Cross, United States Marine Corps Recruit Depot (MCRD), Kaiser Permanente, San Diego County Sheriffs Dept., and a variety of other government, non-profit, and private sector businesses. Qualifications: MA Communication - San Diego State University Certified in Kirkpatricks Four Level Training Evaluation Certified Practitioner in Neuro-Lingustic Programming Certified Senior Professional in Human Resources (SPHR)

Gain a strong understanding of performance management as a business strategy Understand the performance management cycle Determine how their organizational values tie into performance management Create performance standards for their own organizations Develop a list of ways to foster high performance in the workplace and implement the right options Develop a performance evaluation form Know what type of appraisal method suits their organizational needs best Identify errors in performance appraisals in order to avoid bias and mistakes Understand how to collect evidence to support performance evaluations Develop communication skills for holding an effective performance evaluation meeting Be able to confidently address poor performance in a positive way Develop a sample employee development plan Be able to implement action items imperative to successful performance management

Catherine is a wonderful trainer. She facilitates a dynamic workshop, incorporating exercises and opportunities for participants to interact with one another. Just a really great session! Easy to listen to and provided valuable info, examples, solutions with a pleasant style
Tel: +60 16 3326 360 Fax: +603 9205 7779 kris@360bsigroup.com

COURSE CONTENT DAY1 PERFORMANCE MANAGEMENT BASICS

This section will serve as an introduction to performance management. Defining performance management Factors influencing employee performance Principles of effective performance management programs The performance management cycle Tying organizational values into performance management Setting organizational performance standards Developing the right kind of performance management programs and appraisal processes for your organization The key skills of a leader who engages in performance management The importance of a job analysis to performance management, and how to conduct one Using job analysis data as an HR management tool Designing work using job analysis data

WHY THIS EVENT

360 BSI recognizes that there is a significant gap that occurs between training delivery and successful implementation. All of the sessions are facilitated discussions they feature a high degree of participant interaction, hands-on activities, and tools and resources that can immediately be applied back at work. The focus will be on developing participant confidence and providing techniques that help to develop a rapport with people. After the training, you can expect to be able to handle performance well in a wide variety of situations with confidence and positivity. The comprehensive approach adopted by participants should lead to: improved morale better equipped staff able to deal with all aspects of their day-to day work improved productivity

DAY2 CONDUCTING PERFORMANCE APPRAISALS

This section will address the performance appraisal conversation. Creating a performance evaluation balanced scorecard Setting strategic individual objectives, including SMART goals Collecting evidence to objectively support performance evaluations Preparing for the performance appraisal meeting Conducting performance appraisal meetings in a structured and positive way, in order to increase performance Addressing poor performance with confidence Role play delivering a performance appraisal Avoiding mistakes in the performance evaluation process Creating an ongoing employee development plan

DAY3 MANAGING AND IMPROVING EVERYDAY PERFORMANCE

While the annual performance review is often the focus of performance management, when done well performance management is an ongoing process involving coaching, leadership skills and a culture of engagement. Coaching an employee out of poor performance and into greatness The fundamentals of employee engagement coaching Coaching with appreciative inquiry Communication skills for coaching Motivating employees with compensation and benefits Using informal learning to achieve high performance Helping employees up the career ladder Leading your organization into a culture of engagement Dealing with difficult people who challenge a culture of engagement

WHO SHOULD ATTEND

The course is suitable for anyone who wants to better manage staff performance, whether at the organisational or individual level. Presidents / Vice-Presidents CEOs / CFOs / MDs / Executive Directors Communications Directors Department Heads / Line Managers HR Directors / Managers / Officers

COURSE SCHEDULE
8.00 8.30 10.30 - 10.50 12.30 - 13.30 15.00 - 15.20 16.30 Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day
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EFFECTIVE PERFORMANCE MANAGEMENT

24 - 26 SEPTEMBER 2013 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES

REGISTRATION FORM
Fax: +603 9205 7779 Tel: +603 9205 7772 Mobile: +6016 3326 360 Email: kris@360bsigroup.com

DELEGATES
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IN-HOUSE TRAINING
360 BSI is passionate about providing strategic technical programs & high potential training solutions across the region to build personal competencies and organizational capability. You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience. Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request.

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OTHER COURSES BY 360 BSI

Persuasive Business Writing Finance & Capital Investment Analysis Document & Records Management Powerful Business Communication & Presentation Skills Total Training Needs Analysis

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Hotel Contact Details:

For Room Reservation, contact for 360 BSI corporate rates. Telephone: 00971 4 2057105 Fax: 00971 4 2234698 E-mail: reservations.dxbza@radissonblu.com Radisson BLU Hotel, Dubai Deira Creek Baniyas Road, P.O. Box 476, Dubai, UAE

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Registrations close ONE (1) week before the training dates. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual

Cancellations/Substitutions
Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry 100% liability. However, course materials will still be couriered to you.

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COURSE FEES

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PAYMENT DETAILS
Payment is required within 5 days upon receipt of the invoice.
Bank transfer: 360 BSI MIDDLE EAST LIMITED Abu Dhabi Commercial Bank Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E Account No: 10065721319001 Swift No: ADCBAEAAXXX IBAN No: AE780030010065721319001

USD 2,695 per delegate USD 6,600 - Special for Group of 3 USD 10,000 - Special for Group of 5
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client.

* Save up to 50% for In-house Training programs

All payments must be received prior to the event date

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360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.